The rise of social media has brought about many advantages: instantaneous and constant communication; the humanization of brands and stronger relationships with customers.
However, it all comes at a price, mainly the diminishing attention span of users. Social media creates a constant feed of information virtually 24/7, resulting in people spending less time engaged in your content – if they even read it at all.
So how does one make sure that not only does important information reach the intended audience, but that it also gets absorbed?
It’s funny how everything old is new. Social Media content has taken “a page” from traditional print. Remember how newspapers were very rudimentary in layout and content was “the star”, making for a very text heavy presentation. Well, here we are once again.
Social media is becoming increasingly more visual and that means if you want your content to be read, you need to make it visually appealing.
Moving away from being text heavy, Twitter has a limit on the number of characters a message can have as well as allowing for postings of photos. After all a picture is worth a thousand words! Taking that adage to the max is Instagram, a photo-sharing platform in which users take photos, apply a filter and share it to their other social media accounts. Then there’s Pinterest, a virtual pin board that allows users to “pin” photos of things they find interesting and share with others for inspiration.
Making numbers and dry data interesting is easier said than done. One way do that is to use infographics. Infographics are visual representations of data and yes, they too have been around for a long time, just not called as such. Chances are you’ve used infographics long before venturing into social media. Maps, diagrams and charts are all examples.
So why now are infographics gaining popularity?
First of all, with the rise of social media, people don’t want to dig to find the relevant information. Infographics can streamline what needs to be known in a concise and easy to read manner. At the risk of repeating myself, the attention span of audiences is lessening by the second!
Secondly, infographics can take information that, while important, might be boring and transform it into something that is eye catching and visually appealing. With a whole spectrum of symbols, characters and colours to use, what once was boring can be made fun. By using those elements, the creator of the infographic not only catches the eye of the reader, but directs them where to look, helping ensure the information is read.
For example
This is an infographic taken from www.timeout.com. It provides interesting stats on the Olympic and Paralympic games through recognizable symbols, colours and limited text. If the information were presented written in a black and white article, people might not care, but through the use of infograhpics the information has suddenly become quirky and worth a second look.
How can brands leverage infographics to their benefit?
Brands can use infographics to tell their story. Through statistical graphs and charts brands can show how the brand has grown and the direction in which it is evolving.
Brands can also use infographics to assist in developing or establishing a persona. The images, characters and colours used will all have connotations and those choices directly reflect the brand.
Lastly, brands need to put their infographics out into the world. The whole point is to make the information easy to understand and absorb quickly, making it ideal for sharing. Being easy to read and understand, visually appealing and fun are all characteristics that help generate engagement and propel brands. The greater the impression an infographic makes on a reader, the greater the likelihood of the reader sharing it with others on social media networks such as Twitter, Facebook and Pinterest– that’s what social media is all about after all.
Centre yourself, greet the new day and open to the vision: we will remain open, move with the times, bend and balance. When the agency and the Brand intention are in sync, harmony will follow. Branding for the 21st century.
As we move more deeply into the 21st century and are faced with new technologies and emerging channels. Agencies need to be holistic in our approach towards Brand; remaining fully present, clearly defining and reaffirming the brands with which we are entrusted. The marketing, advertising, communications and promotions that result will be a smooth flowing process of actions that continuously evolve a Brand, not simply one effort with one static result.
Our goal is a journey toward Brand strength. We will stretch ourselves toward greater awareness, not only of the Brand, but the Brand in all its manifestations and emanations. Succinctly, agencies will provide nourishment to all the energies of the Brand. Yes, it will still be about communication flow, but it’s really going to be about tapping into the Brand ‘chakras’.
Once upon a time agencies could push a brand message out and inform consumers “what’s in it for them”, but more and more, consumers will expect to be part of the conversation, to exercise influence and demand respect of their views and opinions. The Brand will need to be a personality; building relationships, engaging and offering information, giving with no expectation of immediate returns. Agencies that acknowledge this new energy will integrate it to enrich the process of branding. This isn’t altruism, the Brand’s message still continues to be “all about me” for sure… but the approach, style and mix of communication channels will reflect the changing media and technology environment. We need remain open, move with the times, bend and balance.
