by Miriam Hara | Aug 1, 2013 | Advertising, Branding, Latest, Marketing
During the course of my marketing career, I have seen many brands change their marketing strategy, marketing direction and marketing definition on an annual basis or even worse, more often than that! For those of us who have professed the art of marketing, it becomes second nature – even an unconscious behaviour – to resist jumping ship when the water gets rough. It’s crucial for a marketer to support a marketing strategy, position, a brand persona or brand style. A marketer has to stay focused on the chosen strategic direction, even when there’s a storm brewing – and stay the course.
There’s always a new idea, a new marketing strategy or a different approach available for a brand to take.
It may not be wrong, but the true question should be: Is it right for the brand at this time? Marketing is all about putting a stake in the sand. This doesn’t mean being rigid. In fact, for a brand to grow it must be fluid, it must evolve and move in a certain direction. At the same time, a marketer must allow for seamless transitions that will add to its positioning.
There are a few behaviours you can count on when you roll out a brand marketing initiative and determine your marketing strategy. It doesn’t matter if its packaging design (or redesign), an advertising campaign, product positioning or a marketing concept – here are a couple of things you can be sure of:
- Everyone is entitled to their opinion. Respectfully though, not everyone’s opinion should have equal weight.
- Many people, including colleagues, don’t like change. Just as everyone has an opinion, most resist change and will sometimes criticize what’s new or different. Change often makes people uncomfortable.
For any marketer to put a stake in the sand with their marketing strategy, and stand behind it when the going gets tough, they must do their marketing homework beforehand. Here’s how:
- Investigate! Know your market. Know who plays in your market. Know what competitive brands are out there, and what marketing strategies they use. Get out there and do store checks, get price comparisons, look at promotional initiatives, and say yes, even to a one-time Nielsen three-year trend of the market category and segment you are considering.
- Evaluate what you have now. Don’t assume it is wrong. Do your research. Talk to your target audience. Get their take on your brand and on your brand’s positioning. It doesn’t matter what you think, it matters how your brand communicates with its audience. Say yes to market research! It’s well worth the investment. (Notice I didn’t say cost!)
- Quantify the potential. Know what marketing strategy works and what doesn’t. Measure it on a scale that will allow you to accurately assess your marketing stance.
After you do your homework, you can launch your marketing initiative stocked with objective, “non-personalized” rationales. This will give you the tools you need to ward off those nay-sayers and the ones that resist change! Furthermore, you need to wait it out. It’s amazing how with a little time, a revolutionary idea, or funky package can become comfortable and the good old standby!
by Miriam Hara | Jul 24, 2013 | Advertising, Branding, Latest, Marketing
Sales makes money and marketing spends money. It’s usually said in a snotty way and the person saying it usually acts all superior as if they have the secret to life and anyone who doesn’t understand is low, low down on the food chain. Say what you will, those of us in the advertising and marketing business we understand what’s behind the comment. We know where the truth lies. Let’s clear up a major misconception. Marketing and the advertising it propels gets customers and clients in the door, sales closes the deal. There’s different types of marketing for different types of business. But regardless of what business you’re in, there are considerations that should be part of the equation when you decide to go the do it yourself route.
Cutting Costs: Bring marketing tactics in-house
Since sales generates money, there are times when the marketing support areas feels that they are looked upon as an expense… not an investment. Therefore, the quick and superficial analysis says…cut costs by bringing design and media planning in house. You say the media commission and you don’t have to pay agency premiums of simple design. Bright idea in theory. But not so bright in application. There are two very real impacts to this decisions.
