by cassandr | Sep 26, 2012 | Branding, Business Success, Social Media
Social media usage is no longer limited to people just being social online; it is now a major tool for marketing business and brands. As social media becomes more important for businesses, most incorporate it within their brand marketing, and in turn want to make a good ROI.
With the “newness” of social media come many unanswered questions, naturally on the results garnered by engaging in social media… on ROI, on value and on measurement.
A deciding contributing factor on results and value is a social media tactic that continues to divide opinion – namely whether or not business should venture into automated engagement. Automating social media activities is arguably a very controversial topic.
Many believe that you should never automate your social media activities because, after all, it’s supposed to be social. There is also a fair share of businesses that believe automating to be effective and less time consuming.
In today’s day and age it can be very tempting for businesses to automate their social networking workloads. After all, one less thing to constantly worry about!
Recently there has been an increasing range of softwares hitting the market that allows you to schedule and manage your tweets, Facebook posts, and LinkedIn profiles, etc. In theory this means that you can simply set up these programs to manage your posts and then sit back and relax. It sounds perfect in theory but there are a number of potential drawbacks like irrelevancy or insensitivity.
Just because you can, doesn’t mean you should. That’s what 3H’s Chief Creative Officer, Miriam Hara always says!
I tend to agree with this stance as I think social media shouldn’t be automated. What’s the point of using social media if you’re not being personally social? It’s like owning a Ferrari but getting a chauffeur to drive it…does that really make sense? Social Media is a thrilling channel for business to be part of. It’s fresh, it’s exciting, its very now.
It’s all about being current and staying relevant
If you’re not writing your tweets in real time, you are not taking into account what’s currently going on in the world. More importantly you can’t engage in real time. The very aspect of automation takes you out of the engagement that most brands want to harness!
It only takes seconds to turn something bad into something good… or vice versa. If there’s something relevant in your industry… or a controversy that breaks out that touches your business and brands… you want to be tweeting about that.This could have a serious impact on your company’s reputation and social standing, and sometimes there’s no coming back on top. You must take this fact into consideration that your posts are sensitive and relevant to current affairs.
Is it human? Or not?
As if this isn’t already an issue, you don’t’ want your posts or tweets being mistaken for spam! Think this through. If you have taken the time to set up a blog, develop content for that blog, established a Twitter account, then why take the shortcut on the last step and peeve off the people have taken the time to follow you and make them feel that they aren’t worthy of timely conversation.
Spread the social around!
The bottom line is that you need to look at your social media strategy and determine the approach that’s right for your business, not someone else’s. If you are a small business, with not too many employees and a lot of workload, automating your social media can be very attractive… However, I would caution against it. Social Media should be part of your business’ culture… it’s part of your business’ voice. So spread the social around! It doesn’t have to be one person who is solely responsible. If you’re a business owner, it’s a great way to develop rapport with your employees as well as with your customer’s communities.
After all, that’s what social media is all about!
I’d love to hear what you think.
Do you automate or schedule any of your social media activities? Why or why not? Do you think this approach helps or hurts a business?
by cassandr | Sep 14, 2012 | Branding, Business Success, Creative, Interactive, Social Media
When you hear someone say the word Pinterest, what comes to mind? In most cases your probably thinking stay at home mom, or even your grandmother. Am I right? The service is a little more than a showcase of favourite recipes and clothes.
Things have changed. Many businesses are taking advantage of Pinterest’s highly visual platform to build brand awareness and enhance their reputation. Yes, another social media platform your business needs to be present on…I can just hear the collective sigh out there! Don’t despair. Leveraging Pinterest for your business, and establishing your presence, your promotions, and share-able content creation is easily doable. Before outlining the first you must be convinced that your business needs to be on this platform.
So why use Pinterest?
Many businesses have finally jumped on the Pinterest bandwagon. The main reason is Pinterest does something no other social media does. It presents consumers with images in a simple, fast and easy to consume manner. Brands embrace it because it tells a compelling story that allows for interpretation for each consumer, thus starting a one-to-one conversation.