Today’s, and most definitely tomorrow’s, successful branding initiatives will be based on the understanding that nothing exists alone – everything is inter-dependent. Sounds very yoga-ish, doesn’t it? The Agency will recognize the values and distinctiveness of communities and understand subtle differences in personas for Brands to flourish. The Agency that identifies and acknowledges the core energies and relationships of a brand will enable that brand to speak authentically. By applying vision, discipline, reflection and focus the Brand will be rewarded with influence and awareness.
Agencies will still need to be very connected to the Brand to be responsive… to develop and maintain Brand personality, with fluidity and spontaneity.
With the emergence of new channels such as social media, mobile apps and immersive marketing, Agencies will grow, progress and embrace the new without forgetting the old. Time for awakening the senses! We must lead our Brand Client to meet the challenge with thoughtfulness and clear understanding. Classic media channels will need and should remain as part of the communications mix in order to maintain balance and build strength.
The path to brand enlightenment can be a smooth one, here’s our asana for success…
Holding the correct posture is as important in branding as it is in yoga. In Branding it’s called positioning. It’s about establishing a recognizable image and voice in the appropriate markets, creating a Brand that serves its communities’ purposes gracefully and well. The correct posture and clear thinking go hand in hand in creating a successful Brand.
Develop the Brand mantra (USP).The mantra propels Brand’s equity, assesses the current Brand relevance and projects future needs. Brand intention requires focus on the strategic direction and remaining mindful and aligned to it at all times in order to build a genuine Brand philosophy.
Set an intention (objective). As in Yoga, progressing towards change is only achieved with a deeper understanding and maturity. Know your process and communicate it to the Brand Client so that all involved take part in achieving the intention.
Once an intention is set, it generates its own life force. It becomes the vital energy (strategic plan) of the Brand identity and it must be nourished and enhanced. The energy is all about creating momentum, buzz and awareness. The way in which Brand approaches this life force in the 21st has evolved to give back, to inform, to sustain, and to be mindful.
Every Brand has karma (results). The Brand mantra must own whatever image or philosophy it projects out onto the universe, as this will ultimately remain attached to it. Missteps come back to haunt the future.
The Brand persona must be authentic, truthful, and appropriate to its intention and market community. Communities, friends, fans… and yes, ultimately consumers, immediately pick up on anything that seems insincere Truth leads to connection and that leads to success. In short, a Brand philosophy that is balanced and dedicated is set to achieve perfect alignment.
Honouring the tradition, remaining open to the present and embracing the possibilities are basic to the practice of marketing. Respecting the traditional skills of our profession and calling on them where appropriate just makes sense. Being completely au fait with social network and digital tools of all kinds is essential, as is being mindful that not all that is new or trendy is worthy of our investment. Offering the best possible solutions while embracing innovative thinking will continue to clear the path for Brand relevance for years to come.
Branding successfully is a journey that will not only provide greater understanding and awareness of Brand, it will also foster a deeper understanding of the communities in which it speaks to. Our intentions should be realistic and useful without eliminating the potential for the remarkable. Ultimately, it will not be about winning awards, it will be about successful Branding. That’s not a limitation, that’s not unforeseen – that’s clarity.
How do you feel about this approach to branding? We’d love to hear your thoughts on this, so join the conversation!
This post was co-authored by Heather Moore.
Heather is the art director at 3H Communications Inc. with over 30 years of experience in Canada and overseas. Heather has a refined visual sense, an eye for detail and a way with words. With a wealth of experience as a packaging designer, Heather has a reverent respect for brand. She is dedicated to team-work, focused on crafting the perfect concept and meeting client requirements and a proponent of our own exacting standards.
The internet and social media have created a venue for open marketing. It’s called the Blog. No longer are “readers” designated to print alone. Reading is now accessible to anyone that has connection to the web. Social Media has enabled more people to read up on their points of interests. People are turning to the views of bloggers for information on a specific topic and because they are seen as a trusted source. Added to that, bloggers are perceived as everyday people – one of “us” – and essentially they are. Bloggers tend to be very upfront about the experience they have with various products, stating whether or not they were paid or if they are acting as a brand ambassador. Transparency is what makes them trustworthy. Knowing that that there is no hidden agenda helps bloggers create a very loyal following. The beauty of blogging is that anyone, anywhere can do it; but, it must be done well, especially when we are speaking about brands and brand voice.
