by Belinda Lui | Dec 3, 2013 | Advertising, Latest
I was watching a TED talk from Rory Sutherland, the Vice Chairman of Ogilvy Group, and his lesson was on the power of perception as it pertains to real value and perceived value. We’re all probably aware of the fact that Advertising is an influential force behind consumerism, but what I want to explore in this post is the root of that behaviour: perception, and how the real-value of things is less significant than the perceived value of things.
The power of perception can change almost everything; from what we eat to how we drive:
1. The Potato
Frederic the Great was very keen on the potato being adopted into the diets of Germans. He tried to make it compulsory and people were executed for refusing to grow potatoes. So he changed his strategy and made it so that potatoes could only be grown by Royalty (and would be guarded as such). The reaction was that if something was good enough to be guarded, it’s good enough to be stolen. He changed the perception of Potatoes.
2. Shreddies
Canadian intern, Hunter Summerville, thought of a way to re-launch Shreddies: he thought of a way to add intangible value to a product without actually changing the product itself. Changing it from a square to a diamond. It was a refresh in how Shreddies were perceived, even though it was only tilted slightly to become a diamond.
3. Speeding
Instead of showing your speed, the sign would flash either a smiley face or a sad face. These signs cost about 10% of a speeding-camera but prevent twice the amount of speeding collisions. It goes without saying, knowing your speed might deter some people from speeding, but when speeding was associated with a sad face, people were more likely to slow down.
What I’m trying to illustrate here, is that perhaps like most things in life, it is our perception of things that make them valuable – and less about what the actual value is.
What are some of your examples of real-value versus perceived value?
by Miriam Hara | Nov 26, 2013 | Latest, Marketing
Who would have thought? The year 2013 and holiday greeting cards are a thing of the past. Or are they? I believe that sending out holiday greeting cards may be perceived as a blast from the past: I refer to it as retro marketing. I also happen to believe it’s a good thing… on many levels.
We all know that retro is running with a “1960”s style and design and making it contemporary. I like being thought of as retro.
At the risk of being obvious, retro marketing takes that idea and applies it the the principles of marketing.
Making a way of communicating or reaching out to business partners that is so “60’s, and making it contemporary and hip…again! An old fashioned way of saying” hey remember us….see what we can do”.
For as long as I have been in business, this time of year, I have always looked forward to receiving holiday greeting cards. Those of us in the creative, marketing and advertising fields, have always gone the extra mile to show how creative we can be. I always thought that our clients – existing and potential – business partners and contacts enjoyed seeing what we could come up with…. year after year.
A few years ago, we had this great internal debate on whether we should go the digital route, to showcase our digital savvy-ness… Some felt that sending a traditional paper greeting card made us look passé and not keeping up with the times. Others felt that a card went so much further in establishing our relationship with the recipient and showcased our creativity for all to see… There were good points made on both sides.
So what did we do? We did what we do best…we pondered the challenge creatively…. and brainstormed. Why does this have to be an either or scenario? Why couldn’t we do both? So, we sent out our creative Holiday Greeting card… and added a digital components, which was beautifully designed and executed for people to register online… and for each registration received, we donated funds to the Indigo Love of Reading Foundation… another retro marketing initiative!
I believe that this time of year is personal… and having a card to open with a personalized message in that card says a great deal to the person on the receiving end. Let’s admit this…most of us get so many emails that sometimes we miss a few… rushing about to get through them all. Business, in spite of its speed and ever increasing demands, is still very much about the personal. Taking the time of the hectic, and making the time to be personal… is well, retro marketing at it’s best, don’t you think?
Will you go retro marketing or not this holiday season? Do you dare? Let me know!
by Miriam Hara | Aug 27, 2013 | Advertising, Branding, Creative, Latest, Marketing
The real question is “should marketing be subjective?” Through years of creating concepts and designs, I have realized when you ask someone their opinion they will give it to you… whether they are qualified or not.
Most people either like something or don’t. It doesn’t matter if it’s a priceless painting like the Mona Lisa or their kid’s artwork hanging on the fridge. So the 
bottom line is, if people don’t like something there’s nothing that anyone can do to change their mind.
It would seem then, pretty tough to sell a product with a marketing position or concept that doesn’t resonate with the market. It’s even harder to come up with a marketing and advertising campaign that helps people make decisions on whether they should buy or not.
Marketing is like art
When it comes to marketing concepts, like art, everyone’s a critic. And like art, it’s not always easy to defend when the art you’ve just created is being criticized. It’s not like mathematics where it’s either right or wrong. 2+2 is 4 no matter which way you look. But marketing is different because it boils down to the way people think and feel.
Is marketing subjective? Is the creation of a marketing campaign purely subjective? Is it really based on the reaction of the client who tells you for the umpteenth time, ‘so and so doesn’t like it”.
Marketing behind the scenes
Not everyone seems to appreciate what goes on behind the scenes in marketing. Maybe you’ve heard: “Whoever came up with that idea? My kid can do better.” But marketing shouldn’t be evaluated on likeability alone.
