by Belinda Lui | Jan 31, 2014 | Latest, Social Media
It isn’t news that the festivities and anticipation surrounding the upcoming Super Bowl XLVIII is followed none other by the advertising creative that will be airing during the Super Bowl! What follows closely behind these 2 most in virality, however, is the social media activity that is expected to blow up during this annual sporting event. Among these and those who were surveyed, 61% declared that they would share the ads on social media. 41.2% said that they would be active on social media before, during, and after the game. 55.8% of these users planned to share content primarily on Facebook. This event is anticipated to be the most sociable Super Bowl of all time!
What other facts contribute to making this the most sociable Super Bowl of all time?
- 93% of viewers will discuss ads with their peers
- 61% of viewers will share ads on social media
- 1 in 4 viewers will likely post about Super Bowl ads on social media before the game
- 37.6% of viewers will look up Super Bowl ads before the game
- 67.4% of viewers will likely post about Super Bowl ads on social media during the game
- 65.3% of viewers will likely post about Super Bowl ads on social media after the game
- 62.2% of viewers will re-watch ads after the Super Bowl
When CrowdTap asked “After the Super Bowl, which are you more likely to like or follow on Facebook or Twitter?”
The results were: 73% brands, 27% teams.
So, as you can see – the emerging trends in marketing and advertising during the Super Bowl has taken a major turn towards a more sociable strategy. It isn’t enough that people can watch an ad in between watching the game; they will want to watch them before, during, and after the game as well. Given that these brands are successful in getting a message across, they might even gain some new followers on social networks.
Have you ever shared ads in social media before? Come back after the game and let us know which Super Bowl ads were your favourites?
by Belinda Lui | Jan 31, 2014 | Latest, Marketing
The ongoing debate on what the differences are between B2B and B2C can be endless. Here at 3H Communications, we believe that, fundamentally, there is no difference. Whether you’re marketing a product or service to a business or consumer, the questions are the same — it’s the answers that are different. We still receive each project and analyze their objectives and goals, and create accordingly.
Regardless of whether your business operates B2B or B2C, these are the questions you need to ask:
Objectives What are they? Is it to maximize your profits by a certain percentage? To acquire a certain amount of new customers or clients by a certain time? To acquire more of the market share in your industry? Build a stronger community online for your brand? Target Market Who are you trying to target with your product or service? Are they predominantly males or females? Between a specific age range? Living in a specific region? Which group is most likely to respond to the product or service that you’re offering? Psychographics What do these groups of people enjoy doing? What do they do in their free-time? What is their purchasing behaviour? Their income and lifestyle? Knowing how your target market lives and behaves will significantly help you when deciphering a strategy to market your offerings. Competition Who are you competitors? What are they doing with their marketing initiatives? What is successful and unsuccessful about what they’re doing? How can you improve on the areas that your competitors were less successful? Knowing who your competitors are and what they’re doing will help you figure out a way to do it better. Breakthrough Creative When you’ve established the answers to all of the aforementioned questions, this will assist in developing breakthrough creative that may or may not have been previously explored in your industry. What Sets You Apart Companies can offer similar products or services but what sets each one apart from one another? It could be something as simple (and intricate) as a marketing strategy. Is it your logo? Your customer relationship management? Your intuitive website? Your community-focused social media plan? Figure out what sets you apart from the others, and run with it. What has been your experience in the marketing of B2B or B2C?
by Belinda Lui | Jan 30, 2014 | Business Success, Latest
We’ve discussed in previous posts the importance of strong and lasting client relationship building: regardless of what your marketing strategy is or how ambitious your goals are, the bottom line is that it is all done in vain if the client relationship building is not present. I had a conversation the other day about ways to win new business; and while this may vary from industry to industry (and person to person), the traditional form of winning business through a proposal did not deem successful in this person’s case. Instead, he found that by simply hosting dinners at his home and inviting prospective clients over, he could obtain more leads than couriering a 15-page document to them. A personal touch, if you will.
Where else is client relationship building important?
In social media, many businesses think that it is good enough to generate content that is attractive to the end user — and even though we stress the importance of content managed posts, we also encourage community and client relationship building. The purpose should not only be impressions and reach, but also the relationships you create and maintain in the process. This means replying to comments and messages in a timely manner or addressing concerns appropriately. The person (or people) managing your social media accounts should add a personal touch to everything they do (as long as it is consistent with brand standards).
As for day-to-day operations, it doesn’t hurt to think of ways in which you can attract or retain clients by sending them little reminders of why they’ve chosen to do business with you. This can be by way of holiday cards, branded merchandise, or a hand-written note expressing gratitude for their patronage.
At the end of the day, there are probably several other businesses competing for the business you’ve won. Capabilities will only get you so far — building a strong and lasting client relationship is what will keep them coming back.
