by Miriam Hara | Oct 20, 2023 | Advertising, Branding, Communications, Marketing
With over 40 years in marketing—and 35 of those at the creative core of 3H Communications—I’ve learned that while we often speak about brand positioning and essence, the “how” sometimes slips through the cracks. In the dynamic world of campaigns and boardroom brainstorms, it’s easy to fixate on what our brand should be and lose sight of how to genuinely bring it to life…. how to actually get there.
Branding Consistency: The Overlooked Pillar
Think about those iconic brands out there. They didn’t just happen overnight. They stayed true, they remained consistent. If there’s one thing I can drill down into from all these years, it’s this: branding thrives on consistency.I’ve got this analogy I love to use, one my team often rolls their eyes at (but they’ve come to love it, I swear). I call it the Bucket Principle.
Think of branding as a bucket. Every campaign, every tweet, every handshake is a drop in that bucket. The goal? Fill that bucket to the brim, till it spills over, becoming unmistakably yours.
But here’s what I’ve seen time and again: brands trying to fill more than one bucket at a time… even when budgets can’t support it! Maybe it’s the excitement of a new idea or the fear of missing out, but before their first bucket is full, they’re onto the next. And what happens? None of the buckets truly fill up. It’s like trying to tell a story with multiple versions at the same time —everyone gets a different take on the story!
One Voice, One Message
Every piece of marketing should resonate with a unified tone and message. It’s about consistently pouring into that one bucket, ensuring every effort amplifies the brand.
Looking back on all the rollercoaster highs and lows, this simple truth remains rock solid…consistency pays off. Whether you are a basement start up or a major corporate brand that is about to launch, those who understand the power of a single, consistent message will stand out and stand tall. They’ve steadily poured into their chosen bucket, ensuring their brand’s voice resonates distinctly.
Final Thought…
So, as you carve out your path in the ever clutter world of branding, always keep that singular bucket in mind. Remember why consistency matters. Resist the temptation to juggle too much, spreading yourself too thin, too soon. Stick with it, and slowly but surely, your brand will make its mark, etching its place in your audience’s minds
What I have come to appreciate is while the world of branding might change, the need for a consistent voice remains paramount. Embrace your story, and the world will lean in to listen.
by Miriam Hara | Oct 11, 2023 | Business Success
If karma is real, does business karma also exist? It stands to reason that if you believe in the concept of what goes around comes around, similar to personal karma, businesses too can be subject to its influence. What is the essence of karma? Rooted in religion, karma can be defined in many ways. At its core, however, karma revolves around the principle of cause and effect. In the context of business karma, it extends beyond small business and entrepreneurship and encompasses large multinational corporations that should prioritize it.
Business isn’t personal, on that we can all agree. But the way that a business approaches and conducts itself – the good, the bad and the ugly – says much about the culture and persona of the business. Ultimately the conduct and culture is what shapes its karma. Business leaders who consistently exhibit positive behaviour in everyday situations directly contribute to the success of the business they are in and foster good karma.
There are a few principles of karma that businesses should embrace to cultivate good karma on a daily basis.
Generosity:
Generosity lies at the heart of the philosophy of good karma. It goes beyond mere acts of charity and community contributions, although those are essential as well. In short, it could best be described as mentoring. Generosity involves giving of one’s time, protecting and nurturing others without expecting immediate benefits for the organization. It could entail helping individuals break into an industry through networking or volunteering to speak at school seminars. Let us not forget the age-old adage: Charity begins at home. Therefore, leaders and managers should extend their generosity to their teams and partners and that doesn’t only mean in monetary terms. In today’s environment, monetary incentive is only part of the bigger value need that team members are looking for. It’s about being supportive of all team members and paying it forward without any intention of receiving anything in return. Such generosity will undoubtedly come back around.
Fairness:
Practicing fairness in business means seeing situations as they truly are and setting aside our egos. Inevitably, businesses encounter challenging, messy, or ambiguous circumstances. We’ve all (unfortunately so) witnessed or heard of colleagues facing disrespectful situations comparable to emotionally painful divorces, complete with bullying and threats. When confronted with unforeseen or complex business challenges, it is crucial to approach them with a win-win philosophy. No one should lose face, and negative displays of power should be avoided. While ethics and professionalism should be standard in business, kindness and justice are often neglected in the fast-paced business world. Incorporating fairness into our business dealings contributes significantly to cultivating good karma.
Positivity:
Quick reactions and decisions made under stress or panic rarely lead to positive outcomes. Instead, they tend to amplify the bad karma that initially placed a business in a difficult position. In today’s dynamic market environment, businesses often face uncertainty and numerous impending changes. Navigating these challenges requires resilience and the ability to maintain a clear vision. Good karma thrives when a business remains steadfast, refrains from blindly pursuing alternative paths, and maintains a positive and optimistic outlook amidst setbacks. While it may sound “new age-ish,” maintaining and focusing on positivity truly pays off.
