by Lisa Wedmann | Jul 25, 2013 | Advertising, Business Success, Communications, Latest, Management, Problem Solving
Writing communications for business is a lot like swimming, if you don’t know the water you better stay out.
How deep is the water? What’s the temperature? Jumping in cold water… brrrrrrr… jumping into hot …well, just ask a lobster. Rocks in the water? In case you didn’t notice, rocks don’t move. And what if someone else is already in the water? What if they get in your way, panic and try to pull you under?
There are many dangers in not knowing the water.
Writing business communications is similar. If you don’t know what you’re getting into you can get yourself in some serious trouble. Here’s how to avoid those common, sometimes dangerous, errors when writing business communications.
Communications Tip #1 HOW DEEP IS THE WATER?
Many communications are written without knowing the characteristics of the audience. Who is reading your communication? Is it your team member, your boss, your client or the CEO? Each of these communications need a different style and tone appropriate to the audience. Don’t think that one style of communication fits all. Each of these audiences requires a different degree of information.
Your CEO doesn’t need all the details. What the CEO needs is a high level summary of the important points. Your client needs something different as does your boss and your team members.
You must fit the style, tone and content of your communications to the audience.
Communications Tip #2: WHAT”S THE TEMPERATURE?
Is this a hot communication or cold? Is this high priority or low?
Be clear on the urgency of your communications. As in all things in life, timing is critical. Act and expect actions depending on the pressures of the situation.
Communications Tip #3: WHERE ARE THE ROCKS?
What is lying in wait for your communications?
Is there a chance your communication could be interpreted the wrong way? Could someone take the wrong action based on this misinterpretation? Could your communication get blocked?
And though seemingly innocent, you mustn’t overlook those nasty little fish that hover around rocks and cause you distraction?
Don’t assume that you can simply avoid issues without knowing the dangers. Know the danger of your words and write your communications with these risks in mind.
Communications Tip #4: IS ANYBODY ELSE IN THE WATER?
This is the tip that many tend to forget. Who else is in the water? Who are the other players? Are they sending communications for or against your needs? How can you take advantage of communications by others? Can you piggyback on their information?
Be aware of others, whether they support or negate your cause and determine your best approach.
STAY SAFE
In swimming and in business communications, play safe. Do the right thing, at the right time and you will enjoy your day and all going well, catch some additional rays.
by Miriam Hara | Jul 24, 2013 | Advertising, Branding, Latest, Marketing
Sales makes money and marketing spends money. It’s usually said in a snotty way and the person saying it usually acts all superior as if they have the secret to life and anyone who doesn’t understand is low, low down on the food chain. Say what you will, those of us in the advertising and marketing business we understand what’s behind the comment. We know where the truth lies. Let’s clear up a major misconception. Marketing and the advertising it propels gets customers and clients in the door, sales closes the deal. There’s different types of marketing for different types of business. But regardless of what business you’re in, there are considerations that should be part of the equation when you decide to go the do it yourself route.
Cutting Costs: Bring marketing tactics in-house
Since sales generates money, there are times when the marketing support areas feels that they are looked upon as an expense… not an investment. Therefore, the quick and superficial analysis says…cut costs by bringing design and media planning in house. You say the media commission and you don’t have to pay agency premiums of simple design. Bright idea in theory. But not so bright in application. There are two very real impacts to this decisions.
1. In-house marketing doesn’t cut costs
Hard to believe? But time will tell. Consider this.For you accountant types out there… outsourced marketing doesn’t require vacation pay, pensions, statutory holidays, office space, computers….think of the savings!!! All kidding aside… look at it from this perspective. Chances are in house marketing creative staff are not as skilled as specialists in an outside agency. The real aspect of a design is being challenged creatively. That ceases to become an option once they have been working on the same business of over a year. An outside agency works on many business, thereby creating a natural environment of creativity and growth. It wouldn’t be fair to expect your in house marketing creative team to be as nimble. They have little exposure to other creative talents. They must rely on themselves for inspiration. Isolated, tucked away in some remote area, creativity comes hard in this type of situation. Time drags on. And no, a marketing coordinator can’t do the media strategy and planning…nor should they. There’s an artform to strategically choosing which media to go to and what the benefits and results are going to be . A handful of people can’t be experts in graphic design, copywriting, social media, web design, packaging, advertising, television, radio… do I need to go on. In house staff will give their best efforts but their efforts will take longer and they can make costly mistakes.
