by Madi Secareanu | Apr 9, 2012 | Advertising, Branding, Business Success, Creative, Interactive, Social Media
On or around March 30th, you may have noticed that Facebook has automatically changed your brand page to Timeline. While some were resistant to the change, let’s remember that if we don’t move forward, we get left behind and for brands on Facebook, hopping on board and getting to know the new Timeline is imperative. The nature of the Facebook brand page has changed so here are some of the pros and cons of the new Timeline for brands: Pros
- Visuals Traditionally social media has focused on words, but as we’ve seen with Pinterest, visuals are starting to have a more significant impact. With Timeline, brands now have more visual space to work with. There is now a large cover photo, a profile photo and larger photo stories. Brands can also pin images to the top of the Timeline. Apps are also now visually represented under your cover photo. This is very valuable for consumer engagement and creating a dynamic page.
- Highlighting and Pinning A great opportunity for brands to showcase important content and engage followers. By pinning a story or an image, it automatically gets priority on your page, remaining at the top of the timeline for up to 5 days. It lets important posts “cut through the clutter” and drives attention to what’s new or what’s important to your brand’s followers.
- About The “About Us” section has been given a facelift. Right below your cover and profile photos you now have a small “About” space where you can write an engaging description about your brand. The “About” link found right below this description takes you to a page where you can share more comprehensive information about your brand.
Cons
- No more default landing tab Currently working on several Facebook campaigns, I’ve realized that the loss of the default landing tab has really changed the way brands can drive people to their Facebook pages and promotions. Facebook has taken away the privilege of putting promotions, welcome pages, or other customized apps as default landing pages. Brands have to get creative – and use the available features to support and promote Facebook campaigns on Timeline.
- Cover Photo Restrictions Putting restrictions over the kinds of images that brands can use in their cover photo can be a good thing if they are limiting offensive and inappropriate content. However, Facebook has restricted the option to encourage new followers to “Like” a brand, show promotional and brand information or use a call to action in a cover photo. Considering that the default landing page option has also been removed, a cover photo without these restrictions could have been a useful area for brands to showcase new and exciting promotions or important information.
At 3H, we’ve embraced the new timeline. But what do you think of the new Facebook Timeline for brands: Like? Or Dislike? Does it give brands more or less opportunities to successfully market themselves on Facebook?
by Miriam Hara | Apr 5, 2012 | Advertising, Branding, Business Success, Creative, Social Media
Is the way we are communicating SAFE? Has the less “physical” interaction that we are now all adopting with so much enthusiasm curtailed our ability to develop original thinking and thought provocative inventions and innovations? Has being faceless allowed us to be impolite, rude and COLD?
Humans have never been more “social” then in the present… and yet, recently, on a discussion I posted on Linkedin, I received one statement that left me quite chilled! My discussion point was very succinct: Is the way we communicate digitally impacting negatively on the way we network in business or not? This discussion topic, based on a post to our company blog Hoopla, written by one of my colleagues about the “social in social media.”
With the onslaught of social media, the ability to communicate has never been easier nor more immediate. But does more mean less? Is the quality of the communication and the connection as important or as necessary as it was in the past, a mere 2 or 3 years ago? Has our ability to be considerate been diminished by the fact that we can be impersonal. That we are one step removed from the person trying to connect with us. No longer is a voice or a face to the conversation reminding us that there is a person at the other end of the communication. We have become fonts and letters.
In my original discussion, there was much conversation over how relevant the Connections were and that having replaced the “personal” in the interaction with a computer screen that communication has become faceless. The one comment that I previously referred to was stated by a fellow group member from the Marketing Executives Group, Caron Hughs , and it is the one I really would like your opinion on. This statement is the reason for this post.
“… There are few left who practice manners in acknowledging a phone call, or an email. It is far easier to ignore someone’s plea for help if you are not looking into their eyes. It is far easier to miss a career changing proposal because you are too busy to read an email or return a phone call. We are becoming a very SAFE society in the way we communicate … and there are no manners, or “outside of the box” thinking in our communications. We choose to respond to what is safe and what is familiar … and from that the great new ideas that could be born to life in a collaborative effort are fading away. Even in entertainment … could there be any more remakes from stories of old or copycat competitions born from the original’s success?”
When I read her comment, it made me realize how much of what she said is accurate. You only have to look to fashion, listen to music, look at design and see how re-inventing the old has become the norm. Where is the trend-setting? What is new and novel? Even Lady Gaga… has taken so much of Madonna… in attitude but also in sound and music. Madonna was the first, Micheal Jackson was a first, the Beatles were a first and so were the Rolling Stones. They were and are original. They made the moves. They struck the cords. They established the trends. Okay, so that is music…. what about fashion? Dare I say sunglasses…. big buggy sunglasses, or how about the new Aviator look? And let’s speak to design… Retro is in!!! Yes indeed… everything new… well, isn’t.
