by Miriam Hara | Aug 6, 2013 | Business Success, Design, Latest, Marketing, Social Media
In today’s corporate environment the vertical integration of all marketing facets is fast becoming the norm. The adage of “wearing many hats” that was once synonymous only with entrepreneurship, is no longer. Corporate marketing is increasingly becoming, in their own corporate space, a marketing hub for their brands, services or products.
If you’ve been following our blog 3H hoopla, you know that I have posted many times about the changes in technology and what that has meant to the advertising and creative field. Today I’m going to focus my perspective on what those changes have meant to corporations. Technological advancements, in terms of today’s computer and software systems, have allowed corporations to get “a handle” on their creative. Desktop publishing has given way to more sophisticated marketing and creative departments. Many corporate businesses have full internal marketing and creative departments, staffed with art directors, creative directors and graphic designers. Needless to say, this also means there is a greater need for full internet connectivity and monitoring of the way the corporation presents themselves to their target audience online, requiring a merging of the IT department with the evolved marketing department.
Over two decades after the launch of desktop publishing and the worldwide web, the business world is “a buzz” with social media.
Today’s corporate marketing departments are now finding themselves having to contend with all the social media platforms: Facebook, LinkedIn, Twitter, Pinterest and Instagram, to name just a few! Although the social media channel is nothing new, its platforms are relatively unchartered territory for corporate marketing. Many don’t know how to use them effectively, or evaluate and monitor their use.
As a result, many corporate marketing departments are becoming entrepreneurial adding yet another hat, social media to the number of hats they are currently wearing. Unlike entrepreneurs however, budgets are the not the motivating factor in initially taking on social media as a DIY (“do it yourself”) initiative. What ever the motivation is, it isn’t too long before corporate marketing is faced with the fact that to really run and maintain any social media property effectively, it takes a lot of time, focus, energy and knowledge.
Corporations are vertically integrating their creative needs and now, their social media needs.
On a theoretical level it all makes sense. At the surface, staffing for social media simply involves a good command of the English language with a strong understanding of social media properties. Right? Corporate businesses can now “own” all the layers of marketing, from product development, brand management, creative development, design and execution and now social media. The motivation of control and “owning” the brand voice is a real concern, but there are creative professionals and agencies that can be outsourced to provide this service seamlessly.
All this to say, social media isn’t a layer of marketing to be taken lightly. Social media entails strategy, investigation, monitoring, writing and engagement on a continuous (24-7) basis. At this point of the life cycle of Social Media, does it make sense for corporations to spread their resources too thin by including social media into their marketing layers? What are your thoughts on this, I’d like to hear about them.
by Miriam Hara | Aug 1, 2013 | Advertising, Branding, Latest, Marketing
During the course of my marketing career, I have seen many brands change their marketing strategy, marketing direction and marketing definition on an annual basis or even worse, more often than that! For those of us who have professed the art of marketing, it becomes second nature – even an unconscious behaviour – to resist jumping ship when the water gets rough. It’s crucial for a marketer to support a marketing strategy, position, a brand persona or brand style. A marketer has to stay focused on the chosen strategic direction, even when there’s a storm brewing – and stay the course.
There’s always a new idea, a new marketing strategy or a different approach available for a brand to take.
It may not be wrong, but the true question should be: Is it right for the brand at this time? Marketing is all about putting a stake in the sand. This doesn’t mean being rigid. In fact, for a brand to grow it must be fluid, it must evolve and move in a certain direction. At the same time, a marketer must allow for seamless transitions that will add to its positioning.
There are a few behaviours you can count on when you roll out a brand marketing initiative and determine your marketing strategy. It doesn’t matter if its packaging design (or redesign), an advertising campaign, product positioning or a marketing concept – here are a couple of things you can be sure of:
- Everyone is entitled to their opinion. Respectfully though, not everyone’s opinion should have equal weight.
- Many people, including colleagues, don’t like change. Just as everyone has an opinion, most resist change and will sometimes criticize what’s new or different. Change often makes people uncomfortable.
For any marketer to put a stake in the sand with their marketing strategy, and stand behind it when the going gets tough, they must do their marketing homework beforehand. Here’s how:
- Investigate! Know your market. Know who plays in your market. Know what competitive brands are out there, and what marketing strategies they use. Get out there and do store checks, get price comparisons, look at promotional initiatives, and say yes, even to a one-time Nielsen three-year trend of the market category and segment you are considering.
- Evaluate what you have now. Don’t assume it is wrong. Do your research. Talk to your target audience. Get their take on your brand and on your brand’s positioning. It doesn’t matter what you think, it matters how your brand communicates with its audience. Say yes to market research! It’s well worth the investment. (Notice I didn’t say cost!)
- Quantify the potential. Know what marketing strategy works and what doesn’t. Measure it on a scale that will allow you to accurately assess your marketing stance.
After you do your homework, you can launch your marketing initiative stocked with objective, “non-personalized” rationales. This will give you the tools you need to ward off those nay-sayers and the ones that resist change! Furthermore, you need to wait it out. It’s amazing how with a little time, a revolutionary idea, or funky package can become comfortable and the good old standby!
by Miriam Hara | Jun 25, 2013 | Branding, Business Success, Latest
It’s hard to separate personal persona from your brand persona. If you are in charge of marketing for a brand or business you are probably passionate about what you do and how you do it. Being in charge of a brand and its performance can be intoxicating. However, like everything else in life, too much of one thing may be counterproductive. (Who said that?)
Having such a strong connection with the Brand, or as you see it your Brand, can make it very difficult to separate yourself. But you must. As a Brand Manager you are responsible for a brand’s marketing strategy by deciding what makes the most sense. You are the keeper and caretaker for brand character which involves everything from brand and logo guidelines, brand tone, brand voice and brand style… including brand body language. SO… the big question is, how do you as a brand manager separate yourself from the Brand? Chances are, during the course of your marketing career you will be fortunate enough to handle many different brands, even competitive brand. They can’t all be you! Here’s a quick checklist on how to separate yourself from your Brand.
