by Miriam Hara | Aug 27, 2013 | Advertising, Branding, Creative, Latest, Marketing
The real question is “should marketing be subjective?” Through years of creating concepts and designs, I have realized when you ask someone their opinion they will give it to you… whether they are qualified or not.
Most people either like something or don’t. It doesn’t matter if it’s a priceless painting like the Mona Lisa or their kid’s artwork hanging on the fridge. So the 
bottom line is, if people don’t like something there’s nothing that anyone can do to change their mind.
It would seem then, pretty tough to sell a product with a marketing position or concept that doesn’t resonate with the market. It’s even harder to come up with a marketing and advertising campaign that helps people make decisions on whether they should buy or not.
Marketing is like art
When it comes to marketing concepts, like art, everyone’s a critic. And like art, it’s not always easy to defend when the art you’ve just created is being criticized. It’s not like mathematics where it’s either right or wrong. 2+2 is 4 no matter which way you look. But marketing is different because it boils down to the way people think and feel.
Is marketing subjective? Is the creation of a marketing campaign purely subjective? Is it really based on the reaction of the client who tells you for the umpteenth time, ‘so and so doesn’t like it”.
Marketing behind the scenes
Not everyone seems to appreciate what goes on behind the scenes in marketing. Maybe you’ve heard: “Whoever came up with that idea? My kid can do better.” But marketing shouldn’t be evaluated on likeability alone.
Marketing is a critical business function to attract customers. Is it realistic then to leave marketing to chance? It’s true how we view elements of marketing can be subjective. I like that packaging. I don’t like that commercial. But what many don’t understand, fail to understand, forget, ignore or just don’t care is that marketing is strategic. It doesn’t matter what you like, your wife likes or your dog likes. A good marketing campaign first requires investigation and research. A SWOT analysis is key. A definition of target market is only the first step. We need to learn about our target market and what makes them tick. We identify what we want to accomplish. We anticipate how the consumer will react to our objective.
And through all this we are cognizant of the 4ps of marketing.
Marketing is the process of communicating the value of a product to our customers. We do this by positioning our product to find its place and stand out amongst all the noise and babble. We create brand awareness and we sustain that awareness throughout the campaign. In order to create a marketing campaign, we capture marketing insight to determine how best to connect with customers. We build a strong brand and communicate its value. We communicate consistently. We connect with our customers and deliver a message that communicates value. We are conscious to protect our brand. We monitor on a continuous basis. And in the end, our metrics tell us whether we were successful or not in cold, hard numbers.
Those numbers are the facts. They are indisputable.
So maybe, marketing isn’t so subjective after all.
by Miriam Hara | Aug 3, 2013 | Business Success, Latest, Marketing, Social Media
At the risk of stating the obvious, social Media is social. It’s social and because it needs to be interactive it’s high maintenance. It’s a new way of networking….for brands and businesses. As such, there should be a considerable amount of investment earmarked to be successful in this arena. The definition of social media differs from every business’ perspective. For some it’s Facebook and Twitter, others it’s LinkedIn or Google+, or YouTube and Pinterest…. to name only a few. Regardless of perspective, social media impact on brands and business is building significant momentum. It has grown and there’s no sign of that momentum capping any time soon.
You already know that if you are managing a brand, a business, local or international, you must find and exercise your voice within this channel. Now that you have your space in the social media environment, you can now exercise social media influence. Building a solid community is a must. It’s important that you create a community that is relevant for your brand and business.
Here’s a short list of what you should consider when establishing a social media presence for your brand or business:
1) Determine the why. Understand why your brand or business needs to be in the social media space. And no, you guessed it, “because everyone else is there” isn’t enough of a good reason. It’ll help if you write the pros and cons of participating in this channel. Note, I did say participate. Social Media isn’t complacent.
2) Establish goals. Don’t just go at it! Is it important to build a 10,000 strong community? If s,o understand why it’s important. Establishing how your brand or business will define success in this channel is important to get future support and budget allocation towards this channel.
3) Be strategic. Don’t go for broke! If you can’t do all the properties, then just do 1 or 2 very well. Social Media demands time… and each property you engage in, needs attention and initiatives to build a community. Investigate the different properties (ie: Facebook, Pinterest, podcast, blogging), and understand how each of them can or can not benefit your brand and business. Like with every advertising budget, understanding the efficiencies of a property and its associated costs will offer direction on what to do and not do .
