by Christine Marr | May 2, 2012 | Branding, Interactive
In today’s market environment we want information instantly and that goes hand in hand with web site performance. We increasingly have a shorter attention span and more and more the concept of brand loyalty is taking on a broader definition than, say, a decade ago. The most relevant reason for all of these to have occurred rests on the “internet”… and more specifically, web sites. It is a property that has taken its place in the brand conversation in junction with social media. No longer can you separate the two. Both combine to provide a stronger brand presence and brand premise. So how can you maximize your ROI on your web site performance and social media. How can you develop, build and maintain that elusive relationship with your consumers, audience and market.
The short answer is that it is no longer important only to get visitors to go to your site… your site is now the basis of the total social media umbrella. Enhancing your web site performance is key. Your web site should be the gateway and the destination through your other social media properties such as Facebook, LinkedIn, Twitter, Branch Out, Pinterest…. How to do that?
Here’s a quick list:
1. Navigation should be intuitive and make sense. Make your visitor comfortable, it should be easy for them to find what they want from the home page. It goes without saying that you need to look at your competition and see what they are doing. However, you must determine what will provide optimal user experience for your target. The faster and easier the navigation, the more customers will return to your site and stay longer.
2. Content is king… it is important to address your customers’ pain. Do this visually for greatest impact…. and do this copy wise for clarity of position as well as keyword optimization. Find out what keywords are “key” to your industry and speak to them. I am not suggesting that you place every key word on every page… that’s not going to do well. Exercise judgement and common sense. Seasoned marketing professionals and writers will know how to do this well. Make sure you provide your target with a clear understanding of what their pain is, what their needs are and how you can help eliminate their pain. Connect with them on an emotional basis.
3. Again….content is king… it’s important to get in your target’s radar by providing them relevant and timely information. Gone is the the brochure-type of web site. Sites that don’t allow for fresh updates, new posts or tips are losing a huge opportunity in engaging with their customer base and developing a dialogue and relationship with customers. Write tips or mini articles…. share them on Facebook, tweet….regularly and consistently. This will to a long way in gaining the trust of your customers and convince them that you can answer their pain. Blogging is great for keeping your content fresh, so you are found more often.
4. One more time….content is king…. it is no longer important to only get visitors to go to your site… your site needs to motivate them to spend time browsing through your pages withe information that is relevant to them, so much so that they feel compelled to provide their information on your website so then you can engage them on a one to one, or digitally or as part of your community. This is what is called inbound marketing. Create relevant information that lives independently of your site… but still adds value to your potential customers… and adds value to your brand. Web sites need to be built integrating forums or blogs, and providing fresh and diverse information on the home page to continually improve SEO (Search engine optimization) and get found. More importantly this provides a very effective way to generate leads and integrate sales initiatives.
5. Create buzz and excitement driving people through facebook, LinkedIn and traditional and digital media. We are currently running a campaign for Kressmann Wines through Facebook, Twitter, digital and print ads. In less then 24 hours we received over 1400 likes on Facebook and have now started engaging with our community. We are constantly commenting and interfacing with our customers and of course, driving them to the web site as well! This can easily be done in the b2b arenas, niche markets and for community businesses. The digital arena allows for such precise slices of target segments so every dollar you spend is accounted for and relevant!
6. Information, not data, is key as success is in the measurement….! Track your site’s and social media progress and traffic, and respond accordingly. It’s not about just creating a promotion and just leaving it alone. You need to work it! It’s important to set your google analytics properly so you can respond and react to the information you are receiving. Metrics are important to evaluate where your visitors are coming from, why, and what actions they have taken once they land on the site.
7. Keep it fresh… is not only a good adage for food, but for web sites too. Monitor your site on a regular basis. Monitor every page of your site, catch broken links or improve on the elements, make sure pages load quickly. Revisit the site with fresh eyes and fine tune accordingly. Don’t let it go stale. Too often, sites get all the attention when they are being developed and then left alone. That’s a sure way of not being in harmony with the market!
Simple, compelling, engaging, fresh, exciting and trackable. Make your site work for you! Achieve inner peace with your site… Ohmmm.
by Madi Secareanu | Apr 24, 2012 | Branding, Business Success, Interactive, Social Media
Just in time for spring, something new is in the air and it’s time for you and your business to BranchOut!
