by Miriam Hara | Aug 27, 2013 | Advertising, Branding, Creative, Latest, Marketing
The real question is “should marketing be subjective?” Through years of creating concepts and designs, I have realized when you ask someone their opinion they will give it to you… whether they are qualified or not.
Most people either like something or don’t. It doesn’t matter if it’s a priceless painting like the Mona Lisa or their kid’s artwork hanging on the fridge. So the 
bottom line is, if people don’t like something there’s nothing that anyone can do to change their mind.
It would seem then, pretty tough to sell a product with a marketing position or concept that doesn’t resonate with the market. It’s even harder to come up with a marketing and advertising campaign that helps people make decisions on whether they should buy or not.
Marketing is like art
When it comes to marketing concepts, like art, everyone’s a critic. And like art, it’s not always easy to defend when the art you’ve just created is being criticized. It’s not like mathematics where it’s either right or wrong. 2+2 is 4 no matter which way you look. But marketing is different because it boils down to the way people think and feel.
Is marketing subjective? Is the creation of a marketing campaign purely subjective? Is it really based on the reaction of the client who tells you for the umpteenth time, ‘so and so doesn’t like it”.
Marketing behind the scenes
Not everyone seems to appreciate what goes on behind the scenes in marketing. Maybe you’ve heard: “Whoever came up with that idea? My kid can do better.” But marketing shouldn’t be evaluated on likeability alone.
Marketing is a critical business function to attract customers. Is it realistic then to leave marketing to chance? It’s true how we view elements of marketing can be subjective. I like that packaging. I don’t like that commercial. But what many don’t understand, fail to understand, forget, ignore or just don’t care is that marketing is strategic. It doesn’t matter what you like, your wife likes or your dog likes. A good marketing campaign first requires investigation and research. A SWOT analysis is key. A definition of target market is only the first step. We need to learn about our target market and what makes them tick. We identify what we want to accomplish. We anticipate how the consumer will react to our objective.
And through all this we are cognizant of the 4ps of marketing.
Marketing is the process of communicating the value of a product to our customers. We do this by positioning our product to find its place and stand out amongst all the noise and babble. We create brand awareness and we sustain that awareness throughout the campaign. In order to create a marketing campaign, we capture marketing insight to determine how best to connect with customers. We build a strong brand and communicate its value. We communicate consistently. We connect with our customers and deliver a message that communicates value. We are conscious to protect our brand. We monitor on a continuous basis. And in the end, our metrics tell us whether we were successful or not in cold, hard numbers.
Those numbers are the facts. They are indisputable.
So maybe, marketing isn’t so subjective after all.
by Lisa Wedmann | Aug 21, 2013 | Branding, Business Success, Latest, Marketing
Big companies spend lots of money and effort to build their brands. Brands help their products stand out. Microsoft, Walmart, Volkswagen. We get it. We know what they do.
But what about building a personal brand. Can building a personal brand help us to become recognized. Can a personal brand help build our careers? Build brand loyalty…to us?
Each one of us has a personal brand whether we consciously created it or not.
Our personal brand is the summary of what defines us as a unique and distinctive individual.
This summary is used when you talk about yourself to others. Or when others talk about you. More importantly when others talk about you… you should be memorable! Wouldn’t you rather someone say “call Joe, he can fix that” rather than “call what was his name… he’s the one that ….…pause…what was his name …?
Unless you want to be called ‘What was his name’, don’t leave your personal brand to chance. Personal branding is a way to make a name for yourself and to sell your talent and your skills. It highlights your values and enhances your reputation.
A strong, solid personal brand will make you stand out from the rest. It will help you when applying for a job, building a business or networking with new friends or associates. A powerful brand defines you at all times and lets others know who you are.
Your personal brand is an investment
When you invest in your personal brand you invest for a lifetime. And like any strong investment, with the right foundation and careful planning it will continue to grow. As it grows it encompasses your values and accomplishments and defines the person you are at any given moment in time.
Your personal brand is based on the thoughts and perception of others. That’s the beauty. Building a personal brand is your opportunity to construct that image. How would you like others to think of you? You have control and you can decide what image you want to project and work on that image.
Name it to claim it
Take the time to consider how you want to be perceived. Be clear about who you are and who you are not. This will become your mantra, your raison d’être. Every action, every activity should reflect that person. Focus your message on who you are and what you have to offer.
Personal branding isn’t easy but it can and will bring impressive results. Just ask Oprah! But no, seriously…if you want to know how to go about building a brand, click here.
by Miriam Hara | Aug 13, 2013 | Business Success, Communications, Latest, Marketing
The Editor says “Cut” and in many cases rightly so. In advertising, professional writers must develop copy based on the media they write for. But you don’t have to be a copywriter to write strong copy in the day to day business arena. In verbal communication some words naturally roll off our tongues when we speak. Words that help make our point strong. Often, we don’t talk in full sentences when we speak: we stop, we repeat, we gesture. That’s fine as it all contributes to the delivery of our presentation. However, in silent communication such as writing reports, posts, articles and business communication, less is more for writing stronger and succinctly.
The following are four unnecessary words that will make your writing stronger. Eliminating them for your business writing, will make a definite improvement.
