by Miriam Hara | Mar 17, 2014 | Branding, Latest
The year is 2014 and the way brand character is now defined is quite different from 5 years ago. Brand value on an emotive and creative level has always been about brand character, or as some often call it, brand persona.
In days gone by, the shaping of brand character was hugely dependent on many one way conversations. The visibility of a brand’s logo, its design, its choice of colour and the font usage was as visual as the “brand” got. Needless to say, today it’s just not the case. That’s right, gone are the good old days of building brand character. Some may look at these good old days as simple, even juvenile. With YouTube, Pinterest and Instagram, the number of visual channels has exploded.
[dt_sc_pullquote type=”pullquote3″ icon=”yes” align=”center”]The building blocks of creating a solid brand character today have significantly changed over the last few years.[/dt_sc_pullquote]
Increasingly the tone and voice are as important if not more important than the one way conversations that we often found brands in. We can all say goodbye to believing that single or traditional channels can be responsible in building a brand character.
Be careful, I am not saying that building brand awareness and launching a brand persona with the use of TV, radio or print is bad, but to only do this, would be a waste of effort and lack of efficiency. Social Media integration provides a 3D approach to brand character. This multi-channel approach is necessary to create awareness, buzz, style and therefore, brand character. But Social media isn’t the only integration that is required for a brand to reach its full potential of its persona. The development of a brand character involves a holistic approach, where external branding and internal branding meet and co-existent happily. That’s from customer service answering the phone to the handling of complaints.
The various social media channels(mentioned previously) and internal branding initiatives provide the forums for brands to articulate their true voice and tone. If a brand is portrayed as approachable and fun-loving in the a “one way” conversation, say on TV campaign or radio, then that brand needs to demonstrate it in terms of its overall strategy – in the brand tone, brand creative and brand voice.
by Kristina Parker | Feb 27, 2014 | E-Commerce, Latest
Anyone who builds an e-commerce store can’t expect to make money without a good fight. I’ve shown them some website design tips they should implement if they want to increase their chances of making a lot of sales.
Anyone can build an e-commerce store because there are so many templates available these days. It’s a lot harder when you want people to hand over their hard-earned money because they won’t do it. The design of your website could make all the difference and we’re going to look at a few things you should include. By implementing these great tips you won’t definitely become rich, but you will stand a better chance of making money from your site.
Professional looking photos
Nobody is going to buy something if your photos don’t look professional because of two obvious reasons. The first reason is that you won’t look trustworthy, which I know isn’t going to come as much of a shock to you. The second reason is that people want to see exactly what they’re buying and a quality photo lets them look at the product in more detail. They also need to be large enough for people to see them, and hopefully you have more than one for each product.
A quality logo
You don’t need to spend hundreds of dollars on a logo. You don’t even need to spend anything on a logo if you can design one yourself, but whatever you do it must look good. If you don’t have a quality logo it’s going to be hard for people to take you seriously. Would you take yourself seriously if your logo looked like it was designed by a child? Don’t think it needs to look fancy because it doesn’t. You just need to make sure it doesn’t look unprofessional.
A visible shopping cart
Anyone who is going to buy something from the store will add a product to their shopping cart. You don’t want them to have to go looking for it when they want to proceed to the checkout. It should be in a prominent place above the fold and it should be large enough to stand out. Hopefully it also looks good because this is the part where people do actually need to type in their bank details. You don’t want them to get scared because your shopping cart looks too amateur.
Add social media buttons
A lot of purchases come from people reaching your site through social media channels, so it’s obvious you should have some buttons in your site that people can click on. It doesn’t cost you any money to have them there, but they will bring you in a few sales somewhere down the line. If you don’t want to have too many extra things on your site you might just want to stick to the popular ones like Facebook and Twitter.
Include a phone number
People actually notice a big increase in their conversion rate when they include a phone number. This means you will need a help-desk unless you want to do everything yourself, but most people won’t call the number anyway. They just want to see it there because it will feel like the website is a real business and not something a scammer stuck on the internet when they were bored one day. It also needs to be somewhere people can see it straight away.