When my colleague Sal mentioned that he had been invited to join BranchOut, I wasn’t familiar with what it was. Was it a Facebook app? Was it a new network? No… it’s actually a free application that allows you to create a professional profile on Facebook! But, that’s not all it is… it offers Facebook users much more than that. Now that I was aware of it, I started seeing it everywhere. The Internet was buzzing with headlines about BranchOut being LinkedIn’s biggest competition. But back to our initial question, what exactly is it? Is is a LinkedIn me too?
With BranchOut, users can use their Facebook friend networks to find jobs, recruit employees, and strengthen relationships with professional contacts. BranchOut is quite simple. Users can find connections through their extended friend network. When users search for a company on BranchOut, they get a list of friends and friends-of-friends who work at that specific company and they can request to connect with them.
It differs from LinkedIn quite a bit, but there are some similarities as well.
The similarity to LinkedIn: Although it offers a networking opportunity, BranchOut seems to push the user’s ability to access jobs and recruit talent more than anything – building on the idea that landing a job depends on who you know.
The difference with LinkedIn: LinkedIn also has the job-recruiting element and also allows users to have and make an online professional network but it differs by encouraging users to participate in online networking through interest groups and company pages. This is also where brands and companies tend to have the most presence and the most success on LinkedIn.
What does BranchOut offer and what doesn’t it offer?
BranchOut, for now, does not seem to offer the ability to create interest groups or company groups. So, aside from recruiting, how can brands and marketers benefit from BranchOut?
For one, it’s worth having a presence on BranchOut. With over 400 million professional profiles, presence marketing on BranchOut is key. If you are an individual and you represent your brand, it’s worth expanding your reach…it’s another place to promote your brand and yourself while connecting with potential new clients or like-minded professionals. 3H is on BranchOut, you can connect with my colleague, and 3H CCO, Miriam Hara here.
Like all social media, I’m sure BranchOut will grow and evolve. The seeds have been planted but we’ll have to stay-turned and see how it evolves to meet our brand and marketing needs. What features do you think BranchOut should add in order for it to grow to benefit brands and marketers alike?
Join the conversation! Leave your comments below and subscribe to 3H hoopla! here!
by Madi Secareanu | Apr 16, 2012 | Advertising, Branding, Business Success, Creative, Interactive, Social Media
There’s no doubt that social media has changed the marketing landscape significantly within the last few years. There’s always something new; a new social networking site this year, a new app tomorrow, a new feature next week, a new enhancement next month…social media is constantly in flux. I think what makes it so successful is not only it’s ability to re-invent itself, but it’s ability to re-invent itself while keeping its core proposition intact – social media, for brands, for marketers, for individuals, helps tell a story.
What is social media storytelling?
The concept of brand storytelling is not a new one; it’s just also been re-invented to social media storytelling. Brands aim to take their consumers on an emotional journey by connecting with them, to create a demand by appealing to a consumer’s wants, needs and desires. That is the essence of social media storytelling. This connection is very important and partly the reason why social media has emerged as the ideal tool to tell the brand story and connect, more personally and more emotionally, with existing and potential customers.
Take a look at the new Facebook Timeline for example; it’s essentially a storyline. A storyline driven by the brand and enhanced by its followers. It’s about generating and amplifying stories, and because of this, timeline helps brands become better storytellers. How does it do this? Well getting people(followers) involved for one, they can help bring their own unique perspective to your brand, and helping facilitate that emotional bond between brand and consumer. But its layout is really what sets its ability to tell a story apart. Timeline speaks to a story about a brand’s history and its present but it’s designed with the future in mind. The bigger emphasis on visuals makes more impact – images often make better stories and the Millstones feature helps highlight important dates and facts that are essential to the brand’s (hi)story.
Pinterest, for example, is based on visuals. It tells a brand story through images, and how far can a brand go if the only images they feature are product images? With Pinterest, brands must show the bigger picture (pun intended). What inspires the brand? What type of lifestyle does the brand fit into? Pinterest is about going beyond the product and about creating a more complete story around a brand, visually.
Let’s not forget Twitter. It’s immediacy has been the reason brands have had such success with it – it helps brands tell quick and interesting stories while connecting with followers on a more personal level. I, for one, love when I tweet about a brand and they immediately acknowledge it by commenting or retweeting – I feel like they care about my story and how it fits into theirs.
