by Stephanie Fasulo | Jun 5, 2013 | Advertising, Branding, Latest, Social Media
A crabby situation!
Mr. Clean seemed to have had a long day a couple of weeks ago being attacked by giant crabs. He literally had a crabby situation on his hands! I wonder which line of cleaning products he used to clean up that mess. I can imagine giant crabs leaving quite a disaster, more so for the social media manager! However appalling this jaw-dropping hacker scenario may be, it’s sadly something every company should be aware of when jumping into managing online brands.
Most marketing communications departments have a process for internal or external crisis – but how many people ever face the actuality their Twitter or Facebook account might get hacked!? Why wouldn’t you think that? It’s the internet and that’s what the “bad guys” use the internet for causing havoc and unleashing giant, man eating crabs!
There is obviously a bad side to being hacked, other than facing the humiliation of very bad advertising on a global scale, your account loses the quality and authenticity you’ve been working so hard to attain. You’ll probably lose followers or your followers will help share the hacker’s message by telling all their friends about it. I found out about Mr. Clean because my friend Tay posted that picture above on her Facebook page commenting “hackers at it again”. She was blasé about the whole thing because she’s in public relations and understands social media challenges. But the majority of followers won’t be!
So how can we, professional communications people, protect ourselves against being hacked and keeping our online brand reputations in tact?
Variety is best
It’s always best to have a very difficult password to protect the Facebook and/or Twitter account. In many cases have a log of passwords safely stored and try and make them, where possible, different for each account.
Don’t pass around passwords
If you’re managing client accounts, don’t give them the passwords. They may want it to check in on what you’re doing, but it’s best if one person has access and can maintain relationships with true followers and keep an eye on internal hackers sending inmail, or posting spam. Someone without regular knowledge about an account may open messages flagged as spam and they wouldn’t even know it!
Open an email or not
In most cases hackers access through the webpage hosting sites, but for more secured accounts such as Facebook or Twitter, internal messages sent as spam can be the link a hacker needs to break into your account. Be watchful and cautious.
When Mr. Clean was hacked imaginably it was embarrassing, however, Mr. Clean’ social media manager chose to leave the hacker’s content and make a joke about it.
Burger King was probably the most memorable hacker attack as tweets explained they had been sold to McDonalds and even changed the profile image to the McDonald’s logo! But in a strange turn of events the community of Twitter thought it was the funniest thing and the story went viral. Once back on track, Burger King shouted out to its new followers and all was well in the world again.
Hacker situations are very real and very personal. As a social media manager I couldn’t imagine being hacked but I will prepare for it. Even though some people may take it lightly, I highly doubt clients or businesses will. I think the best way to deal with a hacker is to acknowledge it and go on with the show. And for the mean time, I’ll be keeping my eyes peeled for those mean, giant crabs!
by Daniel | Apr 29, 2013 | Advertising, Creative, Design, Latest
Flyers, brochures and catalogs are used globally and on a massive scale. They are a very cost-effective way to market your product, service, brand or event, and they produce some amazing results if they’re done well. The only problem is that with so many flyers out there already (literally millions), and so many more being produced and distributed each week, it can be very hard to produce something which stands out from the crowd, grabs the attention of the reader and makes an imprint on their memory.
In order to make something like this, which produces the results you’re looking for, you need to make sure your design is different. It needs to be fresh, original and unique – the more different from everything else it is, the better it will perform. In this post I have rounded up some awesome flyer designs to help you in your design project. Try to pinpoint which elements of the designs are consistent throughout and then incorporate that into your design. What is it about each design that draws your attention, are any more memorable than others for you? If so, why. It’s thinking and designing like this which will make the difference between a successful flyer and a complete disappointment.
On to the inspiration:
These flyers should have given you plenty of inspiration, ideas and pointers to take away and incorporate into your own flyer design. If you have any amazing examples of flyers, catalogs or brochures, then please feel free to share them in the comments section!
Once you’re finished with your design and you’re looking for a company to print a catalog, flyer or brochure for you, make sure you select one who provide a manual quality check process every order. Companies that offer this will check your order by hand to make sure it looks exactly as it should, and just as good as it looks on the computer screen. After putting so much work into your design, you don’t want it to fail at the last hurdle, so go with a reputable company.
Stay creative, and good luck with your flyer design!
Author Bio:Daniel has worked in design and marketing for the past 10 years. He enjoys keeping up to date on everything to do with design, print, technology and creativity, and you can find him blogging about these things regularly here and at other top blogs around the web
by Miriam Hara | Feb 25, 2013 | Advertising, Branding, Business Success, Latest
There’s been a lot of changes in the last 25 years, not only in the agency business but in business in general. I will be predictable and say it has all come about because of the computer. That would be right to a certain extent. However, I believe it’s the way in which business and people have embraced the computer and its technology that is responsible for the majority of the business shifts.
