by Miriam Hara | Sep 30, 2014 | Branding, Latest
When is it time to tear down your brand foundation and build a new one? Maybe the question should be: Is it time to build a new brand foundation? With this challenging and opportunistic economy, the changes and turnover within a brand’s marketing team are increasingly in flux. Gone are days when brand owners would be around to nurse and cajole their brands for 5 years or more. This is a key shift in brand marketing.
Brand foundation is at the cornerstone of brand building.
It’s important to realize that just because there’s something new and exciting out there, or that you’re what’s new and exciting to the brand, it doesn’t mean that you need to make a clean sweep and tear down everything that was previously built.
Like a house, brand needs a good solid foundation to build upon. And, it doesn’t mean that once the concrete is poured, the work is done. All of us have seen good additions and facelifts to existing homes. And, all of us have also seen poor executions of the same. The difference is in the planning and the respect given to the original structure when upgrading.
Here is a list of what should be considered when assessing the need to change the brand foundation:
Change for the sake of “new” is generally costly for a brand.
Be sure that the change implemented is one that can carry the brand for more than a promotion, a cycle or a year.
Changing the playing field, but not the expectation is unfair to a brand.
Too often programs are set in place and then changed or cancelled, while the objectives originally set don’t get revisited. The result is an unfair assessment and evaluation of the current brand foundation and what it represents.
Timing is everything.
When building a brand foundation all the key elements must come together exactly when they need to come together. Brand advertising must be met with the brand product on shelf.
Allowing short term tactics to dictate your brand position is risky.
It’s a very competitive world out there. The need to get instant results shouldn’t override the need to build for the future. Price is never a brand builder on its own.
The building and growth of any brand foundation must be handled with care and due diligence. So be sure to take care of it!
by Miriam Hara | Sep 11, 2014 | Interactive, Latest, Social Media
Is our expectation for Online Security unrealistic?
Considering the speed of technology and information, by the time you read this it may already be old news. After Jennifer Lawrence and other celebrity iCloud accounts were hacked resulting in leaked nude photos, I had to wonder if our expectation for online security on the cloud or any other digital “residence” is just not realistic.
When I first heard about the “celebrity hack” my initial comment was, “Really?” and “Why would you put nude pictures of yourself out there?”. I’m not a prude, but common sense dictates that if you don’t want anyone to see certain photos, don’t put them online. Of course, I am no celebrity, so maybe the way I see the world is quite different. Maybe I’m wrong to assume that if online security is so tenuous, it would be foolish of me to think that online privacy would be any different. I equate online security to online privacy.
Hacking is nothing new. Hackers have been around from the inception of the internet. Through the evolution of transactional online stores, online banking and websites, the number one fear online has become security. With all these digital sites, the increased threat of identity theft has become an everyday concern. Information and online commentary about protecting yourself from identity theft is now quite common. Haven’t we heard and seen time and time again that technology providers and law enforcement seem to be behind the eight ball when it comes to trying to prevent or at least curtail “digital” crimes? If there’s already so much hype about the high risk of identity theft, wouldn’t the logical assumption be that photos on iCloud are subject to the same risk? To my surprise, based on all the hoopla surrounding this recent celebrity hack, perhaps not.
So how can we realistically expect online security or online privacy? Do you think that the two are one and the same? What are your views about the celebrity hack?
by Miriam Hara | Mar 29, 2014 | Branding, Latest
Brand value is based upon the sum of all its parts. Those parts are: a brand name, its marketing, the relationship the brand has with its target base, its intent and its history. Additionally, to a large degree brand value or brand equity is based on its level of endurance. A brand’s stamina and staying power are as important as its ability to stay true to its original intention.
In short, brand value is tied to its originality.
At the risk of sounding a tad too “mature”, I remember when marketing meant not only advertising the benefits of a brand, but communicating those benefits to the consumer in an original way. This allowed the brand to own its entire messaging, from the logo to the colour and tone used and of course, the imagery.
Today, I feel that some creative has become lazy – reaching for the low hanging fruit. This may be the result of less time and lower budgets, however the drawbacks to brand value by creating “me too” creative are significant.
Brand creative should be a significant contributor to brand value. Here are a few tips to flexing creative to become more original for your brand creative:
1. Start your brainstorming session with a brief. It should outline what the objectives are, who the competition is and what they have done in the market place.
2. Don’t build your creative around a royalty free stock image. It’s important that you completely own your visual identity. Have you ever seen an ad for a technology brand with the exact photo as an ad for an insurance service provider? It’s quite alarming. Today, many print ads and digital creative ads are based on the use of stock imagery – ugh!