2. In-house marketing can cost money
Mediocrity becomes the norm. Breakthrough thinking becomes a thing on the past.This will, over time, weaken sales. Unfortunately lack of inspiration, creativity and lack of expertise will slowly destroy your brand. It’s an insidious degradation, hard to detect and even harder to understand. Sales weaken and everyone wonders why. Some will say it’s the economy, the company needs restructuring, let’s burn the sales manager but few will look at their marketing department. Take this recommendation. Rather than try to staff for a department that is a vertical business to your business, take the time to choose the right agency. Agencies provide a new perspective. An outside perspective and will stand and fight for the right solution for your business and brand. Based on expertise and experience that is vast and varied. To make sound analogies and fair business assessments to grow your business. It’s important to choose the right agency for your business. Before you bring your marketing in house find and talk to a few advertising and marketing businesses and discuss your needs.Instead of bringing your marketing in house consider outsourcing your advertising and marketing. Let’s see, you want to know if we can give you a referral? Oh yes… a company called 3H comes to mind. 🙂
by Lisa Wedmann | Jul 17, 2013 | Business Success, Communications, Creative, Design, Latest, Miriamisms
More Killer Tips on PowerPoint Templates and Backgrounds
This is the second time you are making a presentation to the same group. The guy yawning in the back of the room has perked up. The woman gazing at her nails looks up once or twice. At least this is an improvement. Last time she only looked at you in the beginning, after three minutes she was back to her nails.
But you notice another person that keeps looking at your slides. He looks at the slides, then he looks at his notes, then he looks at the slides again. You’re not sure what he’s doing but there is one thing you’re sure, he’s not listening to you.
What gives? You did what was important. You designed your PowerPoint presentation and you followed the formula correctly. (A recent blog I wrote Two Killer Tips for PowerPoint Presentations outlines this recommended formula.)
Is there anything else you can do to make your PowerPoint presentation more effective? Is there a way to design your PowerPoint slides to create greater interest in your presentation? Is there a way to make them look more professional? Absolutely. In addition to your personal presentation style there are many visual factors that contribute to the effectiveness of your PowerPoint presentation.
Keep Them Listening to You
No matter how animated you are and how much you engage your audience at some point during your presentation they will look at your slides. And when they look at your slides you need to make them as clear as possible so they can look quickly and get back to listening to you. How do you make your slides clear and quickly comprehensible.
Don’t let PowerPoint Templates Drive Your Content
Many businesses have a corporate PowerPoint template which you must use. In this case you don’t have any choice
But if you have flexibility to choose your own design, you may feel you should use PowerPoint templates to look professional. You are not the only who feels this way. Many people scan through the designs in PowerPoint templates to find the one they like best or if they want to be different they search on the web for that perfect PowerPoint design.
The danger with PowerPoint templates is the template starts to drive the content. It may be the size of the font, it may be the colours, it may be the format on the page. You may not be able to include charts the way you would like, insert a table or even add photos.
As you start working through the template you find you have to modify your content to fit the template. It doesn’t make sense to sacrifice the content of your presentation to fit the format of the design template.
You can change the format of the template to fit your requirements. But when you make changes to the template format the template loses its integrity since it is a departure from its design. Once the template loses integrity it degrades each time you deviate from its boundaries. Every time it is degraded you lose the cohesiveness of your presentation and the clarity of your slide.
Don’t get me wrong, I’m not saying you should never use PowerPoint templates.
When used properly, PowerPoint templates make it easy to format your material. They are consiste nt in look and feeland provide a theme to your presentation.
Three Words on PowerPoint Backgrounds
Here’s my thought on backgrounds. Don’t use them.
You might be surprised that I am taking such a hard line stance. The truth is you look like an amateur when your PowerPoint background colour is dark and your text is a colour. It is difficult to read yellow on a black background, yellow on a blue background or even worse red on a black background and your presentation is a toner hog to print.
When you think of your PowerPoint background colour think of Google or any of the search engines. The majority of the text is black on a white background. That’s what people see every day. Any other colour is a departure from the norm.
And in this case you want to be the norm. Don’t fight it. Keep your text black on a white background. Use colour sparingly.
Use PowerPoint Templates and Backgrounds with Care
PowerPoint templates and backgrounds can work for you but choose carefully. Don’t let them drive the content of your presentation. Form follows function (Louis Sullivan) function doesn’t follow form.
Remember you want that guy who keeps glancing up and down at your slides to absorb the material quickly so he can get back to focus on you.
by Lisa Wedmann | Jul 16, 2013 | Advertising, Business Success, Latest, Management, Uncategorized
He was a big man and he smoked a big cigar. He was standing beside his desk, with his back to me, smoking a cigar and looking out the window at the city skyline. His presence dominated the room.
That’s how I first saw him. That’s how I remember him. Big and in control.
It was my first day on the job and I was being given the typical meet and greet walk. He was on the third floor, the executive level. I knew it was the executive floor since there was a big sign that said “EXECUTIVE LEVEL”.