So why are blogs worth considering? That’s an easy one… and is part of Marketing 101: Bloggers are another channel through which brands can reach their target markets based on psychographics. That in itself is exciting. Bloggers are a great way to reach a niche target market that may not be accessible with traditional media. There are blogs on everything, from cooking to parenting and even someone chronicling their journey in the Himalayan Mountains. Marketers can make use of bloggers by having them write reviews for products and services, promote contests and events, or even establish the forum themselves and engage with their audience one on one.
So why aren’t bloggers included in more marketing campaigns? Much like traditional PR, there is no guarantee that a blogger will be interested in your product or service and if they do agree to a review, you can’t control what they’ll say. However, there is a way to overcome this obstacle. You can buy advertising space on blogs that garner attention from your target audience. Although, the most effective outreach happens when bloggers write review posts of their own accord. You have to EARN that review by convincing the blogger that your product or service is worth writing about.
How to identify appropriate bloggers? Social Media isn’t easy and it isn’t inexpensive, there is a significant amount of time and energy involved when doing research. The first step is to identify influential bloggers. This can prove to be difficult depending on how specific your target audience is. There are a few different methods a brand can take when trying to locate bloggers:
Look within: Brands may already be connected to bloggers and not even know it. Checking Twitter and Facebook followers and looking through website comment sections is one way brands can find bloggers that may already be tuned in to them. If a blogger has already engaged with a brand, they are more likely to get on board.
Simply search: Running a search of brand keywords and images can be a good way for brands to identify bloggers. If a brand has been mentioned on top influencing blogs chances are it will come up in a search. Searching competitors is also a good idea. If the competition has been mentioned on any blogs, it may be a good idea to approach those blogs.
Turn to tools: Online tools that rank and organize websites and blogs are everywhere. Turning to sites such as Bloglovin, Technorati, BlogCatalog and Alexa can prove helpful in finding influential bloggers. Tools that specialize in blogger outreach are also great to take advantage of. There are a number of tools out there such as BlogDash and GoupHigh that help brands find, research, and track blogger outreach efforts.
5 things you should know to help you fine tune and optimize your results on your blog:
Where is the blog located?This one can be tricky, most bloggers don’t include a physical address in their profile description. But it is worth knowing, if you are trying to get a product promoted that is only available in certain locations, you want to avoid blogs that are outside those area. For example if a product is only available in Canada, you don’t want to reach out to bloggers from the States. If it isn’t mentioned on the site, email and ask.
What topics do they cover? Make sure that the topics featured within the blog are relevant to your brand or its target audience.
Are they PR/marketing friendly? Not all blogs accept product from PR or marketing firms. Look at some of their previous posts and see if any reviews or promotions have been included, if not, reaching out to them may be a waste of time.
Is your product or service a good “fit”? Blogs can fall into a general category, but take a specific stance. For example, there are a lot of food blogs, but some cater to a vegan-organic-gluten free audience. Be sure to determine the bloggers point-of-view and make sure your brand falls within it.
What is their audience reach? If a blog is PR/marketing friendly or accepts advertising, they usually have a media kit with site stats such as audience reach, demographics etc. This is important to know, because you want to create as much awareness as possible. Try targeting those with a high number of unique visitors per month. If there isn’t a media kit available to download, just ask.
Once you have all the required information, put it to use and tailor your pitchto the individual blog: mention past posts, say why you think your product is a good fit for their blog and why their readers need to know about it. Also be sure to mention what’s in it for them, whether it be free product (because who doesn’t love free stuff!) or some sort of kick back.
Blogger outreach doesn’t have to be difficult, you just need to pay attention to the details and put yourself out there. How do you successfully integrate blogs into your marketing campaign? We’d like to hear about it here!