Mindfulness:
In our interconnected world, being mindful of the impact our businesses have on the planet is a definite must. Mindful businesses prioritize sustainability, environmental responsibility, and eco-friendly practices. They actively seek ways to reduce waste, conserve resources, and minimize their carbon footprint. Moreover, they recognize the social element of their actions. Social accountability has become increasingly important, with ordinary individuals, celebrities, and businesses being held responsible for their “not so nice” behaviour. Upholding ethical practices, transparency, and social responsibility aligns businesses with the expectations of their stakeholders and nurtures good business karma.
These four principles—Generosity, Fairness, Positivity and Mindfulness —serve as the pillars for fostering good business karma. How do you feel about this concept? Do you practice any principles that you believe promote good business karma? Share your thoughts and experiences here.
by Miriam Hara | Oct 3, 2023 | Agency, Business Success, Communications, Creative, Design, Marketing
What Is Design Thinking?
We all live and work in a world that is constantly evolving and transforming. Design thinking helps guideus through the maze of challenges that traditional problem-solving methods can’t quite navigate. For sure we’ve all encountered challenges and have gotten stuck with a problem and think, “There’s gotta be a better way”? Enter design thinking. Think of it as a buddy system for your brain. It’s about teaming up, caring about the people you’re helping, and coming up with ideas that haven’t been chewed over a million times.
Design thinking is a versatile approach to problem-solving, transcending industries and disciplines.No matter what your profession is…design thinking can help you create innovative solutions that truly matter.
Lets Break It Down In 5 Easy Steps
These non linear steps, rather they are fluid, allowing for continuous refinement and improvement.
1. Empathize: Understand your users. It’s like getting into someone else’s shoes. You gotta feel what they feel. Chat with ’em, hang out, just get their vibe.
2. Define: Frame the problem. So what’s the real issue here? Break it down into simply succinct phrases and make it clear.
3. Ideate: Generate solutions. Time for a brain party! Toss around any and all ideas. Crazy is welcome. Let the creative juices flow!
4. Prototype: Bring ideas to life. Show it! Chicken scratches will do! Make a doodle, a rough thingy—anything to get your idea across.
5. Test: Refine and improve. Can you say research? I can’t say it enough. Get out there! Let your target poke at it, tell you what’s up, and then tweak as needed.
Is It Really Worth It?
Whether its about product design or social innovation, design thinking offers benefits that go beyond simple problem-solving.
Unleash Creativity: Design thinking encourages creativity and innovation. Fostering an “safe” environment, your giving your brain permission to go wild!
Better with Buddies: Collaboration drives innovation. When everyone’s in, ideas get prolific!
Users Dig It: Understand and empathy provides perspective. If your users are smiling…you’ve got a win!
Roll with the Punches: Don’t get propriety about the solution. Being flexing and open to change is the name of the game. Change is cool.
Some Real World Evidence:
- Sharing platform Airbnb was facing a crisis in 2009, with little revenue and lackluster growth. The founders turned to design thinking to identify the root cause of their problems, which turned out to be the quality of their listings. They noticed their photos were kinda meh. They jazzed that up, and now they’re big-time.
- Stanford University’s d.school: The Hasso Plattner Institute of Design at Stanford University, better known as the d.school, has been a pioneer in design thinking education. These professors teach the good stuff. Helping future world-changers do their thing.
- IDEO.org: This non-profit design and innovation consultancy focuses on addressing poverty and social challenges through human-centered design. They’re out there fighting the good fight. From health to learning, they’re making days brighter.
Thinking the Design Way
Embracing this way of thinking is about more than adopting a new methodology—it’s about cultivating a new mindset.
• Feeling is Knowing: Give a genuine listen. It’s cool to care.
• Messy is Okay: Life’s a rollercoaster. Hang tight and enjoy the ride.
• Mix It Up: More minds, more magic. Different folks, different strokes.
• Do the Thing: Whip something up. Test it out. Fix, repeat. Action beats perfection.
Design thinking is so much more than just a problem-solving methodology – it’s a mindset and a way of life. It’s not just some buzzword. For us at 3H, it’s the ‘secret’. We dig it, enabling us to deliver exceptional results for our clients.
by Miriam Hara | Sep 27, 2023 | Agency, Branding, Marketing
I know, it’s an awkward stated headline, but I wrote it that way intentionally because it clarifies the point. In business we often hear the term ‘logo’ used interchangeably with ‘brand’. However, while these 2 terms are inextricably linked, they are not synonymous. A brand is so much more than its logo. It encompasses the persona, essence, and positioning of a brand. While brand logos play a significant role in a brand’s identity, “a logo does not a brand make’.
Case in point: When you see a bitten apple logo, you instantly think of Apple. But is it just the logo that resonates with you? It’s the association of innovation, sleek and minimalistic design, superior quality, and a certain lifestyle that comes to mind. This total experience is the brand.
The Brand Beyond the Logo
A brand is the sum of all experiences, feelings, and perceptions a customer has with your company. It’s your company’s personality and character, the promises you make and keep, the values you uphold, and the way you communicate with the world.
