Web 2.0 takes the concept of Web one step further and makes the platform a network. Instead of just passively absorbing information, users actively create the information and engage with one another. Chances are you are already into Web 2.0…but just don’t know it. Sites such as Facebook, Twitter, Youtube and personal blogs are all examples of Web 2.0.
When using Web 2.0 on Facebook, Twitter or any other social engagement platform there is one golden rule everyone should abide by: Think Before You Tweet(or post). Just because you can say something doesn’t mean you should. Remember, once you put something out on web 2.0, it’s there forever for anyone to see.
When used incorrectly there could be some very negative consequences to Web 2.0 so be careful. The best way to protect yourself is to think before you Tweet (or post) and consider the following before making anything live:
1) does my message have a purpose
2) is this something I would want to read
3) is my statement accurate
4) will this come back to haunt me
Once you know how to avoid the pitfalls of Web 2.0 you can start enjoying its benefits. Here are just a few from a branding perspective:
1. Audience reach: Web 2.0 doesn’t discriminate and anyone, anywhere, with an Internet connection can become engaged with a brand. Terms such a “viral video” or “trending” are often used to signal high engagement. There is unlimited potential when it comes to reach. When a brand tweets, posts or blogs something that resonates with the audience, people will want to share it.
2. Personalized communication: through Web 2.0, brands develop a voice and a personality that speaks with consumers, not just to them. Brands and customers can have an ongoing dialogue that allows for praises, concerns and questions to be addressed directly and instantaneously. Responding to comments directly can establish a positive relationship and a positive relationship can then translate into brand loyalty.
A great example of Web 2.0 would be “The Man Your Man Could Smell Like” campaign Old Spice did in 2010. It was a Youtube campaign that lasted three days and became the quickest growing online campaign in history. After just 24 hours there were 6.7 million views on Youtube and grew to 23 million views after 36 hours. [1] That kind of reach and growth wouldn’t have been possible if the campaign started with traditional television commercials. Once the video was posted, Old Spice went one step further to engage with their consumers by posting 187 video responses featuring the star of their campaign.[2]
Now that you know how to use Web 2.0 and have seen what it can do for a brand, how do you plan on integrating it into your next campaign?
The Brand Follower Relationship is the modern day Love Story.
Social media has enabled the breakdown of walls between brands and consumers, so a true relationship can develop packed with emotion, trust and love. No longer can Brands push out their one-way communications to their consumers. Consumers expect to be seen, heard and listened to… in short, acknowledged. They want to be actively involved in the brand story and the conversations; they want to contribute but they need a good reason to do so. It’s not enough to just start a brand page, your brand must regularly engage its social media followers consistently with its <a< span=””> title=”Brand Voice: How to Create It. Build It. Maintain It.” href=”http://www.3h.ca/blog/branding/brand-voice-the-how-to/”>Brand Voice – always exercising new and creative ways to speak to followers… and engage them.
Since each social media platform is different, the way people engage is going to be different as well. Here are a few ways you can engage successfully with followers and keep your Brand Follower relationship strong on Facebook Pages, Twitter and Pinterest.
Facebook Pages
Build momentum: Run contests. Running a contest won’t only increase the number of followers a brand has but it will keep current followers engaged and excited. Keep the buzz and momentum going by asking questions and generating content that revolves around the brand and the contest. Don’t just let the contest live on its on – make a lot of noise about it! Use Facebook ads to reach your demographic profile… and remember to further focus your efforts with the use of psychographics!
Build a following: Get “Likes”. Followers want quick and easy ways to interact with brands. Asking them to “Like” a post is as quick as it gets but it still generates stories and gets the word out. Similar to commenting, when followers “Like” a post, it will show up on their friends’ news feeds giving your post the opportunity to go viral.
Be Authentic: Keep it real. Followers don’t want to be sold to on Facebook.They follow a brand page because they are already sold on that brand and they are most likely already loyal customers. Speak with them not to them and don’t use traditional marketing speak. Finding a voice for your brand, an authentic voice, is essential to successfully engaging followers on Facebook
Twitter
Keep talking: Talk to followers. Follow them back. Retweet them. Listen to them. It’s a sure way to keep them engaged and interested. The lifespan of a tweet is generally a few seconds, making them a thing of the past almost instantly, but if your brand acknowledges a follower’s tweet it adds value and gives them a reason to keep following and engaging with your brand.
Generate excitement:Run contests. Twitter is great for running impromptu contests. It’s a quick and fun way to keep followers on their toes. Offer a free giveaway by asking them to tweet an answer or retweet a tweet or ask them to help you reach a certain follower milestone for a chance to win a prize.
Just ask:Asking followers to retweet, mention or just help get the word out about a brand generally works very well. Communication is key – ask and you shall receive. Again, it’s a simple way but an effective way to engage with a brand and followers arequick to jump on board.
Pinterest
Visual Momentum:Run Contests. Pinterest is a great place to run visual contests. Asking followers to create boards or repin a pin is an effective way to not only get your content out there , gain new followers and of course, to engage with existing followers.
