by Miriam Hara | Aug 11, 2023 | Advertising, Agency, Branding, Creative
Has the mojo of creating ‘creative’ shifted hands?
Many think that creative agencies have lost their relevance due to computer software, apps, and social media tools taking over the roles once held by creative directors, illustrators, and designers. Consequently, the magic that was once inherent in the creative agency’s offerings seems to have vanished. Well that just not so, and I’ll explain why I think that.
In today’s tech-driven and social media-dominated world, it’s important to ask ourselves: What makes branded creative concepts truly magical? There’s been a tremendous amount of buzz about social media…and there has always been a discussion about the increasingly changing role of the creative agency.
While computer software, apps, and social media have democratized creativity, it’s essential to avoid oversimplification by equating accessibility to software and platforms with top-tier branded creative concepts.
Despite their prevalence, the creative process behind these concepts retains the power to evoke magic, even in the age of social media.
It’s important to understand that creative concepts go beyond design, software, apps, or social media trends. Believing that creative concepts are solely about these elements would be naive. In reality, a solid creative concept requires more than just design expertise or the ability to create viral content with modern tools. Developing exceptional creative concepts that resonate in today’s connected world demands time, effort and critical strategic thinking. It’s not about the software or the latest social media craze, it’s about the ah-ha! moment.
While clients may have profound knowledge of their business, creative professionals and designers possess the skills to bring forth that special ‘ahh’ reaction.
Drawing from my experience of running a boutique agency for 35 years, I have witnessed the transition from drafting table to computer screen and the rise of social media as a powerful tool for creative expression. I can confidently affirm that the creative mojo is alive and well, even in this new landscape. In fact, it may be even more accessible than ever before! So YES, agencies can and do continue to deliver creative concepts in the digital age.
Throughout the years, our team has tackled a wide variety of projects. We have taken fragmented pieces and seamlessly woven them into cohesive, succinct creative concepts that tell a story both offline and online. Additionally, we have successfully transformed dry, complex material into engaging, accessible content that thrives across various social media platforms. There’s something truly special about a beautifully crafted, on-brand piece of creative work. It brings forth a sense of beauty and joy!
Creative minds have a unique perspective that fuels amazing creativity. If software or social media had truly diminished the magic of creative concepts, we would expect TV ads, music, promotional contests, PR campaigns, and other creative outlets to suffer the same fate. However, time and time again, we have witnessed properly conceptualized, executed, timed, and delivered creative content evoking positive reactions both offline and online.
Branded creative concepts, when thoughtfully developed, remain magical in this age of technology and social media. The perception that creative concepts have lost their magic may stem from an influx of mediocre creative work that fails to deliver desired results or capture the attention of today’s digital-savvy audience. In the realm of marketing and branding, this is far from magical.
I look forward to hearing your thoughts on this subject. Please share them in the comments below.
by Miriam Hara | Aug 4, 2023 | Agency, Branding, Marketing
One of my favourite expressions is that brands are living organisms. I believe brands are not stagnant entities. They breathe, evolve, and mature over time. Just like any other living organisms that surround us. We often speak about brand evolution and what it means, not realizing that as brands evolve they “become”. Therefore, the evolution of a brand’s being, essentially, the art of rebranding a living organism is a delicate balance of observation and analytics.
Here’s something to think about: When it comes time to rebrand – the brand has something to say about what it evolves to and how!
Brand’s Humble Beginnings
Every brand, whether a household name or a budding start-up, begins its journey as a germ of an idea with great potential. Think of iconic brands like Apple, Nike, google or Coca-Cola. These brands were not always the global brand powerhouses we know them as today. They started with a vision and an offering that they made unique. Just like living organisms, brands go through a growth process, adapting to the ever-changing environment and consumer preferences.
Nurturing Brand Growth and Relationships
One critical aspect of nurturing and evolving a brand, is through various touch points or connections. The interactions a brand has with its target audience across different channels are what will provide its sense of being and the strength of its relationship with its audience. This includes everything from social media engagement, customer service, advertising campaigns, to product experiences. By carefully nurturing these aspects, brands can shape their identity and foster deeper relationships with their customers. They Become.
