by Belinda Lui | Dec 24, 2013 | Latest, Social Media
If you’re a company that’s looking to hire for Social Media Consulting, there’s a lot to consider prior to engaging with a consultant. Understandably, without a clear understanding of how social media exactly works, hiring on outside source may seem daunting. For starters, and to facilitate proliferation, your consultant must learn how your company works… and what is is all about in terms of products, services and brands. More importantly a sound knowledge of company culture, voice and persona is integral in establishing a social media context. Only then, can one create and deliver a social media strategy to spread ‘social’ throughout your organization.
Social Media Consulting should begin with research, followed by a concise strategy, finally resulting in a transparent and easily understandable analytic report.
But in the meantime, here’s what you should be hearing from your consultant:
“What’s your goal?” Some social media gurus think the big prize is community. That’s a fine start, but for a business, it’s also a means to an end–which is whatever your company’s larger goals are, whether they be sales, brand awareness, or traffic. Your social strategy should not end with the creation of an online conversation.
“Here’s the ROI.” Consultants may tell you that social investments can’t be justified in a quantifiable way. Wrong. The data is out there. If they want you to spend $75,000 on a Foursquare badge, they should explain how that investment will help you reach your goals.
“I don’t care about follower counts.” Companies obsess over how many followers they have, and consultants play to that. But Facebook ads and “Like this page” contests often don’t boost consumer engagement. Rather, you should be courting influencers–trusted insiders with engaged followers (such as bloggers, niche celebrities, or active tweeters), who can help spread your message.
“Facebook and Twitter are only a start.” Consultants should know which platforms are best for your businesses. For example, if you are a fashion designer and your consultant isn’t talking about collage platform Polyvore, they’re doing something wrong.
“Let’s look at data.” Your consultant should find smart ways to interpret data that platforms provide, and track down new data sources as well. They should also identify the best social measurement, management, and listening tools for your company’s needs, so you can look up those data yourself after they’re gone.
“Your website should be social.” Don’t just rely on other platforms. Your consultant should optimize your own site for sharing and data collection. To start, connect to Facebook’s Open Graph and measure social activity–including “likes”–within your domain, in addition to measuring that activity within Facebook itself.
(Information from: Fast Company)
What are some of the success/horror stories of when you’ve worked with social media consulting companies?
by Miriam Hara | Dec 23, 2013 | Latest, Social Media
2013 was a big year for anything and everything that was content, social and digital. There was much talk about responsive websites; on how Google changed its algorithms to include phrasing structure; and what I feel is the most important, is how keywords (SEO) have become a topic of marketing discussions.
All this leads me to believe that there will be more integrated social landscapes that encompass content creation, web design, SEO and marketing… all in the hope of “getting found” and the right time and place: getting found on Google searches, getting noticed on networking sites, and accumulating a following through lead generation, e-newsletters, e-zines, subscriptions to blogs or forums.
As we speed towards 2014, businesses should stop and take note of the year that has just passed.
Here are some of the major takeaways that businesses should ponder about in terms of content:
The Blog: To resist is futile.
The blog is now a viable channel… the social media channel is merging with, or has been taken over by content marketing. The blog started out as the writing of random thoughts or musings in the hopes of connecting with like-minded individuals. What was once perceived as a forum of self-expression has now become an important part of business marketing communications and yes, even sales! The blog: it’s out there! Professionals and laymen alike are all talking about it. They are now getting the point: development of content, whether it’s case studies, editorial or news – fresh content is a necessity. Many don’t know how to go about it. And many are fearful. They shouldn’t be.
Communities mean something and have value.
So this isn’t exactly new… and it isn’t only about Facebook. Twitter, Pinterest, and LinkedIn are just a few of the popular ones. For the sake of simplicity, I’ll just address this statement in the context of Facebook. Social Media (Facebook) is now a marketing itemized line in most marketing plans. Should every business have a Facebook Page? Or is it only brands that should invest? Facebook is a mass universe, so it’s most likely that you will find like minded individuals when they are on Facebook…. just like advertising in a print magazine…and reaching your audience while they are in relaxing reading mode. Building communities and constantly engaging them and keeping them engaged are important for brand awareness. There’s always an angle to employ Facebook for your business…suffice it to say, only to educate and to spread the good words of the fresh content your business is creating.
Work your Websites harder.
Out with the old brochure stagnant site, in with the new responsive, engaging site. Get rid of the flash and noise level. Business websites need to involve and embrace social media and content creation. They need to allocate time, effort and “space” towards creating a site that speaks to their brand. This is of paramount importance to increase your business performance on search engines. The website should be SEO primed and it definitely needs to be responsive! It’s about getting found… and about engagement.
So how important is it for businesses to have a content strategy in place? I’d like to hear your thoughts.
by Belinda Lui | Dec 20, 2013 | Communications, Latest
The art of communicating, in my opinion, isn’t given enough weight when discussing business success. Being able to formulate questions that deliver useful answers, is a skill that every professional (and people, in general) should hone to ensure a better chance at success. Good questions can move your business, organization, or career forward. They squeeze incremental value from interactions, the drops of which add up to reservoirs of insight.