1. In-house marketing doesn’t cut costs
Hard to believe? But time will tell. Consider this.For you accountant types out there… outsourced marketing doesn’t require vacation pay, pensions, statutory holidays, office space, computers….think of the savings!!! All kidding aside… look at it from this perspective. Chances are in house marketing creative staff are not as skilled as specialists in an outside agency. The real aspect of a design is being challenged creatively. That ceases to become an option once they have been working on the same business of over a year. An outside agency works on many business, thereby creating a natural environment of creativity and growth. It wouldn’t be fair to expect your in house marketing creative team to be as nimble. They have little exposure to other creative talents. They must rely on themselves for inspiration. Isolated, tucked away in some remote area, creativity comes hard in this type of situation. Time drags on. And no, a marketing coordinator can’t do the media strategy and planning…nor should they. There’s an artform to strategically choosing which media to go to and what the benefits and results are going to be . A handful of people can’t be experts in graphic design, copywriting, social media, web design, packaging, advertising, television, radio… do I need to go on. In house staff will give their best efforts but their efforts will take longer and they can make costly mistakes.
2. In-house marketing can cost money
Mediocrity becomes the norm. Breakthrough thinking becomes a thing on the past.This will, over time, weaken sales. Unfortunately lack of inspiration, creativity and lack of expertise will slowly destroy your brand. It’s an insidious degradation, hard to detect and even harder to understand. Sales weaken and everyone wonders why. Some will say it’s the economy, the company needs restructuring, let’s burn the sales manager but few will look at their marketing department. Take this recommendation. Rather than try to staff for a department that is a vertical business to your business, take the time to choose the right agency. Agencies provide a new perspective. An outside perspective and will stand and fight for the right solution for your business and brand. Based on expertise and experience that is vast and varied. To make sound analogies and fair business assessments to grow your business. It’s important to choose the right agency for your business. Before you bring your marketing in house find and talk to a few advertising and marketing businesses and discuss your needs.Instead of bringing your marketing in house consider outsourcing your advertising and marketing. Let’s see, you want to know if we can give you a referral? Oh yes… a company called 3H comes to mind. 🙂
by Miriam Hara | Jul 15, 2013 | Branding, Business Success, Latest
Brand naming…why it’s important.
More to the point, what is required for a brand to become like the much covet name brands like Coca Cola, Nike and Apple? It seems that brand names explode in the market…and yet, most take years until they become visible and reach the market consciousness. It’s important to state here that the term brand naming refers to products, service businesses and retail stores.
There are many brand naming agencies and writers who boast of their ability of being name generators. However, whether the business that your are seeking to name is a service or a product or even a retail store, the process of naming should not be taken lightly. Once you settle on a name for your business, it’s with you for a very long time. The process of brand naming is often difficult and should at least include some sort of market research.
Brand naming is only the very first, tiny step in developing a brand. Just as a logo isn’t branding… well, becoming a brand sensation doesn’t happen because you just name it. So what do the most popular brands out there do in order to penetrate the market consciousness? Here’s my take:
1) Create a brand definition. A brand name , especially an awesome one, needs to create an emotional connection. This may be in the form of visual tonality, a tagline, a promise. Make sure that brand definition appears or is stated whenever your brand appears…each and every time.
2) Create sensation: Brand needs to ‘be’. It needs to reach far and wide. After all what’s the use having an awesome brand and you’re 1 of 3 people who know about it. If you’re not out there… then you’re winking in the dark. If you are local retail store, then you need to promote locally, sponsor events, create hype with traditional and social media campaigns such as billboard, radio or print.These, of course, are only a few suggestions.
3) Develop a connection…. or rather community: It’s becoming increasingly easier to create brand connections with your audience. Easier doesn’t make it easy or quick but it is doable. It’s important to have a long term view in developing that brand community… it has to be strategic . With the use of a succinct social media plan, your awesome brand can reach your very select target group…and yes, talk to them. Develop connections that transcends the sell cycle…
4) Be awesome! Whether it’s a business, a product or a service, being branded means that you must deliver on its promise. No brand becomes any name brand unless it speaks, acts and delivers on what it says it will.
We all know that overnight successes often takes years to happen and brands are no different. Developing and creating a brand with a brand name that has market equity takes time and strategy. It’s all in the how to create a brand, that makes it a brand name… and that’s why brand naming is important.
by Lisa Wedmann | Jul 8, 2013 | Administration, Advertising, Branding, Business Success, Latest, Management
Today I am sitting at my desk staring at my inbox full of emails. There are 30 emails waiting for me to open. I know each one of them is important and each one requires an answer. I have a meeting in 15 minutes. I don’t want to be late but there may be something urgent in one of those emails.