Even if you have no interest in sport, there is something about the Olympics that makes even the most athletically apathetic tune in and take notice. That something is the drive, determination and dedication of the Olympic athletes. These individuals train tirelessly for the opportunity to prove themselves at their most prodigious competition. As spectators, we get to know them, their stories and for a couple of weeks watch how their life’s goal plays out for the world to see.
What’s more, we witness the raw emotion seen only when the human condition is pushed to its limit. For some, hopes and dreams will be realized, while others will be crushed. There are no second chances; although, sometimes the difference between winning or losing simply comes down to chance.
Emotive advertising
What is not left to chance are the messages of the Olympic sponsors. The advertising these sponsors employ bank on the human element to pull on the heart strings of their consumers in the hopes of propelling their brands forward. And with good reason – emotive advertising has proven its impact on the mind of the consumer.
Emotion within advertising, is not unlike the emotion felt during the Olympic games. It goes beyond borders. Ultimately, no matter who we are or where we call home, we understand and truly relate to one another on a primitive, human level.
It’s been done before
Appealing to human emotion in advertising is nothing new. Some of the strongest brands in the world have successfully leveraged emotion in their campaigns. Let’s look at a few:
How does it work?
Although it isn’t new, emotive advertising has always required an authentic approach to be successful. The emotion behind the message must align directly with the brand. And, the audience must be able to effortlessly make that connection in order to trust the brand message. Basically, you can’t just insert your logo at the end of a heart felt ad, having no relation to your brand, and expect it will resonate with your market. As we all know, the implications of poor brand alignment within advertising messaging, emotional or otherwise, can be catastrophic.
Social implications
It is no secret that a misstep in brand advertising will cause your market to turn on you, and their good opinion once lost, takes a lot to gain back. What was once the brand influencing the market, is now the market influencing the brand. Persuasion has taken a back seat to public preference. Brands have their hands tied, so to speak, and are simply trying to keep hold of their reputations within the social realm.
Emotionally attached
The more technologically connected consumers become, the less emotionally attached (or loyal) they can feel. It has been said that as consumers, we make decisions emotionally and then justify them rationally. No consumer goes to the effort of typing something online without the hopes of being commented on, liked, shared or retweeted. Now more than ever, emotive advertising could be the key to bringing the consumer and brand back together. Social media has provided an outlet for consumers to be heard, and if brands don’t take action, they will be left behind. After all, if brand is a living entity, it only makes sense that it would appeal to its market’s wants and needs in an emotional context.
You don’t have to be an Olympic sponsor to realize the benefit of emotive advertising. And, it doesn’t matter if your brand is a soft drink, telephone, car or beauty product. In an effort to better understand consumers, let’s not just speak to ourselves, lets speak to each other. It could be just the thing our brands need.
The 2012 Olympics have officially started, but for months we have seen advertisements from Olympic sponsors. The most coveted position for an Olympic sponsor is to be part of The Olympic Partner programme (TOP). Being part of the TOP programme gives sponsors exclusive worldwide marketing rights. This year’s sponsors in the TOP programme are: Coca-Cola, Acer, Atos, The Dow Chemical Company, GE, McDonald’s, Omega, Panasonic, Procter and Gamble, Samsung and Visa. Participating in the TOP programme is an amazing opportunity for sponsors. They are able to associate themselves with one of the most recognizable symbols in the world and launch innovative campaigns on a global platform for a potentially unlimited reach. We believe that a great Olympic ad should align the values of the brand with the values of the Olympics, use the Olympics as a vehicle for their product and service and, of course, make a lasting impression on target market.
With so much at stake, we want to know, who do you think deserves to take home a gold, silver or bronze medal for their Olympic ad?
