by Miriam Hara | Aug 28, 2015 | Advertising, Agency, Business Success, Communications, Content, Interactive, Latest, Management, Marketing, Social Media
In life, we need a plan. To create rich content, we need a plan.
There’s a lot of buzz around content and content creation. For those new to content and content creation, it can get confusing. What is content? In a nutshell: content = information. Rich content = great information.
I’ll give you an example of what’s meant by content (information). As an ad agency, there is:
- The content (information) our clients hire us to create using a variety of vehicles: billboard ads, print campaigns, outdoor advertising, videos (including YouTube videos), TV spots, radio spots, advertorials, brochures, packaging, websites, Social Media, etc. … you get the idea.
- Then, there’s the content (information) we create for the agency: our internal marketing and advertising. This could be news and views delivered via our website, blogs, tweets, Facebook posts, pins on Pinterest, Instagram, posts on LinkedIn and on business-to-business sites, etc.
Rich Content – What’s its job?
Content’s job is to add value and provide insight. To do this, it must be engaging. To be engaging, it must be informative and interesting (i.e. ‘rich’). To be effective, it must be targeted. This is important. 3H’s content reach is wide-ranging and eclectic. We speak to our clients, to large corporations, small businesses, executives and non-executives, the business-to-business market, people in the creative field and students (particularly those in the arts and communication). A content piece may not (and likely, will not) resonate with all of these people, all of the time. So at 3H, we vary the content regularly, to make sure there’s something for everyone. And we’re strategic with our content. We put it in places where the people we want to see it, will see it.
Who? What? When? Where? Why? And How?
A helpful way to plan for engaging content creation is to think the way a news editor or journalist thinks when developing a piece. Answer the four “W” questions: Who? What? When? Where? Why? And answer the ‘H’ question: How?
Who?
Define your target market(s) — the people you want to speak to, the ones you want to engage with your content.
What?
What do we want to say to our audience? This will also help establish a tone for your content and a voice for your organization. Your business is unique; tone and voice help get that across.
When?
When will we reach our audience? Plan to reach out regularly, in the same places, so that not only do they expect you, they search you out. Appear sporadically and you’ll lose your audience. Be flexible and adaptable: if you notice your audience gravitating to new places (and with the pace of technology, this happens regularly) — be there for them.
Take advantage of established media events, things such as Earth Day, Labour Day, Heart Month, Diabetes Month, Valentine’s Day, etc. If your business is geared toward any of these things, piggy back your content on the media excitement.
Every business experiences an ebb and flow. Make the most of slower times to come up with new ideas for content.
Create events, unique ones that belong only to you. Then wrap content around these events. Content is about engaging your audience. Give them a reason to get excited, to celebrate and to connect with you.
Where?
Where will we reach our audience? Where do they hang out? If you’re not sure, do a little research.
Why?
Why do we want to create rich content? Sounds pretty basic, I know, but it’s important. Why do you?
As you plan moves along, the “why” should stick around. You’ve implemented a plan, but don’t set it and forget it. Review. Regularly. How is your content being received? This leads to important answers to questions, such as: “Why is this type of content working well for us, but this other type isn’t?” The success of your content is measurable. For example, you can measure the progress of your Social Media efforts with metrics (The 5 Easy Steps to Measure Your Social Media Campaign). You can measure response to your website Five Keys to Success for Measuring Your Website.
You can measure it by the comments and feedback you’re getting. If you’re never getting any feedback, start asking why?
A good plan has legs
A good plan has legs, it evolves; it can take you to new places with new insights so that your content consistently delivers value. Gives your audience a reason to keep coming back.
A good plan needs a good team
Content creation should not be the sole job of the content creator(s). I’ve said this before: Everyone in a company can and should have input. It makes for a much richer, collaborative and enjoyable experience and ultimately, content will benefit, in quality and quantity.
HOW?
How will you do it? It’s all about fiber …
- Meaty and rich content.
- Make it regular.
Add value! Provide Insight!
If you don’t feel comfortable or confident enough to create your own content, hire a content creator. It really is that important!
STICK TO THE PLAN!
(If it’s a good plan.) If the plan’s not working, find out why and fix it. Then … STICK TO THE PLAN!
