by Stephanie Fasulo | May 3, 2013 | Advertising, Branding, Business Success, Creative, Interactive, Latest, Social Media
So you have an idea for a social media campaign, and you’re thinking of all the millions of people you’re going to attract using Twitter, a blog or Facebook – it’s so exciting! But hold on one second, you have to ask yourself the easy questions first to be guarantee long-term success. Product vs. store branding online have obvious similarities but need to be managed differently.
Product branding online and store branding online are similar because both need to reach a specific audience, tailored especially to the individual needs and wants of the company and/or client. A product can have a fan base and followers who will support a social media presence just the same as a store ( i.e. grocery stores, furniture stores, hair salons, or retail outlets ). Product and Store branding have the same goals when trying to target specific audiences.
Content
The content for products and stores, obviously tailored to the social media strategy, can fall under similar categories and actually intertwine between lifestyle, health and beauty, healthy eating, environmental facts or fashion tips.
Ex. Ikea Canada Stores vs. Organic Make-Up Brushes.
Environmental ideas (gardening DIY idea above) on Ikea Canada’s Facebook page and the organic makeup brush products both can share similar content because they are targeting people who support the ideas, beliefs and culture of the brand they’re promoting online. With this said, both products and stores need to keep a pulse and a keen eye for the market, what’s current and trending. Both will pull in great results with these similar online branding strategies.
Products go out; customers come in.
But there are some differences between product and store branding and they’re worth remembering. The first, and most important, is a store online presence should come from the location itself. The store is a place where clients can see what’s going on, learn about in-store promotions and, with luck, be enticed enough to visit through social media efforts.
Products can be sent out, given to customers through a blog. This way online visitors can get what you’re selling right in their hands. However, with store branding you need followers and supporters to come in and see your store, see the products on your shelves and experience the service you provide. That should be taken into consideration when branding online for the greatest success. Do it right and reap the rewards!
by Lisa Wedmann | Apr 20, 2013 | Advertising, Branding, Business Success, Latest, Social Media
It’s important to have a social media strategy. As Marketers it is important to get your message out in a consistent and timely basis; but how do you handle that when a tragic situation occurs within your community? Does your team have a crisis plan in place within your social media strategy?
Recently there have been some very tragic news stories that were rampant throughout mainstream media. When the horrible explosions occurred in Boston at the Boston Marathon finish line we at 3H, along with the brands that we represent, chose to extend our sympathies and then remain quiet in our social media streams. In light of the situation that was the appropriate and respectful thing to do and we were happy to see that many companies and brands chose the same approach.
Alas common sense is not so common and sadly there is always at least one company that puts out a message that the general public is offended by due to poor timing. https://twitter.com/stringsn88keys/status/324139615852298241/photo/1
Epicurious took a beating over these tweets and have since deleted them and apologized.
We can all learn a lesson by unfortunate situations like this. Here is a great checklist that your social media team should keep on hand:
- Turn off scheduled tweets/posts
- Listen to what your community is saying
- Just as you think before you speak (or should), think before you type and hit enter
If you happen to say something that you probably shouldn’t have:
- Don’t delete your post and then go into hiding
- Own up to it and do it quickly
- Be honest and genuine in your apology
If you approach your Community with honesty and integrity, even if you made a mistake, your Community will respect you for doing what you can to make things right. Once the dust settles your true fans and followers will still love you.
by Lisa Wedmann | Apr 3, 2013 | Branding, Business Success, Latest
Networking: Where Business Meets Social
Networking should be an important part of your Marketing mix. It provides a great opportunity for relationship building, brand awareness and lead generation. Networking in itself can be a full-time job if you let it. Time is a scarce commodity these days. People are so busy these days that they are looking for ways to combine their business with socializing, and looking to attend networking events that will help them achieve their business goals while building effective relationships at the same time. So how do you choose which events to go to? It is important to attend the events that will provide you with the best value for your time. Effective networking demands that you know who you are and what you want before you can effectively communicate and establish a mutually rewarding, sustainable relationship with someone.
I am constantly amazed by some people that lack common sense, so here are some tips (in no particular order) that will help you with successful networking.
Be Minty Fresh
Have you ever talked to someone after they’ve had a tuna fish sandwich and raw onions? It’s not pleasant! Brush your teeth. Suck on a mint. Chew gum. Just don’t be that stinky breath dude.