Here’s my list of what has changed at 3H over the last 25 years:
The space a designer needs: It really seems like yesterday I was trying to fit one more large drafting table in the studio… let alone purchasing one more Art Director Marker set and art pads and sketch pads to bring in a new designer. Gone are those days!
Our inspiration tools: Gone are the days of flipping through Creative Source or Illustration Guild books to get inspired for the next big idea. At 3H, we use to have a library of creative and resource books… now we have half a shelf…and that’s going too! Image banks are the tools of inspirations nowadays and there’s nothing wrong with that… until those images become the concept!
How concepts are presented: With the advent of the computer and printers, now mock ups seem complete and already done. Clients have a difficult time in processing that what is in front of them is “conceptual”… not complete. That even if we could purchase the image on our mock ups, artwork has to be created, images have to be prepped, copy has to be finalized… etc… At times, I lament over marker renderings where it was obvious the person in an ad was a place holder for an image of a person that was yet to be casted, chosen and photographed!
Time to develop: If the speed of business is fast and faster… the agency business is at warp speed! There’s a belief by business in general that since everything is computer driven, it should take less time. That is very rarely the case, if ever. Computers in the creative world have provided creative types and agencies with the ability to expand on the possibilities and to show them in more concise ways. It still takes the time it takes to come up with an idea and to develop it!
The definition of a designer: What really is a designer? In my way of thinking, designers need to be conceptual thinkers in the visual medium. This is just my opinion… but find, many designers today know technology and yet have no conceptual vibe. They rely on image to create a concept rather than using the image as a resource too. More and more the designers out of school today think inside the screen and not inside their minds! Again… my opinion.
Relationship building: Time is at a premium. With the speed of business coupled with, restructuring, right-sizing, down-sizing or whatever hip term is currently out there… clients don’t have the time nor the inclination to go for lunch. But for those of us who do have a relationship with our business partners (yes, I mean clients!), the relationship is stronger… texting, emailing and yes even face timing. It has allowed us to reach out in snippets…by the sentence, being integrated in the day to day fabric.
Cold calling: Cold zinging you mean! Getting someone on the phone to talk to you when they don’t even know you is more difficult. How we get leads… and follow up on them is totally different. On line lead generation, web site lead generation and e-zines are now the “in” thing to do in cold calling. That means efforts can be more streamlined both in time and money. A warm lead is much better than a cold one…so rather than spend your efforts and money on cold and warm alike, you can double your efforts on the ones that have expressed an interest…or following.
Brand reaching capabilities: The ways in reach we reach our target markets… and how niche we can go is astounding and becoming more so each and everyday. Through social media (Facebook, Twitter, Reddit, tumblr, Youtube, Linkedin), online properties, blogs, blogging, traditional media the options available to local, small, big and global advertisers are numerous and very exciting! Some of these channels don’t require design, but all require time and know how…that hasn’t changed a bit!
3H launched in 1988 with its corporate logo in Purple and Mustard. We had become synonymous with Purple because of our Mustard accents… and then we changed our accent to Titanium to speak to the digital and technology…to change our clients’ perception of what it is we do… but still remaining in the Purple so to speak. I am not sure what the next 5 to 10 years will hold, but I have often been heard saying “Complacency in business means death”… and I believe it.
Over the last 25 years, the ability to change has changed. Businesses are constantly looking for the new opportunity and are more than ever, open to the next best thing… even though embracing it still takes a little time.
by Jenna Elberson | Jan 28, 2013 | Communications, Latest, Social Media
Blogging can be hard. Let’s face it we don’t always know what to write and I’m always told to write what I know… sorry reader I don’t think you would like to read about a secret world under the ocean or a forest elf battling a ferocious dragon. You are here for a better understanding of the marketing universe. I’m well versed in social media and 9 times out of 10 that’s what I’ll provide; a wealth of knowledge in the social media realm. Today, however, I’m going to try and help you get your brain gears going for writing your next blog or article.
Some of you might be able to pump out a 15 page article with no effort, but if you are like me you struggle to put thoughts and ideas down on paper. I’ve been writing since elementary school and my stories varied from thesis’ to fantasy stories, but for me it’s hard to just sit down and write. We all get writers block from time to time. It can be the worst thing when trying to finish an article or blog for next day delivery. EEKS! So what do you do? Many times I’ll take a step back from thinking about it to much, I know time is money, but racking your brain for words and getting a headache over something probably won’t come out as nice as it would if you took a break. It isn’t worth it.
