by Miriam Hara | Jan 28, 2025 | Agency, Branding, Business Success, Creative, Marketing
If there is one thing that has remained with the test of time in the brand marketing world, it is ‘The Brief’. It has been the ‘one document’ that bridges streamlined information about the brand between brand marketers and creative marketing agencies since… or even before madmen.
It’s in the Brief.
The Brief is about providing the right information, so that it can create and offer up the best possible solution for the brand objective at hand and deliver on the brand strategies it stipulated. It provides the agency with the “objective reference” to assess their creative concepts and innovations against.
It’s the Brief that Counts.
Regardless of the tools that marketers have at their disposal to reach their audiences and to measure the effectiveness of their tactics, It’s the brief that counts. In today’s business world overflowing with marketing tools, data analytics, and performance metrics and, let’s face it, information overload.
As a result of all these metrics there is an undeniable pressure for corporations, brand marketers and agencies to create ideas that deliver on specific KPIs and of course, ROIs. And the only way to achieve this is in the creation of a good brief.
It’s all about The Brief.
What constitutes a good brief is simple, but it isn’t easy to create by any stretch of the imagination. A good brief is based on solid strategic thinking, providing the foundational work for the agency to pick up the baton and run with in.
What’s in The Brief.
Over the decades of running this agency, both my team and myself have had the distinct privilege of attending numerous strategic sessions for many brands… providing our agency an additional vision of the brand. But that is not always the case. Often, more than I would like, we are in a competitive situation where every word and subtlety is weighed heavily. A well written brief provides strategic clarity that enables the agency to deliver on the objectives and perhaps even exceed expectations based on the defined parameters that is set within it.
Where’s the Brief?
When we receive a mandate, this is the first question my teams always ask… Because every great campaign starts with one thing: a great brief.
by Miriam Hara | Jan 14, 2025 | Branding, Marketing
Millennials: All Grown Up.
While Millennials (ages 27–43) may have less wealth than previous generations (Baby boomers and Gex X), their purchasing power is strategic, values-driven, and intentional. There’s much ado about Gen Z , and in fact that generation may be grabbing the lion’s share of recent headlines, however, Millennials continue to hold the real and relevant power.
Authenticity Wins. Every Time.
Winning over Millennials isn’t about flashy campaigns or surface-level appeals. For brands to earn their following (pun intended) it’s about showing up with purpose, building trust, and proving that your brand isn’t just selling something—it’s standing for something.
For Millennials, every purchase is a statement. Every brand choice is a reflection of who they are.
The Financial Reality: Value Over Volume
Millennials have entered adulthood burdened by student loans, housing crises, and rising inflation. Despite these many hurdles, they continue to be discerning consumers. They don’t just spend—they invest. Whether it’s a well-made appliance, a sustainable brand, or a memory-laden experience, Millennials seek purchases that promise long-term value.
Private-label brands have earned their loyalty not just by being affordable, but by being good. But that doesn’t mean that Millennials won’t spend on premium products— they will, as long as they can justify the cost.
Health and Wellbeing: A Lifestyle, Not a Luxury
It started with Gen X, but Millennials took health and wellbeing to the next level. Physical fitness, mental well-being, and emotional balance are non-negotiables. In fact, it’s part of their lifestyle. Mental health takes centre stage, as can be seen by the adoption of therapy apps and mindfulness tools available. Brands and business that offer genuine, holistic health solutions stand to win.
Ethics Over Everything: The Loyalty Factor
Millennials don’t just buy products; they buy into brands. Transparency, fair labor practices, and sustainability aren’t perks—they’re the price of entry for any brand that wants to have an impact with this generation.
Representation matters. We’ve seen the shift for ourselves. Advertising needs to reflect the world Millennials live in—diverse, inclusive, and real. Campaigns that merely tick boxes fail to make an impact, with no true follow up won’t cut it. Only brands that are rooted genuine storytelling build loyalty that lasts.
Technology: The Trust Currency
For Millennials, technology is oxygen. They embrace tools that streamline their lives. But convenience alone won’t win them over—trust is the true currency. A glitchy app, a complex return policy, or a slow customer service response aren’t tolerated. Any one of these, and the technology is toast.
Experiential: Redefining Luxury
Not big on designer bags or shiny watches; what’s really in is an experience. A sunset dinner, a perfectly planned vacation, or a once-in-a-lifetime adventure—these are the new status symbols. However, Millennials are still practical. Convenience, seamless booking systems, and stress-free planning tools turn travel into something worth splurging on.