Want to delve deeper into Content Creation? Download our free eBook: Content Creation Understood. 21 short snappy insights (we call them biz-isms) that will help you wrap your head around creating great content.
by Miriam Hara | Aug 26, 2015 | Business Success, Communications, Latest, Problem Solving
Stephen Leacock, Canadian writer and humourist
Canada’s Stephen Leacock had it right way back when. In his typical satirical style, he was saying: we make our own luck. We certainly do in business. Business opportunities and success: what’s luck got to do with it? Everything and nothing …
We often hear people say: “that guy, or that girl, is lucky.” Successful people are often considered lucky. More often than not, they look lucky and they sound lucky! Success is a simple recipe: it’s all about perspective and approach to life. It’s also about readiness. Chances are these so-called lucky people are “lucky” because they do four very important things …
- They seize business opportunities when they present themselves.
- They search out business opportunities, rather than waiting for them to arrive.
- They create business opportunities, in places where others see none.
- They recognize business opportunities, where a less curious, less open mind, might miss them completely.
There is luck in having business opportunities present themselves
You’re on a plane and sitting beside you is a marketing director of a national company (although you don’t know that at the time). If you’re open and curious about the person, you say hello, allowing you to take advantage of the luck of the draw that the guy or gal represents business opportunities. There is luck in having an opportunity present itself.
You’d miss that opportunity if you didn’t say hi and instead, opened your laptop and went to work, played a game on your phone, or stuck your earplugs in to listen to music.
There is luck in living in the moment
The fact that you smile and say hello indicates openness and curiosity; you’re in the moment. Being in the moment allows you to recognize opportunity and sometimes, uncover hidden opportunities. There is luck in living in the moment.
Maybe the person sitting beside you isn’t a marketing guru and doesn’t represent business opportunities. That doesn’t mean there is no opportunity. Maybe he’s a guy who travels around the world fixing military ships … so you learn about that. Human interactions have tails, sometimes the tail takes you places or teaches you unexpected things. Opportunities to learn are never wasted.
Good Luck has nothing to do with it
When people say ‘Good Luck,’ just before you get up to speak in front of 200 people, luck has nothing to do with it. You’ve prepared. You know your subject. You know your audience. Same with pitching for a new client — your ultimate success won’t depend on luck. You listened to what the client needed, you can give them what they need, you and your team covered all the bases, now you’re going to present your best.
When you pick up the phone, or get an email that says: “We’d like to you to come and give us a capabilities presentation for Advertising Agency of Record,” it has nothing to do with luck. It means the company’s heard about your work. Typically, it’s because you do good work. When it comes to good work, word gets around and leads to business opportunities. Hard work pays off. Luck has nothing to do with it.
Do nothing and you miss the opportunity and that’s no luck at all
If the company found your business through your website, you’ve obviously used SEO, adwords and content creation successfully. You put technology to work for you. You got found! That’s not luck, again it’s a reflection of your hard work.
You bump into a friend or acquaintance, nothing to do with your business world. She says that she wants people to meet you, that she’s spoken about you … you strike while the iron’s hot. You follow up immediately and make the next step happen. Do nothing and you miss the opportunity … and that’s no luck at all!
Lots of opportunities in life and in business are wild cards
I remember when I first came to Toronto. I’d been in town less than a month. The agency wasn’t even fully established. One of my designers told me that a large national was looking for an agency, but the selection process was already in the works. We could have said … “oh, that’s too bad,” or we could do what we did. We sent them something that was awesome … and received a fax back (yes, a fax!) inviting us to pitch as their “wild card”. We pitched. We got the business. That’s not luck. That’s creating business opportunities – making things happen!
Lots of opportunities in life and in business are wild cards. The “who knows, but let’s take a chance and go for it because I think there’s a chance,” type of opportunities. Even a small chance is some chance. But you have to act on that chance.
Luck in business is not passive
Webster’s Dictionary defines luck as: “the things that happen to a person because of chance: the accidental way things happen without being planned.” When we talk about success in business what counts is making chance count, making the “accidental way things happen” work in our favour.
Luck in business is not passive. It’s 100% active. Opportunity + Readiness = Business Luck. If you count solely on luck, you’ll most certainly be unlucky.
Think you’re lucky? Tell us why?
Send us your Lucky 7 List: we’re looking for a list of seven personality traits or positive actions that you believe have contributed to your success. We’re also looking for an Unlucky 7 List: seven personality traits or actions you feel can hinder or even prevent success. In a future post, we’ll publish the most motivational Lucky 7 List and the most enlightening Unlucky 7 List.
