by Lisa Wedmann | May 28, 2013 | Advertising, Branding, Business Success, Interactive, Latest, Social Media
Most of us are familiar with Morse Code, that mystifying alphabet where letters are represented by a combination of long and short signals mostly called dashes and dots.
Typically we’ve seen Morse Code used in movies where the distress signal S.O.S, three dots, three dashes, three dots is sent and a rescue is made.
What made Morse Code so popular in movies is that it could easily be sent in a short time and get an immediate response. The tool was adaptable. You could use a hammer on a pipe or a flashlight. Whatever worked.
Poignantly when Morse Code was retired in the nineties, the French Navy’s final message was “Calling all. This is our last cry before our eternal silence.”
Obviously they hadn’t heard about Twitter where silence has been replaced by a deafening roar.
And talk about immediate response.
In 140 characters or less, Twitter provides a quick and easy way to get your message out to clients and potential clients.
OK I’m sold. What are you waiting for? Let’s get tweeting right?
Not so fast, before you do anything else you must develop a TwitterMarketing Strategy and Plan.
Begin with your marketing objective and build a Twitter strategy around that objective. What do you hope to accomplish with your Twitter Campaign. This is the most difficult to establish since your objective will set the tone and your approach to tweeting.
On the plus side having a strategy makes it easy to manage your account since you do not have to second guess yourself when sending out a message. This also makes it easier for multiple people to manage an account while keeping it consistent with company goals and branding.
In creating your Twitter Strategy and Campaign consider:
How will your landing page look? Will it include photos?
What is the name of your Twitter account? Will it reflect your business name and brand in a way that makes it easy to remember? This may seem obvious but is it easy to spell?
How will you get followers?
What are the keywords associated with your account? This is an important element since these keywords will attract the right followers.
What type of tweeters will you follow? Will you follow only those who work in your industry or will you include others?
How often will your post?
What type of information will you post? Will you post about specials or sales, news events or other comments about your industry?
Will you be provocative to stimulate feedback?
Will you block irrelevant or spam accounts?
What is your policy on “Favourites”? This is strategically important since each time you favourite someone’s content they are notified and your name is in front of them.
What are the rules for abbreviations? Will you develop a lexicon of common terminology and abbreviations for your business that you will use consistently to promote your brand?
Will you retweet and if so what type of information will you share?
These are just a few examples of what to include in your Twitter Marketing Strategy.
This is your first step in a quick and easy way to get your message out and you won’t even need a flashlight.
by Stephanie Fasulo | May 23, 2013 | Business Success, Latest, Social Media, Uncategorized
If you decide to take your company online you’re joining a community of teachers, learners, explorers, and open-minded people who are trying new marketing communications tools that are changing every day. Just this week alone I received numerous emails about my analytics on Facebook changing… yet again. The most frustrating change Facebook Analytics did was remove the Social Reach reference when monitoring Facebook Ads, in the Full Report mode ! Working around this new development, I was still able to find the necessary metrics I needed, in a less efficient way… a needless to say, a tad more stressful! This got me wondering on how any of us can keep up with our work while the platforms we work on everyday change so often!
Don’t get we wrong, I totally accept that being in social media, it’s what we signed up for, this diverse, ever-changing, community of social people. But how do we keep it up when there are so many other priorities in the day-to-day business of doing? Rather than depending on email updates or announcements, there are a few ways we can deal with the ever evolving ground of social media. Based on your brand’s vision and more importantly, goals that you establish, here are a few alternatives in how you can manage your social media initiatives. Picking the right one for your business will make the difference between how well you navigate the many transitions that are sure to come!
Hire someone: Hiring a designated person to handle your company’s social media specifically regardless of company size is that you can maintain a steady, unwavering pulse on social media and all the changes that happen so often. You can start off my hiring a part-time full-time person. This will allow the person to get a read on the business culture and brand voice so that they can communicate effectively.
Outsource: Like everything else in business, if you outsource to your social media initiatives to the right partner, your social media becomes their priority…and seeing that they are in the business of social media, they not only have a pulse on the changes, but they are the at the forefront of the changes and their potential impact on your business’ social initiatives. More care would have to be taken to ensure that the business culture and voice is portrayed consistently.
DIY: . I’m not saying not to do it yourself! You can be successful if you immerse yourself. You just have to know that you need to be involved with the image and online brand being shared all over the world every minute of every day. If your company is small, it can be fun and exciting to do it yourself because you can see your fan base and community build…in real time! You have to ask yourself though… is the time you are taking to do it yourself, taking you away from “your real job”…and thus short-changing the business goals?
Don’t get involved: Let’s face it, there’s always those who jump in with both feet…that would be the early adopters. And then there are those that really take a long time to get on board…and that would be the slow movers. In some cases, there are those that don’t ever get on board! I ‘m not sure if that’s even an option in today’s marketing and business landscape. After all, social media isn’t just Facebook…it’s LinkedIn, Google+, Twitter, Pinterest, MosiacHub, Reddit,Social Media Today and GuestBlog…to name a few.
If you are reading this right now you are already apart of the social media community where we all learn from each other. If there is a problem, challenge or question, online communicators… we social communicators don’t have to go very far for answers. Social Media has made us pioneers of sorts and we are all part of the same community, constantly learning and reaching out…and in fact keeping up with social media!
by Lisa Wedmann | May 10, 2013 | Advertising, Business Success, Creative, Latest, Miriamisms, Social Media
In today’s fast paced, social media world, staying on top of projects and timelines and time management can be a challenge. A HUGE time management challenge. Clients today expect more, in less time. So how do we manage our time, in this fast paced world, without feeling like we are constantly behind and playing catch up?