The Real Question
Millennials have always been the butt of jokes about avocado toast and digital dependency. But they are so much more. You’ll find this generation quietly rewriting the rules of value, loyalty, and influence. Millennials aren’t just consumers—they’re cultural architects.
The question isn’t whether Millennials are still relevant. The question is: Are brands paying attention?
by Miriam Hara | Dec 3, 2024 | Advertising, Business Success, Communications, Marketing
Are Greeting Cards the Next Dodo Bird?
In 2024…
…with our inboxes overflowing and social media delivering instant “Happy Holidays” posts, is this the year paper greeting cards join Tupperware and the dodo bird in history’s archive of nostalgia? Tupperware, once an icon of kitchen innovation, now on the brink of extinction. It’s a fate sealed for so many beloved traditions and items of yesteryear. And it raises the question: Are greeting cards next?
Every year…
…as the holiday season rolls around, I find myself wondering the same thing: Are Christmas and seasonal greeting cards becoming a thing of the past? For as long as I can remember, holiday greeting cards have been a cherished tradition in the creative, marketing, and advertising world. Every year, my creative team would push the envelope (pun intended) to show just how imaginative we could be.
I’d like to think…
…our clients, partners, and contacts looked forward to seeing what we’d dream up, year after year. Or is this wishful thinking? In the recent past, every year November rolled around, the 3H Team had a lively internal debate. Should we embrace digital greetings to showcase our tech-savvy side? Or stick with traditional cards, which feel more personal and tangible?
On one hand…
…digital communications reflect the fast-paced, connected world we live in. On the other, a beautifully crafted card; something you can hold, display, and enjoy, offers a level of warmth and thoughtfulness that pixels can’t replicate.
The annual debate…
…had been silenced….another COVID casualty. Cards couldn’t reach the intended person in a timely manner, so during COVID, why bother? E-cards were the only mode available for close to 2 years.
As the world turns…
…and seasons change, what was once off-trend, is now in. So what do you think? Paper or digital cards? We resolved the issue by doing both. After all, why does it have to be an either or? We do traditional cards for the seasons, and a digital new year’s card! The best of both worlds, and more importantly…. we connect with our clients and business partners twice!
Ultimately…
…the tools may evolve, but the principles of great marketing never change. It’s about connection, creativity, and making someone feel seen and valued. That’s why embracing relationship-driven approaches, never feels outdated. Actually, they are timeless.
My personal perspective…
…has always been that this time of year is the perfect moment to pause and reflect on the power of personal touches. In a world overwhelmed by emails and instant messages, the act of sending a card stands out. It’s a simple but powerful reminder that business is, and always will be, about people.
Of course if you’re living in Canada, this is a moot point….Canada Post Mail Service is on strike!
Merry Christmas & Happy Holidays to one and all!
by Tara Ford | Nov 26, 2024 | Advertising, Marketing
Marketing brands are competing with more noise than ever. How do you capture the attention of an over stimulated audience? That is the magic question. With consumer attention spans changing gears faster than ever, brands have 3 seconds to grab someone’s focus before they’re back to watching cat videos. So, how do you stand out in a market where everyone is scrolling, swiping, or just plain tuned out?
The short answer (pun intended) – compact content. 15 second Radio ads, TikToks, Reels, powerful and visually stimulating Billboards. The key is cutting through the clutter with succinct messaging that leaves a lasting impression.
Here are a few tips on capturing the attention of your audience:
Keep It Short and Sweet
Attention spans aren’t what they used to be. If your content can’t get to the point in 10 seconds or less, it’s gone. Start with a hook that stops your audience in their tracks. Whether they are scrolling, listening to a podcast or heading to work, a bold statement or a surprising visual will make those first moments count.
Speak Their Language
Use language, trends, and visuals that resonate with your audience. You want to align with the core values of the Generation you are trying to reach. Gen Z want more authentic and transparent communication so they can make their own choice where Millennials want to be educated on the brands they are buying. It’s important to know the difference and cater your communication messages.
Don’t Overthink It
You want content that your audience is willing to share and chat about with their friends and family. Show behind-the-scenes moments, quick tips, or playful takes on your brand and the people behind your brand. Authenticity and a positive culture keeps people watching and engaging.