Listen
When you’re in a networking situation it is not all about you. Focus your attention on the speaker and concentrate on what is being said.
Don’t Sell
You know how it drives you crazy when you walk into a store and the clerk immediately jumps on you and tries to sell you on something when you don’t even know what you’re looking for yet? Don’t be like that crazy clerk and start pitching right off the bat.
Ask Questions
Find common ground and see how you can be of value to the person you are talking to. Ask people what they do, who they know, where they’ve been, how can you help them. They may not be in the market for your particular product or service at this time but you may be able to connect them with someone that can help them with what they are looking for and vice versa.
Mingle
It is great catching up with old friends and acquaintances; but if you really want to maximize your result see out someone that you have never met before and introduce yourself.
Be Yourself
People like to do business with people that they like, so be genuine.
Be Prepared
Make sure you have enough business cards for everyone in the room. There is nothing worse than making a great connection and not having a single business card left to give them.
Take Notes
Jot a note on the back of the business card about your conversation. This will make the follow up process much easier!
Follow Up
Send a follow up email, or pick up the phone and call, within 48 hours of meeting. Remind them of where you met, what you discussed and set up a time to have a more in depth conversation of you can be of assistance to them. So many people forget this step. Don’t be that guy!
Connect
Follow them on Twitter and/or Facebook. Send them a request to connect on LinkedIn. You never know what kind of opportunities that you may attract through a networking event!
by Jenna Elberson | Mar 26, 2013 | Business Success, Latest, Social Media
You have a great Facebook, Twitter, Google+ and Pinterest page. Your timeline photo, background image and profile pictures are eye catching. Your brand is engaging your fans/followers with compelling content, because as we know content is king. You have all the elements you need for great social media presence, do you have social media metrics to track and measure the growth and success on the social media landscape?
There’s more to social media metrics…
If your brand has a business page on Facebook tracking changes to your social media is easy, but that’s not always the metrics you need to go by. Even on sites like Google+, Twitter and Pinterest it can a little more complicated, but it’s do-able. Keep in mind that not every client or business is the same so measuring metrics and your ROI will vary.
Here are just a few ways you can measure the success of your social media and enhance it. First start with…
1. Track it!
Search the web and you will find a few social media templates that have likes, comments, RTs. You can easily make your own, ask your client or yourself what it is you’re trying to track. What is your objective with your social media campaign; retweets vs new followers? Once you have the items you want to track you’re good to go. Keep track of the weekly activity and at the end of the week visit the chart and see what works and what doesn’t.
2. Sales
You should keep a close eye on your sales when promoting on Social Media. Most companies see big gain in sales by doing a push on social media. Track which type of promo does best for your sales. Whether you offer a % discount vs. a BOGO etc AND also keep a watchful eye on which social platform you generate the most sales from. Pinterest always increases sale more when you promote and item like clothing or a gadget where as a % discount on a product will better suit you on Facebook and Twitter.
3. Engagement
Which stories or posts garnered the most comments? When your users engage with your brand or the content you aren’t necessarily gaining a fan you’re gaining interest from that person. Track their social media journey. Does a picture do better than a story or a video vs. a question. The social media chart should track this and by revisiting it find out what works and doesn’t with your brand and watch for an increase in engagement with your fans/followers. Another key ingredient here is how YOU engage with your followers. It doesn’t matter how long it takes you to response, but that you respond! People want their voice to be heard, whether it’s in a positive way or negative make sure you are engaging with your fans and interacting with them.
All brands will have a different social media strategy when it comes to tracking their metrics and ROI. As long as you keep a close eye on what’s working and what’s not and act on it, you will see a positive change towards your social media campaign. Not all things work the first time, be patience you’re working towards a positive ROI outcome and at first you don’t succeed try, try again.
by Miriam Hara | Mar 11, 2013 | Advertising, Branding, Business Success, Creative, Latest
Suffice to say that in any business, client happiness amounts to a happy business– your business. In the advertising world where business marketing meets conceptual communications …objectives, strategies and creative all need to be integrated to provide the one strong solution … it’s important to keep the following in mind to earn client happiness!
This should be your mantra: KNOW THEIR BUSINESS. It’s the equivalent of being prepared when you go to an interview. You must do your homework. Research their market, the industry, the competitive landscape and the product offerings. Remember trust must be earned, so if you’re not prepared and you don’t offer up a knowledge base of their playground…clients will get nervous about entrusting their product, service or brand to you.
