by Miriam Hara | Apr 20, 2015 | Business Success, Latest, Management
A little over 25 years ago, my mentor who was a decade older than me, philosophized that with every passing decade, things would get easier for women in the future within the business marketplace. The challenges I faced climbing the proverbial corporate ladder were nothing compared to the obstacles she had faced. Although I remember thinking that regardless of the “degree of hardship” that women over the years faced, hardship is still hardship. Less pain, still implies pain.
Fast forward to 2015, getting ahead in the corporate environment is still challenging for women (albeit maybe less so than 25 years ago). However, we now see more and more women as entrepreneurs, mompreneurs and at the helm of small businesses that they had a hand in starting or growing.
Women have finally come into their own. They now respect the fact that they can’t do everything, for everyone, perfectly, all the time. With that, women have come to the understanding that it’s okay to set their own rules and pace, in accordance with the way they run their lives and still be successful in business.
Women networking is a must in today’s market landscape.
I believe wholeheartedly that most women in business today applaud one another’s efforts. Kudos to them! Gone are the cut-throat, competitive, isolation-style tactics that existed between women in business in the 70’s and 80’s. Despite the genuine lack of support that existed among women in those decades, women in business today are achieving greater independence as a result. I for one, recognize the sacrifices that those women had to make.
However, applauding one another simply isn’t enough – although it sure does feel good. It’s high time that women networking catch up and reap the benefits that male-dominated networking has enjoyed for eons. Women in influential or “decision making” positions need to open the door for other women. Make no mistake about my intent. I am not saying that women networking with other women should be anything more than a connection or a meeting for the potential of developing a business relationship. All women need to do for other women that they are acquainted with, is to open the door. The rest is up to the professionalism of the woman who will be walking through that door to ask for the business and turn that connection into an opportunity. Men do it all the time. It’s time women do as well.
What have you done for a woman business colleague lately?
by Miriam Hara | Mar 13, 2015 | Branding, Business Success, Communications, Latest, Management, Social Media
Could it be that corporate social media has seen its day in the sun? Only a few short years ago social media growth was exponential. Now it’s slowing down – almost to a crawl. Yet the explosion of the social media channel caused major corporations and small businesses alike to throw budget and people power at it.
Today, I feel that the burst of corporate social media has come and gone. Now, corporate social media as a channel has taken its place alongside the many other communications channels that are available to businesses and their brands. Corporations are reallocating the resources they once channeled into their corporate social media initiatives to other marketing, sales and customer service departments.
It wasn’t that long ago that social media as a communications channel was the place to be, especially for big corporations. Business and brands alike jumped on the bandwagon to be among the first or second waves of those to be part of the corporate social media growth phenomena.
It’s a little disconcerting that what was just recently touted as the channel to be in, is now almost an add-on in the corporate landscape. Why is this happening? Has business grown more fickle? Or is it that corporate social media initiatives haven’t delivered the desired results?
Like any emerging channel, corporate social media had a growth/learning curve. This resulted in ill-defined tasks and roles as well as a lack of understanding about realistic objectives or ROI expectations. The essence of social media is that it takes time. It takes effort and it takes patience. The expectation of a quick ROI was ill-founded. Corporations saw small businesses, entrepreneurs and even everyday people take to social media and succeed virally – thinking it was easy. Inevitably many found out that it wasn’t that easy and even if initiatives did achieve viral status, few garnered true ROI.
The state of corporate social media is really sitting on a precarious perch. It’s at risk of becoming part of corporate communications, or even worse, shared by many departments with no one strategy leading the way. Many would say that social media is part of corporate communications. Well, maybe I just see it differently.
I’d like to hear your thoughts on this? Do you agree that social media as a channel in business is moving away from what it was intended to be?
by Belinda Lui | Dec 5, 2013 | Latest, Management
Ever wonder what makes Google the holy grail of productivity and creativity? There’s no magic in the drinking water at the Mountain View, CA company. The tech giant draws from what Google’s chief social evangelist, Gopi Kallayil, calls the nine core principles of innovation.
Kallayil shared his insights at this week’s San Francisco Dreamforce summit.
Here are the nine rules that any enterprise, large or small, can adopt to steal Google’s culture on innovation.
1. INNOVATION COMES FROM ANYWHERE
A medical doctor on Google’s staff argued persuasively that Google had a moral obligation to extend help to those typing searches under the phrase “how to commit suicide.” He ignited the charge to adjust the search engine’s response so that the top of the screen reveals the toll free phone number for the National Suicide Prevention Hotline. The call volume went up by nine percent soon thereafter. The same change has been adopted in many other countries.
