by Lisa Wedmann | Jun 13, 2013 | Advertising, Business Success, Creative, Latest
A few years ago I was having a conversation with a photographer friend of mine. We were talking about business and giving each other tips on how we could become more effective. At one point in the conversation he turned to me and said, “There’s always time to do it over but there’s never time to do it right in the first place.”
I wondered what point he was trying to make since this statement seemed contradictory. Then he told me his story. A long-time client of his was on a tight deadline and needed a high priority, rush shoot. His assignment was to go to a busy street and shoot the crowd. Sound easy? You would think so.
He rushed over, took the shot and raced back to the client. He couldn’t wait to show them. He was proud of himself and was positive they would be happy. At that time he didn’t know about his BIG MISTAKE, he was still caught up in the delight of meeting his deadline.
What he didn’t know was there was a large billboard in the background of the photo. So what, many busy streets have billboards. Well, it wasn’t the billboard that was the problem, it was the competitor’s name on the billboard that was. And do you know what happened next?
He had time to do it over.
If he had taken the time to think through his assignment this wouldn’t have happened. And the moral of the story… the client never hired him again.
When we are rushing to meet deadlines we often jump in without thought. When we jump in without assessing the environment we make big mistakes and the consequence is we have to do it over and like my friend you may lose a client. So how do you do it right when you are faced with seemingly impossible deadlines?
DON’T GET CAUGHT IN THE HYSTERIA
In order to do it right from the beginning do not get caught in the hysteria of the moment. You need a clear head to determine how you will get the job done. You look out of control when you run around screaming “I have to meet a deadline” and it can be infuriating for others who are trying to get their own work done.
As my friend felt about his photo, not a pretty picture. Instead, pause and take that spot of time where you would have been running around to plan your approach. Those few minutes can make all the difference.
ASK QUESTIONS
Don’t be afraid to ask questions. Make sure that you know and understand what is required. Ask what is the purpose and what you are intended to accomplish. Obtain as much detail as you can. This information will steer you in the right direction and provide answer questions that you don’t have time to ask.
One question you might not think to ask is why is there such a tight deadline? Is this deadline final or is there any wiggle room? Is the deadline for a specific time of day? If it is at the close of one day you might be able to squeeze in some extra time by asking to provide your deliverable in the morning of the next day.
Just remember doing it right from the beginning will save you time in the long run.
by Lisa Wedmann | Jun 12, 2013 | Advertising, Business Success, Latest
I looked up and high on the shelf in the Dollar Store was a giant eraser with the words “We Make BIG Misteaks”. I thought it was funny and not so funny.
Not so funny when you are the one making those misteaks.
I bet Lululemon doesn’t think making misteaks is funny after their recall of yoga pants in March because you could see through them. The recall amounted to approximately $67 Million in sales, a big chunk of change but small change when last year’s revenue was close to 1.4 Billion.
The supplier said they followed specifications so what happened?
Maybe the Chief Product Officer knows. He was fired immediately.
Then, three months later after the excitement settled down it was announced that the CEO, Christine Day would step down. She gave no explanation for leaving.
Looks like that was a big misteak somewhere. But where: Lululemon or the supplier? The Product Officer or the CEO? We may never know.
We can only hope it doesn’t happen to us.
If don’t want to make big misteaks like Lululemon I have two recommendations to help you ensure product quality control.
Define Guidelines
An important way to ensure quality control is to have specific written guidelines for your product. These standards must be followed at all times. Do not turn a blind eye and make the excuse to let it pass just this one time. If you turn a blind eye to quality you are on a slippery downward slope.
Teach your vendor about your products
Having a good relationship with your vendor will go a long way to getting good results. Help them understand and teach them what is important about your product . Regularly rank your vendors so you can determine which of them needs improvement and work on getting that improvement.
By making these recommendations I am not meaning to act like I know better than Lululemon. I’m not. It’s hard to beat a Billion dollars in revenue. But what I do know is I can protect my business ….and with all pun intended … that’s the bottom line.
by Miriam Hara | Jun 7, 2013 | Business Success, Latest, Social Media
I often have discussions with business colleagues, associates and clients about the merits of having a LinkedIn presence and the value of having a presence on LinkedIn. Quite frankly, adding LinkedIn to your social media marketing and yes, sales arsenal is good business. Many generalize LinkedIn and compare it to Facebook based on numbers. True, compared to Facebook with their 1.11 billion users, LinkedIn seems like a lightweight with a mere 200 million members. Yes, I am being funny. 200 million users is impressive.
The big difference between LinkedIn and Facebook users is that LinkedIn users are business professionals, a totally different and distinctive demographic than the friends and families found on Facebook.Comparing these 2 Social Media properties is like, forgive the feminine analogy, comparing a business suit to a cocktail dress.
By now , I believe that the majority of us have a LinkedIn profile (please say yes!). We talk about our professional-selves and connect with others in our industry. Many people use it to find jobs and employers use it to advertise jobs…and research perspective employees.
According to Forbes, the American business magazine, “LinkedIn is, far and away, the most advantageous social networking tool available to job seekers and business professionals today.” I tend to concur. It is now “a natural” to go on line and research a company via their website, and also search it out on LinkedIn. I don’t need to tell you about the influential and far reaching weight of Facebook. Despite the many differences of Facebook and LinkedIn there are common elements. Just like Facebook, LinkedIn provides yet another opportunity for your business to have a company page. Your company page is an opportunity to talk more about your company and the people who work there. Like Facebook, LinkedIn enables you to add photos and videos as well as case studies of your work…. and best of all engage with the people who follow you. LinkedIn allows you to personify your company, by linking your employees and management profiles to the company page. This assist in building a business reputation and showcasing a culture through personnel that is key in any business evaluation, perspective employees or potential clients. It builds your business community… uniquely yours. If that’s not powerful marketing, I don’t know what is. With an average income of over $100,000 your LinkedIn followers are an excellent resource to drive word of mouth sales.
LinkedIn has a great set of features you will want to take advantage of. You can post status updates, company announcements, product releases or whatever content you wish and link these updates to your Twitter account. You can create a group where you reach out and build your own community, in order to build business reputation. Businesses can also showcase your products and services. And the one feature I think is the most influential is the recommendations you can receive from LinkedIn members. Not only do the recommendations create a positive image the recommendation links to the person’s profile that makes the recommendation and provides instant credibility that can assist any sales process from employment to business to business sales.
Like any good social media tool LinkedIn offers you analytic information. You can view the total company followers, group followers, impressions, new followers in the last 7 days as well as page views, unique visitors, and page clicks over the last 7 days. It shows page views by tab, page visitor demographics, and more. Don’t worry this information can only be viewed by your company page 
administrator.
With all this audience and information, it’s a wonder why more businesses don’t have a company page and if they do, why they don’t “work” it to its fullest potential. LinkedIn is a powerful marketing and sales tool that just makes business sense.
You can follow us on our company page or you can follow our LinkedIn Group, Branding, Marketing, Social Media and Advertising Hoopla. We’d love to hear from you!
by Miriam Hara | Jun 4, 2013 | Advertising, Branding, Creative, Latest
What makes for bad advertising? The answer is simple.. and often it’s not in the brief, because there wasn’t one! Ultimately what consumers see as the result is often the cumulation of poor direction, bad decisions and no creative brief outlining the brand’s basic position, the reason to believe and competitive landscape.
Way too often I find print ads selling their features and not educating and concentrating on benefits; or billboards featuring paragraphs rather than clever succinct statements and visuals inspiring curiosity…. and my all time favourite, TV ads way too concerned on providing entertainment value at the expense of the brand and benefit. When ever I see any of these, I always wonder what the brief looked like to begin with.
Before going any further, let me acknowledge that I can hear it from here…. the outcry… “but it’s what the client wants!” Well, that may be true, but as Creative Professionals, I believe it is our role to accommodate our clients’ wishes but also to advise them in making the best marketing decisions possible to avoid some of the symptoms of bad advertising. If a brief isn’t provided, then provide one…before you start on creative. Only then can you direct any creative discussion rationally.
Let’s face it, bad advertising only results in unsuccessful marketing and very poor ROI. It has been my experience, when presenting to clients, that once you explain the reasons why you shouldn’t do something and yes, even invest in showing them what is being compromised, clients really do get it.
Throughout my career I have often been asked by marketing professionals what I think of an ad (no matter what channel) that they or their organization just created. My answer is always the same,“what was the brief?”. Creative must come from the brief. The brief must be accurate, clear and pertinent… If a brief was not written, the ad assessment will be dependent on a number of criteria, many of them subjective…and a moving target. When I see ads that actually get to the marketplace without a clear single focused message…. I really wonder who did it…and what happened….and why.
Advertising isn’t about pretty pictures and for it to work there are certain protocols that need to be followed. At times it can be challenging, I get that…. but isn’t that very challenge the reason we as Creative Professionals are in this particular industry… Am I right?
As Creative Professionals we are often faced and given mountains of information to decipher and create a single succinct statement that speaks to the end benefit, the reason to believe, the unique selling proposition. As designers, we are given too many visual elements AND the logo (if there is only one!), along with too much information…all to be incorporated in a layout that has to have a visual flow directing the consumer’s eyes to make sure that the main message is delivered. The challenge remains the same in each one of these instances…a single focused message.
Great creative needs a very clear message. Bad ads don’t have one… they have a few… all shouting for attention. Great ads are those that increase brand and service awareness, increase the knowledge of the brand or service benefits and inspire confidence as well. They inspire confidence because they are presented professionally and well. When a client wants to throw in the kitchen sink into the ad…. as creative professionals you do have 2 options. 1) Give in without a fight and create mediocre advertising, or 2) go the extra mile, show them the ad with the kitchen sink… and show them the single focused ad . More often than not, they will side with the value…the single
I invite you to talk to me…. Share with me your stories… the brilliant, the bad, the ugly and the win! I’d love to hear about them.
by Lisa Wedmann | May 30, 2013 | Business Success, Latest
Influential at work
Let’s face it you can’t get anyone to do anything. Nobody cares. You’re a big loser and you get nothing done.
You’re not the boss and everyone knows it. It doesn’t matter that the Big Giant Head told you to make it happen. It’s not happening. They won’t listen. Just like the theme song for the TV show, Malcom in the Middle, your coworkers are telling you “You’re not the boss of me and you’re not so big”.
Sigh.
If only you had authority. If only you could put your foot down and make people do what you want. If only you were influential. Then it would be easy.
… double sigh.
You may think you are the only one who has this problem. You’re not.
We all do.
No matter where you are in the organization, each one of us needs the help and cooperation of others in order to get results.
The challenge for you and for each one of us is how to get results without being the Big Giant Head?
One of the most important strategies to get results from others is influence.
Being influential is not manipulative or devious or taking advantage. It is about working with the team to overcome barriers that can stand in your way to get things done.
There are many ways to influence others. But in my view these are the top 5.
1. TAKE AN INTEREST IN OTHER PEOPLE
People do things for people they like. Become sincerely interested in other people. Smile, remember their names and be a good listener. Encourage them to talk about themselves. It’s that simple.
2. BE SENSITIVE AND PERSISTENT
What if they still say NO?
Don’t give up.
Many times no doesn’t mean no. It could really mean I need more information or I am lost. After you identify the underlying reason, do what you can to fix the objection and don’t hesitate to ask again. Be sensitive and persistent.
3. KEEP YOUR OPINIONS TO YOURSELF
Do not criticize your coworkers. Do not criticize management. And in particular do not talk about your personal beliefs. Do not discuss politics or religion. Criticism is insidious and will rip your team apart. Instead be professional and focus on the positive aspects of the job.
4. BE GRATEFUL
Everyone wants to be appreciated and noticed in a positive way. Acknowledge to them and to others the important role they are playing or have played. This is not about you and the praise you receive it is about recognizing others. If they think you won’t express appreciation then it is unlikely they will do anything to help you meet your goal.
5. STOP WHEN THEY SAY YES
And once they’ve said yes. Stop. Don’t continue to say why it is important. This is insulting and plain annoying. They understand, why do you keep telling them?
So now you have a strategy and some tools to work with your team and get the job done. The Big Giant Head will be proud.
