by Miriam Hara | Feb 25, 2013 | Advertising, Branding, Business Success, Latest
There’s been a lot of changes in the last 25 years, not only in the agency business but in business in general. I will be predictable and say it has all come about because of the computer. That would be right to a certain extent. However, I believe it’s the way in which business and people have embraced the computer and its technology that is responsible for the majority of the business shifts.
Here’s my list of what has changed at 3H over the last 25 years:
The space a designer needs: It really seems like yesterday I was trying to fit one more large drafting table in the studio… let alone purchasing one more Art Director Marker set and art pads and sketch pads to bring in a new designer. Gone are those days!
Our inspiration tools: Gone are the days of flipping through Creative Source or Illustration Guild books to get inspired for the next big idea. At 3H, we use to have a library of creative and resource books… now we have half a shelf…and that’s going too! Image banks are the tools of inspirations nowadays and there’s nothing wrong with that… until those images become the concept!
How concepts are presented: With the advent of the computer and printers, now mock ups seem complete and already done. Clients have a difficult time in processing that what is in front of them is “conceptual”… not complete. That even if we could purchase the image on our mock ups, artwork has to be created, images have to be prepped, copy has to be finalized… etc… At times, I lament over marker renderings where it was obvious the person in an ad was a place holder for an image of a person that was yet to be casted, chosen and photographed!
Time to develop: If the speed of business is fast and faster… the agency business is at warp speed! There’s a belief by business in general that since everything is computer driven, it should take less time. That is very rarely the case, if ever. Computers in the creative world have provided creative types and agencies with the ability to expand on the possibilities and to show them in more concise ways. It still takes the time it takes to come up with an idea and to develop it!
The definition of a designer: What really is a designer? In my way of thinking, designers need to be conceptual thinkers in the visual medium. This is just my opinion… but find, many designers today know technology and yet have no conceptual vibe. They rely on image to create a concept rather than using the image as a resource too. More and more the designers out of school today think inside the screen and not inside their minds! Again… my opinion.
Relationship building: Time is at a premium. With the speed of business coupled with, restructuring, right-sizing, down-sizing or whatever hip term is currently out there… clients don’t have the time nor the inclination to go for lunch. But for those of us who do have a relationship with our business partners (yes, I mean clients!), the relationship is stronger… texting, emailing and yes even face timing. It has allowed us to reach out in snippets…by the sentence, being integrated in the day to day fabric.
Cold calling: Cold zinging you mean! Getting someone on the phone to talk to you when they don’t even know you is more difficult. How we get leads… and follow up on them is totally different. On line lead generation, web site lead generation and e-zines are now the “in” thing to do in cold calling. That means efforts can be more streamlined both in time and money. A warm lead is much better than a cold one…so rather than spend your efforts and money on cold and warm alike, you can double your efforts on the ones that have expressed an interest…or following.
Brand reaching capabilities: The ways in reach we reach our target markets… and how niche we can go is astounding and becoming more so each and everyday. Through social media (Facebook, Twitter, Reddit, tumblr, Youtube, Linkedin), online properties, blogs, blogging, traditional media the options available to local, small, big and global advertisers are numerous and very exciting! Some of these channels don’t require design, but all require time and know how…that hasn’t changed a bit!
3H launched in 1988 with its corporate logo in Purple and Mustard. We had become synonymous with Purple because of our Mustard accents… and then we changed our accent to Titanium to speak to the digital and technology…to change our clients’ perception of what it is we do… but still remaining in the Purple so to speak. I am not sure what the next 5 to 10 years will hold, but I have often been heard saying “Complacency in business means death”… and I believe it.
Over the last 25 years, the ability to change has changed. Businesses are constantly looking for the new opportunity and are more than ever, open to the next best thing… even though embracing it still takes a little time.
by Miriam Hara | Feb 13, 2013 | Business Success, Latest
Lucky are those that are in love with what they do. Everyday is a new wonderful day filled with commitment, dedication and emotion. As I reflect back on the 25 years I have spent at 3H Communications and with all my clients, I truly believe that I have been blessed. Like any love affair or relationship there have been times that were in turmoil, filled with indecision and fraught with doubt…but more often, there were times that the challenges brought laughter, fulfillment, achievement and oh…the great memories. It has allowed me to build relationships that I value.
It’s easy to say that because I chose a “creative” profession that it is easier for me to be passionate about my job. But I really don’t believe that this is true. Over the years in business I have met people in all professions who really love what they do; from scientists, sales people, physicians, marketers… and yes, even accountants. All of us who love what we do, feel in our hearts and minds, that we have a calling.I can hear the collective thought saying “money”… but I can say for many that I have met, it’s not all about the money. It’s about that calling that makes us passionate and emotive about our accomplishments. It’s about doing it differently, doing it better and doing it well. It’s also that calling which makes us care, all that much more and strive for that extra elusive… thing.
