by Miriam Hara | Sep 1, 2015 | Agency, Business Success, Communications, Latest, Management, Marketing, Problem Solving
What is common sense? How important is it in business?
In business, I believe knowledge and experience make for common sense. If you don’t have both, you’re working from opinion. Common sense is a way of thinking, based on what you know for sure.
You might have heard your grandmother say: “that girl is full of common sense.” She meant it as a compliment. The “she” grandma was referring to was a highly practical gal, or in today’s speak, someone who exercised good sense and sound judgement that consistently led to sound outcomes. Chances are this gal was working from what she knew for sure.
It’s called common sense because, supposedly, it’s common to all of us.
It’s called common sense because, supposedly, it’s common to all of us. That’s debatable, since we all do things that don’t make any sense. We spend too much, text while driving, drive over the speed limit, eat a second piece of cheesecake even though we’re on a diet, procrastinate on a project, delay backing up our phone or PC and ignore our doctor’s advice. More than likely, as most of us are doing these things, we know they don’t make sense, but we throw caution to the wind and do them anyway. (Just for fun, take the quiz at the end of this blog if you want to to test your common sense.)
Despite what we might think, common sense is not necessarily linked to a high IQ.
Every day we hear something, read something or see something, that doesn’t make common sense. Politics can be a minefield of questionable sense. Government decisions on how our money should be spent are no different. (For an eye opener, on common sense gone MIA (Missing in Action), check out the 2015 17th Annual Teddy Government waste award winners) It’s the same in business. Business leaders regularly exercise good judgement as well as poor judgement; decisions rooted in common sense or resulting from the lack of it. Despite what we might think, common sense is not necessarily linked to a high IQ.
Not all people with common sense are forward thinkers.
In business we use common sense daily, to prioritize. It’s our way of connecting the dots to business preservation. Business thinkers who connect the dots can be forward thinkers, the surest route to business success. That doesn’t mean all forward thinkers have common sense. And not all people with common sense are forward thinkers.
In business you must constantly assess situations. Common sense helps out here too. It allows us to avoid stressful situations. When we are in an unavoidable situation, we can use common sense to negotiate a way out. The more experience I have, the more common sense I accumulate. Was I born with the inclination for common sense? I repeat: I think it’s learned.
Remember Einstein’s sage advice?
A person with common sense also learns from mistakes. Remember Einstein’s sage advice? “Insanity is doing the same thing over and over again and expecting different results.” In business, as in life, if we don’t learn from our mistakes we’re liable to make them again. Common sense encourages us to look around and see what’s happening beyond our own business world. We can also learn from the mistakes as well as the successes of others, a common sense learning approach that works well.
Most common sense people have learned the art of removing themselves from a situation in order to look at it objectively.
Common sense allows us to assess the value of moving forward and double check the move with our intuition — a gut feeling that is based on our past business knowledge and experience — before we act. We’re able to see both the big picture and the details and assess how the details could help or hinder the outcome. Yes, we value and take into account the (knowledgeable) opinions of business others, but we don’t allow your own sound judgement to be clouded by their perceptions. Most common sense people have learned the art of removing themselves from a situation in order to look at it objectively.
You’ve heard of street smarts. There are business smarts too. They’re centered on developing a plan, understanding the weaknesses of the plan and setting up contingencies. Business common sense, based on knowledge and experience (and that dose of intuition), allows us to clearly and objectively assess every business course of action.
There’s a downside to common sense
There’s a downside to common sense in business and we need to guard against it. We must never become too pragmatic. Good business benefits from a healthy dose of intuition and once in a while, a leap of faith. Both might seem at odds with common sense, but they’re really not. Case in point; we started 3H in the middle of a recession!
Got a comical example of common sense missing in action, send it to me?
Grandma would roll her eyes at this one! But in today’s world, there’s an internet answer for everything: How to Develop Common Sense: 8 Steps (with pictures)
Just for fun, see if you have common sense and take the quiz on Quiznatic
A little more serious from Forbes:
10 Uncommon, Common Sense Commandments for Life and Business
by Miriam Hara | Aug 26, 2015 | Business Success, Communications, Latest, Problem Solving
Stephen Leacock, Canadian writer and humourist
Canada’s Stephen Leacock had it right way back when. In his typical satirical style, he was saying: we make our own luck. We certainly do in business. Business opportunities and success: what’s luck got to do with it? Everything and nothing …
We often hear people say: “that guy, or that girl, is lucky.” Successful people are often considered lucky. More often than not, they look lucky and they sound lucky! Success is a simple recipe: it’s all about perspective and approach to life. It’s also about readiness. Chances are these so-called lucky people are “lucky” because they do four very important things …
- They seize business opportunities when they present themselves.
