Agency vs. In-house Marketers?

Are you a believer in the necessity of a true blue in-house corporate marketing team, or do you prefer working with easy-going agency types? How different do you think is the kind of creative developed by the people who sit closest to the source, versus those looking in from the outside? And is there a benefit to collaboration? Having experienced working for both sides, it is my opinion that it is always best to mix things up.

There are definite benefits to having marketing experts on-site: in-depth product knowledge and understanding of corporate brands; access to merchandising teams and approving authority; ability to facilitate quick turnaround… and when you’re really under pressure to meet a deadline, you can just stand behind your writer or designer and direct… but please don’t. No one appreciates that and I promise you, it won’t make the process go any faster!

Corporate marketers from experience and proximity know better what senior management is looking for and what is most likely to be rubber-stamped. And there is no doubt that the trend toward in-house resources is growing, mainly because of the need for cost saving. But there are ways to maintain brand integrity and still get interesting, strategic creative without sacrificing the whole budget. And sometimes it really does take input from key creative people from elsewhere to be able to steer a company in a better direction.

Outside agencies naturally come armed with a broader perspective on current trends

simply from having worked with so many different types of clients, and on a wide variety of projects. They are true innovators because their jobs depend on it. If an ad agency offered their clients the same cookie-cutter ideas they certainly wouldn’t be in business for long.

Ultimately, understanding first what the strengths are of the in-house marketers, and then looking toward an agency to supplement whatever might be lacking, is the best way to utilize resources. For example, if you have a great strategic corporate team, but lack the production capability, than that’s what you need to look for in an agency. Marketing with a mind to bring varied experiences and skill-sets to the party allows for everyone to mix and mingle to collective advantage.

Online Ads: Who’s Watching? Clicking?

So we put all this effort into creating the most informative and watchable online ads in the market, but is anyone paying attention? According to the Goo Online Advertising Survey conducted in January 2014 the answer is… not really. Unless they are especially entertaining.

The survey focused on 2000 U.S. households of users over 18 years of age. While there was a certain amount of inattention to ads across the board, with an average of 36 percent uninterested in either TV, radio or newspaper commercials, online advertising fared the worst by far, with 82 percent of users ignoring them.

One of the biggest problems with online ads is the sheer volume.

Viewers are so inundated that they feel compelled to just scan quickly past. Gone are the days of novelty and glitzy flash animations, intrusive sounds and pop up online ads that garnered healthy click-through results. Online ads came on the advertising scene as an accountable and measurable media. Now, it has gone the way of selling its channel like all traditional media, speaking to impressions and not real traffic building results.

So what can we do to attract more attention to online ads that would ensure to some degree, the same results as seen in the past? Be more entertaining? Works for all other medias, so why not this digital media that has grown exponentially? Using more interesting graphics to draw viewers in is also a must. Telling a story in short succinct visuals that are quick to load isn’t easy, but it is definitely doable. The research cited  showed that 42 percent of respondents suggested that interactive online ads were the most engaging. The reasons provided for this preference was that these online ads didn’t really look like ads, were more interesting, and more high-tech looking.

With all the excitement over the Olympics on now, I couldn’t resist clicking on a few online ads that featured our amazing Canadian athletes. Here are a couple of my favourites:

Keeping It Real

Over the last several years, we seem to be focusing more and more on reality for our entertainment. From Survivor to The Real Housewives to Big Brother… apparently voyeurism sells very well. The same trend has also been cropping up over the years in advertising.

The Dove campaign for real beauty was highly successful and original when it first launched in 2004. Since then, we’ve seen many more advertisers following suit using people who appear to be appreciating products in real-life (even if in actuality they may be paid actors). Febreze has filmed people smell testing their products in a variety of disgusting situations since 2011. And in 2013, a Pepsi commercial that received a great deal of attention was one created from a test driving prank at a dealership with Jeff Gordon.

Perhaps this new fascination with reality is in part because we are so interconnected

…through the media, Internet, cell phones – whenever anything of significance happens, we hear about it almost instantaneously. And with the rise of social media, people photographing and posting “selfies” with their favourite things is now very commonplace and popular. It’s also putting a shelf-life on our celebrities who may or may not be able to maintain the images they would like too – which may make using “real” people as spokespersons a safer bet in the long-run.