So has social media and the ease of communication lessened our ability to think outside the box because we spend so much time staring into a frame….so to speak?
What are your thoughts on this?
by Miriam Hara | Apr 3, 2012 | Advertising, Branding, Business Success, Creative
Way too often, ads are filled with too much information and lots of copy. How does that happen? Why does it happen? I can almost hear the collective grumble from all my peers saying…. “Clients!” But I believe that laying blame at the doorstep of clients, absolves us, the creative professional of any blame. I believe as Creative Professionals, it is our role to accommodate but also to advise. In my experience, once you explain the reasons why you shouldn’t do something , or even show them what is being compromised, clients really do get it.
Just think back… even recently and consider this:
- Ever watch a TV commercial and say, I don’t get it?…. or worse, what’s the brand? Remember the Head On ad?
- Drive and spot an outdoor billboard and you can’t read the caption because there’s too many words like the one below…. and the type is so small?
- Flip through a magazine ad and miss the total point of the ad? Like this one.
It always amazes me that there are ads that actually get to the marketplace without a clear single focused message. Or the creative is sooo out there, that it doesn’t circle back to the brand or to the product. This is a particular pet peeve of mine, as I just recently wrote an entire blog on this issue! An ad (any kind of ad) shouldn’t be closing the sale…. it should be generating interest… It needs to communicate benefit and to engage consumers enough so that they take action. Ads were never meant to replace sales people! They were meant to increase awareness of a product and service and increase the knowledge of the benefits within that product or service. Ads are meant to get traffic, whether it’s a website or a physical location.
So the next time you face a challenge, think back on what makes you a creative professional. Advertising isn’t about pretty pictures and for it to work there are certain protocols that need to be followed. At times it can be challenging, but that is what our profession is all about. How often are we faced with and given mountains of information to decipher and create a single succinct statement that says is all. Or given so many logos and visual elements to layout into a visual flow that directs the consumer’s eyes and makes sure that the main message is delivered. The minute we let go of this basic standard, then everyone and anyone who owns a computer can “create” an ad. All they need is Indesign or Illustrator knowledge.
by Madi Secareanu | Mar 29, 2012 | Advertising, Branding, Business Success, Social Media
Pinterest is the new and exciting kid on the social media block – and everyone wants to get to know it better. “What is it?” and “how do I use it?” has quickly become “I’m always on Pinterest!” so it’s no surprise that brands should be, and are, starting to pay attention in order to stay ahead of the social media game. Pinterest, for brands, has become the new place to be, so what should brands be aware of before capitalizing on Pinterest?
How Pinterest works….
The social networking site allows users to share, curate, and discover new things by “pinning” images or videos to their own or others’ pinboards. Users use pinboards, which are collections of images or videos, to organize, plan and inspire everything from tonight’s dinner to grand events. Users are encouraged to pin their own content, uploaded or found online, or “repin” and “like” other users’ pins.
Who uses Pinterest…
If your planning a marketing campaign on Pinterest it’s important to know your audience. According to Mashable.com and January 2012 data from Google’s Doubleclick Ad Planner, 87% of users are female and 80% of users are between the ages of 25-54, however Pinterest’s user-base is still growing.
If Pinterest is right for your brand…
- Decide if your brand and Pinterest are a match. Pinterest is very visual; will this approach fit with your brand strategy? According to the their best practices, Pinterest recommends that brands create several pinboards with visuals that cover a broad range of interests and pin from various sites, not just a specific one.
- Think about your followers, their interests and how, through Pinterest, you can create more of an experience around your brand.
- Do some competitive research. See what other brands are doing on Pinterest and what makes their Pinterest campaigns so successful.
What kind of visual content to share Pinterest….
Think about sharing product shots, infographics, brand inspirations, how-to graphics, and maybe even images of your customers engaging with your brand. You can even share eBooks. Recently, 3H launched our “Marketing Understood: 33 Biz-isms you need for success” eBook. Over the next few weeks, we will be sharing visuals from our eBook on our Pinterest profile.
You can also allow followers to pin images to your boards and encourage them to share stories about their experiences with your brand. You could also run fun contests on Pinterest to keep your followers engaged.
Promotion…
Make sure you let people know that your brand is on Pinterest. Add a button to your website and link your Pinterest account to your brand’s Facebook and Twitter as well.
What’s working and what’s not…
When pinning, leverage your traditional analytics tools to identify the content that really gets your followers excited about your brand and drives traffic to your sites. You can also gage interest levels by the amount of “Likes” and “Repins” you’ve received.
What do you think? As more and more brands get on board, will it change the way brands approach their social media marketing campaigns?