1. Establish your Presence
One of the strategies for using Pinterest is to first make sure you are projecting the right business image. This can’t be stressed enough. Keep your profile professional, this includes your photos, name, pins and so on. All these aspects directly reflect your business, so it’s important to follow these guidelines.
2. Picture Promotions
Many businesses today are taking full advantage of Pinterest for a number of reasons. Many people are now making use of promotions. To start utilizing Pinterest for business promotion is simple. Just organize a promotion for your fan base, and make sure it provides them an incentive to post their own images of your products. You can also use your Twitter and Facebook pages to market your promotion beforehand to grow your community.
3. Content
On Pinterest it’s important that the boards you create reflect your business or area of expertise. This can either make or break your success of your marketing campaign. It’s key in choosing boards that are related to your niche, and it wouldn’t hurt to follow brands that are related to your business.
Summary
Pinterest platforms user base is growing exponentially, which means it’s time for more businesses to take the plunge, and get started. Here are some key words of advice: Put your best foot forward through sharing valuable images and video. Remember, the old adage… a photo is worth a thousand words… and a very powerful marketing tool.
What do you think of Pinterest? Can your business benefit from it, and how? I’d like to know.
by cassandr | Sep 13, 2012 | Advertising, Branding, Business Success, Interactive, Social Media
Everybody is still talking about Facebook and it doesn’t seem to be stopping anytime soon. Yes, people use Twitter to jib jab… but ultimately you need a home base for online social persona… and an extension of your website.
A fan page is great way to connect with your users and a place to advertise your business, post pictures, videos and connect a variety of your other networks at one central location. But in order to do this effectively, you must have a solid number of followers so you can maintain the momentum of engagement. So how can you go about that?
Create Contests
To add value to your fan page you have to ask yourself for what reason are users going to join my page, aside from brand loyalty? You don’t want just to be a gateway for offering resources. A great way to create participation is through offering coupons and contests specifically to Facebook users. This is key in enticing existing fans to engage… and more importantly reach and get consumers to join.
Many stores offer their fans coupons on Facebook that can be used in store, providing an added reason as to why the consumer should join. For retailers, it’s a great mechanism to collect a customer database for future promotions. Coupons require consumers to click the coupon, which re directs them to a page where their contact information is required prior to the coupon being downloaded or sent.
Post Regularly
Like Twitter, and various social networking sites you must post regularly in order to attract new fans. In most cases two to three times a day is plenty, you can post more than that … however there is a direct correlation between the number of posts you post and how much time you spend on your page. You can also use the social media management software Hootsuite that can schedule your posts releases, although there’s a school of thought that suggests that fans feel that this is less authentic and isn’t perceived as favourable.
Respond
The easiest way to show your Facebook fans that your listening to what they have to say is to simply “like” their response. You could also just write a written response, it’s up to you. Again, being authentic is the best way to blend in with your fan base . Either way you want to show your fans that you pay attention with what they have to say, and stimulate discussion.
Include Surveys
One of the best ways to engage your audience is through surveys. People like sharing their opinions. With that in mind why not hold a poll on your page. In order to create discussion its best to stick with open ended questions that people can go on and on about. Make sure you keep people up to date with the results of the survey, again to keep them engaged and wanting more.
What tactics have you found useful on a Facebook page? We want to hear from you!
by cassandr | Sep 7, 2012 | Advertising, Branding, Business Success, Interactive, Social Media
In today’s day and age there are tons and thousands of blogs and growing. So how do you drive traffic to your blog? This is the million-dollar question that everyone asks.
Many people think that all you need is a catchy title about a popular topic, add in some popular search engine keywords and there you have it.
Well, it’s not that simple. Below are a few tips in building traffic to your blog.
Before getting started let’s begin stating the two basic reasons as to why regular readers follow blogs. Firstly, useful information is key in attaining followers and secondly highly engaging entertainment. If your blog substantially lacks either one of these don’t expect to get many followers because you won’t. You will need a different approach and a lot more brainstorming before reaching the next stage of building traffic.
Another key element in building traffic is you must be an expert in the particular topic you are talking about. There’s no sense in writing a blog if there’s no main focus. If too many unrelated topics are posted you will likely have an audience that will be very fragmented.