Give control:By allowing followers to create boards on your Pinterest profile, followers feel like they are contributing, again, to the brand story.It’s also a great way for a brand to diversify its content. A brand can also ask followers to share its content on Twitter and Facebook, creating a cross-platform campaign that generates engagement throughout a brand’s social media presence.
Be exclusive: Pinterest is a great for a visual brand to get their followers engaged by giving them exclusive looks into the brand – a “behind-the-scenes”. Think about using Pinterest and the idea of exclusivity to run focus groups. For example, showing followers a product redesign on Pinterest before they see it anywhere else and asking for their input by commenting or repining can show followers and consumers that their input really matters to your brand.
Starting a social media platform can be a significant milestone for a Brand, but it involves more than just opening a new account or starting a new brand page on Facebook. Be sure to develop a holistic strategy and employ all the channels available in social media. Knowing the tactics and using the platform isn’t enough. Plus, like any other valuable relationship, the Brand Follower relationship needs work, passion and communication to endure and remain strong at heart.
Do you have a complete social media strategy with a strong Brand Follower relationship? Share what has worked and what hasn’t for your Brand and your followers.
With mobile technology and the rapid integration of Social Media the world is speeding… no longer respecting any speed limit! In a blink of an eye the business landscape changes and many businesses are at a loss of what comes next. All business types are affected however it seems that B2B businesses are more at a loss of what solutions to employ. In a world that is speaking to each other 24/7, the lines are increasingly blurry on what is a B2B or a B2C strategy. It has been my experience that the strategies employed for B2B or B2C were always similar. It was the employment of tactics and the weight of each of those tactics that differed. In today’s environment I would say the tactics are now the same. Social Media and technology has allowed for niche marketing at a whole no new level.
Business resistant change is the symptom of change resistant individuals. Unfortunately or fortunately, a business in today’s world hinges on its ability to adapt, change and adopt new channels of communications. The market conditions have shifted and many who hold key roles in the B2B arena have no idea how the game is being played and what is the picture of success. So what to do?
1) Determine your objective. What will be your “picture of success”? How else will you measure?
2) Implement a strategy… one with a 360° degree viewpoint. Not one that does away with all traditional (classic) tactics just because everyone saying that print and direct mail are dead… but one that introduces some of the properties of social media: LinkedIn, Facebook, Pinterest, Mobile Apps, Blogging, Twitter, etc… The key word is some and not all…. there needs to be a good assessment of what will work for your business and what won’t.
3) Assess your web site. No longer is it enough to just have a brochure type of site. Your site needs to reflect your business’ social conscious and ability. You can’t create any sort of social metric if your site doesn’t support the initiatives. Remember, your strategy must be holistic.
4) Implement a 15-month plan with built in schedule measurement reports allowing for the possibility of changing, adding or modifying the existing creative properties to ensure success. Feedback is important for resonance. You need your marketing plan to reflect your audience as intimately as possible. The beauty of these new channels is the ability to adapt… to change… quickly!
5) This may sound like a Marketing 101, but here goes…. don’t do it yourself or in-house. You’re in the business of your business. You can’t assume to know everything, that is why community reach out, tests, surveys and all those old marketing tricks are important not only for accuracy, but for the growth of your strategy and a leg up on your competition. The business of branding, advertising and social media is a profession. At the risk of sounding like a rant: Just because you speak and write English, that doesn’t make you a writer… and just because you have a Facebook Page or a LinkedIn page, doesn’t make you a social media expert. Contact a Marketing Advertising agency and leave it to them to make your business shine. Your business will be their priority as opposed to fitting it in.
For any type of business an environment of much talk that “it” doesn’t own can be pretty scary. One of my Marketing Understood biz-ims (#23) is “Get bent!”… Yes! Flexibility is a must! There’s no use burying your head in the sand. That won’t help your business. At the speed of business and of life you need to get a handle (twitter) and a pulse (social engagement) before your target stops you or pulls your business over for not keeping your business up to speed.
I might have said this once or twice before…but it really does seem like there is a new social media site gaining momentum each week. Some of you might be thinking “oh no, not another social media site! I barely have enough time to log on to Facebook”. It may seem like over-saturation at times but not all new social media sites succeed. Their success depends on several factors that include: knowing their audience, ease of use, community development, or linking up to other larger social networking sites. Here’s a look at a few social media sites that failed to capture a large following and several sites that are making big enough noise to keep an eye on this year.
The Ones that Could Have Been
1. Yahoo! Buzz: No niche… no need.
Similar to Digg, Yahoo! Buzz allowed its users to generate “buzz” around stories they read online. Unfortunately for Yahoo!, low user participation rates and low website adoption numbers led to Buzz’ demise.
2. Friendster: Poor strategy.
As one of the first social networking sites to make an impact, Friendster once had more than 115 million users. Its downfall was combination of programming flaws, an unstable infrastructure and poor business decisions. Friendster has since changed course and rebranded itself as a gaming site.