How do I know which emails to read?
Typically I scan the emails to look for subject lines of projects I know are urgent. This usually works. I find what I need immediately and the rest can wait until after my meeting.
But I pity my poor boss who mentioned in the meeting she has over 250 emails sitting in her inbox.
My first thought, did she read my emails from yesterday?
Then, that made me think.
Does she know which ones are urgent?
There must be others who are faced with this type of situation. I began to question myself, how can I get more attention for my emails at work? Is it because there simply isn’t enough time? Is there a way that time management at work will help?
Maybe, but there are other ways.
Time management is important but it is more a symptom and doesn’t get to the root cause. If your email is not working to get the attention you need here are a few suggestions.
My best tips on HOW TO WRITE EMAILS AT WORK
Choose your emails carefully
It’s mostly common sense but common sense seems to fly into cyberspace where email at work is concerned. And that is to choose your emails carefully. It stands to reason if you are known as that person who emails about everything, if you become the boy who cries wolf, your email will go to the bottom of the list.
If anything is the kiss of death in the email war, then this is it.
If you haven’t thought about it before now, your personal competence is being judged every time you write an email. If your email is convoluted then people will think you are convoluted. Either consciously or subconsciously they will label you as an unclear thinker. Not the type of person they want on their team.
Before you send an email consider its value and whether it will help to advance your cause if it doesn’t then don’t send it.
Prepare your subject line carefully
Be clear in what you want in the subject line and provide a deadline if possible.
For example, “Approval to proceed required by Thursday 2 pm” or “Feedback request by noon today”.
You can even use the subject line for a question. “Can we meet at 3 today?” “Our meeting today is changed to Friday”. Or what about a response to a question? “Yes I will be on Flight 429 leaving at 4.30.”
Aim for quick answers
I’m sure you do it yourself. You look for the easy emails and you answer them first. We tend to answer emails first that require a quick response or a quick answer.
Is there any way you can accomplish what you need by breaking it down to a very simple question?
If it is not a question and requires more detail, consider putting a 2 or 3 line summary at the top of the email and the balance of your content following. Often the extra information you provide is either background to the summary or to support your due diligence. If the reader is familiar with the subject they may not need this extra information or will skim it quickly after they read the summary. Either way, they have spent less time on the email and there’s a good chance you will get a faster response.
Pretend you are on your phone
You know you should keep it simple. You may try hard to keep it simple but it isn’t always easy particularly for those emails at work that are … well, more complicated. A simple trick is to pretend you are texting on your phone. What would your email look like then?
Limit yourself to one subject per email
When there is more than one subject per email it is difficult to respond to all the different subjects. Some may not have an answer, some need an urgent response and some are on hold. Then, when you receive the response to a multi-subject email you need to track which subjects had answers and which did not. It can become complex and almost overwhelming when there are too many subjects in one email. When we limit ourselves to one subject per email we make it easy for others to answer.
Turnaround is fair play
If you expect others to respond to your emails quickly then you must do the same in turn. Don’t be the bottleneck who holds up the email at work.
Writing the best emails
In the beginning you may feel that writing the best emails take more time since you will need to compose your thoughts, you will need to take those extra few minutes and think, really think before you hit the send button.
by Miriam Hara | Jun 25, 2013 | Branding, Business Success, Latest
It’s hard to separate personal persona from your brand persona. If you are in charge of marketing for a brand or business you are probably passionate about what you do and how you do it. Being in charge of a brand and its performance can be intoxicating. However, like everything else in life, too much of one thing may be counterproductive. (Who said that?)
Having such a strong connection with the Brand, or as you see it your Brand, can make it very difficult to separate yourself. But you must. As a Brand Manager you are responsible for a brand’s marketing strategy by deciding what makes the most sense. You are the keeper and caretaker for brand character which involves everything from brand and logo guidelines, brand tone, brand voice and brand style… including brand body language. SO… the big question is, how do you as a brand manager separate yourself from the Brand? Chances are, during the course of your marketing career you will be fortunate enough to handle many different brands, even competitive brand. They can’t all be you! Here’s a quick checklist on how to separate yourself from your Brand.