If your blog lacks expertise you’re just calling for trouble so, don’t expect to have an audience at all. But most importantly, have a focused direction.
If your blog offers valuable information, has a key focus then continue reading on about the tips and tricks of building traffic to your website.
1. Write Posts That People Will Want To Read
This sounds like a no brainer, but you would be surprised how many people forget to provide headlines and copy that will be interesting to your audience. If you write posts that the reader will find interesting they will likely come back and visit your blog regularly. That is only if you write often and regularly.
2. Use Twitter, Facebook and Google+ to Share Your Posts & Find New Connections
All three social networks attract a vast range of internet users around the world.
These networks which also be referred as “content distributors” meaning they can help you spread the word about your blog. Taking advantage of putting these networks will surely lead you on the path to success. Here’s how!
- Firstly, if you’re not already registered on these accounts I suggest you do so.
- Make sure you fill as much of these profiles as you can otherwise they will not look credible.
- Remember to connect with users on these sites whom already share a professional relationship, and begin following industry luminaries, and influencers.
- Share content with your peers especially anything that you feel is interesting enough to possibly go viral.
3. Optimize Your Posts for Search Engines
It is important when writing blog posts that you remember to optimize your pages for search engines to find them. I can’t stress this enough but you must include relevant keywords. A rule of thumb is to not overload your post with too many keywords or words that have not relevancy with what your talking about.
4. Tag Your Posts
It takes literally a few seconds to do yet people still don’t spend the time doing so. Adding tags to your blog posts is worth the time in terms of building additional traffic to your blog. They’re also key to helping readers find your blog when they are specifically searching for a topic, and can be easily picked up by search engines.
There are plenty other tips and tricks for building traffic to your blog. These four tips mentioned above are simply a good place to start and by no means the only ones. The blogging world is constantly changing and if you want to get to the top you must continue to read up on these trends.
How do you build traffic for your blog?
by cassandr | Sep 5, 2012 | Branding, Business Success, Interactive, Social Media
Have you ever wondered how to tell a real account from a fake account? The tricks they use, and the game they play? Well you’re not alone.
Unfortunately many fake Twitter accounts pop up everyday, some harder to spot than others.
The downside to fake followers for brands is significant. The number of followers a brand has becomes irrelevant if the followers are fake. Measuring social media is already a difficult process, but once you throw in accounts that add no value other than a number it becomes even more difficult.
How do you truly measure social media success if a brand gets nothing in return from its Twitter followers?
StatusPeople is an App that is a social media management tool that can easily help businesses and brands track their social media communities and if they are real or not. Over 150,000 people have used the Fakers App to find out what the quality of their followers is.
Barring the use of any Faker App, here are some online do-it-yourself identity checks to help you spot the fakers, right off the bat:
1) Style and Personality
Before following a Twitter account make sure to do a quick review of their biography. It is also very important to check out their tweets and the daily conversations they engage in. This can easily display the style and personality of the individual you want to follow.
2) Huge Amount Following, Small Amount of Followers
This is a pretty self-explanatory indication if an account is fake. If an account is following thousands, while only a few are following back, this is more than likely a fake account. One of the first things to check is if they truly work for a specific company; you could possibly expect to see other employees following them.
3) The Follow/ Unfollow Game
Have you ever had someone follow you on Twitter and then unfollow when you don’t follow back? Some people do this in order to have a positive ratio of followers to follows. These types of accounts wait a couple days for you to follow them, and then unfollow the people they recently followed. They continue and repeat the process until they have the desired number of followers.
4) No or Very Few Photo Uploads
Many fake accounts do not post many or any photos at all. Fake accounts typically have pictures of different people; this gives the illusion that this is in fact a real person.
5) More Than 50 Tweets a Day
Many fake accounts use services that provide them with automated tweets. These accounts do not target their tweets nor do they write there own content. In other words, they just let the software do all the work and send out as many spammy messages as possible.
Fake Twitter followers negatively affect both consumers and brands; brands in particular should remember quality is always better than quantity.
How do you use your Twitter followers to enhance your business strategy?