When one of our athletes wins a medal at the Olympics, there’s an app to give us the download. When Justin Bieber is behaving badly, the Internet erupts with the play-by-play. And whenever Toronto Mayor Rob Ford is set to make his next ethical or political blunder, you can be sure we will all have front-row seats to that action. Once an unfortunate incident has reached Twitter or YouTube proportions, “handling” public perception afterward becomes quite difficult – even with a crisis preparedness plan.

Consumers these days are also far more savvy than once upon a time and not as willing to accept things at face value – they want the dirt and are willing to dig for it. Whether that means getting the latest star gossip, uncovering a government scandal, or wanting to know whether everyday products are organic or eco friendly, truth in life and advertising is what everyone is looking for. What this means for marketers is that branding claims – and spokespeople – better hold up to scrutiny, or the likelihood of uncomfortable revelations is good.

Integrated Marketing: How Well Do You Mix & Match?

For any business, having an integrated marketing plan really is the best way to optimize communications efforts. Without this, you could be missing out on great opportunities to reach your target audiences. Relying only upon traditional advertising outlets like radio, TV or newspaper to generate all the buzz you need, just isn’t as effective a strategy as it once was. In particular, if you have a smaller business, you might even want to skip these costly budget-busting vehicles for a while, depending on your market. Even when it comes to marketing for larger corporations, throwing everything into a splashy ad campaign is not generally the best practice. A more strategic approach is to examine all the marketing tools at hand, and take into account all the ways they might help you reach consumers.

If you are not yet working with social media, this is something that really does need to be incorporated into the mix.

As of December 2013, according to the Pew Research Center, 73% of online adults engage in social networking. Additionally, 42% are utilizing multiple platforms. If you aren’t leveraging Facebook and Twitter, at the very least, you are likely missing out on reaching a significant portion of your target audience. For niche markets, YouTube is another fantastic platform to reach very specific types of consumers.

Other considerations have to include direct marketing campaigns or promotions for consumer contests or giveaways, sponsorship opportunities, such as with local sports teams, and special events to launch new products. All are great ways to effectively get your brand out there.

Something many companies seem to take for granted are the impressions received through public relations. Having the opportunity to showcase products for free on local television programs or in specialty publications, or for the company spokesperson to be positioned as an opinion leader can be invaluable to future business successes.

The ingenuity of your campaign is only limited by the imaginations of your marketing and creative teams. And its effectiveness is not always a matter of budget, but rather of good planning and the ability to utilize a wide range of integrated marketing services that work synergistically together.

Retro Advertising: Nostalgic Value

We’ve been noticing a trend recently that lends a hand to the celebrities and shows that a lot of us grew up watching. What is the purpose of using these particular stars or shows to appeal to viewers? We think it has something to do with nostalgic value. Retro advertising has been done before but ever since Oikos used the stars from Full House to market their products during the Super Bowl, we’ve seen other brands follow suit. Before we share some of these ads with you, let’s discuss why nostalgic value has any value when it comes to retro advertising:

Much like emotive advertising, retro advertising is successful because we associate certain memories and feelings with that time period in our lives. I don’t know about you, but I associate only good things with the TV shows that I grew up watching. I remember coming home from (what seemed like) a never-ending day at school, plopping myself down on the couch with a tall glass of milk, and watching after-school specials until my mother came home. That small window of alone time never went unappreciated. It was an adolescent’s time to reflect on the lessons being taught through these programs. So, when a legacy brand uses a legacy show to simulate certain emotive associations — it’s actually quite a brilliant strategy; especially if that brand is formerly associated with negative feelings.

Retro Advertising at its finest:

This is Delta’s ’80s-themed safety video: a fun and light-hearted take on a video that so many of us choose to ignore before taking off on a flight. Bet you won’t be able to ignore it now!

This is some of the cast from Full House appearing on Jimmy Fallon — this may not be directly advertising a product or service, but it was the top trending viral video on Facebook on January 20, 2014.

What examples of retro advertising can you share with us?