I really do believe that you do what you are… and you are what you do. The perfect yin and yang scenario. To be one of those “they” people who love what they do. To have a passionate affair with your work, with what you do for over 8 hours a day is the best anyone could hope for. You never have to work a day in your life and better yet, you never look at it as work. Yes, the term workaholic comes to mind, but I don’t believe that this is an accurate term. Owning and working at your own business is a personality type. For those of us who are entrepreneurs you all know what I am talking about. Running 3H Communications over the last 25 years… I have worked… and not worked. I remember reading an article that Arlene Dickinson You Inc called Born this way that really resonated with me. Mind you, this speaks to being an entrepreneur…and the drive to become one. I believe that you don’t necessarily need to be an entrepreneur, or run your own business to really love what you do. Just like you find love in many places…you find passionate people who are driven by what they do… from volunteers , coordinators, managers, store clerks to big business executives.
I will end this post by apologizing for taking advantage of the Valentine’s Day timing and using “love” as the hook, line and sinker of this blog! I hope I haven’t turned anyone off by being gimmicky… but it was too good to pass up!
by Matina Singh | Dec 28, 2012 | Branding, Business Success, Latest
When we go shopping for anything from food, clothes or cars, we have a lot of choices, at times too many choices. Do we choose a brand that’s familiar to us or do we take a chance with a new one? How do we choose from all these different brands on the retail shelf… and what do they do to set themselves a part from the rest?
With the many choices we have as consumers it’s easy to be overwhelmed – throw in the towel on our decision making process and buy the already known rather than trying something new! But even if we want to try a new product, there are so many out there, we often don’t even know where to begin. Too many of POP materials and communications at the retail level put out by brand makers talk about the feature of their product and totally forget to talk to the benefits – in short, what’s in it for the consumer. Benefit-driven communications is the best way to speak to consumers. Is the brand more efficient? Provide time-saving or cost-saving?
In-store retail merchandising and retail point-of-sale (POS) mechanisms are crucial to make a connection with the consumer to drive both impulse and trial sales. To capture the consumer’s wandering eye, brands and retailers need to constant create new and innovative point-of-purchase (POP) to grab attention where and when in counts the most: in-store. Without these attention-getting on-shelf or in-store communication pieces, many consumers often overlook new products or specials and consequently buy familiar and already trusted brands.
Brand Marketers want to make sure that their brand doesn’t get lost in all the in-store option available to consumers. Here’s a quick check list to do just that:
- Packaging: This is the most important brand POP. It is the piece that will keep on working where ever it is: on-shelf, in-store, in the pantry, in the home. It is all about originality! The brand package needs to carry the brand character, personality and voice and more importantly speak to its benefits.
- POP: Using unique visual elements and colours that speak to the brand in order to draw attention to the product provides at the retail level the necessary impact. Creating effective POP on-shelf that speaks to consumers will entice them to make the change. Using mobiles, shelf-talkers, on-shelf coupon generators, on-shelf digital messaging are only a few tactics that are available.
- End Aisle Displays/ Check Out Displays: Using these in-store tactics are an effective way of making brands stand out. While consumers wait in line or turn the aisle, the “one brand” shelving strategy definitely gets the desired effect. Couple this impact with the right benefit-driven message and brands will be sure to generate the much sought after impulse purchase.
- Floor Graphics and Floor Stands: An effective and creative way to drive consumers right to products on-shelf is using floor graphics leading the way! Of course colourful floor stands filled with products are also effective and provide a solid “real-estate” space, often away from the competitive products.
Effective POP helps snap consumers out of their routine. It engages them at the most critical purchasing moment and affects behavior to drive sales. All brand marketers must be sure to get this part right. It doesn’t matter how great an advertising campaign is… if consumers don’t find the brand on the shelf, the sale is lost. After all isn’t that what it’s all about?
by Lindsay Sleightholm | Sep 25, 2012 | Advertising, Branding, Business Success, Creative, Design
So you’ve created a brand… What was once just a nugget of an idea has been researched, developed, designed and finally brought to life. The result of all that hard work is a complete identity that will embody all the values of your product or service. Now it’s time to release that new brand into the market for whom it was created. Time to pop open the bubbly and celebrate? Well, not just yet. Before you unleash your brand into the consumer world, there’s one more important step you need to take to ensure its success: you need to provide it with proper brand guidelines to steer it in the right direction. What are brand guidelines? Brand guidelines are a detailed outline of a brand’s essence, explaining everything from brand positioning to visual identity. They will form a document that will act as a reference tool of standards. In other words, they’re an “owner’s manual” for your brand. The standards given in brand guidelines provide direction in times of potential branding mishaps – say, for instance, an inappropriate use of a logo, which would result in inaccurate brand representation. Basically, it all boils down to consistency. The role of brand guidelines is to keep a brand consistent within its identity, and a consistent identity aids strength of brand. Is there any room for maneuvering? Of course. Consistency is the key to the strength of a brand’s identity, but that doesn’t mean there shouldn’t be a little leeway allowed for. Overzealous guidelines will only serve to box your brand into a corner. If guidelines are too restrictive – simply “insert photo here” – the brand won’t be able to thrive. It must be given room to breathe within its guidelines. And the creative team working with the brand should be able to convey effective messaging, without having to check their brains at the door. Know your guidelines
What’s important to remember is that a vested interest into the inner workings of your brand needs to be present at onset. Unlike the one you use for your car, this owner’s manual isn’t just something to consult when malfunctions arise. Instead, you need to ensure everyone working with the brand understands its identity, values, culture and how it communicates to its market. Brand guidelines should not only be made available at all times, but also clearly understood and referred to often. Brand guideline must-haves
- Brand definition: A clear definition of the brand should include all aspects regarding brand positioning, brand voice and brand management.