Meet Your Audience Where They Are
Some of the best campaigns are the ones that infuse themselves into consumers lives. Whether it’s at a bus stop, point of purchase or on a streaming platform, your audience is constantly moving and so should your brand. The key for current generations and ones to come, is making them feel seen rather than sold to.
Call to Action
Give your audience something to do after seeing your ad or marketing communication. Whether it’s ‘Shop now,’ ‘Watch more,’ or ‘Share and Tag a friend,’ you want them to engage with your brand as much as possible.
The Power of Repetition
Repetition is the name of the game if you want consumers to remember you. Repeating consistent messages across multiple channels builds recognition and trust. Short. Sweet. Repeat.
The Short Wrap-Up
Shortened attention spans may be here to stay, but impactful marketing has always been about understanding your audience. Sometimes these extra challenges bring out more impactful and creative ideas. In today’s age of endless distractions, you have to be nimble and quick. After all, if you can’t beat short attention spans, you might as well command them.
by Miriam Hara | Nov 19, 2024 | Branding, Creative, Design, Marketing
Embracing Bold Moves: When and How to Rebrand a Legacy Brand’s Packaging Without Losing Heritage
Legacy brands carry a rich history, often evoking nostalgia and trust among loyal consumers. However, as consumer tastes evolve, even iconic brands must refresh their image to remain relevant. Rebranding packaging is a delicate process, especially for brands with a deep heritage, where there’s a fine balance between staying true to tradition and embracing modernity. Here’s how to revamp your brand’s packaging while honoring its legacy and maintaining loyal customers.
1. Recognizing the Need for a Packaging Refresh
For legacy brands, the decision to refresh packaging often comes from shifting market trends or consumer demands. The key here is to understand that a brand’s packaging speaks volumes about its identity. Is your current design feeling outdated in today’s sleek, minimalist world? Are competitors’ modern designs outshining yours on the shelves? A refresh doesn’t mean losing your brand’s heritage, but rather making sure it stays relevant.
Example: Look at how Coca-Cola has kept its iconic red and white colour scheme but continuously evolves its packaging. The subtle tweaks ensure the brand looks fresh without losing its instantly recognizable identity.
2. Stay True to Key Elements
Just like Dunkin’ retained its vibrant colours and recognizable font during its rebrand, legacy brands should maintain the visual elements that make them iconic. Think about the core aspects of your packaging design—colours, logos, fonts, or symbols that have emotional resonance with consumers. These elements anchor your brand’s identity.
Example: When Guinness refreshed its packaging, they kept the familiar harp symbol but modernized its design to appeal to a younger audience while retaining the essence of their heritage.
3. Balance Tradition with Modern Design
The challenge of rebranding a legacy brand’s packaging lies in walking the line between tradition and innovation. Your packaging must evolve to meet current market demands but also pay homage to the rich history your brand embodies. Modern design trends such as minimalism, flat design, or even eco-friendly packaging can be introduced in ways that highlight your brand’s authenticity rather than overshadow it.
Tip: Consider simplifying your design while keeping classic elements like colour schemes and logos. Streamlining the package can communicate modernity without diminishing the brand’s heritage.
4. Communicate the Story Behind the Refresh
One of the most effective ways to ensure a successful rebrand for a legacy brand is to communicate the why behind the change. Share the journey of the brand, explain the significance of the updated design, and ensure that consumers understand this is not a departure from tradition, but rather a step forward. Tell a compelling story that bridges the old with the new, creating an emotional connection.
Example: When luxury chocolate brand Godiva updated its packaging, they told the story of the craftsmanship and passion that still go into each box. The new design felt luxurious yet modern, without forgetting its Belgian roots.
5. Test and Involve Your Audience
A legacy brand’s audience often feels a strong attachment to its existing packaging. Testing potential designs with a group of loyal customers can provide valuable insights and help you fine-tune the refresh without straying too far from what they love. Involving them in the process makes them feel like stakeholders in the brand’s future.
Tip: A/B testing or focus groups can help gauge reactions before the full-scale rollout, ensuring you don’t alienate your core audience.
6. Ensure a Gradual Rollout
Just as Dunkin’ gradually transitioned its branding from “Dunkin Donuts” to “Dunkin,” a legacy brand’s packaging refresh should be rolled out in phases. A sudden overhaul can alienate loyal customers, while a gradual transition helps them adjust to the changes. During the transition, it’s vital to reinforce your brand’s legacy by highlighting the heritage elements that have been retained.