Cut “very” from your writing
Generally, when we want to make our point stronger we tend to add extra words. So, we write: this is “very” important or we have a “very” big problem. Or how about this? One of the “very” first words to cut is very! Here’s a fun exercise taken from one of Mark Twain’s famous quotes: Substitute ‘damn’ every time you’re inclined to write ‘very’; your editor will delete it and the writing will be just as it should be!
Adding the word “very” does not help make your point stronger. It should be cut. Think about it. How much more stronger is “this is important” to “this is very important”? You decide.
Cut “really” from your writing
Really? Do you mean that? Is really, “really” necessary? “Really” is in the same boat as “very” and should be cut. It sucks the power from your words. You are not Ed Sullivan and it is not a really big show. The use of the word really as an adjective is the writer’s lazy way out. There are so many words in the English language to communicate the concept of proportion. Consider this. It was a “really” good meeting or it was a good meeting. Which sounds more professional? If you have to add the word really to the describe the meeting, maybe it really wasn’t that great a meeting!
Cut “just” from your writing
When you write “just” you “just” sound weak. I “just” wanted to follow-up. I’m “just” writing to see… With email and now texting, understandably, our language has become more casual. The word “just” almost feels apologetic. You almost never need the word “just” in order to make your point. It often is redundant and adds nothing to the point you are trying to make.
Cut “thing” from your writing
This is one of my pet peeves. What exactly is a “thing”? When you write ‘thing’ it is not clear what you mean. For example, you write an email to your boss, “following are 3 things that resulted from our meeting”. In this case what does “thing” mean? Are they action items, are they observations, are they deadlines, what exactly are they? Things make the points irrelevant. It doesn’t add any credible to the issues you are detailing. The word “thing” has it’s place in writing, but not to illustrate or to establish a list or issues. Better and clearer to cut the word “thing” and state explicitly what it is that you mean.
Take five… let your writing be a cut above the rest.
As easy as it is to include these four words in your writing, it’s equally (not just) as easy to remove them from your repertoire of writing. Before you press the send button, or make your word document into a PDF for general viewing, take five minutes to review what you have written. Use technology to your advantage and “Find and Replace” to cut these 4 unnecessary words. After that, your writing will be strong.
by Miriam Hara | Aug 6, 2013 | Business Success, Design, Latest, Marketing, Social Media
In today’s corporate environment the vertical integration of all marketing facets is fast becoming the norm. The adage of “wearing many hats” that was once synonymous only with entrepreneurship, is no longer. Corporate marketing is increasingly becoming, in their own corporate space, a marketing hub for their brands, services or products.
If you’ve been following our blog 3H hoopla, you know that I have posted many times about the changes in technology and what that has meant to the advertising and creative field. Today I’m going to focus my perspective on what those changes have meant to corporations. Technological advancements, in terms of today’s computer and software systems, have allowed corporations to get “a handle” on their creative. Desktop publishing has given way to more sophisticated marketing and creative departments. Many corporate businesses have full internal marketing and creative departments, staffed with art directors, creative directors and graphic designers. Needless to say, this also means there is a greater need for full internet connectivity and monitoring of the way the corporation presents themselves to their target audience online, requiring a merging of the IT department with the evolved marketing department.
Over two decades after the launch of desktop publishing and the worldwide web, the business world is “a buzz” with social media.
Today’s corporate marketing departments are now finding themselves having to contend with all the social media platforms: Facebook, LinkedIn, Twitter, Pinterest and Instagram, to name just a few! Although the social media channel is nothing new, its platforms are relatively unchartered territory for corporate marketing. Many don’t know how to use them effectively, or evaluate and monitor their use.
As a result, many corporate marketing departments are becoming entrepreneurial adding yet another hat, social media to the number of hats they are currently wearing. Unlike entrepreneurs however, budgets are the not the motivating factor in initially taking on social media as a DIY (“do it yourself”) initiative. What ever the motivation is, it isn’t too long before corporate marketing is faced with the fact that to really run and maintain any social media property effectively, it takes a lot of time, focus, energy and knowledge.
Corporations are vertically integrating their creative needs and now, their social media needs.
On a theoretical level it all makes sense. At the surface, staffing for social media simply involves a good command of the English language with a strong understanding of social media properties. Right? Corporate businesses can now “own” all the layers of marketing, from product development, brand management, creative development, design and execution and now social media. The motivation of control and “owning” the brand voice is a real concern, but there are creative professionals and agencies that can be outsourced to provide this service seamlessly.
All this to say, social media isn’t a layer of marketing to be taken lightly. Social media entails strategy, investigation, monitoring, writing and engagement on a continuous (24-7) basis. At this point of the life cycle of Social Media, does it make sense for corporations to spread their resources too thin by including social media into their marketing layers? What are your thoughts on this, I’d like to hear about them.
by Miriam Hara | Aug 3, 2013 | Business Success, Latest, Marketing, Social Media
At the risk of stating the obvious, social Media is social. It’s social and because it needs to be interactive it’s high maintenance. It’s a new way of networking….for brands and businesses. As such, there should be a considerable amount of investment earmarked to be successful in this arena. The definition of social media differs from every business’ perspective. For some it’s Facebook and Twitter, others it’s LinkedIn or Google+, or YouTube and Pinterest…. to name only a few. Regardless of perspective, social media impact on brands and business is building significant momentum. It has grown and there’s no sign of that momentum capping any time soon.