- They search out business opportunities, rather than waiting for them to arrive.
- They create business opportunities, in places where others see none.
- They recognize business opportunities, where a less curious, less open mind, might miss them completely.
There is luck in having business opportunities present themselves
You’re on a plane and sitting beside you is a marketing director of a national company (although you don’t know that at the time). If you’re open and curious about the person, you say hello, allowing you to take advantage of the luck of the draw that the guy or gal represents business opportunities. There is luck in having an opportunity present itself.
You’d miss that opportunity if you didn’t say hi and instead, opened your laptop and went to work, played a game on your phone, or stuck your earplugs in to listen to music.
There is luck in living in the moment
The fact that you smile and say hello indicates openness and curiosity; you’re in the moment. Being in the moment allows you to recognize opportunity and sometimes, uncover hidden opportunities. There is luck in living in the moment.
Maybe the person sitting beside you isn’t a marketing guru and doesn’t represent business opportunities. That doesn’t mean there is no opportunity. Maybe he’s a guy who travels around the world fixing military ships … so you learn about that. Human interactions have tails, sometimes the tail takes you places or teaches you unexpected things. Opportunities to learn are never wasted.
Good Luck has nothing to do with it
When people say ‘Good Luck,’ just before you get up to speak in front of 200 people, luck has nothing to do with it. You’ve prepared. You know your subject. You know your audience. Same with pitching for a new client — your ultimate success won’t depend on luck. You listened to what the client needed, you can give them what they need, you and your team covered all the bases, now you’re going to present your best.
When you pick up the phone, or get an email that says: “We’d like to you to come and give us a capabilities presentation for Advertising Agency of Record,” it has nothing to do with luck. It means the company’s heard about your work. Typically, it’s because you do good work. When it comes to good work, word gets around and leads to business opportunities. Hard work pays off. Luck has nothing to do with it.
Do nothing and you miss the opportunity and that’s no luck at all
If the company found your business through your website, you’ve obviously used SEO, adwords and content creation successfully. You put technology to work for you. You got found! That’s not luck, again it’s a reflection of your hard work.
You bump into a friend or acquaintance, nothing to do with your business world. She says that she wants people to meet you, that she’s spoken about you … you strike while the iron’s hot. You follow up immediately and make the next step happen. Do nothing and you miss the opportunity … and that’s no luck at all!
Lots of opportunities in life and in business are wild cards
I remember when I first came to Toronto. I’d been in town less than a month. The agency wasn’t even fully established. One of my designers told me that a large national was looking for an agency, but the selection process was already in the works. We could have said … “oh, that’s too bad,” or we could do what we did. We sent them something that was awesome … and received a fax back (yes, a fax!) inviting us to pitch as their “wild card”. We pitched. We got the business. That’s not luck. That’s creating business opportunities – making things happen!
Lots of opportunities in life and in business are wild cards. The “who knows, but let’s take a chance and go for it because I think there’s a chance,” type of opportunities. Even a small chance is some chance. But you have to act on that chance.
Luck in business is not passive
Webster’s Dictionary defines luck as: “the things that happen to a person because of chance: the accidental way things happen without being planned.” When we talk about success in business what counts is making chance count, making the “accidental way things happen” work in our favour.
Luck in business is not passive. It’s 100% active. Opportunity + Readiness = Business Luck. If you count solely on luck, you’ll most certainly be unlucky.
Think you’re lucky? Tell us why?
Send us your Lucky 7 List: we’re looking for a list of seven personality traits or positive actions that you believe have contributed to your success. We’re also looking for an Unlucky 7 List: seven personality traits or actions you feel can hinder or even prevent success. In a future post, we’ll publish the most motivational Lucky 7 List and the most enlightening Unlucky 7 List.
#3HLuckyList #SharedWisdom
by Joyce Turner-Gionet | Aug 21, 2015 | Business Success, Creative, Deadline, Design, Latest, Management, Problem Solving
Do you have a creative routine or ritual?
If you’re creative, work in the creative field, or simply find yourself a slave to routine or ritual, read this book: Daily Rituals. How Artists Work, by Mason Currey. You’ll feel better about it all — your procrastination, your late-night working habit, the note pad beside your bed on which you jot things down when you wake at 3 a.m., the odd, quirky things you do that help you get creative and the odd, quirky things you do when you’re just not feeling it!
“An encouraging read for creative types, and a delightful peek into that world for the rest of us.”