The problem is, most of us ask terrible questions. We talk too much and accept bad answers (or worse, no answers). We’re too embarrassed to be direct, or we’re afraid of revealing our ignorance, so we throw softballs, hedge, and miss out on opportunities to grow.
But we don’t have to.
The following advice can help you with communicating, not to mention being a better conversationalist:
Don’t Ask Multiple-Choice Questions
When people are nervous, they tend to ramble, and their questions tend to trail off into a series of possible answers. (“What’s the most effective way to find a good programmer? Is it to search on Monster or to go on LinkedIn or to talk to people you know or … uh… uh… yeah, is it to, um…is there another job site that’s good …?”) You’re the one with the question; why are you doing all the talking? Terminate the sentence at the question mark. It’s OK to be brief.
Don’t Fish
“The really ‘bad’ questions are leading ones–the questions where you’re fishing for a particular answer,” says veteran journalist Clive Thompson. First of all, if you know the answer, why are you asking? If you’re seeking confirmation on something you already suspect, ask objectively, and ask directly. You’ll come off as confident (and less of a chump), and you’ll get more honest answers.
Interject With Questions When Necessary
Stopping a conversation to ask the right questions is far superior to nodding along in ignorance. Notice how great interviewers like Larry King or Jon Stewart maintain control of their conversations; it’s almost always through polite interruptions–not with things they want to say, but with questions that keep the Q&A on course. Mature people will rarely be upset by interruptions that let them continue talking. To the contrary, additional questions make people feel like they’re being listened to.
Repeat Answers Back For Clarification Or More Detail
If you’re getting vague responses–or complicated ones for that matter–restate the answers in your own words. (“So, your software will email me any time there are important news stories in my industry?”) This will typically yield either a definitive “that’s correct,” or a clarification with extra detail. Either way, it’s useful for getting a precise answer.
Don’t Be Embarrassed
The worst kind of question is the one left unasked. There’s typically no point in pretending you know something when you don’t. People are much kinder than we often give them credit for. If you are unsure about something, just ask.
And if you ask a bad question from time to time, it’s okay. It happens to the best of us. The advice in this article, however, is a good starting point to asking better questions, communicating more effectively, and moving forward in your professional success.
(Information from: Fast Company)
What other tips can you suggest for asking better questions?
by Lisa Wedmann | Dec 19, 2013 | Latest, Social Media
According to Socialnomics, 40% of Canadians were using Facebook or Twitter by 2010. By 2012, almost half of the population had joined social media sites. In 2013, it is established 2/3 of Canadians now use social media. These are facts to be considered when strategizing for a brand launch.
These are numbers that brands just can’t ignore. They realize that they need to be on social media. So, without a lot of thought or planning, they decide to go all in. Next thing you know, they join Facebook, Twitter, Pinterest, Instagram, LinkedIn and Google+.
Then, reality sets in. Social media is not easy. Before jumping in, with both feet, brands need to take a step back and set up a clear brand launch social media plan.
Here are just a few of the steps that companies need to look at before jumping into the social media world in their brand launch!
Research
Who is your audience? What platforms do they use? When do they use them? Why do they use them? The more informed you are, the better the decisions you will make about platforms and content.
Objectives
Just as important as the research, you need objectives. What are your goals, short-term and long-term. Where do you want to go, and how does social media fit into your overall plan.
Create an Editorial Calendar
Plan out the year, then month and eventually the week. Include blogger campaigns, contests and posts. Then layer in all marketing plans since social media give you a chance to amplify promotions, from coupons, to charity campaigns to in-store promotions.
Be Social
Unlike traditional advertising, social media is not simply about putting a message out there. It’s all about the relationships! This means you need to engage, share and respond in a timely fashion. Being present will build the basis for strong relationship. It’s not just about the number of followers, it’s about the level of engagement!
Listen
And if we want to grow those engagement numbers, we can’t just keep talking. It’s important to listen, and really hear what your audience sharing and asking about. What are they concerned about.
Tell a Compelling Story
Social media allows you to tell a story that will create interest, engage your audience and build brand loyalty. Stories are compelling, and will draw in followers and allow consumers to connect with your brand.
Last, but not least, you need Patience! The followers and engagement, will come. But it will take time. And content. Lots of it! What is the one thing that you have found to be most important when launching a brand on social media platforms?
by Lindsay Sleightholm | Dec 18, 2013 | Advertising, Latest
As we all know, any retail brand that doesn’t get on board with holiday advertising is missing out. A lagging year of sales can be more than made up for within the last couple of months with a successful holiday campaign.
Since the 1920s, The Coca-Cola Company has been doing just that – and for good reason. The initial strategy was to position Coca-Cola as a year-round refreshment in North America, despite the fact that the drink, best served cold, isn’t what most would reach for during the holidays. The benefit of their strategy is twofold: Get people drinking a cold beverage during the winter, while reaping the rewards of holiday spending.