What are some of the ways in which you attract or retain client relationship building?
by Belinda Lui | Jan 29, 2014 | Latest, Social Media
If you didn’t listen to the radio, watch the news, or read about it online somewhere, Bell Media launched a viral campaign called, “Let’s Talk Day”, to raise awareness for mental health. There are a lot of note-worthy causes that are supported by big names, but this has by far gotten much more attention and reach than other one-day campaigns. By mid-day, the campaign had already received 32M shares and raised $1.6M. Not only are advertisements being shared on Facebook, and hashtag BellLetsTalk trending on Twitter, but in order to promote mental health, professionals are going to public schools to speak to young minds about the initiative.
While Bell is supporting a great cause by raising social awareness on an increasingly significant issue.
Bell is putting their money where their network is. They are supporting the cause by donating 5 cents for every share, like, hashtag, etc. that this campaign receives today. This incentive makes an already shareable notion, easier to share. They are also leveraging the upcoming Olympic games with the choice of spokesperson.
If you have not already seen it, here are one of the ads:
Mental health conditions are comparable to physical health conditions in many ways: they take many forms, they are distinct from the people who experience them (so we refer to “an individual with schizophrenia” rather than “a schizophrenic”), and they are treatable. For more information, visit CMHA’s website.
Bell created a subpage for this campaign that tracks the social reach of the “Let’s Talk” initiative. Visiting it throughout the day has definitely been inspiring for users to continue sharing the stories and raising awareness for the cause of mental health.
On top of the social media incentives of donating 5 cents each, Bell will also be donating 5 cents for every text message sent and mobile or long distance call made (by Bell customers only) today. If that isn’t a way to encourage talking, I don’t know what is!
There are many questions I would like to ask, among them:
How do you feel about this type of approach for the cornerstone of a campaign? Did you take part in this campaign? How successful was your reach?
by Belinda Lui | Jan 26, 2014 | Interactive, Latest
When a business embarks on a site refresh or re-design, one of the key factors to consider is whether search optimization has been implemented in the content that lives on each page. Is the website complicated and busy? Is it intuitive and easy to navigate? While there are many elements to successfully creating a site with search optimization, this post will focus on “busy-ness” and how that may affect your sales:
Using less will give you more when it comes to search optimization.
Consider this as an example:
A recent test was done on MECLABS’ online retail Research Partners and how the team was able to achieve a 10% lift in checkout completion rate by simply removing distracting elements.
The MECLABS team recently ran a test within the checkout pages for an online retailer. The goal of the test was to increase the checkout completion rate. The team identified a number of elements causing friction within the checkout pages and likely distracting visitors from completing the checkout process. The most drastic change was removing the static navigation bars (left and top navigation) from the checkout pages.
This removed visually distracting elements from the pages as well as deleted possible exit points for visitors, keeping visitors focused on proceeding through the checkout process.
The team also took out a page within the checkout process that was simply confirming the visitor had created an account.
This step was unnecessary and forced visitors to make one extra click to proceed through the funnel, giving them an additional opportunity to abandon the funnel, and again, distracted them from the goal of the checkout pages.
By simply removing friction-causing elements from the checkout pages, the team was able to increase the checkout completion rate by 10%, which turned out to be a 19.95% increase in revenue per visit to the checkout process.
When implementing search optimization to your website, you should evaluate each page element and consider whether it is helping the goal of your site or distracting visitors. Any potentially distracting element is an opportunity to test how your pages perform with those elements removed.
Always remember that less is more when it comes to your website. Keep your pages focused and remove any elements that prevent visitors from completing your goals for the site, such as completing a checkout.
by Miriam Hara | Jan 25, 2014 | Interactive, Latest, Social Media
Remember when all a website needed to do was to show up on the net? Gone are those days! The website growth cycle has gone through animations and music design all in the hopes of getting attention and to be entertaining… only to now being a part of the business’ sales lead generation and customer service first point of contact. But alas, change is well… ever changing, and now the website must morph again, to include its channel partner: social media. Social media was once synonymous with Facebook – but businesses were reluctant to jump on board, waiting for this to be a passing phase. Enter Twitter, LinkedIn, Instagram, Pinterest, the powerful mom bloggers and blogger networks, and now social media has evolved from being a one platform channel (Facebook), to a complex multi-platform channel, embraced by small and large businesses all over the world.
So now comes the latest frontier…where the established business website must, once again, re-purpose itself to include and be a supportive pillar of its social media counterpart.
Take the following 3 must-have tips for a website to support a social persona, assisting in the social media initiatives and maximizing on the SEO platform. Social media initiatives must be solidly supported by the business website to optimize on the efforts and contributions.
1) Ensure your social media efforts all feed on the home page of your website (Twitter feed, Facebook comments, forum article or updates). This alone will help in the SEO ranking efforts. It’s also an effective way to keep the home page renewed with fresh content.
2) Ensure your website features enrollment/subscription of all social media platforms that your business is involved in. This includes the icons for following on Twitter, subscribing to the business forum or blog, to engaging on Facebook, or LinkedIn. This demonstrates to anyone coming onto your website that your business is on the forefront of business.
3) Ensure share-ability. The home page of any website is important, but all pages should be optimized to be social. Pages that feature case studies or articles, or portfolio pieces… all should be made to be easily shared on the social media channels or via email.
If your current business website does not have any one of these, then the time has come to seriously think about making your website more social. For now, at least, it’s about being social.