7. Prepare for Pushback—and Address It Gracefully
Change, especially for legacy brands, can often lead to pushback from die-hard fans. Prepare for this with clear messaging. Be transparent about why the refresh was necessary and how it benefits the brand and its consumers. Respond to concerns respectfully, reassuring customers that the brand they love is still very much intact.
Example: Burberry faced backlash when they updated their iconic logo. However, they handled it by explaining the need to modernize while staying true to their British roots, which helped ease the transition.
8. Celebrate the Brand’s Evolution
Finally, celebrate the evolution of your brand. Show consumers that the refresh is part of your brand’s journey and continued commitment to excellence. Use the opportunity to highlight the brand’s history while embracing its future. Special edition packaging or promotional campaigns that nod to the brand’s past can help reinforce the feeling that while the packaging may change, the core of the brand remains the same.
Stay True to your Roots
Refreshing the packaging of a legacy brand is a bold move but can be done without losing your heritage. By staying true to your roots, involving your audience, and embracing a modern, forward-thinking approach, you can ensure your brand continues to stand out on shelves while honouring its legacy. A successful rebrand isn’t about forgetting the past—it’s about respecting it while evolving to meet the future.
by Miriam Hara | Oct 29, 2024 | Content, Marketing, Social Media
What is Curiographics?
Curiographics refers to the segmentation of audiences based the curiousity-driven content they engage with, rather than their demographic or psychographic characteristics. This term recognizes that in the age of social media, curiousity transcends generational boundaries, and audience behaviour is now driven by the subjects or topics that pique their interest.
Not Just Another Buzz Word
I can see you the rolling of the eyes. Here’s yet a new word that business and marketers, specifically can spool out at a drop whenever and where ever possible. But all kidding aside. There is a reason for new terminology. Words like metrosexual, influencer marketing, user generated content, sustainability and omnichannel, (to name only a few!) are in our vernacular because there was a shift and enough momentum around that shift to merit a term.
I believe curiographics is such a word. As with the blending of gender identification, the proliferation of so much diversity, it is impossible to think of any audience based on generations (Boomers, X, Y, Z) alone. That’s too rigid for our increasing social world.
The social landscape has exploded thanks to technology. With it, the blending of interests, content and information has created audience contextual niches. With this in mind, targeting must be viewed through a more holistic lens in order to capture its entire market, without leaving any generation out of the mix.
Curiographics Transcends Generations
Whether it’s Gen Z or Baby Boomers, Curiographics recognizes that shared curiousity (interests) across generations create more relevant audience clusters than demographic lines alone. Rather than just understanding the why behind audience actions (psychographics), Curiographics digs into the what—what topics are sparking curiousity. What engages them most? And how that reflects their deeper preferences. Brands can leverage Curiographics by crafting campaigns around specific interests that attract their ideal audience, no matter the demographic group. It helps brands understand where they need to be in the conversation to reach their most engaged audiences.
As the landscape of audience segmentation continues to evolve, so must we. Curiographics emerges as a cutting-edge approach that redefines how brands understand and target their audiences. It focuses on the topics and interests that drive engagement across generations.
Assessing Content in Context:
We’ve all heard the saying Content is King! With Curiographics, however, the perspective of content as a topic is way too limiting and confining. Content needs to be viewed as a catalyst or a town crier, gathering the masses to come and hear what your brand has to offer.
Audience Segmentation by Interests:
Curiographics focuses on grouping individuals by the topics they are curious about; lifestyle themes, entertainment preferences, educational content, and more. It goes beyond traditional methods that rely on age, location, or behavioural patterns and what topics would interest them. It’s driven by what captures their curiosity It has to be the other way around…that’s how you open up a brand’s potential!
Content Type as a Driver of Engagement:
The format of the content, whether video, written posts, or podcasts, becomes secondary to the actual topic. For example, whether it’s food, wellness, or technology, audiences connect with the subject matter, and their curiousity ultimately defines their engagement.
Flexible Targeting for Social Media:
Social media’s algorithmic nature favours content that appeals to specific topics, allowing Curiographics to help brands dynamically target groups based on what’s currently resonating with their interests.
As brands continue to navigate the ever-evolving marketing landscape, embracing Curiographics offers a fresh and innovative way to connect with audiences on a deeper level, proving that in today’s world, it’s the topics that define the targets.
What are your thoughts on this Curiographicss approach? I would love to hear them. Let’s Chat!
