B2C vs B2B: What’s The Difference?

The ongoing debate on what the differences are between B2B and B2C can be endless. Here at 3H Communications, we believe that, fundamentally, there is no difference. Whether you’re marketing a product or service to a business or consumer, the questions are the same — it’s the answers that are different. We still receive each project and analyze their objectives and goals, and create accordingly.

Regardless of whether your business operates B2B or B2C, these are the questions you need to ask:

Objectives What are they? Is it to maximize your profits by a certain percentage? To acquire a certain amount of new customers or clients by a certain time? To acquire more of the market share in your industry? Build a stronger community online for your brand? Target Market Who are you trying to target with your product or service? Are they predominantly males or females? Between a specific age range? Living in a specific region? Which group is most likely to respond to the product or service that you’re offering? Psychographics What do these groups of people enjoy doing? What do they do in their free-time? What is their purchasing behaviour? Their income and lifestyle? Knowing how your target market lives and behaves will significantly help you when deciphering a strategy to market your offerings. Competition Who are you competitors? What are they doing with their marketing initiatives? What is successful and unsuccessful about what they’re doing? How can you improve on the areas that your competitors were less successful? Knowing who your competitors are and what they’re doing will help you figure out a way to do it better. Breakthrough Creative When you’ve established the answers to all of the aforementioned questions, this will assist in developing breakthrough creative that may or may not have been previously explored in your industry. What Sets You Apart Companies can offer similar products or services but what sets each one apart from one another? It could be something as simple (and intricate) as a marketing strategy. Is it your logo? Your customer relationship management? Your intuitive website? Your community-focused social media plan? Figure out what sets you apart from the others, and run with it. What has been your experience in the marketing of B2B or B2C?

Bell: Let’s Talk Day

If you didn’t listen to the radio, watch the news, or read about it online somewhere, Bell Media launched a viral campaign called, “Let’s Talk Day”, to raise awareness for mental health. There are a lot of note-worthy causes that are supported by big names, but this has by far gotten much more attention and reach than other one-day campaigns. By mid-day, the campaign had already received 32M shares and raised $1.6M. Not only are advertisements being shared on Facebook, and hashtag BellLetsTalk trending on Twitter, but in order to promote mental health, professionals are going to public schools to speak to young minds about the initiative.

While Bell is supporting a great cause by raising social awareness on an increasingly significant issue.

Bell is putting their money where their network is. They are supporting the cause by donating 5 cents for every share, like, hashtag, etc. that this campaign receives today. This incentive makes an already shareable notion, easier to share. They are also leveraging the upcoming Olympic games with the choice of spokesperson.

If you have not already seen it, here are one of the ads:
Mental health conditions are comparable to physical health conditions in many ways: they take many forms, they are distinct from the people who experience them (so we refer to “an individual with schizophrenia” rather than “a schizophrenic”), and they are treatable. For more information, visit CMHA’s website.

Bell created a subpage for this campaign that tracks the social reach of the “Let’s Talk” initiative. Visiting it throughout the day has definitely been inspiring for users to continue sharing the stories and raising awareness for the cause of mental health.

On top of the social media incentives of donating 5 cents each, Bell will also be donating 5 cents for every text message sent and mobile or long distance call made (by Bell customers only) today. If that isn’t a way to encourage talking, I don’t know what is!

There are many questions I would like to ask, among them:
How do you feel about this type of approach for the cornerstone of a campaign? Did you take part in this campaign? How successful was your reach?

Client Management: The Art of Anticipating

Regardless of today’s speed of business, I believe one aspect has remained essentially unchanged: Client management. It can be summed up in one word: Anticipation. I know some of you will associate the idea of “anticipation” with Heinz Ketchup. However, I have always thought of “anticipation” as a key part of building and achieving strong client relationships.

Client management is a high priority in any business, rightly so. How companies manage their clients often means the difference between achieving success or experiencing failure. Although, today’s speed of business doesn’t allow for the slow, nurturing and rapport building methods of client relationship building of the past. The introduction of faster technology, coupled with a tough economic landscape has meant that to some business professionals, the definition of “client management” has changed.

Essentially, in order to achieve successful client management businesses need to be able to anticipate the needs of their clients even before they do.

What’s it like in their shoes? Yes, this is a cute way of saying that you need to put yourself in their position. Every new project that you work on with your client will provide you with a better understanding of the environment they live in day in and day out. Don’t wait for them to ask you about the results of their latest campaign or initiative, anticipate it. Your job is to make their job easier.

Think ahead. When your client makes a request, don’t just deliver what they want, give them what they will need. Go the extra mile and think about what other questions they may have as a result of their request. If you don’t know why a certain request was made, get informed. Thinking ahead saves time and makes decision making easier.

Don’t play volleyball. In other words, take the time to think first. Email has made everyone accessible at all times. It has also allowed for a sense of urgency on all business matters. If your client fires off an email with questions, don’t just shoot back an incomplete response without enough information – your client will be forced to reply back with more questions. After 15 minutes of volleying back and forth, you might end up with 9 emails composed of multiple questions and responses, all in bits and pieces. Instead, take the time to understand what the issue really is from the start.

If your client is asking about the budget for a project, don’t just send the dollar amount. You need to also include the scope and duration of the project as well as any other relevant details all in one email. If you missed the opportunity to provide all the details of a project at the start, take a step back and give this information as completely as possible.

Don’t ask, “How high?” Add value. When a client makes a request, don’t just give them what they asked for, provide context or any other relevant information that can help. Think outside the box. An agency-client relationship is about adding value by being part of the team.

Circling back to the Heinz comparative, in the 70s, Heinz ketchup bottles were glass. That meant that pouring took time and patience. Today’s quick-squeeze plastic bottles have provided us with instant gratification.

Creating a solid client management process is about anticipating the needs of your clients on a day to day basis. The fine art of anticipating involves having the patience, taking the time and being thoughtful, attentive and mindful of your clients needs.

Super Bowl 2014: What to Look Out For

When companies spend $4 million on a 30-second spot during the Super Bowl — it only makes sense that they would also present teasers in the weeks leading up to the celebrated event to take place next weekend. The Super Bowl is exciting for football fans but it is equally as exciting for marketers and advertisers alike. Reinforcing the promotion of these advertisements with hashtags such as #fuelyourpleasure for Oikos Greek Yogurt ads featuring some of the cast from the hit-show Full House is only one of the ways that brands are building awareness amongst its community. You can preview some of these Super Bowl teasers on YouTube’s Ad Blitz channel.

Arnold Schwarzenegger was reportedly paid $3 million to appear in Bud Light ads during the Super Bowl. He is among many other celebrities who will make appearances in advertisements this year. While celebrity endorsements is nothing new to the advertising world, it continues to appeal to customers in ways they otherwise might not without them.

Still, Social Media is a major element in the marketing and advertising worlds today — and one method of tracking the success of an advertisement is how often a teaser video was shared, liked, or commented on. Statistics have shown that the engagement levels of Super Bowl ad teasers in 2013 more than doubled that of 2012. Talk about return on investment!

With that said, here are some of our favourite Super Bowl ads this year:

1. Volkswagen

2. Bud Light – with Arnold Schwarzenegger and Don Cheadle

3. Oikos

4. TurboTax

Oikos tapped into viewers’ nostalgia by using John Stamos, Dave Coulier, and Bob Saget as celebrity appearances. All of us who grew up watching Full House can relate to the familial support and greatness that was Uncle Jesse, humorous Uncle Joey, and the single father Danny Tanner. Great choice, Oikos!

What are some of your favourite Super Bowl ads (past or present)?