by Matina Singh | Jan 23, 2013 | Branding, Design, Latest, Marketing
So your business made it off the ground, you’re generating revenue, but you’ve hit a roadblock with your growth and revenue. Perhaps it’s too niche or misleading, or tied to a geographic location – what to do? Re-branding your company requires careful consideration and planning in order to achieve a successful outcome and take your business to the next level. But this also involves a lot of risks.
Be aware of all the risks of re-branding before you start the process. As a marketer I know how quickly you can get caught up in design and other issues, just don’t let it get you! Re-branding is more than changing a logo or adding bolder images. It is also about researching and understanding the consumer, analyzing changes in target markets when exploring opportunities for brand expansion and repositioning.
Yet, even when forewarned, many still make some common mistakes. Here are the top 5 mistakes to avoid:
- Re-branding without research
Put money and time into researching the consumer’s perspective on the product or service. What do (don’t) they like, what attracts them etc.
- Wrong assumption “A brand is just a logo”
Your brand is more that just a logo. A brand integrates all aspects of your business; everything from look, feel, culture, tone, voice, product quality, customer care… leading to consumer perception.
- Getting started without a plan
Make sure you have a plan from start to finish. From research and analysis to setting up time frames, to identifying metrics for assessing results (ROI).
- Not leveraging existing brand equity
A company with high brand equity may not need to undergo a big transformation… or rather, shouldn’t need to go through a huge transformation. When you have a strong brand equity… tread softly and lightly. However you do it, make sure the current brand equity stays strong!
- Getting buy in internally prior to external.
Getting employees to understand the reason and goal of re-branding is very important because they will have to sell it to the consumers. This is equally more important in lieu of social media. Internal branding is increasingly important as each employee is a brand ambassador. In short, if they don’t believe it, neither will the consumer.
Going through a re-branding is and can be very challenging. It’s not so much setting the goal, but reaching it successfully. Having gone through a major re-branding I can only say that walking the talk is monumentally important. The re-branding that I was involved in failed miserably on convincing internal people that the change was necessary. The bigger the company, the more time is needed to make sure everyone is informed and all understand why there needs to be a change. If they understand, they will be able to explain it to the consumer. If you believe it, you will show it!
A successful re-branding requires a vision that inspires consumers, investors and others to see the company in a new light. We can learn from other companies who have gone through re-branding. This could be a successful re-brand or even a failure, if we learn from them we will not make the same mistake. Check out the 10 most successful re-branding campaigns ever. This article not only shows how they did it, it also let us know the lesson to be learned. Very interesting!
by Jenna Elberson | Jan 11, 2013 | Interactive, Latest, Social Media
Have you noticed you’ve been losing Twitter followers and you don’t know why? Did you work hard to gain your followers and find yourself struggling to keep them? Do you have numbers but a very small engagement ratio? If you’re losing followers, then there is a good chance you need to adjust some Twitter techniques to stop this from happening.
Let’s take a look at how to gain and keep more Twitter followers:
Retweet like you mean it- One way that you can build and keep more Twitter followers is to retweet posts from other people. But be deliberate about it- don’t just spam RTs down your feed. Instead, take time to spot good posts from your network and share it, retweet from the blogs that you read and other great content you find on the Web.
Send @ Replies- Retweeting and sending @ replies to people is another good way to get them to follow you back. You don’t have to be following someone to talk to them or to see their tweets (unless they have a protected feed) so a good way to get more followers and to keep the ones you have is to take time to talk with people. Comment on their tweets, something interesting you read in their profile or tweet their blog post and you will find more people following you back and those who do follow staying around longer.
Follow Friday- Although it’s been around forever and is sometimes abused, Follow Friday (#followfriday) is still a good way to gain more followers and to keep the ones you have. If a follower sees that you are recommending them to your feed, they are much more likely to continue following you.
Buy some Twitter followers- It’s not enough just to buy Twitter followers though. You need to engage with those targeted users to keep them around. Did you buy Twitter followers and then fail to do anything to boost engagement? Buying followers will only get you so far if you don’t provide something for them to interact with. Even targeted fans will grow bored if you’re not using your Twitter stream correctly.
Create a Twitter content plan- Finally, the best way to get more followers to your Twitter is to create a Twitter content plan. Sit down and think about your target audience and your goals for using Twitter. What do you hope to accomplish with your Twitter account? What will your target audience want to read about from you? What types of content can you produce and share that will be of most value to them? Spend some time researching and planning and then you will have a Twitter feed that’s full of regular followers.
