Is there going to be a shift in social media this year? Do you think that there will be a new competitor making its way to our computers this year?
Being the fore front of social media can be key to targeting and gaining more reach for your brand. We all strive for the newest and hottest change in social media and we want to be the brand with the most knowledge of it.
From all of the blogs I’ve read it seems like 2013 will be a big year for social media, like every year there is something new and I’ve taken the time to sort through many blogs about the potential 2013 social media trends and I’m bring them to you!
Here are the shifts in social media to watch for:
1. A picture IS worth a 1,000 words:
We saw a huge growth in picture story telling. From tumbler to Pinterest, users are being more interactive by posting their life via images. Pinterest will continue to soar because it allows users to collectively use images along with their links to depict their likes. Also a new app called SnapChat is making headway by allowing the user to snap a picture for a friend as a way to chat. You collect points for people taking screenshots and a timer can be set for the duration of the images showcase.
2. Mobile
This really is a given and won’t go away for a while. With the growth of mobile and as the need to be more efficient continues; having everything at our finger tips, expect 2013 to see the rise of mobile over the computer. Most are seeing huge number increases with accessing mobile webpages and apps over computers.
3. A better Facebook for your business
From an article on The Social Media Examiner one blogger is expecting to see premium version offered for Facebook Pages. With content creation and more analytics it will be strictly business focused.
4. Podcasting will make a comeback!
We might see a rise in podcasting this year as more and more businesses are trying to give back and be more interactive with their consumers. It’s all about knowledge and educating the consumer. We’ve become so fast pace that rather than reading about trends, the world, or even how-tos we can now listen. It’s on the go and can be downloaded right to your phones and ipods.
5. Augmented Reality
With the prospective launch of Google glasses this year we will see a huge rise in augmented reality, not that we haven’t already. Mostly games like Ghostbusters Paranormal Blast that launched this year and Google Skyview are taking advantage of this technology. Expect to see Social Media integrated more as A.R advances.
We all know social media isn’t going away anytime soon. It has a powerful voice and it allows our consumers to have a big voice. If you aren’t already taking advantage of these sites, you’re missing out. There are huge benefits to being in the social game and I advise you to take your brand on Facebook or Google+. Be aware of the new up and coming social media and don’t turn your nose up to the change. Understand the the World Wide Web evolves quicker than a Justin Bieber tweet and we need to stay in the loop all the time.
Here’s a great video to sum up the 2012/2013 social media evolution, enjoy!
It’s really interesting to examine how major companies compare to each other when social media becomes the interest. What makes for a good social media ranking? Any company can create a Facebook page or Twitter account. Getting people to interact is another issue. While some companies are skilled at attracting this type of action, others seem to muddle around in the social networking realm. You might be surprised at some of the top names in social media rankings. However, you’ll find others that make a lot of sense.
Viacom is ranked first in social media use. The media company is just slightly ahead of the more familiar Walt Disney Company. News Corporation ranks third. These three media companies together are doing something right in engaging their fans and followers. Zynga is one of the least surprising companies that ranks well in making the most of social media. The entertainment and games software company develops many of the popular activities used on Facebook and smartphones.
The jury is back and the verdict is in, customers are going mobile. We all kind of intuitively knew that was coming, but the reports are now verifying what we already wondered. If your business is not mobile you are missing a whole lot of customers. What do we mean when we say mobile anyway? By mobile we mean that customers are using mobile devices to track down and find businesses, both local and non local businesses. Let’s look at a scenario; customers will use a phone to perform a search for a local business when they are out and about. They will not bother going home and looking in a phone book or even using a desktop computer to find what they are looking for. They will search with mobile and act fast. Of all the searches done for businesses, 9 out of 10 people reported they reached out and contacted the businesses they found. Thos are great odds for the luck business found. If your business cannot be found on local searches then you will be missing out on a lot of people. Get your business on as many local search results as you can. Every major search engine has a local section. Google Local, Bing Local, etc. There are also rate and review sites to be found on like Yelp, AngiesList, and more. The process is not difficult to do, but it should be done post haste to start capturing the online traffic ever going mobile. This infographic will give you an idea of what can be done in terms of online search.
This guest blog was presented by: www.Vistaprint.com
How often have you heard, or said yourself “Google It”. Google has changed the way we socialize, the way we interact. It has made us become a generation of immediacy. No matter where you are, or who you’re with, when conversations turn into topics that facts, figures, dates, information is required, the it’s the norm nowadays to say, “Google It”. No longer do we need to wait for the library to open its doors or call up a friend “savant”. It has become so much part of our everyday cultured and is in our everyday vocabulary… the word googling is even in the Webster’s dictionary! Needless to say, Google has fast become the ‘go to’ company for knowledge and advanced technology and with the launch of Google Glasses and Google Fibe, it has become nearly impossible to escape its vast empire.
When Google launched Google+, I thought this would be the social media site to sweep Facebook from under the rug and reign in as the new “King of Social Media”. With all of the great new features that could easily top those of Facebook’s I had no idea there would be a lack of momentum even with everyone on the “Google Fan” craze.
Suffice to say that the audience for Google+ is completely different from that of Facebook. They are loyal to their brand and what they love. When you delve into the realm of Google+ you have to pull yourself away from thinking it’s like “Facebook”. It’s not. Google+ is more people focused not brand focused. Google is trying to keep this social media platform as human as possible.