#3HLuckyList #SharedWisdom
by Joyce Turner-Gionet | Aug 19, 2015 | Advertising, Business Success, Communications, Latest, Marketing
Most of us want more: more time, more fun, maybe more money, more apps and upgrades to help us do what we do faster and more efficiently, more stuff to help us minimize chores we hate doing. I believe in ‘more,’ I do. (I want to take more trips!) If something can help me do more in less time, measurably less time, and the time saved allows me to do other things, then it’s all good. If ‘more’ can help me deliver more value to my clients, then obviously, that’s good too. If ‘more’ is going to make me happier, for more than the time it takes for the novelty to wear off, then I’m more-ish! What got me thinking about the value of ‘more’ was a comment this week from my cell phone provider.
Do I need MORE?
“You’re eligible for an iPhone upgrade.” Granted, the upgrade isn’t free. No, I won’t get the latest model, unless I want to pay a LOT more; but I’d get a model that gives me more than the 2013 model I have now. I got excited. I’m an Apple fan from way way back. It was tempting. I’d get a bigger screen with greater pixel density, a more powerful processor, a battery that will last twice as long, a better camera — all good things, all stuff I’d like to have; but that’s not my point. Do I need more? Right now, my phone does what I want it to do, but …
MORE is so tempting…
My MacBook Pro’s getting old. I could do with a lighter, faster, more powerful model; okay, a sweeter one than the one I’ve got.
Apple’s advertising — as always — is smooth, intelligently simple and exciting. For the latest MacBook Pro, it’s particularly appealing: Hey, Joyce, with the new Force Touch trackpad “you don’t just see your content, you feel it.” Hey, Apple! I’m all for “feeling” my content, I’m a writer. The subhead reads: “Press a little deeper, do a lot more.” I’d be able to look up a word in the dictionary by simply pressing a little harder on the trackpad; it can distinguish between a hard touch and a softer one. Haptic feedback, aka kinesthetic communication, is a marvellous thing. (Haptic is from the Greek, relating to our sense of touch.) The new model would scan my retina, bypassing the need to enter my user name and password. Maybe that would prevent my daughter from ‘borrowing’ my 15˝ laptop to watch Netflix on a larger screen (hers is 13˝ and just not big enough for enjoying her shows, it seems). But since I’m not storing secrets that could rock the world on my laptop, do I need retinal security?
But will they allow me to do MORE?
“A groundbreaking retina display. A new force-sensing trackpad. All-flash architecture. Powerful dual-core and quad-core Intel processors. Together, these features take the notebook to a new level of performance. And they will do the same for you in everything you create,” says Apple.
Wow! All of that makes my laptop seem about as current as the era in which we hominids split with our ancestors, the chimps, to walk upright. I could have all of this really cool stuff and I’d love it. But will those features, as Apple’s copy suggests, take everything I create to a new level? Will they allow me to do ‘more’? Maybe!
How much MORE do we need? How much is MORE really going to give us?
I’ve had conversations with my geek pal about ‘more’; he gets excited about the near future and the far future and how much more we’ll be able to do. It’s an exciting world and yes, we need to anticipate, stay current, stay relevant and lean on technology to help us work smarter. Use it and yes, upgrade it, to enrich our lives and make things better in all of the ways that it can. But every once in a while (even if it’s just delaying the inevitability of those unrecyclable parts from my iPhone ending up as e-Waste) shouldn’t we question the value of more? How much more do we need? How much is ‘more’ really going to give us?
The job of advertising is to persuade
The smarter the advertising, the more persuasive. Apple can be very persuasive; but at the end of the day, it still falls to me to be persuaded.
In the near future, NO new phone; but I do see a laptop – if only to get me to the dictionary faster and put that retina scan to work cramping my daughter’s laptop-borrowing style! And it would be really nice to schlep around a lighter laptop. For this week, though, I’ll forego the enticing bells and whistles, stick with my old laptop and continue doing more, with less. I’m not quite ready to be persuaded.
For a futuristic perspective on ‘more’, here’s a peek at what more we might/can expect:
Tomorrow’s World: BBC’s Guide to the next 150 Years
BBC’s Timeline of the Far Future (a thousand years, a million, etc.)
by Miriam Hara | Aug 18, 2015 | Advertising, Business Success, Communications, Latest, Social Media
Great Content is King!