3.Ping: An Apple failure!
A failure is a rarity, but not unheard of, in Apple’s portfolio. Although it’s still active Ping, an iTunes based social networking site, has failed to generate much action. Its censorship, hard to use navigation and the biggie – its focus on commerce not building social relationship has really put users off.
The Ones to Watch
1. Path:Social networking on the go. (Terminated September 2018) Path was social networking app, which allowed users to keep a journal on the go – a “path” of their life. Users could post photos, travel updates, share interests, music and keep in touch with friends and family. In September of 2018, Path announced its termination of the service.
2. Quora: Has all the answers. Quora connects its users to everything they want to know. Users ask questions, responses and share information. Users can create their own personalized homepages surround topics, questions, people and content they are interested in.
3. Chime.in: What do you have to say? Chime.in is a social network based on interests. Users share opinions and questions around their interests while discovering new information and making new connections and building communities around their favorite topics. Top interests include Street Style, Food, Social Media and more.
4. Stipple: Content with power. Stipple gives image owners power over their content. It powers commerce and content inside of images on the web and mobile while fostering connections and communities. It also permanently connects images to their owners who can share information, media and commerce through their images.
Whether these “ones to watch” will make a lot of noise this year remains to be seen. One thing’s for sure – when a social media site becomes successful – success happens very quickly. We know the story very well – take a look at how fast Pinterest and BranchOut grew. The real determinant of a social network’s success and longevity lies in its ability to keep users interested while staying innovative – remember there seems to be a new social networking site every week, armed and ready to become the next big thing.
What social networks do you think will have the most impact this year and why?
It’s happened to all of us. We’ve been on Facebook posting something on a friend’s wall about a specific interest, like tennis, and the next thing you know Facebook is showing you an ad about tennis rackets. That’s the power of Facebook ads – it lets brands engage and target people based on interests – what they’re talking about and what they like.
Facebook ads can be a very powerful tool to help to generate interest, brand recognition and brand loyalty. It can be an advertiser’s dream – targeting using the information people willingly share with others or enter in their profiles. But it’s important to know the ins and outs of advertising on Facebook before you get started.If you’re planning on launching a Facebook advertising campaign, here are some things to keep in mind before you get going.
Identify your goals
What do you want to achieve? Is a Fecbook advertising campaign the right strategy? Do you want more likes on your brand page? Do you want to get people to enter a contest? Do you want to drive brand awareness? Do you want to acquire new sales leads? Your objective defines your strategy, so make sure you know what your goals are before launching your campaign. Make sure to establish your objectives prior to launch but be prepared – with Facebook the strategy may vary throughout the duration of the campaign.
Know your audience
Who do you want to reach – who is your audience? Think about what categories your customers fall into. Not only define them by demographics… dig deeper than that. Knowing your audience well lets’ you target your ads more effectively by tailoring your imagery and your copy to get your target audience’s attention.
Set your budget
Set a clear budget as you would for all advertising efforts. Identify how much you want to spend daily or during the ad’s entire lifespan and identify your cost per click or cost per thousand impressions bid. How much are you willing to spend? What’s your strategy? Should you initiate a cost per thousand (CPM)or a click through(CTR) campaign.
Know the rules Get to know Facebook’s advertising policies and approval process. You’ll find useful information on what you can and cannot advertise, say or show. Knowing the guidelines before hand will lower your ad’s chance of getting disapproved or shut down.
Now, you might be ready to launch your Facebook advertising campaign, but don’t know if it’s going to be a success. It’s always hard to forecast if an ad is going to be successful or not, but if you know your audience well enough and you have a clear objective and a well-defined strategy, you can help improve your ad’s success rate. Here are a few useful tips on creating more effective Facebook ads:
Copy is key Develop to-the-point copy that grabs your viewers’ attention. Use a call to action like “Click here!” to help incite your audience to act. Also, use any keywords that you may have if you’ve done your psychographic targeting.
Draw the eye
Facebook ads that have simple images generally perform better. Use people’s faces where possible as it can help create a more personal connection – but keep it relevant. Avoid using images with hard to read text. Again, try to keep it simple.
Prepare for landing
Keep your landing page in mind. Where are you sending your audience? Your landing page should reflect what’s being advertised. It may seem a bit obvious but if you’re asking your audience to enter a contest, the landing page should allow them to enter a contest…and so on. Keep it consistent.
Analyze the performance The real beauty of Facebook advertising is that you can stop ads and launch new ones…in a blink of an eye! In order to do that though, you need to create many alternative ads in order to test them and analyze which ones work, which don’t and why.
As marketers, we already know the power of Facebook and what it can do for customer engagement and brand loyalty. We know how we can better integrate our brands into our customers’ daily life through Facebook – keep them talking about a brand by asking questions and through constant engagement, stay in front of their eyes and at the top of their mind. Recently, Facebook announced that it would include ads in the news feed – making ads even more integrated in customers’ every day Facebook activities.
What are your thoughts? Do you think Facebook ads are effective– any success stories that you’d like to share?