Google+ with it’s 500 million users still remains today in my humble opinion, a big contender on the social media battlefront. If your brand or business hasn’t engaged in the Google+ platform yet, there’s a lot of you’re missing out on. Here are some reasons why you should invest time into getting your brand/business on Google+.
1. The big one: Being Found.With all the searching going on, it’s important to get found. It may be self-serving but the importance of Google+ for SEO is pretty obvious…. simply because, well Google owns it! This alone should be enough of a reason for you to take advantage and be part of Google+. If you’re still not convinced, try this: if you already have a Google+ page, Google your company name and see if it comes up close enough to first search result. The advantages of this are self explanatory… for your brand and for your customers.
2. Google+ supports the use of hash tags. Recognizing the importance of trending, Google+ supports the Twitter way of classifying via hash tags. This way you can hit trending terms that are relevant for your business quicker. In our business hash tag examples would include: #marketing, #branding and #socialmedia or, #design. Like Twitter, trending topics that you participate in will see an increase in followers.
3. Carving out Communities. The Google Community allows the user to become part of a community that they are interested in and get daily posts about that topic. So for example if you have a health product, you can become a member of a Health and Wellness community and make posts that will be specific to that group of people. It’s not just your followers or fans you’re targeting too it’s a whole new spectrum of potential consumers that have defined one aspect of their psychographic profile that reflects the specific niche that is your market definition.
4. Google owns Google+. Yes, I’ve already said that, but thing about the total integration potential your business might benefit from. Starting with Gmail, Google Calendar, Google maps… all these properties are all at your fingers tips to use along with all the other Google+ features. This can be helpful and seamless when setting up an event for your company or a product launch.
5. Google Hangouts!As an avid nerd this is my favourite feature. It’s great for businesses to have a round table discuss from a far. For people who have a passion for a product, gathering them up to discuss the product and what they would like to see provides an awesome opportunity to get honest feedback and real consumer insights. A perfect example to utilize this feature would be a weekly virtual book hangout. If your brand pushes out books or your company has an ebook set up a hangout to discuss the content of the book and new book ideas. This allows you to be closer to your audience and interact with them instead of just commenting on a status they posted.
Just remember Rome wasn’t built in a day, so expecting that your growth or reach on Google+ will grown exponentially quickly isn’t realistic. Unlike Facebook you get the chance to be more interactive in new ways with your followers, help them see your brand/company is focused on THEM and you’re steadfast in working with them to help you and your brand/company improve for them. Over time your ROI will be worth the effort you put into Google+ and the attention you give to your audience as well.
The Social Media skills now required to maintain a good social media reputation has evolved. Most of us (businesses and brands) have our social listening strategy in place, writing content and posting on our social media accounts. So…how is it going? Are you monitoring your accounts, interacting with your followers on each account? If you are, good. We all know that it’s imperative to listen to what your customers have to say… as this will keep your brand honest and transparent.
Does your social media strategy include the necessary social media skills?
Being proactive in your social media accounts has never been more important. With the daily launches of new social media blogs and sites, keeping on top of your brand’s social calendar takes time and resources. Don’t lose faith! These efforts can and will be reap Brand rewards in the end. Engagement with your customers is imperative to keep the “stickiness” on your sites and also loyalty and trust with your brand. More importantly understanding and knowing how to handling both positive and negative feedback properly can be indeed a powerful tool to gain loyalty from your target audience and enhancing their experience with your brand. Keep in mind these steps below to become socially proactive:
1. Proactive and engagement on yoursocial accounts should be your primary measurement of how your brand is doing. Keep an active conversation with your customers, so when and if a problem arises you can respond quickly with a solution
2. Respond Quickly to all Social Media Feedback, especially negative.
3. Don’t script your response. Be human and sensitive… an actual “real” live sensitive caring person (customized responses will go a long way to creating a supportive community online).
4. Support your response with detailed information; again give qualified information to help turn the negative experience into a resolved, positive experience. (We all remember being on the other end of those endless customer automated phone messages…that keep telling us to press the next sequence of number’s to get help, but in the end, it feels like we are on a never ending carousel spinning round and round, and in the end we hang up out of frustration or just get lost in a loop of unhelpful automated annoying computer generated voices.) We want our customers to feel that someone is actually listening and with a positive timely response your customers will probably post a very sincere thank you back and become a loyal customer in the end.
5. Dedicated customer service email and resourcesare a must. In support to #3, you have to specifically set up for your social media accounts. This will help garner a great customer support service within your social media communities. You should allow for a dedicated resource for these platforms to monitor what’s being talked about online and also join in on the conversation to build strong relationships and provide positive customer experiences.
6. Be Honest and Transparent…this will go a long way for validating that yes we all make mistakes, but lets work together to fix it and make it better by actually listening to what your customers are saying.
7. Be Empathic, stay objective. Look at it from the consumers point of view, have all your facts and as said earlier try to resolve as quickly as possible.
Now to make it all work!Now that you have your social listening strategy, resources, and your social customer service in place you need to add some tools to help you get the edge on your competition by taking charge of your social media and your online presence. You can start with some free resources and or customized packages. No tools work the same, so do your research. This is just a small sampling of links below to get you started:
RSS Feeds, Google Alerts, Track Tweets, Comments and Discussions on fan boards, etc, and Netvibes
Please feel free to add comments, tips, and suggestions; I always like to hear how other people adapt new strategies to their social accounts. And remember be Proactive!