Every brand has a story, and social media is here to help tell it in a more engaging way. How do you help contribute to the brand story through social media storytelling?
by Madi Secareanu | Apr 9, 2012 | Advertising, Branding, Business Success, Creative, Interactive, Social Media
On or around March 30th, you may have noticed that Facebook has automatically changed your brand page to Timeline. While some were resistant to the change, let’s remember that if we don’t move forward, we get left behind and for brands on Facebook, hopping on board and getting to know the new Timeline is imperative. The nature of the Facebook brand page has changed so here are some of the pros and cons of the new Timeline for brands: Pros
- Visuals Traditionally social media has focused on words, but as we’ve seen with Pinterest, visuals are starting to have a more significant impact. With Timeline, brands now have more visual space to work with. There is now a large cover photo, a profile photo and larger photo stories. Brands can also pin images to the top of the Timeline. Apps are also now visually represented under your cover photo. This is very valuable for consumer engagement and creating a dynamic page.
- Highlighting and Pinning A great opportunity for brands to showcase important content and engage followers. By pinning a story or an image, it automatically gets priority on your page, remaining at the top of the timeline for up to 5 days. It lets important posts “cut through the clutter” and drives attention to what’s new or what’s important to your brand’s followers.
- About The “About Us” section has been given a facelift. Right below your cover and profile photos you now have a small “About” space where you can write an engaging description about your brand. The “About” link found right below this description takes you to a page where you can share more comprehensive information about your brand.
Cons
- No more default landing tab Currently working on several Facebook campaigns, I’ve realized that the loss of the default landing tab has really changed the way brands can drive people to their Facebook pages and promotions. Facebook has taken away the privilege of putting promotions, welcome pages, or other customized apps as default landing pages. Brands have to get creative – and use the available features to support and promote Facebook campaigns on Timeline.
- Cover Photo Restrictions Putting restrictions over the kinds of images that brands can use in their cover photo can be a good thing if they are limiting offensive and inappropriate content. However, Facebook has restricted the option to encourage new followers to “Like” a brand, show promotional and brand information or use a call to action in a cover photo. Considering that the default landing page option has also been removed, a cover photo without these restrictions could have been a useful area for brands to showcase new and exciting promotions or important information.
At 3H, we’ve embraced the new timeline. But what do you think of the new Facebook Timeline for brands: Like? Or Dislike? Does it give brands more or less opportunities to successfully market themselves on Facebook?
by Christine Marr | Feb 10, 2012 | Advertising, Business Success, Social Media
We live in a fast-paced market…but when is good enough not good enough? With the new way of communication, technology has starting re-writing our language and the way we communicate, especially in professional communications. That is totally acceptable, as language too must evolve with the needs of the society it serves. It wouldn’t be the first time that the English language has changed. Today, we communicate so fast when we text message, tweet, post Facebook updates… this need for speed makes us just want to get the message out to our audience, regardless of spelling, grammar, punctuation.
Maybe I am showing my age… however, I believe that there is increasingly a blur between our personal communications and our professional communications… and really that shouldn’t be. Business is business, and if you start your first impression with a typo or poor grammar because it’s an e-zine or digital media, it doesn’t make it all right.
Is misspeling and poor grammar accepaible in bisiness? Okay, I jest. I know that this is really an extreme, but believe me when I say, even one misspelled word sends out the same message as a whole bunch misspelled words, poor grammar and even poorly written copy.
Below is an e-blast message as an example. Shouldn’t brilliant ideas also include great execution? Does having no rules imply that anything goes… and with it your brand and business? When I received this I was shocked.What is proper etiquette here; do you gently tell the sender/author that they have a typo?Recently I caught the same saw the same sort of issue on a Linkedin profile and and I sent a private message. Isn’t Linkedin a professional environment where the first impression counts
Bad spelling, poor punctuation and grammar can say many things about your business…it’s not talking about you… and it says that you do business carelessly. When we communicate on the internet, 99% of the time it is done by the written word. Spelling errors in business will make you appear unprofessional. Avoiding common misspellings and grammatical errors ensures that your writing is clear, precise, and comprehensible, making a positive impression on readers, which is particularly important in business communications. What’s the issue and how hard can it be? It couldn’t be any easier to check spell and re-edit your grammar with all the tools like spell check found in most and all software… It’s not 100%, but at least it’s a start.
The need for speed and cutting costs have made businesses accept good enough and I don’t believe that’s a good strategy. Think about the investment that businesses make about building their brands/business only to have it undermined by the need to communicate to their potential customers/clients quickly. At the end of the day that’s a high price to pay.
Am I starting to show my age? Am I not going with the flow? I’d like you to share your comments about this.