Pleased to meet you: I have always thought of a Brand as a person. When my team and I first come on board to develop campaigns for a brand that we don’t know, we get to know it. We are respectful. We learn about its past, how it came to be, how it evolved, who its friends are and who its foes are (competitors). We discover where it lives and where its market is… and where the Brand needs to be.
Not all change is good: Understand the Brand’s character and its potential to evolve within that character and tone. Too often I have seen new Brand Managers come into an organization and change everything without any thought to the Brand’s franchise, community, marketplace or its potential. Remember it’s easy to judge what you think is right or wrong when you are new to a Brand. But making changes too soon can lead to market confusion. It takes time to nurture a Brand and for it to attain its rightful place in its community and market space. Brand making isn’t cookie cutter… sure, tactics can be interchanged, but brand personality and character need to stay the course in order to prevail and be a Brand.
Brands evolve: Take a very open view of a Brand that you’ve lived with for a long time. Just because you’ve tried a tactic in the past that hasn’t worked, doesn’t mean that same tactic with some tweaks, won’t work today. By the same token, keep your eye on the future. Find out what’s new and what’s exciting, maybe it’s just the thing to rejuvenate your Brand. Make sure you always place the Brand first and always evaluate. If a Brand is its own entity then it has its own style.
Be impartial: Separate your own likes about colour and style from those of the Brand… especially when working on brand creative. Ask yourself if the concern you have is really going to make or break the communications. Don’t strangle the creative process… and don’t confuse what you like with the Brand’s style… you will doing it a big disservice.
Be passionate. Be respectful. Be mindful.
After all, it’s all about the brand persona, Brand’s success… and yours.
by Miriam Hara | Jun 21, 2013 | Advertising, Branding, Business Success, Creative, Latest
Attention all Marketing and Brand Managers: We know our marketing and we know our brand. More importantly, we know who our target buyer, audience and groups are. That’s important and is what makes for great creative. But there’s a catch – we suffer from brand intimacy. By knowing so much through living our brand, day in and day out, we forget that our target doesn’t know our brand intimately and probably couldn’t care less. We need to make them care. The only way I know how to do that is through good advertising and communications for them… not for me. Too often in a boardroom environment decisions are made about what works and what doesn’t without market research (but that’s a post for another time!). More to the point, many day-to-day decisions or the way to go ahead on smaller projects are based on what I refer to as “internalized judgment”. Whether you’re developing a full-scale advertising campaign, billboard creative or just doing a one-off brochure, the question you need to ask when assessing your advertisement is: “Does it makes sense to someone other than myself?”
Here’s a quick checklist to make sure that your ads and communications are not a victim of brand intimacy!
Have ad sense: In other words, is it clear? Clarity is very important in any communications piece. By being brand intimate, sometimes we feel that we don’t need to “spell it out” to our audience… or we just skip the details, leaving the message too vague for our target to decipher.
Don’t talk to yourself: Take a step back and remember the first time you walked in the door to your new job and had to get to know and understand your brand. Remember how you thought about it… before intimately knowing it. This applies to judging creative ads, headline copy and even segmentation. Often companies refer to their business segments in categories driven by manufacturing or by organization divisions. Consumers don’t see these segments how business sees them. Be very cautious of this because it can make or break your brand’s success.
Fatigue syndrome: Admit it. Whenever you see your brand initiatives, whether it’s a TV ad, a billboard or a social media campaign, you pay attention. Of course you do! As you should! But understand that your niche market or mass target groups don’t. It takes time for them to even acknowledge your ad, even though they’ve seen it once or twice already. Remember, the ad fatigue syndrome effects Brand Managers, Marketing Directors, Marketing Managers and Vice Presidents of Marketing and Sales… and everyone else in the organization. But, it doesn’t affect your consumers.
So the next time your brand agency asks for your opinion on communications… don’t leave your hat on… put on your target market’s hat instead!