Tell them about your USP
If you have a unique selling proposition you want to tell them on the homepage where they will see it easily because it could sway their buying decision. If someone offered free shipping wouldn’t you like to know before you tried to buy their product? If a company gives some of their proceeds to charity it’s also something you would like to know. Work out your USP and incorporate it into the design because you will see much better results.
by Felicitas Ritter | Feb 26, 2014 | Agency, Latest
Are you a believer in the necessity of a true blue in-house corporate marketing team, or do you prefer working with easy-going agency types? How different do you think is the kind of creative developed by the people who sit closest to the source, versus those looking in from the outside? And is there a benefit to collaboration? Having experienced working for both sides, it is my opinion that it is always best to mix things up.
There are definite benefits to having marketing experts on-site: in-depth product knowledge and understanding of corporate brands; access to merchandising teams and approving authority; ability to facilitate quick turnaround… and when you’re really under pressure to meet a deadline, you can just stand behind your writer or designer and direct… but please don’t. No one appreciates that and I promise you, it won’t make the process go any faster!
Corporate marketers from experience and proximity know better what senior management is looking for and what is most likely to be rubber-stamped. And there is no doubt that the trend toward in-house resources is growing, mainly because of the need for cost saving. But there are ways to maintain brand integrity and still get interesting, strategic creative without sacrificing the whole budget. And sometimes it really does take input from key creative people from elsewhere to be able to steer a company in a better direction.
Outside agencies naturally come armed with a broader perspective on current trends
simply from having worked with so many different types of clients, and on a wide variety of projects. They are true innovators because their jobs depend on it. If an ad agency offered their clients the same cookie-cutter ideas they certainly wouldn’t be in business for long.
Ultimately, understanding first what the strengths are of the in-house marketers, and then looking toward an agency to supplement whatever might be lacking, is the best way to utilize resources. For example, if you have a great strategic corporate team, but lack the production capability, than that’s what you need to look for in an agency. Marketing with a mind to bring varied experiences and skill-sets to the party allows for everyone to mix and mingle to collective advantage.
by Hilary Smith | Feb 24, 2014 | Latest, Marketing
What comes to mind when you think of podcasting? Do you imagine a vengeful geek complaining about the newest tech gadget failing to meet his standards? Or is it a comic book nerd narrating his newest fiction novel?
Thanks to the innovative design and distribution of the iPod, what was once reserved for technical individuals with the financial means to hire an expert, podcasting has now moved on to become more mainstream. In fact, it can even play a part in a business’s marketing strategy. Using programs like Audacity and investing in a quality microphone are all you really need. The rest depends on whether you, as a voice of your brand, are able to offer value to the audience.
Image Courtesy of MCPierce.blogspot.com
How can podcasting help grow a business?
It all really comes down to how your can retain the attention of your target audience. In an ideal world, podcasts are able to create brand fanatics. A podcast is a simple way of placing ideas and expertise that will help establish a brand as an authority.The more time you can get your audience to spend with your content, the more authority you’ll have as a content marketer. This is why podcasting is often viewed as a viable content marketing strategy, but that doesn’t necessarily mean that it’s right for every business.
If you build it, they might come…
Unlike most marketing strategies, podcasting isn’t all about acquiring massive amounts of traffic or new clients. With podcasting, you are about providing your target audience with an alternative means of gaining access to your content. After all, not everyone has the time to read a blog or watch YouTube videos. Over time, it’s possible that listeners will become loyal customers. If you’re all about the numbers, then podcasting may not be the best strategy for your business.
Furthermore, offering a podcast involves much more work than simply reading a script. In order for your podcast to gain even the smallest amount of traction, it is crucial that you’re able to translate your enthusiasm and command for your niche through nothing more than a microphone.
What do you hope to get out of podcasting?
As mentioned before, if your primary goal of podcasting is to drive traffic, then this might not be the best solution for you. Instead, a brand will want to utilize podcasting as a VIP offering. Providing your subscribers with a behind-the-scenes-look at your business will do a great deal to help build those relationships you want with your customers.
While there are some who might say that podcasting can benefit every business, it really all depends on whether the format is aligned with your brand’s marketing goals. It’s true that written content will always be the bread-and-butter of a successful content strategy, but if it happens to work for your goals, creating at least occasional podcasts or audiocasts can be a simple way to generate guest content in a quick-turnaround format.