Starbucks is a perfect example of this. It has mastered its reach and connection far and wide. From the moment customers step into their stores, they are enveloped in a warm, inviting brand ambiance. The friendly baristas, the aroma of freshly brewed coffee, and the carefully designed interiors all contribute to the unique Starbucks experience. Additional, their engaging social media presence and loyalty programs further enhance the customer journey. Starbucks understood and understands the evolution of its brand. Each touchpoint with their customer base is seen as an opportunity to strengthen their brand and create a lasting impression.
Brand Evolution: The Art of Rebranding
This brings us to the concept of rebranding—a strategic decision made by marketers to redefine a brand’s image, target audience, or positioning. Rebranding can breathe new life into a stagnant brand, help it stay relevant, and appeal to evolving customer needs. While rebranding can be a powerful tool, it must be approached with caution. Brands need to carefully consider their loyal customer base and ensure that the essence and values that customers associate with the brand remain intact. A well-executed rebranding strategy can breathe new life and energy into a brand, while a misaligned one can alienate customers and erode trust..
In the fast-paced digital age and market, monitoring brand evolution is crucial. Social media, customer reviews, and data analytics provide unprecedented access to real-time feedback and insights. By actively monitoring a brand’s trajectory, companies can make informed decisions, adapt swiftly to market dynamics, and nurture a brand’s growth.
I believe, just like living organisms, brands possess the power to adapt, mature, and leave a mark on our world.
Do you envision brands as living organisms? Please let me know your thoughts here.
by Miriam Hara | Jul 21, 2023 | Advertising, Branding, Business Success, Marketing, Objective
As the world of marketing evolves, so does the demand for strategic thinking. Regardless of all new technology, at our disposable or how industries and marketing landscapes change, both setting objectives and strategies remain the cornerstone of successful marketing…and business.
This may be very basic for many who read this, but it’s always good to reset our thinking. As marketers we are always busy with so many elements of our brand that sometimes we may lose sight of the basics. So here it goes.
At the heart of every successful marketing campaign lies the ability to differentiate between an objective and a strategy. In the evolving world of marketing, these two concepts are often confused. To succeed in the business world, it is essential to grasp the distinction between them. Strategic thinking is an indispensable asset!
Understanding the difference between an objective and a strategy, and ultimately, learning how to leverage it to develop compelling marketing campaigns can not be understated.
The Power of Objectives
Objectives allow businesses to navigate the marketing landscape effectively. That’s why before anything else is done, businesses must first set their objectives. So what is an objective, and how do you establish them? Objectives are the desired outcomes that becomes the destination all marketing efforts. Objectives are marketing’s GPS. They serve as the North Star, setting the path towards success.
What Makes Them Objectives?
In short, objectives are businesses’ way of defining success. It’s the only way businesses can look back and assess results against their intention. But let’s take one step back and define what makes and objective, an objective… or better yet, a SMART objective. SMART objectives are specific, measurable, achievable, relevant, and time-bound, provide clarity and direction. SMART objectives involve setting specific and measurable goals, ensuring they are achievable and relevant to your business. AND more importantly they need to establishing deadlines to maintain focus and drive action. So why are they called SMART?
In a nutshell, objectives are your end goals, and they should be SMART:
Specific: Clearly define what you aim to achieve
Measurable: Quantify your goals for easy tracking
Achievable: Set realistic targets that can be accomplished
Relevant: Ensure the objective aligns with your overall business goals
Time-bound: Set a deadline to maintain focus and drive action
Here’s an example of a SMART Objective: “Increase our market share by 15% in the next 12 months.”
This statement is specific, measurable, achievable, relevant, and time-bound.
What’s in a Strategy?