– NPR’s Morning Edition
A quirky little gem
My girls were shopping in Toronto not long ago and found this quirky little gem in a Queen Street bookstore. To me, it’s not a book you read once, then pass on to a friend; although I’ve recommended it to many people. It’s not a book I store on my bookshelf. I leave it out, so that I can pick it up whenever I need to remind myself that, just like anyone who earns a living in a creative field or as a freelance, some kind of schedule to your days is imperative, deadlines are (mostly) immutable and like the rest of us, even the great ones grappled (and still grapple) with the universal issues of time and productivity.
It’s not a book about how to be creative, it’s a book about how some of the most brilliant creative minds of the last 400 years found the time, energy and willpower to be creative on a (mostly) day-to-day basis, through their own routine or ritual.
Creative Routine or Ritual
As Currey conveys in his Introduction: This book is “about the circumstances of creative activity, not the product; it deals with manufacturing, rather than meaning. But it’s also, inevitably, personal … I wanted to show how grand creative visions translate to small daily increments; how one’s working habits influence the work itself, and vice versa … The book’s title is Daily Rituals, but my focus in writing it was really people’s routines.”
Igor Stravinsky only composed music when no one was around to listen. When creatively blocked, he had the routine of standing on his head!
A few teasers to tempt you to go out and buy (or borrow) this little gem …
According to Currey, Stephen King has the daily routine of setting himself a quota of 2,000 words to write. He writes every day of the year! Frank Lloyd Wright never made a single sketch until the entire project was completely worked out in his head. Andy Warhol kept “everything” that was sent or given to him in what he called his “time capsule,” a brown cardboard box. James Joyce kept to no schedule at all and often entertained people, including his tailor, from his bed. Playwright Henry Miller wrote all night long and then one day, discovered he was really a morning person. Thomas Wolfe stood up while writing, using the top of his refrigerator as a desk. Truman Capote did all his writing in bed and wouldn’t start or finish a project on a Friday. In the early days, Alice Munro kept her writing a secret from everyone but those closest to her. Glenn Gould ate one meal a day and on the days he was recording, ate nothing at all. His routine was to go to bed at an hour when most of us are just getting up.
Daily Rituals is a fascinating glimpse into the artists’ private lives, personal habits and unique routine preferences — some of them peculiar, others downright bizarre (I won’t spoil the read by telling you more here) — peppered with sometimes astonishing quotes from the artists, unearthed during Currey’s extensive research. The excesses — smoking, drinking, drugs, food, sexual proclivities — are revealed, as is the other side of routine excess, as in Joan Miró’s inflexible commitment to vigorous exercise and Woody Allen’s obsessive need to shower in order to invoke the creative muse.
Fresh and Fascinating
Perhaps the most delicious aspect of the book is that you don’t have to read it beginning to end, as you would a novel, because it’s not.
Currey’s book is series of vignettes, colourful snapshots of the artists if you will, written in a style that flows effortlessly to and fro. You can start at the beginning and read through to the end; read when you have a moment, one or two accounts at a time; start at the end and work backwards; or pick up anywhere in between. It’s that kind of book.
In some ways, this is a “How To” book, a ‘ ways to manage your time’ manual, written from a completely fresh and fascinating perspective that reveals how those famous “others” did it. It reminds us that, in the end, we’re all human and it’s often our idiosyncracies that make us interesting and unique. It’s part motivational, part inspirational, and all of it is a darned good read.
Daily Rituals. How Artists Work by Mason Currey.
Mason Currey Website
by Miriam Hara | Aug 10, 2015 | Administration, Business Success, Communications, Creative, Latest, Management, Problem Solving
I’ve blogged about 7 Things I absolutely Need in a New Creative Hire and my slightly tongue-in-cheek 7 Quirky Questions to Ask a New Creative Hire, but there is another important viewpoint to consider – that of the person you’re hiring. What does the person you’re thinking of hiring absolutely need in order to say ‘yes’ to the hire? Things your new hire absolutely needs from you. ‘Need’ and ‘want’ aren’t the same, remember. In many ways, we all need the same things. What we want varies. We need food, but some of us might want an expensive Vita-Mix to blend, mix, puree or process recipes to make that food. Wants are flexible, needs are not; not if you want a motivated, contributing, satisfied creative employee.
The interesting thing about uncovering what a person needs is that it can help you decide if they are the right person for the job.
The interesting thing about uncovering what a person needs, is that it can help you decide if they are the right person for the job. It lines up with my earlier blog: 7 Things I Absolutely Need in a New Creative Hire. I’ll skip salary talk; that’s related to budgets; yours and theirs, and stick to more universal needs. I’ve been a business owner for many years, so I trust my experience and my instincts when I hire, but I’ll quote the behavioural coaches here. Mostly, my views align. I see all of the following as ‘needs’. No one is ever going to answer in neat little phrases like in the list below, but if you listen carefully, you’ll see what their needs are and which ones are most important. It’s my feeling, that you owe it to your business and to your business’s culture, to see if you can satisfy those needs.