4) Engage Regularly! There’s a rhythm to any social media property you choose to take part in. You must walk the talk. Too many brands and businesses have a Facebook Page and don’t post regularly (and that is the key). That’s why you must not only intend to post consistently… you must plan it. If you don’t, then save yours business money; don’t be on Facebook! Same goes with having a Business Page on LinkedIn and not leveraging it. If you decide to create a forum, or blog, of newsletter, but don’t regularly post… then what’s the point? Social Media isn’t about observing, it’s about engaging!
5) Set Initiatives and Budgets. Have a realistic plan… and stick to it. It’s important to earmark funds to build momentum to set up a worthwhile community for your brand or business. It takes effort, time and dollars to build “critical mass” in order for your brand to get social!
Marketers know that social media is a staple in the new media subset and should be considered as much an advertising channel as billboards, TV, print, radio and direct mail– with the distinctive advantage of enabling a continuous dialogue flow with a brand’s market… providing information, insights and influence. To my point of view, high maintenance or not, social media for brands and business is no longer a nice to have, but a need to have.
by Lisa Wedmann | Jul 26, 2013 | Advertising, Business Success, Creative, Latest, Marketing, Objective
Quick… Pop Quiz
Answer the two following questions with the first answer that jumps in your mind.
- Who is the most creative person you know?
- Who is the most objective person you know?
Now think of those two people joined into one brain. Kind of like Dr. Jekyll and Mr. Hyde but they are both nice.
On the one side you have the creative person, full of original thoughts and insights, willing to try and experiment with new and innovative ideas.
On the other side, you have objective Judge Judy. Straight and by the book. Judgments are objective, based on facts and not influenced by personal feelings in the courtroom.
Creative ideas can turn into billions of dollars
Creative originality is valued in advertising and marketing. We create fresh views that draw and keep people’s interest. Just think of Steve Jobs, Mark Zuckerman or Bill Gates. They all took a creative approach to their businesses; conducted creative campaigns and turned their ideas into billion dollar empires.
Objective thoughts balance creative ideas
At the same time business must be objective. You can bet that Steve, Mark and Bill were as objective as they were creative. They mixed their creative idea with business objectivity. They asked questions such as who is the market, how big is the market, where the market is headed, how much money can be made. This is objective thinking and the answers are the objective facts that are required to run a successful business.
Inventors need to be both creative and objective
We only have to look at a few examples of Dragon’s Den to understand where creative and objective didn’t always mix. On the television show inventors and entrepreneurs pitch their ideas to a successful business panel. They hope to get money to grow and expand their business.
Many of these inventors, although creative come up with ideas that nobody wants. For example edible greeting cards for dogs or a pair of roller blades you strap to your knees to get from one kneeling job to another fast.
And for that reason they’re out.
by Miriam Hara | Jul 24, 2013 | Advertising, Branding, Latest, Marketing
Sales makes money and marketing spends money. It’s usually said in a snotty way and the person saying it usually acts all superior as if they have the secret to life and anyone who doesn’t understand is low, low down on the food chain. Say what you will, those of us in the advertising and marketing business we understand what’s behind the comment. We know where the truth lies. Let’s clear up a major misconception. Marketing and the advertising it propels gets customers and clients in the door, sales closes the deal. There’s different types of marketing for different types of business. But regardless of what business you’re in, there are considerations that should be part of the equation when you decide to go the do it yourself route.
Cutting Costs: Bring marketing tactics in-house
Since sales generates money, there are times when the marketing support areas feels that they are looked upon as an expense… not an investment. Therefore, the quick and superficial analysis says…cut costs by bringing design and media planning in house. You say the media commission and you don’t have to pay agency premiums of simple design. Bright idea in theory. But not so bright in application. There are two very real impacts to this decisions.
