by Miriam Hara | Feb 21, 2014 | Latest, Marketing
Canada the good. Canada the polite. Canada the humble. Well, since the last winter Olympics… a subtle change has occurred in the Canadian persona. Since the 2010 Vancouver Winter Olympics, Canada has been evolving its persona…still really nice, but a little more edgy. It took the Vancouver Winter Olympics for the world to stop and take notice that Canada does contribute a lot to the world and not only with its steady supply of Canadian comedians! Dare I call it patriotism… that word that has for many Canadians negative associations?
It wasn’t so long ago Canada was the quiet country, the large gentle giant… ever so apologetic and well… nice.
Somehow, somewhere, it has become cool to be a Canadian. It has to become hip to carry the icon Maple Leaf…so perfect for a brand signature. And it all began with hosting the 2010 Vancouver Olympics. That forum gave Canada an opportunity to present itself authentically. What most didn’t realize was that Canada would take world by surprise… and yes that includes Canadians! The only difference between us Canadians and the rest of the world is that we always knew that we didn’t live in igloos!
Canadians were astonished that we could all feel as one. This “showy” display of solidarity – where did this type of patriotism come from? This visible pride of being Canadian? All of a sudden Canadians along with the rest of the world realized that we actually do have a lot to be proud of and not because of our cool fashionable Olympic outfits.
Many Canadians felt that after the Vancouver Olympics ended, we would once again go back to being, well, quiet… That the feeling of pride and solidarity wouldn’t last. But the Vancouver Olympics was just the beginning. In between 2010 and the 2014 Winter Olympics, Canada has increasingly become a strong visual brand. The Canada brand logo is the iconic Maple Leaf (can you get a more single iconic brand visual?), and has become coveted by all.
In Europe and through Asia, a Maple Leaf on backpacks, luggage tags, hats, t-shirts and pins have for the most part guaranteed a friendly smile, a warm reception. Canada now has admittedly a cool factor – something we even acknowledge amongst ourselves… quite unapologetic, I might add.
Today we watch our Olympic Athletes in Sochi and we have awesome brand awareness (oops… country awareness). Canadians more then ever have become vocal… we have become proud without losing our sense of being Canadian. Case in point, Canadian speed skater Gilmore Junio gave up his Winter Olympic spot to his more experienced teammate Denny Morrison in the men’s 1,000-meter race. This was an act of kindness that ended with Morrison winning a silver medal in the event. Listen to the amazing interviews from all of our Canadian athletes. We are winter. Humble. Grateful. Confident. Authentic. We are Canada. Not a bad brand character for a country, when all is said and done.
by Miriam Hara | Feb 16, 2014 | Branding, Creative, Latest
Developing creative for a brand ad, regardless of the medium, is often fraught with many obstacles. The main one being that there are so many people involved in developing brand creative…other than the creative team, at times it becomes impossible to please everyone. That very statement should give all marketing and creative professionals pause. How is it that the creative process and more importantly, creative decisions all boil down to personal preference?
As a marketing brand professional how do you really add value to the creative process?
This really should be a no-brainer as the creative brief should outline all the objectives, character, reasons to believe and tonality. However with the speed of business being what it is today, we often find the creative brief is ditched in an all out effort towards “getting the creative out”. When that happens, much of the creative decisions become based on interpretation and personal preference. While some may argue that being the brand ambassador or manager (herein brand professional) of the said brand allows them the freedom to dictate preference, I would challenge that thought.
Brand and branding is not about individual likes or dislikes. A brand’s life cycle may span over many brand professionals. That being the case, it is important that the brand’s tone, style and voice be maintained. Evolved, for sure, but consistent. More importantly, I believe that the brand professional’s main job is to make sure that the brand attributes and its physical demeanor should be maintained. While I wholeheartedly agree that success is in the details, the creative details should best be left to the creative team. The big picture, the overall impression, the quality, the benefit statements and the appearance of the brand is the responsibility of the brand professional… without question! Thus, total consideration must be given when comments directly touch on these attributes. However not all requests for changes are equal… or relevant. A good way to judge the importance of these considerations is by allocating a mark for each comment directed at “making the creative stronger”. Judgement on if the change will effect the overall delivery should constantly be a forefront of every request to change.
It’s easy to get caught up in the whirlwind of all that is creative. Enthusiasm is always necessary for any creative project to get off the ground… and the creative process initiated. All brand professionals are creative in their own right. However, developing creative and not hindering the creative process is also a skill set that is required to make brand creative to outstanding emotive brand creative.
by Miriam Hara | Jan 25, 2014 | Interactive, Latest, Social Media
Remember when all a website needed to do was to show up on the net? Gone are those days! The website growth cycle has gone through animations and music design all in the hopes of getting attention and to be entertaining… only to now being a part of the business’ sales lead generation and customer service first point of contact. But alas, change is well… ever changing, and now the website must morph again, to include its channel partner: social media. Social media was once synonymous with Facebook – but businesses were reluctant to jump on board, waiting for this to be a passing phase. Enter Twitter, LinkedIn, Instagram, Pinterest, the powerful mom bloggers and blogger networks, and now social media has evolved from being a one platform channel (Facebook), to a complex multi-platform channel, embraced by small and large businesses all over the world.
So now comes the latest frontier…where the established business website must, once again, re-purpose itself to include and be a supportive pillar of its social media counterpart.
Take the following 3 must-have tips for a website to support a social persona, assisting in the social media initiatives and maximizing on the SEO platform. Social media initiatives must be solidly supported by the business website to optimize on the efforts and contributions.