Pleased to meet you: I have always thought of a Brand as a person. When my team and I first come on board to develop campaigns for a brand that we don’t know, we get to know it. We are respectful. We learn about its past, how it came to be, how it evolved, who its friends are and who its foes are (competitors). We discover where it lives and where its market is… and where the Brand needs to be.
Not all change is good: Understand the Brand’s character and its potential to evolve within that character and tone. Too often I have seen new Brand Managers come into an organization and change everything without any thought to the Brand’s franchise, community, marketplace or its potential. Remember it’s easy to judge what you think is right or wrong when you are new to a Brand. But making changes too soon can lead to market confusion. It takes time to nurture a Brand and for it to attain its rightful place in its community and market space. Brand making isn’t cookie cutter… sure, tactics can be interchanged, but brand personality and character need to stay the course in order to prevail and be a Brand.
Brands evolve: Take a very open view of a Brand that you’ve lived with for a long time. Just because you’ve tried a tactic in the past that hasn’t worked, doesn’t mean that same tactic with some tweaks, won’t work today. By the same token, keep your eye on the future. Find out what’s new and what’s exciting, maybe it’s just the thing to rejuvenate your Brand. Make sure you always place the Brand first and always evaluate. If a Brand is its own entity then it has its own style.
Be impartial: Separate your own likes about colour and style from those of the Brand… especially when working on brand creative. Ask yourself if the concern you have is really going to make or break the communications. Don’t strangle the creative process… and don’t confuse what you like with the Brand’s style… you will doing it a big disservice.
Be passionate. Be respectful. Be mindful.
After all, it’s all about the brand persona, Brand’s success… and yours.
by Miriam Hara | Jun 21, 2013 | Advertising, Branding, Business Success, Creative, Latest
Attention all Marketing and Brand Managers: We know our marketing and we know our brand. More importantly, we know who our target buyer, audience and groups are. That’s important and is what makes for great creative. But there’s a catch – we suffer from brand intimacy. By knowing so much through living our brand, day in and day out, we forget that our target doesn’t know our brand intimately and probably couldn’t care less. We need to make them care. The only way I know how to do that is through good advertising and communications for them… not for me. Too often in a boardroom environment decisions are made about what works and what doesn’t without market research (but that’s a post for another time!). More to the point, many day-to-day decisions or the way to go ahead on smaller projects are based on what I refer to as “internalized judgment”. Whether you’re developing a full-scale advertising campaign, billboard creative or just doing a one-off brochure, the question you need to ask when assessing your advertisement is: “Does it makes sense to someone other than myself?”
Here’s a quick checklist to make sure that your ads and communications are not a victim of brand intimacy!
Have ad sense: In other words, is it clear? Clarity is very important in any communications piece. By being brand intimate, sometimes we feel that we don’t need to “spell it out” to our audience… or we just skip the details, leaving the message too vague for our target to decipher.
Don’t talk to yourself: Take a step back and remember the first time you walked in the door to your new job and had to get to know and understand your brand. Remember how you thought about it… before intimately knowing it. This applies to judging creative ads, headline copy and even segmentation. Often companies refer to their business segments in categories driven by manufacturing or by organization divisions. Consumers don’t see these segments how business sees them. Be very cautious of this because it can make or break your brand’s success.
Fatigue syndrome: Admit it. Whenever you see your brand initiatives, whether it’s a TV ad, a billboard or a social media campaign, you pay attention. Of course you do! As you should! But understand that your niche market or mass target groups don’t. It takes time for them to even acknowledge your ad, even though they’ve seen it once or twice already. Remember, the ad fatigue syndrome effects Brand Managers, Marketing Directors, Marketing Managers and Vice Presidents of Marketing and Sales… and everyone else in the organization. But, it doesn’t affect your consumers.
So the next time your brand agency asks for your opinion on communications… don’t leave your hat on… put on your target market’s hat instead!
by Lisa Wedmann | Jun 12, 2013 | Advertising, Business Success, Latest
I looked up and high on the shelf in the Dollar Store was a giant eraser with the words “We Make BIG Misteaks”. I thought it was funny and not so funny.
Not so funny when you are the one making those misteaks.
I bet Lululemon doesn’t think making misteaks is funny after their recall of yoga pants in March because you could see through them. The recall amounted to approximately $67 Million in sales, a big chunk of change but small change when last year’s revenue was close to 1.4 Billion.
The supplier said they followed specifications so what happened?
Maybe the Chief Product Officer knows. He was fired immediately.
Then, three months later after the excitement settled down it was announced that the CEO, Christine Day would step down. She gave no explanation for leaving.
Looks like that was a big misteak somewhere. But where: Lululemon or the supplier? The Product Officer or the CEO? We may never know.
We can only hope it doesn’t happen to us.
If don’t want to make big misteaks like Lululemon I have two recommendations to help you ensure product quality control.
Define Guidelines
An important way to ensure quality control is to have specific written guidelines for your product. These standards must be followed at all times. Do not turn a blind eye and make the excuse to let it pass just this one time. If you turn a blind eye to quality you are on a slippery downward slope.
Teach your vendor about your products
Having a good relationship with your vendor will go a long way to getting good results. Help them understand and teach them what is important about your product . Regularly rank your vendors so you can determine which of them needs improvement and work on getting that improvement.
By making these recommendations I am not meaning to act like I know better than Lululemon. I’m not. It’s hard to beat a Billion dollars in revenue. But what I do know is I can protect my business ….and with all pun intended … that’s the bottom line.