I love to read and most of my inspiration comes from my favourite authors. You’d be surprised at what these guys… and girls, have to say about writing. So here are my top 10 author quotes to get you motivated; in life or in writing!
- We are all apprentices in a craft where no one ever becomes a master.
– Ernest Hemingway
- I don’t care if a reader hates one of my stories, just as long as he finishes the book.
– Roald Dahl
- I do not over-intellectualize the production process. I try to keep it simple: Tell the damned story.
– Tom Clancy
- People say, ‘What advice do you have for people who want to be writers?’ I say, they don’t really need advice, they know they want to be writers, and they’re gonna do it. Those people who know that they really want to do this and are cut out for it, they know it.
– R.L. Stine
- Follow your passion. Stay true to yourself. Never follow someone else’s path unless you’re in the woods and you’re lost and you see a path. By all means, you should follow that.
– Ellen DeGeneres
- I don’t believe in being serious about anything. I think life is too serious to be taken seriously.
– Ray Bradbury
- Consistency is the last refuge of the unimaginative.
– Oscar Wilde
- You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…
– Dr. Seuss
- All we have to decide is what to do with the time that is given to us.
– J. R. R. Tolkien
- Anyone who stops learning is old, whether twenty or eighty. Anyone who keeps learning stays young. The greatest thing you can do is keep your mind young.
– Mark Twain
So blog on! Hopefully one or more of these quotes got you thinking and if you know of any more quotes that really help you focus post them in the comments! I would love to hear them.
by christine | Nov 22, 2012 | Branding, Business Success, Interactive, Social Media
The Social Media skills now required to maintain a good social media reputation has evolved. Most of us (businesses and brands) have our social listening strategy in place, writing content and posting on our social media accounts. So…how is it going? Are you monitoring your accounts, interacting with your followers on each account? If you are, good. We all know that it’s imperative to listen to what your customers have to say… as this will keep your brand honest and transparent.
Does your social media strategy include the necessary social media skills?
Being proactive in your social media accounts has never been more important. With the daily launches of new social media blogs and sites, keeping on top of your brand’s social calendar takes time and resources. Don’t lose faith! These efforts can and will be reap Brand rewards in the end. Engagement with your customers is imperative to keep the “stickiness” on your sites and also loyalty and trust with your brand. More importantly understanding and knowing how to handling both positive and negative feedback properly can be indeed a powerful tool to gain loyalty from your target audience and enhancing their experience with your brand. Keep in mind these steps below to become socially proactive:
1. Proactive and engagement on your social accounts should be your primary measurement of how your brand is doing. Keep an active conversation with your customers, so when and if a problem arises you can respond quickly with a solution
2. Respond Quickly to all Social Media Feedback, especially negative.
3. Don’t script your response. Be human and sensitive… an actual “real” live sensitive caring person (customized responses will go a long way to creating a supportive community online).
4. Support your response with detailed information; again give qualified information to help turn the negative experience into a resolved, positive experience. (We all remember being on the other end of those endless customer automated phone messages…that keep telling us to press the next sequence of number’s to get help, but in the end, it feels like we are on a never ending carousel spinning round and round, and in the end we hang up out of frustration or just get lost in a loop of unhelpful automated annoying computer generated voices.) We want our customers to feel that someone is actually listening and with a positive timely response your customers will probably post a very sincere thank you back and become a loyal customer in the end.
5. Dedicated customer service email and resources are a must. In support to #3, you have to specifically set up for your social media accounts. This will help garner a great customer support service within your social media communities. You should allow for a dedicated resource for these platforms to monitor what’s being talked about online and also join in on the conversation to build strong relationships and provide positive customer experiences.
6. Be Honest and Transparent…this will go a long way for validating that yes we all make mistakes, but lets work together to fix it and make it better by actually listening to what your customers are saying.
7. Be Empathic, stay objective. Look at it from the consumers point of view, have all your facts and as said earlier try to resolve as quickly as possible.
Now to make it all work! Now that you have your social listening strategy, resources, and your social customer service in place you need to add some tools to help you get the edge on your competition by taking charge of your social media and your online presence. You can start with some free resources and or customized packages. No tools work the same, so do your research. This is just a small sampling of links below to get you started:
RSS Feeds, Google Alerts, Track Tweets, Comments and Discussions on fan boards, etc, and Netvibes
Want to know more about social media? Download Social Media Understood here.
Please feel free to add comments, tips, and suggestions; I always like to hear how other people adapt new strategies to their social accounts. And remember be Proactive!
A crabby situation!
