Social Media is a wonderful thing… or it can be! It allows for a brand to engage directly with their customers, one on one… in real-time. It has an incredible and indefinable reach potential. With so much going for it, why is it so hard for Corporations to jump on board? Despite all its accolades, measuring the success of social media remains problematic. Determining ROI is difficult to assess simply because the cost of social media is difficult to assess.
The Creative Group recently did a survey, interviewing more than 250 marketing and advertising executives, and determined that 27% of them found measuring results the biggest road block with social media.
There are multiple factors that contribute to the problem:
Results aren’t always instantaneous. Social media is used to raise brand awareness and develop customer relationship over long periods of time.
The value of a “Like” on Facebook can mean different things depending whether or not the customer continues to be engaged after liking a product or page.
Engagement can be positive or negative.
There are ways, however, to determine the success of your social media campaign based on your goals:
Awareness: if you want to measure your brands awareness reach and virality are indicators you want to look for. How many people have seen it and how many have shared it?
Establishing a relationship with customers: if a relationship with customers is your goal you need look at engagement. How many likes and followers do you have? How many people comment and share? Is the discussion positive? Are people retweeting?
Traffic: Are you trying to drive traffic to a website that sells goods through Facebook? If so, you need to look at actions, number of clicks, cost per clicks and link sharing.
Determining your vision of success enables you to know what to look for once you have the data… then you need to turn all that data into information.
Many social networks provide their on analytic services, for example Facebook insights. Facebook insights allows for a brand to track growth in terms of likes, reach and who is talking about the brand. It provides metrics to let you know where each like came from, to allowing you to evaluate media channels and their success. It provides all kinds of different demographic and geographic profiles… which status posts did well, which didn’t. This allows you to assess the type of future posts to add.
If you looking for the success of a social media campaign outside of the platform used, Google Analytics offers conversion services that helps determine the monetary value gained due to visits directed from social media sites. There are also some very comprehensive dashboard platforms that enables for social media integration.
When determining a brand impression, Sysomos has a service that monitors social media conversation and determines how much of it is positive, negative or neutral.
Knowing how to create and define a successful social media campaign can go a long way in building a brand and achieving a high return on investment. To learn more about ROI, read out blog “Brand Building: How to maximize ROI”
These are just a few of the options available to help make sense of social media. How do you measure your social media campaigns?
Web 2.0 takes the concept of Web one step further and makes the platform a network. Instead of just passively absorbing information, users actively create the information and engage with one another. Chances are you are already into Web 2.0…but just don’t know it. Sites such as Facebook, Twitter, Youtube and personal blogs are all examples of Web 2.0.
When using Web 2.0 on Facebook, Twitter or any other social engagement platform there is one golden rule everyone should abide by: Think Before You Tweet(or post). Just because you can say something doesn’t mean you should. Remember, once you put something out on web 2.0, it’s there forever for anyone to see.
When used incorrectly there could be some very negative consequences to Web 2.0 so be careful. The best way to protect yourself is to think before you Tweet (or post) and consider the following before making anything live:
1) does my message have a purpose
2) is this something I would want to read
3) is my statement accurate
4) will this come back to haunt me
Once you know how to avoid the pitfalls of Web 2.0 you can start enjoying its benefits. Here are just a few from a branding perspective:
1. Audience reach: Web 2.0 doesn’t discriminate and anyone, anywhere, with an Internet connection can become engaged with a brand. Terms such a “viral video” or “trending” are often used to signal high engagement. There is unlimited potential when it comes to reach. When a brand tweets, posts or blogs something that resonates with the audience, people will want to share it.
2. Personalized communication: through Web 2.0, brands develop a voice and a personality that speaks with consumers, not just to them. Brands and customers can have an ongoing dialogue that allows for praises, concerns and questions to be addressed directly and instantaneously. Responding to comments directly can establish a positive relationship and a positive relationship can then translate into brand loyalty.
A great example of Web 2.0 would be “The Man Your Man Could Smell Like” campaign Old Spice did in 2010. It was a Youtube campaign that lasted three days and became the quickest growing online campaign in history. After just 24 hours there were 6.7 million views on Youtube and grew to 23 million views after 36 hours. [1] That kind of reach and growth wouldn’t have been possible if the campaign started with traditional television commercials. Once the video was posted, Old Spice went one step further to engage with their consumers by posting 187 video responses featuring the star of their campaign.[2]
Now that you know how to use Web 2.0 and have seen what it can do for a brand, how do you plan on integrating it into your next campaign?