Strategies are the plans that guide the achievement of objectives. They are the blueprints for achieving your end goals, providing a clear roadmap for how to get there. Strategies describe the overarching approach or direction, but they do not detail the specific tactics or actions needed to achieve the objective.
A strategy is the “how” while the objective is the “what.”
For instance, to achieve the objective of increasing market share by 15%, a strategy might involve targeting a new demographic.
Bridging the Gap: Tactics and Actions
Armed with a good understanding of objectives and strategies, tactics and actions are the next in line. Tactics are the specific activities or steps that will be employed to execute the strategy. They are the nitty-gritty details that bring a strategy to life. It’s the details that make for success.
For example, if our strategy involves targeting a new demographic, tactics might include developing a new product line, launching a tailored marketing campaign, or partnering with influencers who appeal to the target audience.
The Dynamic Trio: Aligning Objectives, Strategies, and Tactics
A symbiotic relationship between objectives, strategies, and tactics is essential. The alignment of these three ensures that all efforts are directed towards the same end goal, making it easier to measure the effectiveness of the overall campaign.
To illustrate the importance of alignment, take the scenario where a company’s objective is to increase its market share by 15%. However, their strategy is to focus on improving the quality of their products without considering the needs of their target audience. In this case, the strategy is misaligned with the objective, resulting in wasted resources and a less effective campaign.
To avoid this pitfall, always ensure that your strategies are developed with the objectives in mind. This will help stay on track and make the best use of resources.
Understanding the difference between objectives and strategies is critical and keeping it always top of mind is essential. Objectives guide your direction, while strategies provide the master plan for achieving those objectives.
An objectives is your destination; a strategy is your roadmap, and tactics are the steps you take to get there.
Armed with this dynamic trio, marketing efforts will always be well-equipped to develop and a implement successful campaigns that drive results.
So remember, be smart and remember to set SMART objectives!
by Miriam Hara | Jul 18, 2023 | Business Success, Communications, Content, Marketing, Social Media
Ah, social media – the double-edged sword of our time for individuals and brands alike! On the upside, it serves as a potent platform to engage audiences, enhance visibility, and cultivate loyalty. Yet, it also conceals a complex maze of potential hazards that can rapidly tarnish a brand’s reputation. Let’s dive into the ways social media can elevate or damage brands, and share some thoughts on navigating this ever-changing landscape effectively.
The Upside: Social Media’s Power to Elevate Brands
Unprecedented Visibility
Utilizing the power of social media, your brand now has the potential to reach and engage with your target audience in unprecedented ways. Share valuable, relevant, and engaging content to amplify your brand’s visibility, extend its reach, and attract new customers.
Building a Community
Social media creates a space for people to connect, share, and interact with brands and one another. Actively participating in these online communities, fostering meaningful relationships, and nurturing a loyal following can work wonders for your brand’s long-term success.
Real-Time Customer Service
Providing real-time customer service via social media allows brands to address concerns and resolve issues promptly. This proactive approach to customer care not only enhances your brand’s reputation but also demonstrates your commitment to customer satisfaction.
Influencer Collaborations
Partnering with influencers can help your brand tap into new audiences, boost credibility, and generate buzz. By aligning with the right influencers, your brand can leverage their existing followers and create a strong, authentic endorsement.
The Downside: The Perils of Social Media for Brands
Negative Publicity
A single negative news story, review, or incident can quickly spiral out of control on social media. If not addressed promptly and effectively, this negative publicity can leave a lasting impact on your brand’s reputation and how customers perceive it.
Inconsistent Messaging
In the fast-paced world of social media, it’s easy for brands to lose sight of their messaging. Inconsistent or off-brand content can dilute your brand identity, confuse your audience, and ultimately harm your brand’s image.
Crisis Management Gone Wrong
Crisis events can quickly intensify on social media, potentially putting your brand’s reputation at risk. Ineffective crisis management can lead to a loss of trust, credibility, and customer loyalty.
Ignoring Feedback
Failing to engage with or address customer feedback on social media can result in a damaged brand reputation. Brands need to actively listen and respond to feedback, showing their customers that their opinions matter.