Be a partner and not a supplier. Be accessible and make yourself a constant resource. In today’s speed of business, marketing teams, brand managers and marketing directors feel the need to rely on external resources to get the job done…and done well. Be that external resource. How? Ask to be part of the strategic process. Keep current on industry news or competitive information. Send them articles of interest or highlight key opportunities that may be pertinent to their company’s or brand’s success. Watch their back… and they’ll only be too happy to invite you in their inner circle to get the value of your insight!
Don’t tell them what they can’t do, tell them what can be done. As an advertising or brand agency it’s your job to sensitize them to the issues at hand, the potential problems of a certain initiative or concept…but if you leave it at that, that’s one more thing that they need to solve. If you want to keep your clients happy, provide solutions. You not only need to highlight the potential risks, you need to provide solutions to deter that risk. That’ll make them happy!
We all know it, we all think it. Everyone is a marketer, everyone is an art director, everyone thinks their creative. Often I have been directionally briefed. I get asked to deliver on a pre-decided tactic… “We want a direct mail” or “we need an advertising campaign”. Clients often know what they want, and they should. Afterall, they are the keeper of the brand. However, it’s our job to push the envelope and to ask the questions that may provide a hidden nugget, a new perspective, a different tactic. Our role as a brand advertising agency is to know about the next best thing about…well advertising and creative. So the rule of thumb…give clients what they need to see. Only then will they be receptive to a different approach and evaluate what you can bring to the table… making you again a partner in their business.
Prepare to WOW. It’s good enough is never enough. Go in with concepts and solutions that will WOW them. When presenting creative campaigns it’s important to go that extra mile. Understand the potential and limitations of each of your creative solutions and speak to them. Wow them, not only in what they see before them, exciting concepts, but in your thought process and preparedness to answer questions and provide insight.
One word. CARE. Ultimately that’s really the one word that wraps up all previous points. Care enough to matter. It’s about client service. There you have it. The secret on how to be a successful business. What is client management if it isn’t about keeping the client happy. And what makes clients happy, what keeps them that way is pretty straight forward.
No matter what client services you offer, ultimately there is one factor that will keep them coming back, delivering on your promise, promptly, effectively and consistently. Client Happiness is guaranteed to make your Business Happy. It’s a perfect marriage.
by Jenna Elberson | Mar 8, 2013 | Advertising, Branding, Business Success, Interactive, Latest, Social Media
The “Trend”. More brands are turning to social media to reach more of their customers through trending, they are not realizing the impact 1 tiny misspell or mistake can make.
Already in 2013 we have seen many social media fails. While they bring in a good laugh for the public, for the brands or companies it can be hugely embarrassing and worse.
Some of the biggest mishaps of 2012 were awarded with a SUXORZ awards at the New York social media show. Yes, just like the Razzies which are awarded for the worst movies of the year, prizes are now awarded for #socialmediafails!
Here are just a few of the recipients…
Belvedere Vodka
Belvedere thought it would be great to throw their hat into the meme ring. But when your fans mistake your “meme” as a promotion for rape an apology just doesn’t cut it.
Credit: SUXORZ
Tip: Think it through. When attempting a comical ad piece, think about your audience and what your brand is trying to convey. Ask yourself what is the goal of this promotion and go from there.
Susan Boyle
They say any press is good press. For Susan Boyle, her trending hashtag was the talk of twitter (and won her an award). #Susanalbumparty was one of the top trending topics last year. If you can’t see why… look harder.
Tip: Pick more than 1 hashtag option. When thinking of trending a topic, pick a few options to find the perfect fit for your campaign or promotion. Proof read twice, then a third time, even five times. Then have a group of people review them to. Fresh eyes are always helpful. The goal is to choose a hash tag that is legible and easy to understand.
McDonald’s
Look before you leap should be the motto for all social media campaigns. McDonald’s attempted to engage their followers by asking for heartwarming stories with the trending hash tag #McDStories. The hashtag quickly trended with negative stories and backlash and the campaign was pulled after 2 hours.
Tip: Understand that people like to complain more than praise. Tread carefully when asking for feedback or any type of response on Facebook, Twitter or Google+. Word spreads quickly in the age of social media.
Know of any other social media snafus. Please share them here!