In the office marked Vice-President, I was introduced to this giant of a man. As we left and walked down the stairs, my guide turned to me and whispered, “he’s a decision maker”.
That took me by surprise. I wasn’t sure what it meant, or why it was important to me so I nodded wisely.
I soon learned how important it was to be a decision maker when I was assigned to work in his department.
He terrified me. He barked orders. I followed them.
I asked questions. He gave answers.
HE MADE IMPORTANT DECISIONS QUICKLY
As I navigated through the politics of that first job, it wasn’t long before I came to understand how lucky I was to have a boss who was a decision maker, someone who was not afraid to answer questions and make important decisions.
But once I left that first job, I also learned how rare it is to find someone who can make important decisions quickly.
This man was not afraid to make important decisions and he wasn’t afraid to make them fast. Fearless and fast, traits valued in business since he soon left his job as Vice-President to become King of the Universe.
DID HE HAVE A SECRET WEAPON FOR DECISION MAKING?
Fortune favours the brave, at least that’s the way I saw it. He was one of those brave people who don’t hesitate. It didn’t matter if the question was related to ordering lunch or business strategies. He didn’t skip a beat. He simply opened his mouth and out jumped the answer.
I often wondered how he made his decision making choices. Did he have a plan for decision making in business or was it simply intuitive?
Just recently, I met one of my co-workers from that time and as typical when old friends meet; we began to reminisce and recall our days working together. We had both worked for Mr. Big Cigar. I reflected that after years of working for and with people who were reluctant to make important decisions it was a pleasure to have worked with someone who had no fear.
IF ANYONE KNEW SHE WOULD
I asked if she had any idea how he was able to make so many good important decisions. She was his right hand and if anyone knew she would.
She laughed.
Mr. B made a lot of decisions, she told me. What many didn’t realize is that they weren’t all the best decisions. They were close to the best but they weren’t always the best. They were aligned with the goals and objectives of the business, but you couldn’t comment that each one deserved that number one recognition.
The secret she confided was that he made decisions. And because he made decisions he became the decision maker. Some were good. Some were bad. But none were in limbo.
Bad decisions will rise to the top and become visible. Good decisions will float. But no decision will sink you…. fast.
THE SECRET OF MAKING IMPORTANT BUSINESS DECISIONS
What Mr. B. understood is that any decision is better than no decision. And that’s the secret.
“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.” Theodore Roosevelt
by Miriam Hara | Jul 15, 2013 | Branding, Business Success, Latest
Brand naming…why it’s important.
More to the point, what is required for a brand to become like the much covet name brands like Coca Cola, Nike and Apple? It seems that brand names explode in the market…and yet, most take years until they become visible and reach the market consciousness. It’s important to state here that the term brand naming refers to products, service businesses and retail stores.
There are many brand naming agencies and writers who boast of their ability of being name generators. However, whether the business that your are seeking to name is a service or a product or even a retail store, the process of naming should not be taken lightly. Once you settle on a name for your business, it’s with you for a very long time. The process of brand naming is often difficult and should at least include some sort of market research.
Brand naming is only the very first, tiny step in developing a brand. Just as a logo isn’t branding… well, becoming a brand sensation doesn’t happen because you just name it. So what do the most popular brands out there do in order to penetrate the market consciousness? Here’s my take:
1) Create a brand definition. A brand name , especially an awesome one, needs to create an emotional connection. This may be in the form of visual tonality, a tagline, a promise. Make sure that brand definition appears or is stated whenever your brand appears…each and every time.
2) Create sensation: Brand needs to ‘be’. It needs to reach far and wide. After all what’s the use having an awesome brand and you’re 1 of 3 people who know about it. If you’re not out there… then you’re winking in the dark. If you are local retail store, then you need to promote locally, sponsor events, create hype with traditional and social media campaigns such as billboard, radio or print.These, of course, are only a few suggestions.
3) Develop a connection…. or rather community: It’s becoming increasingly easier to create brand connections with your audience. Easier doesn’t make it easy or quick but it is doable. It’s important to have a long term view in developing that brand community… it has to be strategic . With the use of a succinct social media plan, your awesome brand can reach your very select target group…and yes, talk to them. Develop connections that transcends the sell cycle…
4) Be awesome! Whether it’s a business, a product or a service, being branded means that you must deliver on its promise. No brand becomes any name brand unless it speaks, acts and delivers on what it says it will.
We all know that overnight successes often takes years to happen and brands are no different. Developing and creating a brand with a brand name that has market equity takes time and strategy. It’s all in the how to create a brand, that makes it a brand name… and that’s why brand naming is important.