In clear terms, it defines your company’s direction… and actually acts as a compass through growth opportunities and changing market conditions. It is the critical platform for all communications. Without direction or focus, the brand goes…. absolutely everywhere… and not in a good way!
It seems very easy to create… A few words that speak volumes. How difficult can it be? More to the matter, how significant is a positioning statement? Positioning Statements, or in the case of Consumer Packaged Brands, slogans, have been at the heart of advertising sell copy since the inception of mass selling.
It is an important component of your marketing initiative… if not the most important. Positioning is not just a fluffy marketing word… it defines and identifies your Brand/Business. A brand positioning statement eloquently states your brand’s “stake in the sand”. Moreover, it expresses “This is who I am, this is what I do, this is what and how I deliver”. In basic marketing practice, the easiest way to describe a positioning statement is that it announces to the world what makes your brand stand out above the rest and how you do that in a very succinct message.
Keep your brand/business on track with a powerful positioning statement. So how do you go about developing one?
A good marketing exercise to do prior to attempting to create your own positioning statement is to look at the brands that have successful taglines and try to identify the key messages that the tagline promotes. Ask yourself if the statement is relevant to what the brand promises, or the product delivers….or if it speaks to the service the business provides. View the positioning statement in rewind. You’ll find that the good positioning statements easily reflect the market, the target and the benefit of each brand or business. Here are some to get you started: McCain “It’s all good TM”campaign, “i’m lovin’ it”, an international branding campaign by McDonald’s Corporation (they incorporated it with their logo), and Scotiabank “You’re richer than you think”.
In this new world of do-it-yourself marketing and branding, many start-up companies go at developing a brand positioning statement on their own. Often those positioning statements end up being descriptors of the brand. Like the warning copy on an Evil Knievel daredevil act, I urge you not try this at home… and alone!
Here are the must haves of a positioning statement, in no particular order:
1) The Promise: Must state what we offer.
2) The Benefit: Must clearly identify what’s in it for them.
3) Personality: Must reflect the culture and brand voice.
4) Originality/Uniqueness: Must be a thing of beauty and joy.
5) Simplicity: Must be so succinct as to inspire a “wow”.
6) Longevity…. it must be there for the long haul.
What better way to demonstrate the importance of clearly stating the benefit simply within a positioning statement than with the Muppets! Watch this video clip from the Muppets Take Manhattan movie, for Ocean Breeze Soap. The message is bang on!
Once you achieve the Positioning Statement…. you must, and this is so very important: Use it consistently and frequently on all communication pieces. On business cards, web sites, apps, trade booths, ppt presentations, print ads, radio ads, digital ads, TV ads, leave behinds, etc, etc, etc.
This positioning statement will drive your message home to consumers, just like a GPS and will definitely build the foundation for brand recognition. Check out our ebook “Branding Understood” to get your gears turning!
Does your positioning statement have what it takes to direct your brand’s destiny?
Brand, like fine wine, is described as having character, essence, personality or persona. Well there’s a new adjective in Marketing Vocabulary in terms of describing a Brand. It’s called Brand Voice. With the explosion of Social Media, Engagement Brand not only has to have a “personality” it must also have a Voice. In the frenzy of not being left out and joining the social conversation, many Brands have quite literally “jumped” in the social arena. So is any voice better than no voice at all?
Marketers Beware! Pioneering the great frontier of social media does not mean leaving brand principles behind. Au contraire… Brand Voice does not negate Brand Position (PDF). No not at all. Brand Position: what sets Brand apart from the myriad of all the other “me toos” out there, has never been more important and more relevant in establishing Brand Voice and setting course to top of mind awareness and market consideration.
There are true and tried methods in establishing Brand Voice, regardless of its “newness”. Make sure that before you embark on this exciting social media journey, you’re equipped to handle the good, the bad and the phenomenal!
Here’s a quick checklist in achieving that.
1) Your Brand’s Position: Yes, it’s a motherhood statement, however, nothing replaces a solid positioning, even on Facebook or Twitter. Regardless of the ever-changing communications dynamic, suffice to say, without a clear positioning, there is little point in proceeding to obtain a brand voice.
2) Single Focused Mindedness: Let’s not be all things to all people. Have a clear understanding of the Brand’s Position; Brand’s Vision and Brand Culture is key in maintaining a voice that speaks in the same way, all the time. No matter if you tweet 5 times a day, write status reports, guest blog or engage in discussions, what you say needs to be different and the same.