2. FOCUS ON THE USER.
Worry about the money later, when you focus on the user, all else will follow. Google improved the speed of its search capabilities with predictive analysis so search suggestions come up after the user types a few keystrokes. This Instant Search feature saves the user a few microseconds with each entry. Google sales reps were concerned that this shortened the time customers would view ads, but the company went ahead and believed that it was worth the risk.
End result? Thanks to Instant Search, Google estimates the time saved is equivalent to giving back mankind 5,000 years after a year of collective use. “Create a great user experience and the revenue will take care of itself,” says Kallayil. In addition, more customers will be attracted to your product’s increased benefits.
3. AIM TO BE TEN TIMES BETTER
If you come into work thinking that you will improve things by ten percent, you will only see incremental change. If you want radical and revolutionary innovation, think 10 times improvement, and that will force you to think outside the box.
4. BET ON TECHNICAL INSIGHTS
Every organization has unique insights, and if you bet on it, it leads to major innovation. Google engineers, not the auto industry, came up with the idea of driverless cars after seeing that millions of traffic deaths come from human error. Working with an artificial intelligence team at Stanford University, Google engineers have produced experimental cars that now have travelled to Lake Tahoe and back to the Bay Area and have given the blind more independence by driving them to shop and carry out errands.
5. SHIP AND ITERATE
Ship your products often and early, and do not wait for perfection. Let users help you to “iterate” it. When Chrome was launched in 2008, every six weeks Google pushed out an improved version. “Today, using that approach, Chrome is the Number One browser in many countries,” says Kallayil, “You may not have perfection in your product, but trust that your users will get back to you.”
6. GIVE EMPLOYEES 20 PERCENT TIME
Give employees 20 percent of their work time to pursue projects they are passionate about, even if it is outside the core job or core mission of the company. “They will delight you with their creative thinking,” Kallayil promises.
7. DEFAULT TO OPEN PROCESSES
Make your processes open to all users. When Google created the Android platform, it knew it could not hire all the best developers on the planet. For that reason, it “defaulted to open,” and encouraged developers outside of Google to create apps for the one billion people using Android devices daily. “That is how an ecosystem is formed,” says Kallayil. In marketing, Google asked users how they would market its voice search app, and children sent clever videos that rivaled the campaigns of the big ad agencies.
8. FAIL WELL
There should be no stigma attached to failure. If you do not fail often, you are not trying hard enough. At Google, once a product fails to reach its potential, it is axed, but the company pulls from the best of the features. “Failure is actually a badge of honor,” he says. “Failure is the way to be innovative and successful. You can fail with pride.”
9. HAVE A MISSION THAT MATTERS
“This is the most important principle,” Kallayil says. “Everyone at Google has a strong sense of mission and purpose. We believe the work we do has impact on millions of people in a positive way.” Each person should have his or her own story.
(Information taken from: Fast Company)
by Belinda Lui | Nov 24, 2013 | Latest, Management
In some professions, it is discouraged to get attached to your patient/client/business relationships. In Marketing and Advertising, however, I would encourage the opposite. A good client relationship management strategy is crucial to maintaining not only a healthy balance for your ROI but also for your professional relationships.
The line can be blurry when it comes to how close and how much is too close.There is such a thing as too much in client relationship management– but hopefully this guide can help you navigate the professional relationship waters to ensure smooth sailing:
1. Communication
Like any other kind of relationship, communication is a fundamental building block to a healthy and long-lasting business partnership. This can come in the form of an e-mail, phone call, newsletter, or better yet, face-to-face. Just keep it flowing and keep the conversation open.
2. Trust
It is important that your clients not only know that you will deliver on your promises, but that you are also the best at what you do. Reinforcing this trust isn’t always easy but can be done by way of blogging, e-newsletters highlighting recent accomplishments, and even maintaining a current, trendy website.
3. Personal
We all get a lot of spam mail in our inbox and the last thing we need (or look forward to) is another impersonal message blasted to a general e-mail list. Alternately, consider personalizing your messages to your clients – addressing them by name and mentioning a specific memory or topics previously discussed to show you care.
4. Time
Like most other things in life, building successful client relationships can sometimes take time. Some people’s shells are harder to penetrate than others. Just be patient, consistent, and in most cases, the client will eventually come around.