3. Go for substance, not flash, unless you can achieve both without alienating your target group. The use of flash and pop up mechanisms on websites intrude rather than captivate attention.
4. Always be clever with the creative for your concept and your approach to copy and headlines. Often headlines are too tactile and lack playfulness and originality.
If the strategy is on point and implemented properly, creative will add considerably to brand value. Brand creative should be based on brand persona. And brand persona should be based on a unique set of characteristics that give it… well a personality. How else will a brand resonate with its consumers? It needs to be attractive and speak to consumers in a way that forms a true connection.
In today’s environment, the brand persona has taken on an even more prominent role. There is another dimension to develop brand personality: its voice and tone. Like every person is an original, to be a successful brand and create brand value, originality is essential.
by Miriam Hara | Mar 22, 2014 | Latest, Marketing
Brand marketing, figuratively speaking, has always been about placing a “stake in the sand”.
Literally, this means determining a stance composed of strategy, a slew of tactics and the commitment to stay the course. However in today’s workplace and at today’s speed of business, maintaining a commitment to stay the course is more complex and difficult than it has been in the past. Adding to this is the very real fact that marketing people also change positions frequently – typically staying in a role 2 years or less. This often adds challenges for the brand and its direction. In my years of working with brand marketers, I have seen many make pitfall errors.
1) Don’t jump to conclusions:
Take the time to know the brand and understand the basis for the strategy being employed. Too often with new marketers coming on board, the want (or need) to make “their personal mark” takes precedence over the strategy in place for the brand.
2) Step aside:
The building of a brand is not about your likes and dislikes. Even if you are part of the target market profile, the mere fact that you’re a marketer, distinguishes you from the target market of the brand. It’s not about how you feel or whether you personally like the direction – it’s about the brand. Let’s face it, a brand’s life cycle may span over the course of many brand professionals. It is important that the brand’s character, consistency of tone, style and voice be maintained – evolved but consistent.
3) Don’t sweat the small stuff:
Brand marketing relies on the marketing professional’s ability to make sure that the brand attributes and physical demeanor are maintained. I agree with the notion that the “creative” is the fun part (that’s why I’m in advertising!). Although just because one is in marketing, doesn’t make them creative (sorry). Changing the creative is often the low hanging fruit. In other words, the quickest and easiest way for anyone to leave their mark is by making small visual changes that are “visible” to everyone. However this is often superficial. The bigger issues surrounding a brand take time to assimilate and change. The elements that make up the “brand being”, are those that are often, not seen instantly. Prioritize for what adds value.
Ultimately, I have found that patience is a good thing when brand marketing and brand making is at stake. The temptation to change direction too quickly can be strong; however, it often leaves the brand jumping around, trying on new approaches and never able to build on its own momentum. Instead, the brand is left yearning for what could be.
by Miriam Hara | Mar 17, 2014 | Branding, Latest
The year is 2014 and the way brand character is now defined is quite different from 5 years ago. Brand value on an emotive and creative level has always been about brand character, or as some often call it, brand persona.
In days gone by, the shaping of brand character was hugely dependent on many one way conversations. The visibility of a brand’s logo, its design, its choice of colour and the font usage was as visual as the “brand” got. Needless to say, today it’s just not the case. That’s right, gone are the good old days of building brand character. Some may look at these good old days as simple, even juvenile. With YouTube, Pinterest and Instagram, the number of visual channels has exploded.
[dt_sc_pullquote type=”pullquote3″ icon=”yes” align=”center”]The building blocks of creating a solid brand character today have significantly changed over the last few years.[/dt_sc_pullquote]
Increasingly the tone and voice are as important if not more important than the one way conversations that we often found brands in. We can all say goodbye to believing that single or traditional channels can be responsible in building a brand character.
Be careful, I am not saying that building brand awareness and launching a brand persona with the use of TV, radio or print is bad, but to only do this, would be a waste of effort and lack of efficiency. Social Media integration provides a 3D approach to brand character. This multi-channel approach is necessary to create awareness, buzz, style and therefore, brand character. But Social media isn’t the only integration that is required for a brand to reach its full potential of its persona. The development of a brand character involves a holistic approach, where external branding and internal branding meet and co-existent happily. That’s from customer service answering the phone to the handling of complaints.
The various social media channels(mentioned previously) and internal branding initiatives provide the forums for brands to articulate their true voice and tone. If a brand is portrayed as approachable and fun-loving in the a “one way” conversation, say on TV campaign or radio, then that brand needs to demonstrate it in terms of its overall strategy – in the brand tone, brand creative and brand voice.