Let’s talk Coca-Cola: Their brand is not just about their unique logo or signature red and white colour scheme. It’s about happiness, togetherness, refreshing moments, and universal appeal. Coca-Cola has consistently positioned itself as more than a beverage company – it sells an experience, a feeling. Their ads, marketing campaigns, social responsibilities, and even the tone of their communications, all resonate with this brand essence. And I must point out that it’s the evolution of its brand essence. Coca Cola has been around for a long time.
Logos – Part of the Larger Whole
A logo, while essential, is only a visual representation that triggers recognition for a brand. It’s like the cover of a book that invites you to dive deeper into the story – the story is the brand itself.
Okay, I can’t talk about logos without bringing up Nike‘s famous ‘swoosh’ logo. The simple, fluid design symbolizes motion and speed, fitting for a brand that outfits athletes. But Nike’s brand goes beyond the logo. The Nike brand is about motivation, aspiration, performance, and breaking barriers. The tagline “Just Do It” echoes this sentiment and has driven association of that sentiment right into the swoosh.
The Persona, Essence, and Positioning
Creating a successful brand involves establishing a strong brand persona, essence, and positioning. The brand persona is like the character of your brand – how it behaves, communicates, and interacts with its audience. The essence is the heart and soul of your brand, its fundamental nature or quality. And brand positioning is how your brand distinguishes itself from competitors in the market.
Take Tesla for instance. It has positioned itself as not just a car manufacturer, but a pioneer in sustainable energy solutions. Its brand persona is innovative, forward-thinking, and bold. Albeit, I would say that has more to do with Elan Musk than any branding initiative! The essence of Tesla revolves around sustainability, cutting-edge technology, and luxurious performance. Tesla’s logo, although simple and elegant, does not alone make Tesla the brand it is today. It’s the larger narrative that brings the brand to life.
In a nutshell, a logo is an essential part of your brand, but it’s only a piece of the bigger branding picture which extends far beyond it.
What does branding mean to you, beyond the logo? Share your thoughts here!
by Miriam Hara | Sep 21, 2023 | Branding, Creative, Marketing
As a seasoned brand marketer, I’ve come to realize a fundamental truth: brand marketing is not personal.
As marketers, it is our responsibility to ensure that personal opinions do not overshadow the brand’s intended message, style or persona. Our role is to utilize our expertise and exercise objectivity to effectively promote the brand ‘on our watch’ and maintain its integrity. In my years of experience, I have witnessed that, although separating personal preferences from the brand persona is essential for success, for some, it’s not always easy!
A brand is more than just a sum of personal tastes and preferences.
It has its own character, style, and tone that define its unique identity. Picture this. You’re responsible for launching a new product (sku) as an addition to a very popular brand’s portfolio. As a brand marketer, you must objectively assess the potential appeal of the new product to the target audience and where it fits in the entire brand portfolio. You would need to conduct market research, analyzing consumer trends, and leverage your brand expertise. Only then can you make informed decisions that align with the brand’s image and resonate with the intended consumers.
Brand identity requires the same reasoning and objectivity. As a brand marketer, it is critical to prioritize objectivity. When personal opinions take precedence over the brand’s persona, we risk straying from the brand’s intended course.
As brand custodians, it’s our role to shape the brand’s character, style, and tone that connects with the target audience. We can only do this by not only understanding the brand target audience’s preferences and needs but by adopting them as the brand’s mantra. This means we need set aside personal biases and approach our marketing strategies with a clear and objective mindset.
Full disclosure—I don’t have a favourite colour!
Now, I’ll let you in on my own little branding initiative – I wear purple every day and have done so for the better part of 35 years. Needless to say, people often ask if it’s my favourite colour. As a Creative Being I love all colours equally. But the reason I wear purple is because it’s the agency’s brand colour. Over time, it has become an integral part of our agency’s persona. By embracing the brand’s colour, I not only align myself with its identity, but I also showcase my commitment to its success.
It’s essential to remember that personal opinions should not overshadow the brand’s intended message. By allowing personal preferences to influence creative decisions, there is a risk veering off course and diluting the brand’s impact. To ensure a brand’s longevity and effectiveness, the brand’s character, style, and tone must be prioritize above personal inclinations.
Avoid the common pitfalls.
Maintaining brand integrity also means avoiding the pitfalls of personal bias in design and visual elements. A brand’s logo, packaging, and overall aesthetic should reflect its intended message and appeal to the target market. For instance, I have penchant for minimalistic design. If I insisted on revamping every brand’s visual identity to align with my taste, I wouldn’t be working in a creative agency for very long, let alone 35 years! By utilizing brand expertise and adopting an objective approach towards each and every brand we are entrusted with, we can make design choices that authentically represent the brand’s character while resonating with the intended audience.
As marketers, there’s a critical need to strike a balance between personal tastes and brand persona. By prioritizing objectivity, we can effectively deliver a brand’s intended message while staying true to its unique identity. Success is measured by our ability to navigate the brand’s identity with objectivity and build brand integrity. Here’s to the power of brands and the role we play in their success! What are your thoughts? Please share them here.