Overall, in addition to serving as great training tools, podcasts also help you reach new audiences. And in the tech-savvy world we live in today, subscribers can easily access them through their mobile device, which is good news if a business is trying to launch a new product. Additionally, depending on what kind of angle they have, podcasts also offer a higher level of customer support and may even reduce the amount of support calls.
by Miriam Hara | Feb 21, 2014 | Latest, Marketing
Canada the good. Canada the polite. Canada the humble. Well, since the last winter Olympics… a subtle change has occurred in the Canadian persona. Since the 2010 Vancouver Winter Olympics, Canada has been evolving its persona…still really nice, but a little more edgy. It took the Vancouver Winter Olympics for the world to stop and take notice that Canada does contribute a lot to the world and not only with its steady supply of Canadian comedians! Dare I call it patriotism… that word that has for many Canadians negative associations?
It wasn’t so long ago Canada was the quiet country, the large gentle giant… ever so apologetic and well… nice.
Somehow, somewhere, it has become cool to be a Canadian. It has to become hip to carry the icon Maple Leaf…so perfect for a brand signature. And it all began with hosting the 2010 Vancouver Olympics. That forum gave Canada an opportunity to present itself authentically. What most didn’t realize was that Canada would take world by surprise… and yes that includes Canadians! The only difference between us Canadians and the rest of the world is that we always knew that we didn’t live in igloos!
Canadians were astonished that we could all feel as one. This “showy” display of solidarity – where did this type of patriotism come from? This visible pride of being Canadian? All of a sudden Canadians along with the rest of the world realized that we actually do have a lot to be proud of and not because of our cool fashionable Olympic outfits.
Many Canadians felt that after the Vancouver Olympics ended, we would once again go back to being, well, quiet… That the feeling of pride and solidarity wouldn’t last. But the Vancouver Olympics was just the beginning. In between 2010 and the 2014 Winter Olympics, Canada has increasingly become a strong visual brand. The Canada brand logo is the iconic Maple Leaf (can you get a more single iconic brand visual?), and has become coveted by all.
In Europe and through Asia, a Maple Leaf on backpacks, luggage tags, hats, t-shirts and pins have for the most part guaranteed a friendly smile, a warm reception. Canada now has admittedly a cool factor – something we even acknowledge amongst ourselves… quite unapologetic, I might add.
Today we watch our Olympic Athletes in Sochi and we have awesome brand awareness (oops… country awareness). Canadians more then ever have become vocal… we have become proud without losing our sense of being Canadian. Case in point, Canadian speed skater Gilmore Junio gave up his Winter Olympic spot to his more experienced teammate Denny Morrison in the men’s 1,000-meter race. This was an act of kindness that ended with Morrison winning a silver medal in the event. Listen to the amazing interviews from all of our Canadian athletes. We are winter. Humble. Grateful. Confident. Authentic. We are Canada. Not a bad brand character for a country, when all is said and done.
by Felicitas Ritter | Feb 19, 2014 | Advertising, Latest
So we put all this effort into creating the most informative and watchable online ads in the market, but is anyone paying attention? According to the Goo Online Advertising Survey conducted in January 2014 the answer is… not really. Unless they are especially entertaining.
The survey focused on 2000 U.S. households of users over 18 years of age. While there was a certain amount of inattention to ads across the board, with an average of 36 percent uninterested in either TV, radio or newspaper commercials, online advertising fared the worst by far, with 82 percent of users ignoring them.
One of the biggest problems with online ads is the sheer volume.
Viewers are so inundated that they feel compelled to just scan quickly past. Gone are the days of novelty and glitzy flash animations, intrusive sounds and pop up online ads that garnered healthy click-through results. Online ads came on the advertising scene as an accountable and measurable media. Now, it has gone the way of selling its channel like all traditional media, speaking to impressions and not real traffic building results.
So what can we do to attract more attention to online ads that would ensure to some degree, the same results as seen in the past? Be more entertaining? Works for all other medias, so why not this digital media that has grown exponentially? Using more interesting graphics to draw viewers in is also a must. Telling a story in short succinct visuals that are quick to load isn’t easy, but it is definitely doable. The research cited showed that 42 percent of respondents suggested that interactive online ads were the most engaging. The reasons provided for this preference was that these online ads didn’t really look like ads, were more interesting, and more high-tech looking.
With all the excitement over the Olympics on now, I couldn’t resist clicking on a few online ads that featured our amazing Canadian athletes. Here are a couple of my favourites:
