by Stephanie Fasulo | Jun 5, 2013 | Advertising, Branding, Latest, Social Media
A crabby situation!
Mr. Clean seemed to have had a long day a couple of weeks ago being attacked by giant crabs. He literally had a crabby situation on his hands! I wonder which line of cleaning products he used to clean up that mess. I can imagine giant crabs leaving quite a disaster, more so for the social media manager! However appalling this jaw-dropping hacker scenario may be, it’s sadly something every company should be aware of when jumping into managing online brands.
Most marketing communications departments have a process for internal or external crisis – but how many people ever face the actuality their Twitter or Facebook account might get hacked!? Why wouldn’t you think that? It’s the internet and that’s what the “bad guys” use the internet for causing havoc and unleashing giant, man eating crabs!
There is obviously a bad side to being hacked, other than facing the humiliation of very bad advertising on a global scale, your account loses the quality and authenticity you’ve been working so hard to attain. You’ll probably lose followers or your followers will help share the hacker’s message by telling all their friends about it. I found out about Mr. Clean because my friend Tay posted that picture above on her Facebook page commenting “hackers at it again”. She was blasé about the whole thing because she’s in public relations and understands social media challenges. But the majority of followers won’t be!
So how can we, professional communications people, protect ourselves against being hacked and keeping our online brand reputations in tact?
Variety is best
It’s always best to have a very difficult password to protect the Facebook and/or Twitter account. In many cases have a log of passwords safely stored and try and make them, where possible, different for each account.
Don’t pass around passwords
If you’re managing client accounts, don’t give them the passwords. They may want it to check in on what you’re doing, but it’s best if one person has access and can maintain relationships with true followers and keep an eye on internal hackers sending inmail, or posting spam. Someone without regular knowledge about an account may open messages flagged as spam and they wouldn’t even know it!
Open an email or not
In most cases hackers access through the webpage hosting sites, but for more secured accounts such as Facebook or Twitter, internal messages sent as spam can be the link a hacker needs to break into your account. Be watchful and cautious.
When Mr. Clean was hacked imaginably it was embarrassing, however, Mr. Clean’ social media manager chose to leave the hacker’s content and make a joke about it.
Burger King was probably the most memorable hacker attack as tweets explained they had been sold to McDonalds and even changed the profile image to the McDonald’s logo! But in a strange turn of events the community of Twitter thought it was the funniest thing and the story went viral. Once back on track, Burger King shouted out to its new followers and all was well in the world again.
Hacker situations are very real and very personal. As a social media manager I couldn’t imagine being hacked but I will prepare for it. Even though some people may take it lightly, I highly doubt clients or businesses will. I think the best way to deal with a hacker is to acknowledge it and go on with the show. And for the mean time, I’ll be keeping my eyes peeled for those mean, giant crabs!
by Miriam Hara | Jun 4, 2013 | Advertising, Branding, Creative, Latest
What makes for bad advertising? The answer is simple.. and often it’s not in the brief, because there wasn’t one! Ultimately what consumers see as the result is often the cumulation of poor direction, bad decisions and no creative brief outlining the brand’s basic position, the reason to believe and competitive landscape.
Way too often I find print ads selling their features and not educating and concentrating on benefits; or billboards featuring paragraphs rather than clever succinct statements and visuals inspiring curiosity…. and my all time favourite, TV ads way too concerned on providing entertainment value at the expense of the brand and benefit. When ever I see any of these, I always wonder what the brief looked like to begin with.
Before going any further, let me acknowledge that I can hear it from here…. the outcry… “but it’s what the client wants!” Well, that may be true, but as Creative Professionals, I believe it is our role to accommodate our clients’ wishes but also to advise them in making the best marketing decisions possible to avoid some of the symptoms of bad advertising. If a brief isn’t provided, then provide one…before you start on creative. Only then can you direct any creative discussion rationally.
Let’s face it, bad advertising only results in unsuccessful marketing and very poor ROI. It has been my experience, when presenting to clients, that once you explain the reasons why you shouldn’t do something and yes, even invest in showing them what is being compromised, clients really do get it.
Throughout my career I have often been asked by marketing professionals what I think of an ad (no matter what channel) that they or their organization just created. My answer is always the same,“what was the brief?”. Creative must come from the brief. The brief must be accurate, clear and pertinent… If a brief was not written, the ad assessment will be dependent on a number of criteria, many of them subjective…and a moving target. When I see ads that actually get to the marketplace without a clear single focused message…. I really wonder who did it…and what happened….and why.
Advertising isn’t about pretty pictures and for it to work there are certain protocols that need to be followed. At times it can be challenging, I get that…. but isn’t that very challenge the reason we as Creative Professionals are in this particular industry… Am I right?
As Creative Professionals we are often faced and given mountains of information to decipher and create a single succinct statement that speaks to the end benefit, the reason to believe, the unique selling proposition. As designers, we are given too many visual elements AND the logo (if there is only one!), along with too much information…all to be incorporated in a layout that has to have a visual flow directing the consumer’s eyes to make sure that the main message is delivered. The challenge remains the same in each one of these instances…a single focused message.
Great creative needs a very clear message. Bad ads don’t have one… they have a few… all shouting for attention. Great ads are those that increase brand and service awareness, increase the knowledge of the brand or service benefits and inspire confidence as well. They inspire confidence because they are presented professionally and well. When a client wants to throw in the kitchen sink into the ad…. as creative professionals you do have 2 options. 1) Give in without a fight and create mediocre advertising, or 2) go the extra mile, show them the ad with the kitchen sink… and show them the single focused ad . More often than not, they will side with the value…the single
I invite you to talk to me…. Share with me your stories… the brilliant, the bad, the ugly and the win! I’d love to hear about them.
by Lisa Wedmann | May 28, 2013 | Advertising, Branding, Business Success, Interactive, Latest, Social Media
Most of us are familiar with Morse Code, that mystifying alphabet where letters are represented by a combination of long and short signals mostly called dashes and dots.
Typically we’ve seen Morse Code used in movies where the distress signal S.O.S, three dots, three dashes, three dots is sent and a rescue is made.
What made Morse Code so popular in movies is that it could easily be sent in a short time and get an immediate response. The tool was adaptable. You could use a hammer on a pipe or a flashlight. Whatever worked.
Poignantly when Morse Code was retired in the nineties, the French Navy’s final message was “Calling all. This is our last cry before our eternal silence.”
Obviously they hadn’t heard about Twitter where silence has been replaced by a deafening roar.
And talk about immediate response.
In 140 characters or less, Twitter provides a quick and easy way to get your message out to clients and potential clients.
OK I’m sold. What are you waiting for? Let’s get tweeting right?
Not so fast, before you do anything else you must develop a TwitterMarketing Strategy and Plan.
Begin with your marketing objective and build a Twitter strategy around that objective. What do you hope to accomplish with your Twitter Campaign. This is the most difficult to establish since your objective will set the tone and your approach to tweeting.
On the plus side having a strategy makes it easy to manage your account since you do not have to second guess yourself when sending out a message. This also makes it easier for multiple people to manage an account while keeping it consistent with company goals and branding.
In creating your Twitter Strategy and Campaign consider:
How will your landing page look? Will it include photos?
What is the name of your Twitter account? Will it reflect your business name and brand in a way that makes it easy to remember? This may seem obvious but is it easy to spell?
How will you get followers?
What are the keywords associated with your account? This is an important element since these keywords will attract the right followers.
What type of tweeters will you follow? Will you follow only those who work in your industry or will you include others?
How often will your post?
What type of information will you post? Will you post about specials or sales, news events or other comments about your industry?
Will you be provocative to stimulate feedback?
Will you block irrelevant or spam accounts?
What is your policy on “Favourites”? This is strategically important since each time you favourite someone’s content they are notified and your name is in front of them.
What are the rules for abbreviations? Will you develop a lexicon of common terminology and abbreviations for your business that you will use consistently to promote your brand?
Will you retweet and if so what type of information will you share?
These are just a few examples of what to include in your Twitter Marketing Strategy.
This is your first step in a quick and easy way to get your message out and you won’t even need a flashlight.
by Stephanie Fasulo | May 15, 2013 | Business Success, Interactive, Latest, Social Media
Admit it. At least one time during the course of your social media twitter campaign (or tweeting on your personal account) you’ve asked yourself: what am I going to tweet right now? Even the most experienced social media expert must ask themselves: “geez, what IS going on in the world today?” Great writers get writers block and even the most seasoned novelists need to ask themselves what is their next book series is going to be about. It’s okay to admit that sometimes, we just need some help to find that great content and share it among our communities and Twitter friends. I put together my personal 5 Easy Steps in locating that great content:
Step One: It is important once you’ve logged on to your Twitter account to take time and read the posts your community is sharing. You follow these accounts for a reason, and it is important to stay engaged with them. If you’re mindlessly adding followers and not actually reading their content then you’re not doing it right. The point is to use this information. Share it, spark a conversation or debate; you’ll get some great content to share and you’ll make a few new social relationships in the process.
Step Two: Make a habit of reading the news outlet Twitter accounts. CNN, The Globe and Mail, Huffington Post, Anderson Copper, even Barack Obama just so you know what’s happening and what is going on in the world. Your Twitter content can be diverse and adding some news can add quality to your account and attract other people to read your posts.
Step Three: Bookmark your favourite blogs. We all know in a busy day, life is much more simple when information is a click away. Why not take advantage of that? You’ll be more inclined to look if your daily blog hit-list if it’s staring you in the face and sitting up on your bookmark toolbar. It’s an easy step that can ensure you great content once, twice or three times a day!
Step Four: Think outside the box for inspiration. My personal favourite website to spark some new content is Pinterest. When in doubt, Pinterest is an awesome tool to research techie updates, health topics, recipes and even check out company’s Pinterest accounts. There is also sharing platforms like Reddit, ScoopIt….the list goes on and one. Just pick your favourite.
Step Five: Don’t forget about the real, page flipping hard copies! Magazines, newspaper, essays, and white papers. These are published monthly and the content is forever there ready to read…bringing up old articles and talking about new ones is a great way to be creative with content and find journalists online and share what you’ve read and make a potential new relationship.
Update: This article was written well over 5 years ago…and things have since changed. Here is an updated comprehensive article on “12 Digital Content Strategies To Elevate Any Brand” which adds some timely and relevant value. You can check it out here: https://presentationgeeks.com/blog/12-digital-content-strategies-to-elevate-any-brand/
by Stephanie Fasulo | May 9, 2013 | Advertising, Interactive, Latest, Social Media
Pinterest is a virtual tool that provides an extraordinary sharing platform like no other. 3H has a Pinterest account where we dedicate boards to our pins about useful business to business content. Our strategy is to engage and inspire followers, business-related or not, and give an insight to the marketing, advertising and social media world from our perspective. We recently updated our 3rd eBook “Social Media Understood” with a board of 38 pins of tips and tricks for building an online brand. There are some really awe-inspiring quotes… and I’d like to share some with you here and if you like the sample, you’ll check out the rest right here!: http://pinterest.com/3hcomm/social-media-understood/
#5/38 Niche is where it’s at: This is the most important benefit and feature of the Social Media channel. Social Media is truly all a about finding your niche…and building your community…no matter how big or small. If you want to push a product or idea you’ve got to speak the same language as your customers and online fans. When you find your grove, don’t leave it – build on it.
#13/38 Social Media is not a popularity contest. As much as we all want thousands of followers, it doesn’t mean anything if you’re not connecting with your audience and building solid relationships. A twitter account boasting 10,000 followers may not be able to engage all 10,000 in the way that a smaller account of 500 followers can. It’s about engagement and influence. It should always be about quality, not quantity. You want to make sure people are actually listening to you, reading and reacting to your content. Great content breeds followers.
2/38 Get out there. This is a great one: Get out there!! Don’t be afraid to learn as you do. If you wait to learn about it all, you’ll never jump in…. or out! Don’t just tweet and post and expect results – you need to do your research, find bloggers, influencers and jump into the social-sphere of communication. Be different, stand out and reach a curious audience with a positive tone and an up-to-date experience. And oh…by the way, this is my way of getting out there!
There are great and easy pointers in our eBook “Social Media Understood” and we invite you to look it up on our Pinterest account.
Happy posting!
A crabby situation!
