by Christine Marr | May 2, 2012 | Branding, Interactive
In today’s market environment we want information instantly and that goes hand in hand with web site performance. We increasingly have a shorter attention span and more and more the concept of brand loyalty is taking on a broader definition than, say, a decade ago. The most relevant reason for all of these to have occurred rests on the “internet”… and more specifically, web sites. It is a property that has taken its place in the brand conversation in junction with social media. No longer can you separate the two. Both combine to provide a stronger brand presence and brand premise. So how can you maximize your ROI on your web site performance and social media. How can you develop, build and maintain that elusive relationship with your consumers, audience and market.
The short answer is that it is no longer important only to get visitors to go to your site… your site is now the basis of the total social media umbrella. Enhancing your web site performance is key. Your web site should be the gateway and the destination through your other social media properties such as Facebook, LinkedIn, Twitter, Branch Out, Pinterest…. How to do that?
Here’s a quick list:
1. Navigation should be intuitive and make sense. Make your visitor comfortable, it should be easy for them to find what they want from the home page. It goes without saying that you need to look at your competition and see what they are doing. However, you must determine what will provide optimal user experience for your target. The faster and easier the navigation, the more customers will return to your site and stay longer.
2. Content is king… it is important to address your customers’ pain. Do this visually for greatest impact…. and do this copy wise for clarity of position as well as keyword optimization. Find out what keywords are “key” to your industry and speak to them. I am not suggesting that you place every key word on every page… that’s not going to do well. Exercise judgement and common sense. Seasoned marketing professionals and writers will know how to do this well. Make sure you provide your target with a clear understanding of what their pain is, what their needs are and how you can help eliminate their pain. Connect with them on an emotional basis.
3. Again….content is king… it’s important to get in your target’s radar by providing them relevant and timely information. Gone is the the brochure-type of web site. Sites that don’t allow for fresh updates, new posts or tips are losing a huge opportunity in engaging with their customer base and developing a dialogue and relationship with customers. Write tips or mini articles…. share them on Facebook, tweet….regularly and consistently. This will to a long way in gaining the trust of your customers and convince them that you can answer their pain. Blogging is great for keeping your content fresh, so you are found more often.
4. One more time….content is king…. it is no longer important to only get visitors to go to your site… your site needs to motivate them to spend time browsing through your pages withe information that is relevant to them, so much so that they feel compelled to provide their information on your website so then you can engage them on a one to one, or digitally or as part of your community. This is what is called inbound marketing. Create relevant information that lives independently of your site… but still adds value to your potential customers… and adds value to your brand. Web sites need to be built integrating forums or blogs, and providing fresh and diverse information on the home page to continually improve SEO (Search engine optimization) and get found. More importantly this provides a very effective way to generate leads and integrate sales initiatives.
5. Create buzz and excitement driving people through facebook, LinkedIn and traditional and digital media. We are currently running a campaign for Kressmann Wines through Facebook, Twitter, digital and print ads. In less then 24 hours we received over 1400 likes on Facebook and have now started engaging with our community. We are constantly commenting and interfacing with our customers and of course, driving them to the web site as well! This can easily be done in the b2b arenas, niche markets and for community businesses. The digital arena allows for such precise slices of target segments so every dollar you spend is accounted for and relevant!
6. Information, not data, is key as success is in the measurement….! Track your site’s and social media progress and traffic, and respond accordingly. It’s not about just creating a promotion and just leaving it alone. You need to work it! It’s important to set your google analytics properly so you can respond and react to the information you are receiving. Metrics are important to evaluate where your visitors are coming from, why, and what actions they have taken once they land on the site.
7. Keep it fresh… is not only a good adage for food, but for web sites too. Monitor your site on a regular basis. Monitor every page of your site, catch broken links or improve on the elements, make sure pages load quickly. Revisit the site with fresh eyes and fine tune accordingly. Don’t let it go stale. Too often, sites get all the attention when they are being developed and then left alone. That’s a sure way of not being in harmony with the market!
Simple, compelling, engaging, fresh, exciting and trackable. Make your site work for you! Achieve inner peace with your site… Ohmmm.
by Christine Marr | Apr 12, 2012 | Branding, Creative, Design
Our reaction to colour is subliminal. As consumers, we are generally unaware of the persuasive effects of colour. Psychological effect is instantaneous, stimulating the senses and power of suggestion. We see it in every level of communication: in corporate identification and logos, signage, advertising on tv, billboards, in print media and packaging, on the computer and in-store. As we zip down isles in our favourite stores, our eyes rest on a package for approximately .03 seconds. In that blinking-of-an-eyelash timing, the packaging/sign/logo must rivet the observers’ eyes, inform them of the product, and, more importantly, appeal to their psyches.