5. Integrity
This comes in the form of always delivering on your promises. Things happen that you may not have anticipated – like being unable to make a deadline, but keeping communication open and being honest about expectations will keep you in the clear 9 times out of 10.
How do you keep your client relationship management in healthy balance?
by Belinda Lui | Nov 20, 2013 | Latest, Management
I started at 3H not too long ago – and during my job interview with Miriam Hara (Partner, 3H Communications), I already got the sense that she was a force to be reckoned with. I’ve worked with quite a few female executives in leadership roles over the past decade and I always observe the types of people they are and how they achieved such success.
While I’m not an expert on how to be a leader (I’ll write another post when I become one), I’ve been given fine examples to aspire to. With a particular interest in influential women, I wanted to write this post on Miriam Hara and the specific qualities she possesses that, I believe, make her as successful as she is:
1. Client-Focused
Some people are solely business-focused (ROI, efficiencies, strategy), which are all good things, but what sets leaders apart from associate-level, is that the leader recognizes that the client IS the business – thus, everything should surround that.
2. Innovative
Knowing the best practices in your industry is important, but knowing how to stay ahead and be an expert at what you do, is what sets you apart. Know what’s trending in popular culture; what types of activations deliver the most engagement; what is visually appealing and makes the most sense.
3. Unrelenting
If Miriam gave up the first time something didn’t go her way, she wouldn’t be where she is today: Partner at 3H Communications, Author of 3 e-books (Marketing Understood, Branding Understood, and Social Media Understood), and a true expert of all things Marketing & Advertising.
4. Assertiveness
She doesn’t take no for an answer. She doesn’t give up when things get hard. She is right there in the trenches with her team when there is a deadline to be met. She will tell you exactly what is on her mind so that there is little left to confusion. Miriam knows what she wants and how to get it.
5. Fostering Growth
It isn’t enough to just be great if the people working under you aren’t learning from you. It’s important to lead by example but it’s also important to be the hand that guides your employees in the right direction. Having smart and effective thinkers working for you is an excellent ROI.
Of all these qualities, though, I think the most important one is the impression and legacy that you leave behind.
Like most things, it isn’t any good to be in leadership if it doesn’t improve the quality of work or life of those around you.
There are different personalities among the employees here at 3H, but what we all have in common is: dedication and commitment to excellence – something we’ve learned from Miriam. What are some examples you might have of leadership?
by Belinda Lui | Nov 15, 2013 | Latest, Management
Project management is the ability to manage projects, and it is a true artform.
It seems like such an easy task to do, but it isn’t. In today’s fast paced environment, staying on top of the many demands, isn’t as easy at is sounds. True, some industries are more hectic than others, however, all industries have been impacted by the speed of business. We’ve all heard how “Time is Money” – and it doesn’t make it less true just because you’ve heard it a million times.
This is especially true in a billable hours setting when reporting time-spent on work is an integral part of your business. Clients trust that a business will not undercut them and lie about how much time it took to complete a task, but they also expect that the company they hire will manage projects in the most efficient and cost-effective manner.
This is where being organized comes in: you can be smart, fast, sales-focused and all that jazz – but none of it matters if you can’t stay organized. So before getting certified as a PMP, here are some tips on how to be an excellent Project Manager and manage projects effectively, effortlessly:
1. Understand The Project Intimately:
It is crucial to truly understand the task at hand before delivering any promises to your client. There are several elements that come into play when you are organizing a successful project: budget, logistics, time, labour, suppliers, vendors, revisions, etc. Ensure that you have a grasp of what is involved in order to execute a more seamless project.
2. Create A Workback Schedule:
Working backwards seems unnatural – but when you consider the only inflexible element, the deadline of the project, then you’ll understand why everything stems from there. It will also give you a better idea of how much time you actually have for every deliverable that needs to happen before the deadline.
3. Expect The Unexpected:
Murphy’s Law had it right – if something bad can happen, it will. When you are planning a project, expect that there will be several rounds of revisions; a supplier may not deliver on time; the printer will malfunction. My point is: give yourself some wiggle room in case something (and it probably will) bad happens.
Being proactive rather than reactive is a good skill set to have when you need to manage projects. Anticipate that things will go wrong and always stay on top of every task. Project management is an integral part of being successful, regardless of your position or industry. Manage projects or they’ll manage you.
What are some of the effective methods you have used to manage projects successfully?
