Business Success: 25 Years in the Changing

There’s been a lot of changes in the last 25 years, not only  in the agency business but in business in general. I will be predictable and say it has all come about because of the computer. That would be right to a certain extent. However, I believe it’s the way in which business and people have embraced the computer and its technology that is responsible for the majority of the business shifts.

Here’s my  list of what has changed at 3H over the last 25 years:

The space a designer needs: It really seems like yesterday I was trying to fit one more large drafting table in the studio… let alone purchasing one more Art Director Marker set and art pads and sketch pads to bring in a new designer. Gone are those days!

Our inspiration tools: Gone are the days of flipping through Creative Source or Illustration Guild books to get inspired for the next big idea. At 3H, we use to have a library of creative and resource books… now we have half a shelf…and that’s going too! Image banks are the tools of inspirations nowadays and there’s nothing wrong with that… until those images become the concept!

How concepts are presented: With the advent of the computer and printers, now mock ups seem complete and already done.  Clients have a difficult time in processing that what is in front of them is “conceptual”… not complete. That even if we could purchase the image on our mock ups, artwork has to be created, images have to be prepped, copy has to be finalized… etc… At times, I lament over marker renderings where it was obvious the person in an ad was a place holder for an image of a person that was yet to be casted, chosen and photographed!

Time to develop: If the speed of business is fast and faster… the agency business is at warp speed! There’s a belief by business in general that since everything is computer driven, it should take less time. That is very rarely the case, if ever. Computers in the creative world have provided creative types and agencies with the ability to expand on the possibilities and to show them in more concise ways. It still takes the time it takes to come up with an idea and to develop it!

The definition of a designer: What really is a designer? In my way of thinking, designers need to be conceptual thinkers in the visual medium. This is just my opinion… but  find, many designers today know technology and yet have no conceptual vibe. They rely on image to create a concept rather than using the image as a resource too. More and more the designers out of school today think inside the screen and not inside their minds! Again… my opinion.

Relationship building: Time is at a premium. With the speed of business coupled with, restructuring, right-sizing, down-sizing or whatever  hip term is currently out there… clients don’t have the time nor the inclination to go for lunch. But for those of us who do have a relationship with our business partners (yes, I mean clients!), the relationship is stronger… texting, emailing and yes even face timing. It has allowed us to reach out in snippets…by the sentence, being integrated in the day to day fabric.

Cold calling: Cold zinging you mean! Getting someone on the phone to talk to you when they don’t even know you is more difficult. How we get leads… and follow up on them is totally different. On line lead generation, web site lead generation and e-zines are now the “in” thing to do in cold calling. That means efforts can be more streamlined both in time and money. A warm lead is much better than a cold one…so rather than spend your efforts and money on cold and warm alike, you can double your efforts on the ones that have expressed an interest…or following.

Brand reaching capabilities: The ways in reach we reach our target markets… and how niche we can go is astounding and becoming more so each and everyday. Through social media (Facebook, Twitter, Reddit, tumblr, Youtube, Linkedin), online properties, blogs, blogging, traditional media the options available to local, small, big and global advertisers are numerous and very exciting! Some of these channels don’t require design, but all require time and know how…that hasn’t changed a bit!

3H launched in 1988 with its corporate logo in Purple and Mustard. We had become synonymous with Purple because of our Mustard accents… and then we changed our accent to Titanium to speak to the digital and technology…to change our clients’ perception of what it is we do… but still remaining in the Purple so to speak. I am not sure what the next 5 to 10 years will hold, but I have often been heard saying “Complacency in business means death”… and I believe it.

Over the last 25 years, the ability to change has changed. Businesses are constantly looking for the new opportunity and are more than ever, open to the next best thing… even though embracing it still takes a little time.

 

Ready, Aim, Market! How Targeted is Your Target Audience?

Every marketing campaign starts off with two things: a brand and a target audience. Determining a target audience used to be fairly simple; marketers looked at demographics and psychographics and determined which groups would be most responsive to the brand.

Who: is your target market made up of males or females? How old are they? Are they married or single?

Where: where do they live? What country? Are they in the country, suburbs or city?

What: what are their interests? What time of day is best to reach them? What is it about the brand’s persona that connects with them?

Why: why is the brand appealing? Why does the target audience need the product or service?

How: how can a brand’s product or service benefit the target audience?

Fundamentally the process for determining target audiences hasn’t changed, marketers still ask those questions. However, what has changed is how specific target audiences can get.

Psychographics are becoming increasingly important as niche marketing is becoming more of a common practice.

Brands that serve a niche market need to pay attention to psychographics in particular. Already having a smaller number of people in their target audience, these brands need to ensure that the connection they do create is a strong one.

It used to be that males 18-25 and who live alone was a target audience. Seems kind of broad doesn’t it? It is possible to narrow down the target audience even more and it’s largely due to social media.

Social media has made it possible for anyone to be a publisher or a writer. If an individual is dissatisfied with the lack of discourse on their interests, there is little stopping them from starting a blog or an online magazine. That’s where marketers need be looking to determine their target audience.

With the vast amount of resources available at marketer’s fingertips, it is possible to include more variables in the target audience. Instead of targeting males 18-25, who live alone and don’t cook, they can target males 18-25, who live alone in an exact neighbourhood and who don’t like vegetables.

For agencies, this can mean greater efficiency and better results for the brands.  While the “blanket approach” of placing ads in all outlets that cover a particular topic can be successful in some cases; increased exposure does drive sales, it runs the risk of being too generic and lacking the details that speak directly to the target audience.

For niche marketing and its specific target audiences to be successful, marketers need to use the fine details to grab the attention of the members of the target audience, speak to them directly and build a strong relationship that will be maintained over time.

With niche marketing ads are just the beginning. As previously mentioned there are blogs, online magazines and digital media, but then there are also social media platforms and forums. Marketers need to be monitoring online conversation and see how people are speaking about brands and products. In doing so marketers can better position brands and products to align with the feelings and perspectives of the target audience, again developing a stronger connection.

Integrating psychographics and multiple variables when identifying a target audience helps drive sales through developing brand loyalty, as opposed to attracting a large amount of one-time buyers.

How specific do you get when identifying target audiences? How do you determine which variables to include?