1) Ensure your social media efforts all feed on the home page of your website (Twitter feed, Facebook comments, forum article or updates). This alone will help in the SEO ranking efforts. It’s also an effective way to keep the home page renewed with fresh content.
2) Ensure your website features enrollment/subscription of all social media platforms that your business is involved in. This includes the icons for following on Twitter, subscribing to the business forum or blog, to engaging on Facebook, or LinkedIn. This demonstrates to anyone coming onto your website that your business is on the forefront of business.
3) Ensure share-ability. The home page of any website is important, but all pages should be optimized to be social. Pages that feature case studies or articles, or portfolio pieces… all should be made to be easily shared on the social media channels or via email.
If your current business website does not have any one of these, then the time has come to seriously think about making your website more social. For now, at least, it’s about being social.
by Miriam Hara | Jan 24, 2014 | Business Success, Latest
Regardless of today’s speed of business, I believe one aspect has remained essentially unchanged: Client management. It can be summed up in one word: Anticipation. I know some of you will associate the idea of “anticipation” with Heinz Ketchup. However, I have always thought of “anticipation” as a key part of building and achieving strong client relationships.
Client management is a high priority in any business, rightly so. How companies manage their clients often means the difference between achieving success or experiencing failure. Although, today’s speed of business doesn’t allow for the slow, nurturing and rapport building methods of client relationship building of the past. The introduction of faster technology, coupled with a tough economic landscape has meant that to some business professionals, the definition of “client management” has changed.
Essentially, in order to achieve successful client management businesses need to be able to anticipate the needs of their clients even before they do.
What’s it like in their shoes? Yes, this is a cute way of saying that you need to put yourself in their position. Every new project that you work on with your client will provide you with a better understanding of the environment they live in day in and day out. Don’t wait for them to ask you about the results of their latest campaign or initiative, anticipate it. Your job is to make their job easier.
Think ahead. When your client makes a request, don’t just deliver what they want, give them what they will need. Go the extra mile and think about what other questions they may have as a result of their request. If you don’t know why a certain request was made, get informed. Thinking ahead saves time and makes decision making easier.
Don’t play volleyball. In other words, take the time to think first. Email has made everyone accessible at all times. It has also allowed for a sense of urgency on all business matters. If your client fires off an email with questions, don’t just shoot back an incomplete response without enough information – your client will be forced to reply back with more questions. After 15 minutes of volleying back and forth, you might end up with 9 emails composed of multiple questions and responses, all in bits and pieces. Instead, take the time to understand what the issue really is from the start.
If your client is asking about the budget for a project, don’t just send the dollar amount. You need to also include the scope and duration of the project as well as any other relevant details all in one email. If you missed the opportunity to provide all the details of a project at the start, take a step back and give this information as completely as possible.
Don’t ask, “How high?” Add value. When a client makes a request, don’t just give them what they asked for, provide context or any other relevant information that can help. Think outside the box. An agency-client relationship is about adding value by being part of the team.
Circling back to the Heinz comparative, in the 70s, Heinz ketchup bottles were glass. That meant that pouring took time and patience. Today’s quick-squeeze plastic bottles have provided us with instant gratification.
Creating a solid client management process is about anticipating the needs of your clients on a day to day basis. The fine art of anticipating involves having the patience, taking the time and being thoughtful, attentive and mindful of your clients needs.
by Miriam Hara | Jan 19, 2014 | Advertising, Latest
The Olympic Games are quickly approaching and brands are all out there with emotive and sports related advertising . No sooner have we recovered from ringing in the new year and all the holiday season advertising, we are now being served with heart tugging emotive advertising. It goes without saying the Marketers have realized that they don’t need to be an actual Olympic sponsor to jump on the coat tails of the winter Olympic games. Brand Sponsors and non sponsors alike have realized the benefits of not only presenting brands emotively, but offering up a good dose of inspiration.
None has done the job of inspiring and bringing tears to our eyes than P&G, with its Tribute to Moms. To call this creative piece an ad, does not do justice to the concept or intent. This is not an ad: this is a tribute to the dedication and commitment of Moms all over the world. Cross culture. Cross Border. It inspires all, acknowledges all…nothing left to say, but pass the tissue please! (and let’s hope it’s a tissue from P&G!)
However, brands aren’t the only ones capitalizing on emotion and inspiration. Countries and their sports affiliates have fine-tuned the art of emotive advertising to a science.
In Canada, the Canadian Olympic Games association has launched a “We are Winter” initiative that is inspiring as it is culturally in line with Canadian thinking.
With less than a month to go for the 2014 Olympic Games in Sochi, Russia to get here, the Canadian Olympic Games has launched its “We Are Winter” campaign. The Calgary Herald reported that the campaign features two 60-second and four 30-second television spots, as well as one 15-second spot.
On the olympic.ca site, the videos are engaging and beautifully executed, highlighting 17 athletes with their stories and challenges all the while, articulating their competitive sport in very human terms. At once they are emotional, inspiring and dare I say a tad patriotic. Here are a few of them.
Kaillie Humphries
Roz Groenewoud
Denny Morrison
Hope you enjoyed this Canadian inspiration. Let the Olympic Games begin!
Somehow, somewhere, it has become cool to be a Canadian. It has to become hip to carry the icon Maple Leaf…so perfect for a brand signature. And it all began with hosting the 2010 Vancouver Olympics. That forum gave Canada an opportunity to present itself authentically. What most didn’t realize was that Canada would take world by surprise… and yes that includes Canadians! The only difference between us Canadians and the rest of the world is that we always knew that we didn’t live in igloos!