At 3H, we understand this all to well. We are a boutique agency, with a small, eclectic team. This allows us to be nimble, and turn projects around quickly. On the flip side, we can get swamped quickly…unless we manage ourselves, our clients and our time very carefully. So how do we do this, and continue to turn out first class product?
Make a list – and check it twice! Yes, it can take time to do this. But the time spent on this saves us in the long run. Whether it’s a a critical path or a social media calendar, it’s always vital to take the time and plan it out. Share it with all of your team, so everyone knows what is happening. When we need to juggle projects, having these deadlines and plans at our finger tips is a lifesaver!
Organize! Monday morning, lay out the plan for your week. List weekly tasks, than daily tasks. Each morning review the list and make a note of the 3 priorities for the day.
Communicate! Talk with your clients AND your team. A good leader knows they are only as good as their team and supports their team to do the best job. Their job is to support them to get the work done. Talk with them regularly about how they are doing and feeling, what is going on. At 3H, we have daily, YES daily, production meetings. Sometimes they are 10 minutes, sometimes 30 minutes. The whole team knows what is happening with each project. Problems are discussed and solutions found, together.
Clear the inbox! Your inbox can fill up quickly. A few regular habits will help keep it manageable. When an email arrives, take care of it right away – reply, forward or file it. Take the action and clear it out of your inbox. If you are waiting for an answer on something, leave it in the inbox as a reminder that it needs to be completed. At the end of everyday, take the last 5 to 10 minutes to open and sort all email: what’s completed, what’s done, what needs to be done. This is the start of the next day’s to list.
Delegate. Somet
imes it’s impossible to complete all your tasks on your own. Ask for help. This simple action can keep you from feeling bogged down and keep you on track and organized. Plus, it will build the confidence of your team, and help them to take ownership for projects.
Start a task. Finish a finish. I know this sounds simple, but in the multi-tasking era, how often do we start something, only to haven another emergency come up – and then we take a phone call. While multi-tasking is the norm today, it can lead to unfinished task and projects. It’s important to set time aside everyday to work on tasks and projects.
Finally, and most importantly, be flexible. On the drop of a dime, things can change. It’s important to go with the flow, ask for help, get all the facts and keep moving forward.
When I follow these tips, and stay on top of things, that allows me to be fluid and go with the flow.
How do you manage your time? Do you have any tips to share?
by Stephanie Fasulo | Apr 26, 2013 | Latest, Social Media
The sharing of “the visual” over the internet is now widespread. When developing an internet campaign on Facebook or Twitter, there is one thing that media savvy writers take for granted and it is usually the visual effects. Twitter has proven you can lock interest and develop followers on good, solid content. But is that all it really takes? The internet landscape with the introduction of social media has evolved throughout the years and increasingly the importance of clear, crisp visuals paired with engaging content is vital. Instagram, YouTube, Tumblr, Pinterest and Flikr are all platforms purely based on sharing videos and photos personally and business wide.
Nike’s business platform has a strong visual internet platform on Instagram.
Although Instagram was developed and still primarily used as an app on a mobile device, after Facebook purchased Instagram last year, they have integrated a more web-friendly site. Here you can see the heading of Nike’s Social Media Site with over 570 pictures being shared worldwide.
A photo from Nike’s Instagram account featuring its line of baseball equipment and apparel. Comments and Likes show that Nike’s decision to focus on artistic advertising – like images works very well and is widely becoming the new normal. With over 1 million followers already, Nike has developed an Instagram space that solely shares its product, defines its target audience and successfully incorporates artistic photography, its current fashion appeal and its promise to be the best fitness apparel out there. So why does this matter? It matters because while you’re writing, someone else is writing and sharing a picture. It’s all about being up to date and keeping engaged with what people want to see, learn about and connect with. Visuals on a social media campaign can increase followers, likes, quality, authenticity, and generally attract more people and interest to your online brand. So start building those high-quality visuals and pair it up with your message. On many social platforms it is a must and sometimes you won’t have a choice.
by Lisa Wedmann | Apr 20, 2013 | Advertising, Branding, Business Success, Latest, Social Media
It’s important to have a social media strategy. As Marketers it is important to get your message out in a consistent and timely basis; but how do you handle that when a tragic situation occurs within your community? Does your team have a crisis plan in place within your social media strategy?
Recently there have been some very tragic news stories that were rampant throughout mainstream media. When the horrible explosions occurred in Boston at the Boston Marathon finish line we at 3H, along with the brands that we represent, chose to extend our sympathies and then remain quiet in our social media streams. In light of the situation that was the appropriate and respectful thing to do and we were happy to see that many companies and brands chose the same approach.
Alas common sense is not so common and sadly there is always at least one company that puts out a message that the general public is offended by due to poor timing. https://twitter.com/stringsn88keys/status/324139615852298241/photo/1
Epicurious took a beating over these tweets and have since deleted them and apologized.
We can all learn a lesson by unfortunate situations like this. Here is a great checklist that your social media team should keep on hand:
- Turn off scheduled tweets/posts
- Listen to what your community is saying
- Just as you think before you speak (or should), think before you type and hit enter
If you happen to say something that you probably shouldn’t have:
- Don’t delete your post and then go into hiding
- Own up to it and do it quickly
- Be honest and genuine in your apology
If you approach your Community with honesty and integrity, even if you made a mistake, your Community will respect you for doing what you can to make things right. Once the dust settles your true fans and followers will still love you.