Twitter is a fast-paced micro-blogging social platform. If you’re losing Twitter followers, there’s a good chance you’re just boring them. While it only takes a few minutes to type out 140-characters or less, it pays off in the long run to put some thought into what you’re sharing.
Do you have some tips of your own to add to the list?
Lisa Mason is a Twitter addict, content marketing specialist and lover of all things social. Drop by and say hi @writerlisamason.
by Miriam Hara | Dec 24, 2012 | Branding, Business Success, Creative, Design
I will start this post by saying that this is not a jab at technology nor is it a rant on how business is being conducted today. Promise! Over the last 5 years the way business is being conducted has changed significantly, placing a strain on business relationships. Technology has made business accelerate at warp speed… resulting in many of us being strapped for time, overwhelmed and at wit’s end on how to meet expectations. We now have less time available for face-to-face meetings with clients and our vendor/partners. As emails have become the preferred way of business communications, phone calls are a thing of the past! I’m sure you’ll agree that calling anyone that actually picks up the phone, let alone a prospective client is like winning the lottery!
However, regardless of how the day-to-day business is being managed, ultimately relationships and the building of them is the key to any successful business. Through the years we at 3H, have noticed that quality time spent with clients is at a premium; it has increasingly become more difficult to get our clients and potential clients out for lunch, coffee or even a drink after work. That left us with the challenge of how to nurture and cultivate our relationships with our clients and even some potential clients.
Our approach was really a simply one, and one that was very natural – at least for me. You see I love birthdays. Actually, I love celebrating birthdays (I must admit I love celebrating my birthday most of all!). So every year for the last few years, an annual mandate for the 3H creative and design team is to develop, create and design a birthday card theme that would be carried throughout the year. These cards never go unnoticed. In fact, many who are on the receiving end of our birthday cards are quite touched by the thoughtfulness and are surprised that we remembered them on their birthday.
The irony doesn’t escape me either! A birthday card sent by mail is really a very traditional and low tech approach in business relationship building…. but I must say, it has garnered strong relationships for us. It has been the perfect blend of marketing, design and sales! The cards are all created and designed by the 3H creative team, allowing us to showcase our design and conceptual services. Our cards, of course, are very branded – all are purple and titanium. This not only builds the recognition of the 3H brand… it also illustrates to clients that we are effective brand builders.
Some of the concepts we’ve tackled were: Colorology, Destiny Number, Name Letter Profile, Birth Date numerology. Last year the 3H birthday card featured the Celtic Leaf Profile. The cards we send out are all created and designed by the 3H creative team. Each card is personalized. You can see these on our Pinterest Birthday Board. Feel free to download them and read about your Celtic Leaf Profile. It’s really quite accurate!
I’ll like to end this post by another heartfelt, low-tech message: Happy Holidays to one and all!
by christine | Nov 22, 2012 | Branding, Business Success, Interactive, Social Media
The Social Media skills now required to maintain a good social media reputation has evolved. Most of us (businesses and brands) have our social listening strategy in place, writing content and posting on our social media accounts. So…how is it going? Are you monitoring your accounts, interacting with your followers on each account? If you are, good. We all know that it’s imperative to listen to what your customers have to say… as this will keep your brand honest and transparent.
Does your social media strategy include the necessary social media skills?
Being proactive in your social media accounts has never been more important. With the daily launches of new social media blogs and sites, keeping on top of your brand’s social calendar takes time and resources. Don’t lose faith! These efforts can and will be reap Brand rewards in the end. Engagement with your customers is imperative to keep the “stickiness” on your sites and also loyalty and trust with your brand. More importantly understanding and knowing how to handling both positive and negative feedback properly can be indeed a powerful tool to gain loyalty from your target audience and enhancing their experience with your brand. Keep in mind these steps below to become socially proactive:
1. Proactive and engagement on your social accounts should be your primary measurement of how your brand is doing. Keep an active conversation with your customers, so when and if a problem arises you can respond quickly with a solution
2. Respond Quickly to all Social Media Feedback, especially negative.
3. Don’t script your response. Be human and sensitive… an actual “real” live sensitive caring person (customized responses will go a long way to creating a supportive community online).
4. Support your response with detailed information; again give qualified information to help turn the negative experience into a resolved, positive experience. (We all remember being on the other end of those endless customer automated phone messages…that keep telling us to press the next sequence of number’s to get help, but in the end, it feels like we are on a never ending carousel spinning round and round, and in the end we hang up out of frustration or just get lost in a loop of unhelpful automated annoying computer generated voices.) We want our customers to feel that someone is actually listening and with a positive timely response your customers will probably post a very sincere thank you back and become a loyal customer in the end.