Today, The Coca-Cola Company is one of the best at emotive advertising during this festive time of year.
But how do they do it so well? Maybe it’s because of the product’s red and white branding that is synonymous with Christmas – the holiday that Coca-Cola primarily focuses their seasonal advertising efforts around. Or maybe it’s because the brand image they’ve built up over the years really focuses on relationships, sharing and happiness – all of the warm and fuzzy feelings that consumers crave this time of year. Or maybe it’s just because they’ve been doing it a little bit longer than most.
Rather than guessing, let’s take a look at some of the holiday advertising efforts from a brand that really knows how to capture our emotions and make the most of this retail season.
Santa Claus
1931 marked the start of the Coca-Cola Christmas advertising campaign that would end up greatly influencing the image of the modern day Santa Claus. It was the interpretation of artist Haddon Sundblom, who was inspired by Clement Clarke Moore’s 1822 poem “‘Twas the Night Before Christmas”, that gave life to the Company’s jolly old Saint Nick. The Coca-Cola Santa could often be seen taking a break from his hectic Christmas schedule to enjoy a bottle of Coke.
The Polar Bears
The polar bear image arrived within Coca-Cola advertising in the early part of the 20th century, appearing in print as early as 1922. Although, it wouldn’t be until 1993 that the cuddly white creatures really came to life, during the company’s “Aways Coca-Cola” TV campaign. With help from the vision of creative Ken Stewart, Coca-Cola was able to go one step further with the bears. Thanks to sophisticated computer animation, they were able to portray human-like personalities, while enjoying all the festivities of the Christmas season in the great white north – complete with Coke. “That’s really what we were trying to do – create a character that’s innocent, fun and reflects the best attributes we like to call ‘human,’” said Stewart.
Holiday Caravan
In 1995, Coca-Cola took their holiday advertising to a truly on-the-ground level when they started rolling out a fleet of extra special delivery trucks, each decked out in Coca-Cola Christmas branding, lit up with hundreds of holiday lights and emblazoned with the phrase, “Holidays are Coming!” What started as a TV campaign now includes a rigorous agenda of actual trucks making stops at hundreds of towns around the world, with the aim of delivering some of the celebration of the season right to the consumer. For many, the trucks have now come to symbolize the official start of the Christmas season.
After almost a century of making Christmas a top priority in their sales year, Coca-Cola has all-but cornered the market on holiday advertising. But it really doesn’t matter what you’re selling at this time of year. What matters is how you’re able to tap into the emotions of your market during the holidays. Whether you’re toting Christmas, Hanukkah, Kwanzaa or something much more holiday-neutral, what’s important is your approach to the message. If we’ve learned anything from Coca-Cola’s success, it’s that your message needs to be emotive, genuine, empathic, and it needs to appeal to everyone – from the uber-holiday enthusiast to the biggest cynic.
If you can tackle all that, your consumers will pay attention and your bottom line will reap the rewards.
by Miriam Hara | Dec 16, 2013 | Advertising, Latest
It really goes without saying that star power builds awareness. However, utilizing celebrities as part of a brand’s advertising campaign can be a double-edged sword. The more obvious reason is that stars themselves, especially in today’s landscape, are brands in their own right. They aren’t just actors or athletes, they too are responsible for their own brands and propelling it forward. As such, it is difficult for a brand not be eclipsed by the star’s own brand… and to stand apart from the star’s own persona. But it can be done:
No brand utilizes star power as well as Chanel No 5.
Chanel No 5 has always used star power to propel its brand forward; to constantly reinvent itself and to evolve with the times. In fact, star power is at the cornerstone of Chanel No 5’s brand persona. The 2013 ads for Chanel No 5 featuring Brad Pitt were very well thought out. It was a novel approach featuring a man’s perspective on Chanel No 5. With Brad Pitt, Chanel No 5 spoke to women on a totally different level than the ads that featured Nicole Kidman and yes, even Catherine Deneuve (1979 Chanel No 5 ad). Brad Pitt spoke to Chanel No 5’s target – women on a purely fantasy level.
Now, one year later, Chanel No 5 advertising, just in time for the holiday season, features the legendary star Marilyn Monroe. What a beautifully executed, thought-provoking and emotive concept. It speaks to women on so many levels — although I would say with confidence, it equally speaks to men!
From a design and purely conceptual level, the current Marilyn Monroe is no trend, embracing the retro trend. The film footage in black and white is beautiful to look at and the audio track adds nostalgia to the sexy persona that is synonymous with Marilyn Monroe. Highly emotive, the ad playing on every woman’s sexiness. With that one simple testimonial, “I wear Chanel No 5 to bed” unlocks the inner woman in every woman. What woman can’t relate to the idea of this self-indulgent concept, celebrating her independence and self-love!
So kudos to Chanel No 5… Much to my chagrin, I must say, “step aside Brad Pitt!”… after all, Marilyn Monroe provides to women something that Brad can’t offer: a feeling that is easily attainable. All they need to do is wear Chanel No 5 to bed!