3) Determine your Objectives and Strategy:Really, what Marketing initiative can be called marketing without them? A Brand needs to have a Social Media Strategy. Before you start, define what is your vision of success? Who do you want to have follow you? How are you going to achieve that? What are the timeline measurement points?
4) Guidelines for Speaking to Your Target… consistently:Marketers have always been clear in evaluating Character and Style against print ads, TV or Radio ads and their packaging. Social Engagement and Brand Voice are no different. The need for a consistent voice with a consistent approach style and message is key. And lets not forget Tone. It’s important to set the tone for all Brand communications. Like everything else that makes a good Brand into a great Brand… Consistency is King.
5) Establish an Editorial Calendar: Brand Voice is about engagement and even entertainment. It’s much more complex in doing so than a 30 second commercial. Brand now has to make friends and have people follow. It has to resonate with its core following and contribute to the conversation with meaningful content. It must allow for a loss of control in order to gain it. It’s a dynamic approach to Brand Marketing. It is fantastic, exhilarating and the best thing for brand since broadcast ads hit the airway. Brand who dialogue with their followers (no, not customers) are in a place where they can play the role of influencing behaviour like never before. Brands need to understand how to engage without selling. It has to deliver in less than 150 characters its positioning, its reason and its promise.
6) Be Authentic: Deliver on Brand Promise. Deliver on Brand Character. Deliver on Brand Experience. Listen and respond. Speak and engage. Needless to say a Brand that is not authentic has really no hope in achieving excellence in any Marketing channel. Brand must always deliver.
Brand Voice is an increasingly important element of the total Brand Experience. As such, the Social Media channel has taken its rightful place along side print, broadcast and digital media in the strategy to market Brand holistically, effectively… and successfully. How vocal is your brand?
Creativity is not a gift possessed by few. I can just hear the combined outcry from all CPs (Creative Professionals)! According to Jonah Lehrer, in his book “How Creativity Works“, creativity is a thought process that we all can learn. I tend to agree with Lehrer . I have seen this in action where a “non-creative” professional has stated something within a brainstorming session that has inspired a great idea. In the pursuit of the next great idea, innovation or concept, “creative” individuals gather around to catch that ever elusive WOW moment.
Our 3H brainstorming sessions are relaxed and informal, usually accompanied by popcorn (cause who doesn’t like popcorn?), a big (HUGE) notebook, a black Sharpie pen, armed with briefs, background information, research, market trends, etc… Just when you think that’s it, there’s more controversy from Lehrer’s book… and let me say this from the get go… I don’t necessarily agree with. Lehrer is of the belief that group brainstorming sessions don’t work. Group brainstorming sessionshave worked for us.
However, some say group brainstorming sessions don’t work because we cannot demand creativity, that ideas usually come more freely when we are doing things like brushing our teeth or driving to work. As in most group dynamics, those with the biggest egos get heard, leaving the rest quiet, forgetting their idea while they wait for their turn to speak, or worse, neither able nor motivated to contribute to the conversation. In a large group, it is often easy for one to ride the coattails of the more vocal in the group, focusing on other people’s ideas, consequently not generating their own original thoughts.
In our agency, we brainstorm to find solutions to solve a problem, remove an obstacle or rise up to a challenge. Our group is not small nor big… and we often build on each others ideas, successfully! In our group we all think differently. Our different backgrounds and experiences have provided us with a unique dynamic in achieving creative results. Everyone acknowledges that individually we have something valuable to offer. When you work as a team like this, everyone can take ownership for the resulting solution, and feel passion and enthusiasm for the end result. In a group dynamic, it is important that everyone is encouraged to participate, to allow the freedom to speak out loud… there are no bad ideas, thoughts or words: each suggestion or idea builds on the next. We follow our Brand Kinetix process. In broad strokes, here is how we work it:
In a comfortable, relaxed environment, we discuss and agree on the objective, based on a client brief.
We eat popcorn. This is essential for our brainstorming sessions to achieve success.
We share ideas and suggestions, having agreed on a time limit, knowing that this may be the first in a series of brainstorming sessions.
One person manages ideas in whatever way works best for your group: sticky notes, big piece of paper, a bulletin board, etc.
Come up with a handful of good ideas, refine them, and then regroup to see if it stands the test of “the day after, the afternoon before”.