Social Media is our current best friend. It allows us to talk regularly about our businesses (and ourselves) to anyone who’s interested. And there’s the rub: “anyone who’s interested.” The aim of great content creation is to get people interested! Content’s job is to engage. Content creation isn’t rocket science, but creating great content — content that gets people talking, responding and remembering — isn’t easy. It takes work, time and understanding. And yes, it requires you to set aside a budget for it. I’ve already written quite a few blogs on Content Creation including: Content Creation: Get found in 2014, Content Marketing for Businesses: 3 reasons to do it, “Compose Tweet Here” – 5 easy steps for great Twitter content. The bottom line in of all of them is …
Make Great Content a Priority
Creating rich, engaging content is the key to everything your business wants to accomplish. Commonly heard: “I don’t know where to start” or “I don’t have time to create good content.” The solution is clear: hire someone! In today’s business world, it’s not an option, it’s a priority – in every industry.
Here’s an interesting article, which aims to prove that creating great content is the key to achieving great SEO rankings:
5 Stats That Prove Great Content is the Key to Great SEO by Amanda Walgrove
Think YouTube, the place where 80% of online video is consumed. More and more, how-to and DIY videos are populating the YouTube channel. Businesses and brands alike need to be active in this channel if they are to create great content and keep their target audience engaged!
Content Creation is a trending topic, but it’s also evergreen. Contrary to what many say, content is nothing new. In marketing, content was always important! Now, there are just more ways to deliver it and measure its success!
Being in marketing and practicing what we preach (yes we do walk the talk), we’re launching the latest title in our eBook series, Content Creation Understood: 21 biz-isms you need for success. It’s composed of short, snappy insights that will help you wrap your head around creating great content, in less than five minutes!
Coming Up!
Over the next few months, we’re going to follow up the eBook with blogs that expand on some of our biz-isms, so look out for those! Here’s a taste from the 21 ‘biz-isms’ in our eBook: #8 Content is only the first step, #16 Optimize your content.
Content Creation: Are We There Yet?, is a blog we published in May this year. If you think you’re not there yet, it’s the perfect time to download Content Creation Understood. If you think you are there, check it out anyway, there maybe something else you can do to drive your content farther!
Hope you enjoy it! Let us know what you think.
Twitter & Facebook: #ContentCreation #SocialMedia #SharedWisdom
by Miriam Hara | Aug 12, 2015 | Advertising, Agency, Business Success, Communications, Creative, Latest, Management, Marketing
Is the concept of ‘value add’ or ‘value added’ overused? Perhaps it’s more correct to ask, is it misused? Has ‘value added’ become like the tipping issue? Many of us tip automatically, whether it’s deserved or not. Has the term ‘value add’ become interchangeable with just doing a good job, or simply meeting expectations, not exceeding them? What happened to going above and beyond, every time that you can? To me, that’s value added.
The retail landscape is rife with ‘value adds’
The retail landscape is rife with ‘value adds’. Think about extended warranties. You purchase a new refrigerator. You wanted value for your money, so you likely paid for the brand name as well as the fridge’s features and benefits. Brands that have been around for a while, proved their worth, built a following, have intrinsic value. But as you’re buying that brand name fridge, the salesperson encourages you to purchase an extended warranty beyond the standard one-year warranty — a warranty that will protect you — and one you’ll have to pay for. Where’s the value in that?
What is that saying about the product? Shouldn’t you be able to expect that the refrigerator will work for you a heck of a lot longer than one year? And if it’s not going to, then shouldn’t the manufacturer promote an offer to fix anything that does go wrong in the 13th month after you bought it, and fix it for free. That would be a true value added proposition! Same thing goes for a car purchase and the extended warranties that go along with those purchases. Fundamentally, these types of things are not adding real value, they’re just up-selling and increasing the profitability of “you”. I believe I should be able to expect that most high-ticket items that I purchase are going to last a while; that they’re going to meet my expectation of performance, without me having to buy protection in case they don’t.
‘Value added’, from a business owner’s point of view, is having my vendors go beyond… which make them partners… not vendors.
‘Value added’, from my business owner point of view, is having my vendors go beyond. It’s having their service and their staff perform well beyond my expectations, not just meet my expectations. I hired them to meet my expectations. And I’m ecstatic when they exceed them! In other words… you got the business, now keep it by impressing.
In terms of my clients, value added doesn’t mean giving them great creative. They expect great creative. Why else do you go to an advertising agency? It doesn’t mean delivering on time, that’s an expectation from the outset. It doesn’t mean delivering results. That’s expected too.
‘Value added’ happens when we anticipate what the client needs before they need it.