I doubt I am saying anything new here. However, last week, we went to visit a client at their office and what happened there, prompted me to take note about colour and how we identify with it. We hadn’t been to Dentsply Canada’s office in a little over six months. As we walked through the door, the receptionist glanced up and said “…from 3H?”. Wow, that completely floored me. We make a point of always wearing purple when we see clients, because purple is the dominent 3H brand colour. This was enough for the receptionist to remember our visit from 6 months ago. We, at 3H, are strong believers in Brand Recognition!
We practice what we preach. While we clearly know and acknowledge that it takes much more than colour to build a brand… what you do with a “brand” colour clearly enables and facilitates brand recognition. Colours are so intimately associated with a brand that just the suggestion of a colour is enough to bring a brand to mind. That’s isn’t simply amazing… it’s awesome in building equity.
Think about this…
When you think of Home Depot, what colour comes to mind?
Which bank is “blue”, which one is “orange”, and which one is ‘green”? Close your eyes and picture the Google logo. The McDonald’s logo? And for my Canadian readers… what is meant by the “Windsor” blue.
Our reaction to color is instantaneous and this lens is a quick look at general responses based on research, historical significance of color and word association studies. Let’s take this one step further… picture the Home Depot logo, but with different words in the same font in the orange box… would you still recognize it? Would you see the logo as a whole, as one image, and recognize it instantly, associating it with Home Depot.
So when developing a brand and beginning with the basics of creating a logo… choose a colour that would represent your brand identity effectively for now and the future…And repeat after me….
Repetition, repetition, repetition… consistency… everywhere… all the time. Exposure over time ensures success….. but that’s a different point of discussion! Colour makes a brand stand out and command attention and make sure that the Logo colour matches your brand mission and message to create the brand identity you want.
So what do colours mean anyway? Here’s a brief overview.
Green occupies more space in the spectrum visible to the human eye than most colours. Green is the pervasive color in the natural world, making it an ideal backdrop in interior design because we are so used to seeing it everywhere. Green is considered the colour of peace and ecology.
Purple embodies the balance of red’s stimulation and blue’s calm. This dichotomy can cause unrest or uneasiness unless the undertone is clearly defined, at which point the purple takes on the characteristics of its undertone.
Blue is seen as trustworthy, dependable, and committed. As the collective colour of the spirit, it invokes rest and is calming.
Yellow shines with optimism, enlightenment, and happiness. Shades of golden yellow carry the promise of a positive future. Yellow will advance from surrounding colors and instill optimism and energy, as well as spark creative thoughts.
Pinks are youthful, fun, and exciting, while vibrant pinks have the same high energy as red; they are sensual and passionate without being too aggressive. Pink is the color of happiness and is sometimes seen as lighthearted.
Orange sparks more controversy than any other hue. There is usually strong positive or negative association to orange and true orange generally elicits a stronger “love it” or “hate it” response than other colours. Fun and flamboyant orange radiates warmth and energy.
Understanding colour and what they represent is important in establishing a brand persona. In today’s world of fast communication and overload of visual stimuli, it is more than vital that brand expresses its identity at the blink of an eye.
If you had to define your personality as a brand colour, what would it be?
by Christine Marr | Mar 2, 2012 | Business Success, Social Media
I love the ‘social’ in social media. The Creative Director at 3H says: Social Media is the new way of networking… and she is absolutely right. Just think, every time you post a comment to a group discussion on Linkedin, or stumble upon a peer’s blog, when you have something to say… it starts the social networking process. We aren’t going to an event nor do we have a glass of wine in our hands (or maybe we do!), but the premise is the same. Meeting people (peers, or contacts) connecting in a way that adds value. As we evolve in our own social media worlds, it’s nice to see that online social behavior is pretty much the same as it is in real life settings. People help people, share secrets, share stories, complain, compliment…
Recently, we started a discussion within a peer group on Linkedin which lead to one of my colleagues, Miriam Hara, to participate and comment on a post, outside of our blog… outside of any of our usual social media circles. Unknown to us, Miriam’s image did not appear beside her post. We were pleasantly surprised to be notified by Andrew, the voice behind SteinVox, the blog where we had participated in a discussion. He notified Miriam that her image was not beside her post and took the time to write Miriam an email, advising her of the issue and providing her the information to fix the issue. We had already set up and created an account with Gravatar but I guess something was amiss… so we simply updated the image and it appeared. What left a smile on our face was the gesture from Andrew, that he took the time to explain this to us, someone we had only online interaction with. Just before the holidays I wrote a post about random acts of kindness that spoke to human interaction…This is in the same league.
So what is Gravatar? Gravatar is associated with WordPress and it is brilliant. Your “Gravatar” is an image of you that appears beside your name when you do things like comment or post on a blog. This image helps identify your posts on blogs and web forums. It is very simple to do, and it’s free!
