by Belinda Lui | Dec 24, 2013 | Latest, Social Media
If you’re a company that’s looking to hire for Social Media Consulting, there’s a lot to consider prior to engaging with a consultant. Understandably, without a clear understanding of how social media exactly works, hiring on outside source may seem daunting. For starters, and to facilitate proliferation, your consultant must learn how your company works… and what is is all about in terms of products, services and brands. More importantly a sound knowledge of company culture, voice and persona is integral in establishing a social media context. Only then, can one create and deliver a social media strategy to spread ‘social’ throughout your organization.
Social Media Consulting should begin with research, followed by a concise strategy, finally resulting in a transparent and easily understandable analytic report.
But in the meantime, here’s what you should be hearing from your consultant:
“What’s your goal?” Some social media gurus think the big prize is community. That’s a fine start, but for a business, it’s also a means to an end–which is whatever your company’s larger goals are, whether they be sales, brand awareness, or traffic. Your social strategy should not end with the creation of an online conversation.
“Here’s the ROI.” Consultants may tell you that social investments can’t be justified in a quantifiable way. Wrong. The data is out there. If they want you to spend $75,000 on a Foursquare badge, they should explain how that investment will help you reach your goals.
“I don’t care about follower counts.” Companies obsess over how many followers they have, and consultants play to that. But Facebook ads and “Like this page” contests often don’t boost consumer engagement. Rather, you should be courting influencers–trusted insiders with engaged followers (such as bloggers, niche celebrities, or active tweeters), who can help spread your message.
“Facebook and Twitter are only a start.” Consultants should know which platforms are best for your businesses. For example, if you are a fashion designer and your consultant isn’t talking about collage platform Polyvore, they’re doing something wrong.
“Let’s look at data.” Your consultant should find smart ways to interpret data that platforms provide, and track down new data sources as well. They should also identify the best social measurement, management, and listening tools for your company’s needs, so you can look up those data yourself after they’re gone.
“Your website should be social.” Don’t just rely on other platforms. Your consultant should optimize your own site for sharing and data collection. To start, connect to Facebook’s Open Graph and measure social activity–including “likes”–within your domain, in addition to measuring that activity within Facebook itself.
(Information from: Fast Company)
What are some of the success/horror stories of when you’ve worked with social media consulting companies?
by Miriam Hara | Dec 23, 2013 | Latest, Social Media
2013 was a big year for anything and everything that was content, social and digital. There was much talk about responsive websites; on how Google changed its algorithms to include phrasing structure; and what I feel is the most important, is how keywords (SEO) have become a topic of marketing discussions.
All this leads me to believe that there will be more integrated social landscapes that encompass content creation, web design, SEO and marketing… all in the hope of “getting found” and the right time and place: getting found on Google searches, getting noticed on networking sites, and accumulating a following through lead generation, e-newsletters, e-zines, subscriptions to blogs or forums.
As we speed towards 2014, businesses should stop and take note of the year that has just passed.
Here are some of the major takeaways that businesses should ponder about in terms of content:
The Blog: To resist is futile.
The blog is now a viable channel… the social media channel is merging with, or has been taken over by content marketing. The blog started out as the writing of random thoughts or musings in the hopes of connecting with like-minded individuals. What was once perceived as a forum of self-expression has now become an important part of business marketing communications and yes, even sales! The blog: it’s out there! Professionals and laymen alike are all talking about it. They are now getting the point: development of content, whether it’s case studies, editorial or news – fresh content is a necessity. Many don’t know how to go about it. And many are fearful. They shouldn’t be.
Communities mean something and have value.
So this isn’t exactly new… and it isn’t only about Facebook. Twitter, Pinterest, and LinkedIn are just a few of the popular ones. For the sake of simplicity, I’ll just address this statement in the context of Facebook. Social Media (Facebook) is now a marketing itemized line in most marketing plans. Should every business have a Facebook Page? Or is it only brands that should invest? Facebook is a mass universe, so it’s most likely that you will find like minded individuals when they are on Facebook…. just like advertising in a print magazine…and reaching your audience while they are in relaxing reading mode. Building communities and constantly engaging them and keeping them engaged are important for brand awareness. There’s always an angle to employ Facebook for your business…suffice it to say, only to educate and to spread the good words of the fresh content your business is creating.
Work your Websites harder.
Out with the old brochure stagnant site, in with the new responsive, engaging site. Get rid of the flash and noise level. Business websites need to involve and embrace social media and content creation. They need to allocate time, effort and “space” towards creating a site that speaks to their brand. This is of paramount importance to increase your business performance on search engines. The website should be SEO primed and it definitely needs to be responsive! It’s about getting found… and about engagement.
So how important is it for businesses to have a content strategy in place? I’d like to hear your thoughts.
by Lisa Wedmann | Dec 19, 2013 | Latest, Social Media
According to Socialnomics, 40% of Canadians were using Facebook or Twitter by 2010. By 2012, almost half of the population had joined social media sites. In 2013, it is established 2/3 of Canadians now use social media. These are facts to be considered when strategizing for a brand launch.
These are numbers that brands just can’t ignore. They realize that they need to be on social media. So, without a lot of thought or planning, they decide to go all in. Next thing you know, they join Facebook, Twitter, Pinterest, Instagram, LinkedIn and Google+.