Follow 3H on Pinterest!
by Madi Secareanu | Mar 20, 2012 | Advertising, Business Success, Miriamisms
You may not always be aware that you’re practicing them, but they become ingrained in the way you do things day to day. “Isms” for some, are an overarching, common sense way of doing things – approaches to keep in mind. These “isms” can apply to your everyday life or your career. In business and at 3H Communications, we like to use the term “biz-ism” as it is defined by our very own Canadian marketing veteran Miriam Hara.
So, what is a biz-ism and how does it apply to marketing? We’ve laid it all out for you in our first eBook “Marketing Understood 33 Biz-isms You Need for Success”. The first in a series of powerful eBooks, Marketing Understood will benefit anyone in business and marketing management today by giving you a collection of key marketing practices and philosophies to power marketing efforts. Whether you’re marketing a service, a product, a brand or whether you’re an entrepreneur, this eBook will give you a wealth of practical information presented in a very concise, no-nonsense way. It’s an easy, quick reference point on how to market and power marketing. Who doesn’t like the sound of that?
Among the 33 excellent biz-isms included in the eBook, the “Don’t be Surprised: Use Research” biz-ism caught my attention. I thought, well that seems like a no brainer, right? Although research is essential when making a good marketing decision, sometimes this crucial step in the marketing process doesn’t get the credit it deserves. Strong research helps identify, among other things, a target market and competitive approaches to make your campaign stand out above the rest. While researching, you might also find that you can take different routes and choose from several different options to effectively marketing your service or product.
The “Don’t be Surprised: Use Research” biz-ism, along with the 32 other great biz-isms in the Marketing Understood eBook, is a simple but important thing to keep in mind and add to your marketing mix.
You can download our “Marketing Understood: 33 Biz-isms You Need for Success” here to get more expert, seasoned insight on how to market powerfully and effectively.
Do you use any marketing biz-isms to effectively market your business? Leave a comment below – I’d love to hear what they are!
by Miriam Hara | Mar 14, 2012 | Advertising, Branding, Business Success, Creative
In today’s social market landscape never has the consumer adage of “What’s it in for me?” been more key in all communications. Today, Brand must be upfront, in the consumer’s line of vision, without selling. Brand must engage with intent, with less frills, less sell and more substance. Social Brand has enabled this. Today ‘advertising’ through the social channels must be informative, educational and add value. The concept of Social Brand has emerged, trumping all other frivolous communications. I am not saying that traditional media is out, quite the contrary, it has a very strong future. It will finally evolve to the place that it should have always been… revenue generating. The emergence of social media with its marketing intimacy and emergence of inbound marketing has proven to be the catalyst for Traditional media. Entertainment value is no longer enough… mind you, the creative of advertising should never have been the focal point of advertising… and now it can’t be, because it is no longer relevant. From a brand’s point of view, it should never have been about creative, because creative doesn’t translate into revenue. Mark Stevens who wrote the book Your Marketing Sucks stated it very clearly: “Marketing that doesn’t suck should be about the revenue, not about how beautiful the advertisement is”.
From the advertising agency’s point of view, the Traditional ad (broadcast, print or out of home) needs to be tied more succinctly to Brand Persona and what the brand is communicating within its other platforms, such as social media channels. It has to be more functional. Being a Chief Creative Officer with a strong heritage of marketing and business, ad evaluation has always been about brand context. My team constantly mimics me “Are we asking the consumer to do too many calisthenics to get to the point?“. It always irks me when I see an advertisement (print, radio, TV, out of home) where the creative won over the brand… when the creative premise/idea/visual was so beautiful that it won out over the primary objective of what the ad was actually supposed to achieve. Answer these few questions when you see an ad that has captivated your attention:
- What is the Brand? (Does it have presence, seen or stated? Does it inspire you to remember it?)
- What is the single message the ad has communicated? (What is the message? Does it speak to the Brand’s Basic Premise and its reason to believe?)
- Does the message hold any relevance for you? (Are they speaking to you, the intended Target Market, in the way you wish to be addressed? Are you the Target Market?)
If you can’t answer all these questions succinctly, then the advertising has failed. Over the years, I have seen ads that are clever and witty, utilizing the latest and greatest animation techniques to create a thing of real beauty… it almost becomes a piece of art – so much so that they win awards, as they are award-winning creative. But do they win sales for the client, for the Brand? That really should be the metrics to measure the success of an advertising campaign. My creative philosophy has always stemmed from my marketing background. As such, when we are brainstorming sessions at 3H, the objective is written out, clearly on the big LCD screen. All creative ideas are scrutinized against the objective and more often than not, the objective is to increase sales.
Don’t get me wrong, there are ads that are beautifully conceptualized, executed and very brand relevant. But, more often than not, advertising loses the perspective that it’s there to promote Brand and deliver on sales, not creative. Achieving the delicate balance of creative and brand… adding in a strong understanding of target psychographics is never easy… but believe me it’s totally doable! Clear concise messaging, with strong benefits, executed with a seamless strategy relevant to the target market is what brand advertising should be all about.