1. In-house marketing doesn’t cut costs
Hard to believe? But time will tell. Consider this.For you accountant types out there… outsourced marketing doesn’t require vacation pay, pensions, statutory holidays, office space, computers….think of the savings!!! All kidding aside… look at it from this perspective. Chances are in house marketing creative staff are not as skilled as specialists in an outside agency. The real aspect of a design is being challenged creatively. That ceases to become an option once they have been working on the same business of over a year. An outside agency works on many business, thereby creating a natural environment of creativity and growth. It wouldn’t be fair to expect your in house marketing creative team to be as nimble. They have little exposure to other creative talents. They must rely on themselves for inspiration. Isolated, tucked away in some remote area, creativity comes hard in this type of situation. Time drags on. And no, a marketing coordinator can’t do the media strategy and planning…nor should they. There’s an artform to strategically choosing which media to go to and what the benefits and results are going to be . A handful of people can’t be experts in graphic design, copywriting, social media, web design, packaging, advertising, television, radio… do I need to go on. In house staff will give their best efforts but their efforts will take longer and they can make costly mistakes.
2. In-house marketing can cost money
Mediocrity becomes the norm. Breakthrough thinking becomes a thing on the past.This will, over time, weaken sales. Unfortunately lack of inspiration, creativity and lack of expertise will slowly destroy your brand. It’s an insidious degradation, hard to detect and even harder to understand. Sales weaken and everyone wonders why. Some will say it’s the economy, the company needs restructuring, let’s burn the sales manager but few will look at their marketing department. Take this recommendation. Rather than try to staff for a department that is a vertical business to your business, take the time to choose the right agency. Agencies provide a new perspective. An outside perspective and will stand and fight for the right solution for your business and brand. Based on expertise and experience that is vast and varied. To make sound analogies and fair business assessments to grow your business. It’s important to choose the right agency for your business. Before you bring your marketing in house find and talk to a few advertising and marketing businesses and discuss your needs.Instead of bringing your marketing in house consider outsourcing your advertising and marketing. Let’s see, you want to know if we can give you a referral? Oh yes… a company called 3H comes to mind. 🙂
by Justin James | Jul 5, 2013 | Advertising, Business Success, Latest
Today, I find myself in an advertising agency on my first day at 3H Communications as an intern. Good for me! Let me back up a little and give you some background on well, me, the 3H Intern. Since the day I was old enough to understand that I needed money to live, I started asking myself the big question: How can I make money?
I eventually decided that I wanted to become an entrepreneur and start my business after finishing university. Now, I face only two problems:
1. I have no idea what I should be innovating , inventing or doing for my business, nor how to market what I was doing.
2. I need to be accepted to a university.
The combination of these two factors was rather daunting, until I heard of an interesting opportunity to gain in work training. This training provides a better understanding of the working world and can be used on a resume to help with future job and university applications. Through a Specialist High Skills Major business program at my school, I enrolled in a Co-op and was fortunate enough to be offered an internship at
3H Communications – a marketing advertising agency in downtown Oakville.
Excellent! Before I started working, I needed the proper attire. I visited a few stores and gathered the full ensemble: shoes, shirt, jacket, tie, and dress pants. Sweltering in the summer heat but looking professional, I approached the doors of 3H Communications Inc.
A day in the life of the 3H Intern:
The company is very impressive. There are talented writers, designers, and web developers working here, oozing talent and confidence. The workplace has a vibe of creativity and dedication, creating a stimulating work environment.
After a brief boardroom meeting, I was assigned a cozy office space to work in. My supervisor showed me what work I needed to complete, and as I tried to absorb all the instructions, I quickly turn into a Macklemore rap song. ‘All right. Okay. All—all right, okay.’
The day progressed and I learned much about effectively gathering data, evaluating consumer interest for a product and targeting the right demographics. In one day of work, I learned the equivalent of a semester’s teachings in school. I believe that co-op workplaces offer a great opportunity for aspiring teenagers because they can gain practical skills and information, which in business, proves to be more valuable than theoretical knowledge.
My experience as an intern is already phenomenal and I am only one day into my month-long co-op. Future ambitions aside, being an intern at 3H Communications Inc. is much more enjoyable than flipping burgers at McDonalds or one of the other limited jobs generally available to a 16-year-old.
Keep checking back here as I share experiences at 3H!
bottom line is, if people don’t like something there’s nothing that anyone can do to change their mind.