Value added happens when we anticipate what the client needs before they need it. It’s when we nudge them by showing them there’s a better way. It’s by surprising them with things that they didn’t expect; things that help and delight them. Value added is exceeding beyond what our clients expect, and giving them a reason to keep coming back. It’s making them feel good about working with us because not only are we delivering on their expectation, we are adding value to the service and valuing them as clients, by exceeding their pre-conceived expectations. At its core, value added should be about building relationships.
Jump! How High? That’s not value added.
Jump! How high? That’s not value added. Leap as high as I can for my clients before they ask me to jump… now that’s adding value.
What is your idea of ‘value added’ in your ‘world’? I’d be interested to hear!
#ValueAdded #SharedWisdom #ExceedBeyond
by Miriam Hara | Aug 10, 2015 | Administration, Business Success, Communications, Creative, Latest, Management, Problem Solving
I’ve blogged about 7 Things I absolutely Need in a New Creative Hire and my slightly tongue-in-cheek 7 Quirky Questions to Ask a New Creative Hire, but there is another important viewpoint to consider – that of the person you’re hiring. What does the person you’re thinking of hiring absolutely need in order to say ‘yes’ to the hire? Things your new hire absolutely needs from you. ‘Need’ and ‘want’ aren’t the same, remember. In many ways, we all need the same things. What we want varies. We need food, but some of us might want an expensive Vita-Mix to blend, mix, puree or process recipes to make that food. Wants are flexible, needs are not; not if you want a motivated, contributing, satisfied creative employee.
The interesting thing about uncovering what a person needs is that it can help you decide if they are the right person for the job.
The interesting thing about uncovering what a person needs, is that it can help you decide if they are the right person for the job. It lines up with my earlier blog: 7 Things I Absolutely Need in a New Creative Hire. I’ll skip salary talk; that’s related to budgets; yours and theirs, and stick to more universal needs. I’ve been a business owner for many years, so I trust my experience and my instincts when I hire, but I’ll quote the behavioural coaches here. Mostly, my views align. I see all of the following as ‘needs’. No one is ever going to answer in neat little phrases like in the list below, but if you listen carefully, you’ll see what their needs are and which ones are most important. It’s my feeling, that you owe it to your business and to your business’s culture, to see if you can satisfy those needs.
Just because we’re in charge, doesn’t mean we don’t have our own needs and goals.
The list below was put together on LinkedIn by business coach and author, Rick Conlow (I’m summarizing here, the full link to his piece is below) and in my view, warrants repeating and reviewing once in a while, even if we’re not thinking about hiring anyone new. It’s something we all need to check in on. Are the people we’re working with getting their needs met? Are we as business owners and managers getting our own needs met in the jobs we do? Just because we’re in charge of a business or organization, doesn’t mean we don’t have our own needs and goals. Are we getting the same things from our own environment as that new hire is expecting? As I mentioned, I feel Rick’s guidelines are essentially universal and apply to all of us, so don’t think of them as just about the people you’re hiring or have already hired. They apply to all of us. Are we setting or getting:
- Clear expectations and goals.
- Recognition and praise.
- Regular communication with leadership.
- Growth.
- Trust.
- Responsibility.
- Respect.
- Pride in their work.
- Ongoing opportunities to learn.
- Achievement.
I think as Business Owners and Managers, we have a responsibility to remind ourselves, “I know what I need from the people who work for me and how it relates to what the business needs, but what will this new person need?”
Rick’s ‘driving-it-home’ point: “If you want your people to be better, you have to be better as a leader.” I agree. Getting back to that new hire, I think as Business Owners and Managers, we have a responsibility to remind ourselves that “yes, I know what I need from the people who work for me and how it relates to what the business needs, but what will this new person need? Will this job match and meet (at least mostly) their needs?”
Essentially, it’s a symbiotic relationship; if the needs of the person we’re thinking of hiring don’t match fairly closely with what we can deliver and what we believe people really do need, then trouble brews.
LinkedIn. Article by Rick Conlow: The Top 10 Things Employees Want From Their Job.
Additional Reading
Canadian Business. The best cultures, perks and benefits: Canada’s Best Employers 2015: The Top 50
Profitguide.com: The definitive list of organizations that have mastered the art of employee engagement Canada’s Best Small and Medium Employers 2015: The Top 50
Interesting afterthought: This famous study in human behaviour ranks by importance, our hierarchy of needs, in other words, the elements that motivate us: The Theory of Human Motivation by Abraham Maslow Maslow’s Hierarchy of Needs