There are many other “organized” approaches towards brainstorming to keep things fresh and stimulating. Here are a few:
6-3-5 Brainwriting – according to Wikipedia:The technique involves 6 participants who sit in a group and are supervised by a moderator. Each participant thinks up 3 ideas every 5 minutes. Participants are encouraged to draw on others’ ideas for inspiration, thus stimulating the creative process. After 6 rounds in 30 minutes the group has thought up a total of 108 ideas.
The Stepladder Technique:This is a decision-making approach involving the creation of a two-person subgroup (the core) that begins initial discussion of the group task. After a predetermined time interval, another group member joins the core group and presents his or her ideas. The three-person group then discusses the task, and the process continues in steps until all members have systematically joined the core group. When this occurs, the group arrives at a final solution.
Round-Robin Brainstorming works like this: 1. Sit your group or team at a table. Each person gets a stack of index cards. 2. One person communicates the brief to the group. No one else speaks yet. 3. Each person quietly takes a card and writes down one idea. They then pass the card to the person on the right. 4. That person reads the card and uses it to generate a new idea. He or she then turns the first card upside down in a stack, and passes the new card to the right.
5. The process of writing new ideas and passing to the person on the right continues for a set amount of time, perhaps ten minutes. 6. At the end, the facilitator gathers the cards and reads each idea aloud. The cards are then arranged and grouped on a whiteboard or wall, with duplicates discarded. This is used to stimulate discussion or more ideas.
How do you feel about brainstorming as a group? Are you in agreement that “a-ha” creativity can’t be achieved in this context? Are there other approaches that you’ve utilized? I invite you to share them here.
Watch any big name music video today and it’s pretty much a guarantee that you’ll see a few product shots incorporated into the storyline and with good reason. Now more than ever brands are becoming more and more integrated in the entertainment industry with the emerging brand product placement industry. Nowhere is this relationship more prevalent than in music videos. For the artist, a brand product placement can help add to the budget of their music video and for the viewer. A brand product placement can influence a purchase, which in turn is a benefit for the brand.
The Benefits of Brand Product Placement
If the strategy meets the objective, brand and product placement in music videos can be a very effective way to reach a specific demographic and a target market between 18-35, or even younger.
If it’s well done, a music video successfully incorporates a brand into the plot of the video, adding to the scene and the overall image and lifestyle portrayed. This creates a seamless relationship between the brand and artist who often embodies a certain persona that their fans aspire and look up to. It’s about the psychographics. Therefore, there’s no question that music videos can be influential, and the availability of advertising space in them can be a good opportunity for brands, and here’s why:
Consumer influence
Brand exposure
Celebrity endorsement
Brand awareness
Increased sales (celebrity influence=$)
Consumer identification
Brand championship
Blurring The Lines Some music videos seem to be commercials, and vice versa, blurring the lines between the two worlds. Although not new, the following two videos are great examples of the merging of both worlds:
Jennifer Lopez’s “Papi” video seems like a 5 minute Fiat commercial and was actually even edited down to a 30 second commercial spot. Lady Gaga’s “Telephone” video features a plethora of brands and at certain times, the scenes and shots seem to revolve around the incorporation of the brand. The blurring of the lines leads us to one question: what came first, the concept or the brand placement? Jennifer Lopez’s video seems to be a part of a brand/celebrity relationship, but the product is a part of the concept of the video or rather the concept seems to have been created around the brand. Well integrated, albeit blatant. Lady Gaga’s video concept seems to be apart from the product placement – the products do little to add to the story, placed in for obvious promotional purposes. Which approach do you think is more effective in terms of a brand ROI?
* screen shot from Lady Gaga’s “Telephone” video
The Debate As effective as music video brand placement can be, the concept is always at the center of some sort of debate. Some feel that the music video is an art form and should be free of corporate presence. Others see it as not adding anything valuable to the video’s plotline. Some are indifferent and some are all for it. I feel that as long as it’s done well, and the brands are well integrated into the plot of the video, adding value to the story, it can lead to a better return for the brand. Strict product shots that are there just to be there and do little for the video’s plot can irritate a viewer, leading to a lower ROI although it may not take away from brand awareness…
Then there is the emergence of social media that has changed the way consumers think. They demand authenticity and abhor being sold to.
I want to know your thoughts: what do you think about product placement in music videos? Are videos crossing the line into commercial advertising and does this or will this backfire or help the brand…the celebrity or both?
P.S. We want your opinions so feel free to join the conversation on this and other marketing, branding and design topics… you can subscribe to 3H hoopla! here.