Simple features such as a Gravatar add to our overall virtual experience and make social media seem more real. Furthermore, social media is continuously finding ways to help bridge the gap between online and offline communication by discovering ways to make social networking more “social.” No matter where we are or what we do, we are able to stay connected with friends and family through the virtual world and this is something that was not available prior to the introduction of social networking. We now have the ability to have multiple conversations on-the-go. We can form new relationships and strengthen existing ones regardless of location and even time zones.
Humans have an innate drive for interpersonal communication and the need to form relationships. We are social creatures and new technology such as social media helps to fulfill our social need and ultimately brings us closer together. On a professional level, it is simply awesome. It has never been easier to interact with people that have like-minded interests within the business community…worldwide…instantly.
by Christine Marr | Feb 10, 2012 | Advertising, Business Success, Social Media
We live in a fast-paced market…but when is good enough not good enough? With the new way of communication, technology has starting re-writing our language and the way we communicate, especially in professional communications. That is totally acceptable, as language too must evolve with the needs of the society it serves. It wouldn’t be the first time that the English language has changed. Today, we communicate so fast when we text message, tweet, post Facebook updates… this need for speed makes us just want to get the message out to our audience, regardless of spelling, grammar, punctuation.
Maybe I am showing my age… however, I believe that there is increasingly a blur between our personal communications and our professional communications… and really that shouldn’t be. Business is business, and if you start your first impression with a typo or poor grammar because it’s an e-zine or digital media, it doesn’t make it all right.
Is misspeling and poor grammar accepaible in bisiness? Okay, I jest. I know that this is really an extreme, but believe me when I say, even one misspelled word sends out the same message as a whole bunch misspelled words, poor grammar and even poorly written copy.
Below is an e-blast message as an example. Shouldn’t brilliant ideas also include great execution? Does having no rules imply that anything goes… and with it your brand and business? When I received this I was shocked.What is proper etiquette here; do you gently tell the sender/author that they have a typo?Recently I caught the same saw the same sort of issue on a Linkedin profile and and I sent a private message. Isn’t Linkedin a professional environment where the first impression counts
Bad spelling, poor punctuation and grammar can say many things about your business…it’s not talking about you… and it says that you do business carelessly. When we communicate on the internet, 99% of the time it is done by the written word. Spelling errors in business will make you appear unprofessional. Avoiding common misspellings and grammatical errors ensures that your writing is clear, precise, and comprehensible, making a positive impression on readers, which is particularly important in business communications. What’s the issue and how hard can it be? It couldn’t be any easier to check spell and re-edit your grammar with all the tools like spell check found in most and all software… It’s not 100%, but at least it’s a start.
The need for speed and cutting costs have made businesses accept good enough and I don’t believe that’s a good strategy. Think about the investment that businesses make about building their brands/business only to have it undermined by the need to communicate to their potential customers/clients quickly. At the end of the day that’s a high price to pay.
Am I starting to show my age? Am I not going with the flow? I’d like you to share your comments about this.
by Christine Marr | Jan 23, 2012 | Business Success, Interactive, Social Media
It’s so easy to get caught up in the number of “likes”a Facebook page has or doesn’t have… Businesses should ask themselves is the number of “likes” they have really all there is? Is it even possible to over value the worth of a “like”? We all know that utilizing Social Media for business and brands is more than just Twitter and Facebook. It’s about having a good social media strategy, listening to the online conversation, engaging in and setting objectives with measurable results… and having a next step.
Last week the marketing world learned of a Facebook marketing strategy that had gone seriously wrong. For simply “liking” their Facebook page, the company had promised a free gift that was worth about $17.95. For some reason the company forgot the basic marketing premise of never disappointing their customer base. Just a simple disclaimer: “while supplies last” or “for the first 100 people” is what it would have taken to make this promotion a success. Three days later this company realized their blunder, achieving their forecast number of “likes”. They compounded their lack of accurate forecast by waiting about 3 weeks before they initiated dialogue to customers that had liked the page but wouldn’t get the freebie; far too long a response time. The damage was done… twice they had not delivered on their marketing promise to their potential customer.
It’s a known tactic that offering consumers free stuff engages response and trial… and in today’s world, the word gets out fast on contest-aggregating websites! A lack of understanding of the media and how the audience engages is sure way of failing. Success of any marketing initiative, social media, print, TV or radio…still remains in the planning, execution and details.
A marketing plan is fundamental and the social media plan needs to be folded into that. Freebies, giveaways, free stuff…. it’s great to see how many people are listening to you, and dive in! Yes! But at what cost? What price? Premiums, giveaways….they’re investments in building a relationship to further promote customer engagement and customer’s experience towards your brand.
What is your USP? Who is your target market? What is your budget? Setting objectives is mandatory for long term vision. Set sharp, clearly defined goals that are specific, measurable, attainable, relevant, time-bound (trackable)… just as you would in traditional marketing.