Marketing is a critical business function to attract customers. Is it realistic then to leave marketing to chance? It’s true how we view elements of marketing can be subjective. I like that packaging. I don’t like that commercial. But what many don’t understand, fail to understand, forget, ignore or just don’t care is that marketing is strategic. It doesn’t matter what you like, your wife likes or your dog likes. A good marketing campaign first requires investigation and research. A SWOT analysis is key. A definition of target market is only the first step. We need to learn about our target market and what makes them tick. We identify what we want to accomplish. We anticipate how the consumer will react to our objective.
And through all this we are cognizant of the 4ps of marketing.
Marketing is the process of communicating the value of a product to our customers. We do this by positioning our product to find its place and stand out amongst all the noise and babble. We create brand awareness and we sustain that awareness throughout the campaign. In order to create a marketing campaign, we capture marketing insight to determine how best to connect with customers. We build a strong brand and communicate its value. We communicate consistently. We connect with our customers and deliver a message that communicates value. We are conscious to protect our brand. We monitor on a continuous basis. And in the end, our metrics tell us whether we were successful or not in cold, hard numbers.
Those numbers are the facts. They are indisputable.
So maybe, marketing isn’t so subjective after all.
by Lisa Wedmann | Jul 26, 2013 | Advertising, Business Success, Creative, Latest, Marketing, Objective
Quick… Pop Quiz
Answer the two following questions with the first answer that jumps in your mind.
- Who is the most creative person you know?
- Who is the most objective person you know?
Now think of those two people joined into one brain. Kind of like Dr. Jekyll and Mr. Hyde but they are both nice.
On the one side you have the creative person, full of original thoughts and insights, willing to try and experiment with new and innovative ideas.
On the other side, you have objective Judge Judy. Straight and by the book. Judgments are objective, based on facts and not influenced by personal feelings in the courtroom.
Creative ideas can turn into billions of dollars
Creative originality is valued in advertising and marketing. We create fresh views that draw and keep people’s interest. Just think of Steve Jobs, Mark Zuckerman or Bill Gates. They all took a creative approach to their businesses; conducted creative campaigns and turned their ideas into billion dollar empires.
Objective thoughts balance creative ideas
At the same time business must be objective. You can bet that Steve, Mark and Bill were as objective as they were creative. They mixed their creative idea with business objectivity. They asked questions such as who is the market, how big is the market, where the market is headed, how much money can be made. This is objective thinking and the answers are the objective facts that are required to run a successful business.
Inventors need to be both creative and objective
We only have to look at a few examples of Dragon’s Den to understand where creative and objective didn’t always mix. On the television show inventors and entrepreneurs pitch their ideas to a successful business panel. They hope to get money to grow and expand their business.
Many of these inventors, although creative come up with ideas that nobody wants. For example edible greeting cards for dogs or a pair of roller blades you strap to your knees to get from one kneeling job to another fast.
And for that reason they’re out.
by Miriam Hara | Jul 2, 2013 | Creative, Design, Latest
What is creativity? There’s a misconception on what or rather who can call himself or herself a “creative”. There are many types of creativity out there. You don’t necessarily need to draw and paint in order to be a creative being…. so if you don’t, don’t sell yourself short. I run a brand creative agency and I have found that being creative and owning the label of a ’Creative’ is much more than drawing or painting. Through the many years of running a creative agency with graphic designers, web developers, photographers and writers, there are many different creative personalities, but they often fall into a creative type. Here’s my informal list of creative types identifiers.
Which one (or two, or three) best defines your creative style?
The ‘Artiste’: True and tried, these creative types are what everyone naturally thinks of as “creative”. They can be artists, sculptures, glass blowers, graphic designers, animators, art directors, illustrators and painters. They use any medium from a paintbrush and easel to computers and software such as Indesign, Photoshop and Illustrator, to name a few.
The Physical Artist: Born to perform, these artists are actors, comedians and yes, even musicians. They are at the forefront of their creative expression…. seen on TV or in the movies and can be found in local bars and theatres.
The ‘Conceptual’: Give these people a brick of information, add to it restrictions and rules of what can be done and what can’t be done… and leave them alone. They’ll come up with ideas that speak volumes and words that rock your world. Their thinking is organized, concise and rational. They’ll be creative directors, writers and art directors.
The Stylists: These creative types are visual. They use material (from fabric to brick) and colour… and understand lines and space. They’ll be your Fashion designers, architects, interior designers and interior decorators.
The Imaginative: Creative thinkers they always ask the one important question: “what if”. This creative group loves problem solving and is often inventors and innovators… and they can be anything from urban planners to scientists and anything in-between.
The Linear: With the advent of technology, I would be amiss if I didn’t include this creative type. From understanding website navigation and user interaction to making sites look good and maintain functionality, this group of creative IT designers are as integral as conceptual thinkers and artists in the marketing field.
So what’s your creative type? Do you have one that I haven’t listed? I’d appreciate you defining your creative type here.
Look forward to hearing from you!