Just because we’re in charge, doesn’t mean we don’t have our own needs and goals.
The list below was put together on LinkedIn by business coach and author, Rick Conlow (I’m summarizing here, the full link to his piece is below) and in my view, warrants repeating and reviewing once in a while, even if we’re not thinking about hiring anyone new. It’s something we all need to check in on. Are the people we’re working with getting their needs met? Are we as business owners and managers getting our own needs met in the jobs we do? Just because we’re in charge of a business or organization, doesn’t mean we don’t have our own needs and goals. Are we getting the same things from our own environment as that new hire is expecting? As I mentioned, I feel Rick’s guidelines are essentially universal and apply to all of us, so don’t think of them as just about the people you’re hiring or have already hired. They apply to all of us. Are we setting or getting:
- Clear expectations and goals.
- Recognition and praise.
- Regular communication with leadership.
- Growth.
- Trust.
- Responsibility.
- Respect.
- Pride in their work.
- Ongoing opportunities to learn.
- Achievement.
I think as Business Owners and Managers, we have a responsibility to remind ourselves, “I know what I need from the people who work for me and how it relates to what the business needs, but what will this new person need?”
Rick’s ‘driving-it-home’ point: “If you want your people to be better, you have to be better as a leader.” I agree. Getting back to that new hire, I think as Business Owners and Managers, we have a responsibility to remind ourselves that “yes, I know what I need from the people who work for me and how it relates to what the business needs, but what will this new person need? Will this job match and meet (at least mostly) their needs?”
Essentially, it’s a symbiotic relationship; if the needs of the person we’re thinking of hiring don’t match fairly closely with what we can deliver and what we believe people really do need, then trouble brews.
LinkedIn. Article by Rick Conlow: The Top 10 Things Employees Want From Their Job.
Additional Reading
Canadian Business. The best cultures, perks and benefits: Canada’s Best Employers 2015: The Top 50
Profitguide.com: The definitive list of organizations that have mastered the art of employee engagement Canada’s Best Small and Medium Employers 2015: The Top 50
Interesting afterthought: This famous study in human behaviour ranks by importance, our hierarchy of needs, in other words, the elements that motivate us: The Theory of Human Motivation by Abraham Maslow Maslow’s Hierarchy of Needs
by Lisa Wedmann | Jul 25, 2013 | Advertising, Business Success, Communications, Latest, Management, Problem Solving
Writing communications for business is a lot like swimming, if you don’t know the water you better stay out.
How deep is the water? What’s the temperature? Jumping in cold water… brrrrrrr… jumping into hot …well, just ask a lobster. Rocks in the water? In case you didn’t notice, rocks don’t move. And what if someone else is already in the water? What if they get in your way, panic and try to pull you under?
There are many dangers in not knowing the water.
Writing business communications is similar. If you don’t know what you’re getting into you can get yourself in some serious trouble. Here’s how to avoid those common, sometimes dangerous, errors when writing business communications.
Communications Tip #1 HOW DEEP IS THE WATER?
Many communications are written without knowing the characteristics of the audience. Who is reading your communication? Is it your team member, your boss, your client or the CEO? Each of these communications need a different style and tone appropriate to the audience. Don’t think that one style of communication fits all. Each of these audiences requires a different degree of information.
Your CEO doesn’t need all the details. What the CEO needs is a high level summary of the important points. Your client needs something different as does your boss and your team members.
You must fit the style, tone and content of your communications to the audience.
Communications Tip #2: WHAT”S THE TEMPERATURE?
Is this a hot communication or cold? Is this high priority or low?
Be clear on the urgency of your communications. As in all things in life, timing is critical. Act and expect actions depending on the pressures of the situation.
Communications Tip #3: WHERE ARE THE ROCKS?
What is lying in wait for your communications?
Is there a chance your communication could be interpreted the wrong way? Could someone take the wrong action based on this misinterpretation? Could your communication get blocked?
And though seemingly innocent, you mustn’t overlook those nasty little fish that hover around rocks and cause you distraction?
Don’t assume that you can simply avoid issues without knowing the dangers. Know the danger of your words and write your communications with these risks in mind.
Communications Tip #4: IS ANYBODY ELSE IN THE WATER?
This is the tip that many tend to forget. Who else is in the water? Who are the other players? Are they sending communications for or against your needs? How can you take advantage of communications by others? Can you piggyback on their information?
Be aware of others, whether they support or negate your cause and determine your best approach.
STAY SAFE
In swimming and in business communications, play safe. Do the right thing, at the right time and you will enjoy your day and all going well, catch some additional rays.