To effectively harness the power of social media while sidestepping potential pitfalls, it’s imperative for brands to craft a robust and detailed strategy. Additionally, investing in captivating content, maintaining vigilant oversight of their online presence, and fostering active dialogue with audiences is key. By managing social media effectively, your brand can leverage its power to connect with customers, build loyalty, and drive growth. For a quick and easy reference, you can download our Social Media Understood ebook here.
I’d love to hear your thoughts or experiences on how social media can make or break brands. Please share your insights by leaving a comment below.
by Miriam Hara | Jul 13, 2023 | Branding, Design, Marketing
The influential role product packaging plays in expressing a brand’s identity and values can never be underestimated.
Impactful packaging design is not just about the visuals; it’s also about how effectively it communicates and ‘walks the talk.’ Effective packaging design hinges on several elements. As with anything design or marketing, it should be clear and simple. Customers should understand the product’s purpose, its target audience, and its benefits at a single glance. And more so than ever, in today’s world, honesty is critical.
Apply the “Do No Harm” rule
A package design should not over-promise and under-deliver because this can and will harm brand loyalty. Packaging should accurately represent a brand’s personality. Whether the brand is fun, sophisticated, or quirky, this should shine through in the packaging design. An emotional connection between the brand and consumers is vital, and that often starts with the packaging.
For certain sectors like food, packaging also serves a regulatory role. It needs to comply with the legal necessities of displaying nutritional information and ingredients, which also adds to the brand’s transparency and trustworthiness.
Sustainability in packaging is the new language that your brand must speak, loud and clear.
In the context of the ‘Do No Harm’ rule, packaging must also respect the environment. Sustainable packaging is no longer a ‘nice-to-have,’ but a ‘must-have.’
This calls for a shift towards materials that are renewable, recyclable, or compostable, reducing the ecological footprint. A commitment to sustainable packaging demonstrates a brand’s awareness and responsibility towards the environment, which in turn resonates with the increasing number of eco-conscious consumers. It’s the embodiment of doing no harm not just to your customers, but to the world we all share.
Impactful packaging design, on shelf and on line
Your package design should create impact and command attention, regardless of its location on a store shelf. It should be noticeable and compelling, whether viewed from the top, middle, or bottom shelf. Knowing the placement and position of the brand upfront should weigh into the design of the package. If the brand is positioned on the bottom shelf, the package has some heavy lifting to do. I needs to perform in ways that if the brand was at at eye level.
And know, packaging must also perform virtually. In today’s digital age, the impactful design stance applies to both physical and digital spaces. A brand’s packaging should stand out just as effectively in online marketplaces, maintaining clarity and appeal on any screen size.When it comes to online retail, packaging needs to remain compelling even in the absence of physical interaction. Detailed images and descriptions should help guide the customer’s decision-making process.
Let’s talk about the ‘in’, ‘out’, and ‘on’ of the package
The ‘in’ is about the product itself – it must be of high quality and meet the expectations set by the packaging. The ‘out’ pertains to the external design – the colours, typography, and imagery that should correspond with the product inside. The ‘on’ relates to communication – brand logos, essential information, and the overall message conveyed to the consumers.
All these elements play a vital role in ensuring the brand ‘walks the talk’. Advertising and messaging may initially draw the consumer to the brand (‘the talk’), but it is when they pick the product off the shelf that the brand needs to deliver on these promises (‘the walk’). Any discrepancy can confuse customers and damage brand integrity.
To ‘wrap up’, excuse the pun, crafting impactful packaging design is a delicate balance of aesthetics and strategy, creativity and clarity, and critically, promise and delivery. It’s not merely about standing out on supermarket or pharmacy, any retail shelves or online platforms. Packaging is about consistently representing the brand’s identity, values, and promises. Essentially, it’s about ensuring that your brand not only talks the talk but walks the walk.
Please let me know your thoughts on packaging and what it needs to deliver. Let’s talk!