You already know that if you are managing a brand, a business, local or international, you must find and exercise your voice within this channel. Now that you have your space in the social media environment, you can now exercise social media influence. Building a solid community is a must. It’s important that you create a community that is relevant for your brand and business.
Here’s a short list of what you should consider when establishing a social media presence for your brand or business:
1) Determine the why. Understand why your brand or business needs to be in the social media space. And no, you guessed it, “because everyone else is there” isn’t enough of a good reason. It’ll help if you write the pros and cons of participating in this channel. Note, I did say participate. Social Media isn’t complacent.
2) Establish goals. Don’t just go at it! Is it important to build a 10,000 strong community? If s,o understand why it’s important. Establishing how your brand or business will define success in this channel is important to get future support and budget allocation towards this channel.
3) Be strategic. Don’t go for broke! If you can’t do all the properties, then just do 1 or 2 very well. Social Media demands time… and each property you engage in, needs attention and initiatives to build a community. Investigate the different properties (ie: Facebook, Pinterest, podcast, blogging), and understand how each of them can or can not benefit your brand and business. Like with every advertising budget, understanding the efficiencies of a property and its associated costs will offer direction on what to do and not do .
4) Engage Regularly! There’s a rhythm to any social media property you choose to take part in. You must walk the talk. Too many brands and businesses have a Facebook Page and don’t post regularly (and that is the key). That’s why you must not only intend to post consistently… you must plan it. If you don’t, then save yours business money; don’t be on Facebook! Same goes with having a Business Page on LinkedIn and not leveraging it. If you decide to create a forum, or blog, of newsletter, but don’t regularly post… then what’s the point? Social Media isn’t about observing, it’s about engaging!
5) Set Initiatives and Budgets. Have a realistic plan… and stick to it. It’s important to earmark funds to build momentum to set up a worthwhile community for your brand or business. It takes effort, time and dollars to build “critical mass” in order for your brand to get social!
Marketers know that social media is a staple in the new media subset and should be considered as much an advertising channel as billboards, TV, print, radio and direct mail– with the distinctive advantage of enabling a continuous dialogue flow with a brand’s market… providing information, insights and influence. To my point of view, high maintenance or not, social media for brands and business is no longer a nice to have, but a need to have.
by Miriam Hara | Aug 1, 2013 | Advertising, Branding, Latest, Marketing
During the course of my marketing career, I have seen many brands change their marketing strategy, marketing direction and marketing definition on an annual basis or even worse, more often than that! For those of us who have professed the art of marketing, it becomes second nature – even an unconscious behaviour – to resist jumping ship when the water gets rough. It’s crucial for a marketer to support a marketing strategy, position, a brand persona or brand style. A marketer has to stay focused on the chosen strategic direction, even when there’s a storm brewing – and stay the course.
There’s always a new idea, a new marketing strategy or a different approach available for a brand to take.
It may not be wrong, but the true question should be: Is it right for the brand at this time? Marketing is all about putting a stake in the sand. This doesn’t mean being rigid. In fact, for a brand to grow it must be fluid, it must evolve and move in a certain direction. At the same time, a marketer must allow for seamless transitions that will add to its positioning.
There are a few behaviours you can count on when you roll out a brand marketing initiative and determine your marketing strategy. It doesn’t matter if its packaging design (or redesign), an advertising campaign, product positioning or a marketing concept – here are a couple of things you can be sure of:
- Everyone is entitled to their opinion. Respectfully though, not everyone’s opinion should have equal weight.
- Many people, including colleagues, don’t like change. Just as everyone has an opinion, most resist change and will sometimes criticize what’s new or different. Change often makes people uncomfortable.
For any marketer to put a stake in the sand with their marketing strategy, and stand behind it when the going gets tough, they must do their marketing homework beforehand. Here’s how:
- Investigate! Know your market. Know who plays in your market. Know what competitive brands are out there, and what marketing strategies they use. Get out there and do store checks, get price comparisons, look at promotional initiatives, and say yes, even to a one-time Nielsen three-year trend of the market category and segment you are considering.
- Evaluate what you have now. Don’t assume it is wrong. Do your research. Talk to your target audience. Get their take on your brand and on your brand’s positioning. It doesn’t matter what you think, it matters how your brand communicates with its audience. Say yes to market research! It’s well worth the investment. (Notice I didn’t say cost!)
- Quantify the potential. Know what marketing strategy works and what doesn’t. Measure it on a scale that will allow you to accurately assess your marketing stance.
After you do your homework, you can launch your marketing initiative stocked with objective, “non-personalized” rationales. This will give you the tools you need to ward off those nay-sayers and the ones that resist change! Furthermore, you need to wait it out. It’s amazing how with a little time, a revolutionary idea, or funky package can become comfortable and the good old standby!
bottom line is, if people don’t like something there’s nothing that anyone can do to change their mind.