- Logo, icon and positioning statement applications: After the brand has been defined, it then requires having a complete illustration of the brand’s logo(s) and their components as part of the visual identity.
- Colour palette: The colours associated with the brand’s visual identity make up its palette. All colour values must be indicated in their various conversions for all forms of media.
- Identity restrictions: Unacceptable identity logo usage needs to be detailed in diagram form.
- Identity sizing and clearance: Minimum sizing and a measurement for logo clear space needs to be indicated.
- Identity typography: All typefaces, their sizes and weights as well as any typesetting requirements should be outlined.
- Trademarking: Any trademarks or legal lines that need to be present on graphic material, need to be stated.
- Brand visuals: Visual elements including photography and graphics associated with the brand need to be shown.
- Sample identity usage: Examples of acceptable advertising, promotion materials or signage while adhering to brand guidelines help to solidify requirements.
Anyone who has assisted in creating a brand knows the importance of brand guidelines. Successful branding starts with a clear identity and guidelines that promote consistency in its use yet allows for brand growth. In turn, the brand can thrive and build in value. The role of effective brand guidelines is essential to keeping your brand on the track to success. How much weight do you put on brand guidelines?
by Miriam Hara | Sep 24, 2012 | Advertising, Business Success, Creative, Design
Just how expensive is do it yourself marketing? In an age where technology has everything accessible to pretty much everyone the question begs to be asked… is this smart or not… and how costly is it? Today business owners can create their own logos, tagline statements, ads and websites all on their own. But like everything else in life, you have ask yourself… just because you can… should you? Just like speaking English doesn’t necessarily make you a writer, knowing software such as Photoshop or InDesign doesn’t make you a designer and understanding your market doesn’t make you a “creative thinker”.
Many businesses, B2B, B2C, retail or service proudly give out their business cards or show off their website with “I did it myself” attitude. This always surprises me. Businesses who hire carpenters, electricians or decorators to do up their offices, or even pay extra in rent to be at the right location, will skimp on designing a proper logo, establish a proper tagline and develop a proper site. What is it about the creative part of the Marketing field that makes business people think that it’s just an optional expense when establishing a business? What’s the point of having a website if it isn’t user friendly or it isn’t optimized for user experience so when people actually get to your site they get to access the information that they require effortlessly? How about the copy – if your site isn’t written properly for your target, and more importantly, if the copy written doesn’t take into account keywords for ranking optimization what’s the point of having the site up anyway? Isn’t the whole purpose of having a website to inform and get found on Google in order to call or come to your store?
I once went to a spa that charged me $175 for a 1 hour massage and then gave me a brochure with all their services. The brochure was a mess! Not only was it poorly designed, but it was riddled with typos… words were cut off and even the folding of the brochure was uneven. I felt that charging that much for a massage, the least that the spa should have done is offer their customers a brochure that has the same “upscale” feeling as their pricing! It left me with the feeling that they didn’t want to go that extra mile to sell me… to convince me that they were worth those extra dollars. In this case, good enough just wasn’t.
Most people wouldn’t even consider doing major repairs or transformations to their homes. I too can swing a hammer… most times I even hit the nail. And sawing a 2×4 piece of wood shouldn’t be too complicated, at least I don’t think so… just don’t ask me to saw a right angle! I’ll get it just about right, but not quite. Ask yourself this – if every time you walk into the kitchen and see the work that you did yourself, that isn’t just so… can you live with it?
Contrary to home improvements, the creative part of Business Marketing isn’t something that you can or should ‘live with’. First of all, it isn’t just you living with it… it’s your potential clients and customers that will be subject to it. Designers, writers, and professional marketers don’t just know how to use the tools… they know how to think marketing… they know strategy and market assessment. They do their homework for your business, looking at the competition, evaluating the market, understanding your business. Each of these professional designations (writer, marketer or designer) think in a process to determine the best way to market your business or brand, visually and cohesively… dare I say strategically?
I do understand that designing a logo, developing a tagline and creating a website can get expensive and ultimately it is an expense. But ask yourself how expensive is it to get it all wrong? To ruin your business’ first impression? Or not have the desired result from your website? Before you throw your hands up in the air and tell designers and writers how expensive they are, think of how expensive it would be not to have your business seen in the best light possible, or be found? Sometimes $1 spent poorly is a lot more costly then $1000 spent wisely.