5. Dedicated customer service email and resources are a must. In support to #3, you have to specifically set up for your social media accounts. This will help garner a great customer support service within your social media communities. You should allow for a dedicated resource for these platforms to monitor what’s being talked about online and also join in on the conversation to build strong relationships and provide positive customer experiences.
6. Be Honest and Transparent…this will go a long way for validating that yes we all make mistakes, but lets work together to fix it and make it better by actually listening to what your customers are saying.
7. Be Empathic, stay objective. Look at it from the consumers point of view, have all your facts and as said earlier try to resolve as quickly as possible.
Now to make it all work! Now that you have your social listening strategy, resources, and your social customer service in place you need to add some tools to help you get the edge on your competition by taking charge of your social media and your online presence. You can start with some free resources and or customized packages. No tools work the same, so do your research. This is just a small sampling of links below to get you started:
RSS Feeds, Google Alerts, Track Tweets, Comments and Discussions on fan boards, etc, and Netvibes
Want to know more about social media? Download Social Media Understood here.
Please feel free to add comments, tips, and suggestions; I always like to hear how other people adapt new strategies to their social accounts. And remember be Proactive!
by christine | Nov 19, 2012 | Business Success, Interactive, Social Media
Great, you now have your Facebook, linkedin, Twitter, Pinterest accounts in place. Fingers on the keyboard and ready to write and hit that submit button. Stop! So now what? Well, you may want to hold off on populating all those accounts. Why, you ask? Well, did you prepare a social brief? How do you know if your audience participates on all the accounts you have signed up for? Have you been monitoring their social media activity on different social communities? If you’re not sure, let’s step back a bit …You develop briefs for print, TV, web, and mobile, so don’t forget to write one for social. I know it can be overwhelming, but if you can create a social strategy that will keep you on point, and you have the talent to help you implement your social accounts, you will become a great social listener and your audience will appreciate it too!
We’ve all heard the phrase, “Content is King”, well before content we need to focus on developing that strategy. This will give you the means and ability to make sense of what you are trying to do, what is the purpose of your social media marketing. By creating a social listening strategy you will understand the importance of “really listening”. In social media, listening is your guide through the continuous online conversations taking place on many social media platforms, being alert and one step ahead, will keep your brand strategy fresh and competitive. Focus on these key steps for success:
1. Who is Your Target Audience(s) and which social platforms to use: Once you have determined who your audience is, it’s imperative to focus on where to engage your audience online. As said earlier, don’t just start opening accounts to social platforms that don’t reflect your brand or your target audience. This could have a negative impact on your marketing campaign and diminish your brand. Research where your audience is already active, capture this data and customize your social media accounts to adapt to your audiences’ socializing habits.
2. Identify the influencers: These are the people who follow, share or friend you. They are more important than the actual volume of traffic. Determining who your influencers are will make all the difference in your listening strategy and ultimately how affectively you have captured the information and affectively communicated with your target audience.
3. What are the keywords and trends in your social world: You want to validate the topics and conversations that matter most to your brand and document them as potential keywords. You then need to determine through social listening if these keywords reflect or resemble the “social speak” that your audience is interested in. Keywords should reflect what’s important to your brand. However, you need to compare your word selection to that of what is being used by your audience. Don’t think traditional marketing here, or specific naming conventions used throughout the industry. Look for real words, used by real people. This approach will help you communicate more successfully with your target audience.
So now that you have your social strategy in place and the talent in place. You can now start selecting your accounts and write content. Make sure you keep it up-to-date and current with specific topics that tie into your brand and relate to your social users…use your customer’s speak, not marketing lingo and always keep it fresh. This will keep your brand on target with your audience…You also need to take a pulse on your brand as it stands today, consistently monitoring social sites that talk about your brand, making sure that your online reputation is strong, active and fresh.
Also, keep in mind that socializing on the Internet is not limited to the traditional social media platforms. Don’t forget about the community blogs, forums and posts, these areas all require your focus and interaction keeping up with conversations across the web to maintain a strong brand presence online and off. Keeping up with what your customers are saying about your product or service will keep you informed and honest about your brand. Yes, this is time consuming, but in the end, the best investment for you to apply, and to keep your brand honest and on target.
Now you are ready to get back to your keyboard and write, and make your Brand a “Social” listener.
Let me know how your social listening strategy has worked for you (do’s / don’ts) and links you might want to share with us pertaining to this topic. Thanks for listening.