Ads from TOP programme sponsors in the running for medals are: Procter and GambleAd: “The Best Job” Creative Premise: P&G is using its voice at the Olympic Games to say “Thank You Mum” not just to mothers of Olympians, but to all mothers for everything they do to help their children meet their dreams. P&G is playing on the idea of family legacy. They were there along side mothers to help Olympians before they were Olympians. Children achieve their dreams with the help of their moms, and P&G. This is really a heart-tugger! Coca-colaAd: “Move to the Beat of London” Creative Premise: To bring teens closer to the Olympics and sports through music. This ad demonstrates their mission to refresh the world, to inspire moments of optimism and happiness and to create value and make a difference. The beat was created by recording the sounds made by athletes. The producer seen “conducting” the athletes is Mark Ronson, who is known for launching the career of Amy Winehouse. The ad inspires happiness as everyone is having a good time cheering for the Olympic athletes. It fits in well with the Olympics as they are not just a competition, but also a celebration of the best athletic talent in the world. VisaAd: “Go World” Creative Premise: Celebrate athleticism and human triumph through unique athlete stories. Visa takes a simple approach in their ad. The visuals are straightforward, athletes performing. What resonates with the audience is Morgan Freeman narrating. “When you cheer…” gives the audience a certain amount of power, they make the athletes perform just a little bit better. When you cheer and use Visa, well you help your team win. By using Visa you can go anywhere and make anything happen. Tell us who you think should receive the gold, silver and bronze medal! During this year’s Olympics we’ll be doing a series of blogs that speak to the event, brands and sports. Stay tuned and join the conversation!
Web Design isn’t about the layout, the colour, the look or the impact of a site. In fact, behind every great website is a great web design usability interface. Success or failure of your website depends on user the web design usability interface. A website is your first impression out there in the real world… so it’s important that the user interface provides everything that the end user is looking for , easily, while on your website. Success or failure of your website depends on user the interface. Viewers, surfers, user… a call them what you will, cannot find what they seek if the interface is poor.
Jakob Nielsen, a Denmark web usability consultant, suggested the following heuristics (must haves!) for user interface design:
Visibility of system status A website should always keep users informed about what the site is about, what page they’re currently looking at and where to click. It is recommended to have your site’s title and page name visible on every page so that users know their whereabouts.
Match between system and the real world Websites should speak the target audiences’ language, with words, phrases and concepts familiar to them, rather than using technical terms. The copy should be relevant, engaging and provide learning. It should also be streamlined and efficient.
User control and freedom Viewers often click for the stake of well, clicking and find themselves on a page that they don’t want to be on. Make sure your website has clearly marked “exit” to leave any unwanted pages… and back to the pages they want to be on. Similarly, users sometimes will click on links that takes them to another page while leaving the page they are visiting. To remedy this problem, websites should support undo and redo. For example, having links opened in a new tab or new page instead of having users leave the page.
Consistency and standards The intended audience should not have to wonder whether different words, actions or layout mean the same thing. Websites should follow conventions (e.g. font color and size consistency, same header and footer height across pages, image size and etc). Make sure all pages on your website have the same look and feel. If not, users will think they’re on another website.
Error prevention: Recognize, diagnose, and recover from errors A good design should prevent problems from occurring in the first place. For example, when designing a contact us form for your website, you should clearly mark the required fields. Somewhere on your contact form, you should include *(denotes required field). If an error still occurs, be sure to send the users a clear error message. The message should be worded in plain language (no codes), indicate where were the errors and suggest a solution on how to fix the errors.
Recognition rather than recall Minimize the user’s memory load by making objects, actions, and options visible. Instructions for use of the website, such as sitemap should be visible whenever appropriate.
Example: In interface speak, website links have 4 states. Make use of these to ensure that users know where to click, where they’ve visited and what page they’re on at all times. Here are the 4 states.
a:link {color:#000000;} /* unvisited link */
a:visited {color:#666666;} /* visited link */
a:hover {color:#CCCCCC;} /* mouse over link */
a:active {color:#FFFFFF;} /* selected link */
Help and documentation Even though it is better if the website can be used without instruction, it may be necessary to provide help and documentation, such as a FAQ page that contains information related to what the user is trying to find. Have a “contact us” link visible on every page, so they can email you with any issues, questions or concerns.
Why is this important? Consider this: You may have the greatest SEO campaign or Google Ad Word Campaign, but if it leads your intended audience to a site that isn’t providing them with the expected web experience, you’ve just lost them.
Is your website design usability optimized for user interface?