Then, reality sets in. Social media is not easy. Before jumping in, with both feet, brands need to take a step back and set up a clear brand launch social media plan.
Here are just a few of the steps that companies need to look at before jumping into the social media world in their brand launch!
Research
Who is your audience? What platforms do they use? When do they use them? Why do they use them? The more informed you are, the better the decisions you will make about platforms and content.
Objectives
Just as important as the research, you need objectives. What are your goals, short-term and long-term. Where do you want to go, and how does social media fit into your overall plan.
Create an Editorial Calendar
Plan out the year, then month and eventually the week. Include blogger campaigns, contests and posts. Then layer in all marketing plans since social media give you a chance to amplify promotions, from coupons, to charity campaigns to in-store promotions.
Be Social
Unlike traditional advertising, social media is not simply about putting a message out there. It’s all about the relationships! This means you need to engage, share and respond in a timely fashion. Being present will build the basis for strong relationship. It’s not just about the number of followers, it’s about the level of engagement!
Listen
And if we want to grow those engagement numbers, we can’t just keep talking. It’s important to listen, and really hear what your audience sharing and asking about. What are they concerned about.
Tell a Compelling Story
Social media allows you to tell a story that will create interest, engage your audience and build brand loyalty. Stories are compelling, and will draw in followers and allow consumers to connect with your brand.
Last, but not least, you need Patience! The followers and engagement, will come. But it will take time. And content. Lots of it! What is the one thing that you have found to be most important when launching a brand on social media platforms?
by Belinda Lui | Dec 12, 2013 | Latest, Social Media
I’ve written several posts before on what to post, when to post, and how to post – but in this article, I want to discuss where to post. Which, admittedly, is just as important to identify as the other Ws of Social Engagement. Like most marketing efforts, there isn’t just one formula that works across all social platforms.
Noting this, here is an outline of some of the more popular platforms and the type of social engagement content that best suits their demographics:
Facebook:
This is probably the most liberal social platform for businesses in that you can post pictures, video, links, polls, etc. to engage users. Still, the most dominant demographic for this tool are women between the ages of 18-29.
Twitter:
For more detailed tips on increasing Twitter engagement, read my post here. Twitter actually has a more mature community, so the information (or the tone) in which you communicate should be tailored as such. The fastest growing demographic for Twitter are urban residents between the ages of 55-64.
Instagram:
This application wasn’t meant for hefty, wordy content. Instead of uploading a conspicuous sales pitch with a lengthy description, consider posting a well-positioned product in a picturesque setting for optimal impressions. The top demographic for Instagram are women between the ages of 18-29.
Snapchat:
With a younger demographic (13-23 years old) and a shorter attention span (pictures automatically delete after a timed option), businesses have the opportunity to tap into a new, uncharted territory with fast, impressionable images.
Pinterest:
With women in the lead, making up 80% of the demographic on Pinterest and between the ages of 25-34, this is probably one of the most gender-skewed platforms for businesses to consider when advertising a product or service. The same applies to this platform as Instagram: use a captivating image with a strong message and attach a link for interested users.
Having some clarity about the leading demographics and functions of these leading social platforms may help when deciding what, when, how, and where to post for optimal social engagement.
What are some of the creative campaigns you’ve noted that increases social engagement?
by Belinda Lui | Dec 10, 2013 | Latest, Social Media
Social media is an ever-changing world; keeping up with the trends and statistics can be a full-time job on its own. I’ve compiled a list of interesting facts that may help you design a more strategic marketing plan on Twitter: ten tips that will optimize engagement, reach, and your online presence. A lot of what we thought we knew about Twitter has very well changed in 2013. For example, the fastest growing demographic on Twitter is the 55-64 age bracket. That’s not all, though.
Here is a list of 7 statistics that will help you optimize engagement on Twitter:
1. Twitter engagement for brands is 17% higher on weekends
I guess not many people know about this one, because only 19% of brands tweet on the weekends. If you’re trying to encourage your followers to engage with you on Twitter but you don’t want to work over the weekend, you could use the Buffer app to schedule tweets to be sent while you’re having a sleep-in.
2. Tweets with image links get 2x the engagement rate of those without
Just like on Facebook, photos are more engaging for Twitter users.
3. Tweets with less than 100 characters get 17% more engagement
This is another stat that was similar for Facebook. Shorter posts tend to garner more engagement on both platforms. If you’re posting tweets with links, Dan Zarrella’s research shows that 120–130 characters will be your sweet spot.
4. Twitter’s fastest growing demographic is 55-64 year-olds
If you’re looking at growing your audience, you might want to look at new Twitter users, which are most likely in the older age brackets. As Twitter’s user base grows, you’ll have a wider variety of users to target, supposing they’re all part of your market.
5. Tweets with hashtags get 2x more engagement
Having said that, keep the hashtags to a minimum. 1 or 2 will get you 21% more engagement than if you add 3 or more. This could be because hashtags often connect a tweet to a particular topic or Twitter chat that others are following or interested in. Keep appropriate hashtags in mind when posting, especially if engagement is something you’re looking to improve.
6. Twitter users who mostly use a mobile device are 181% more likely to be on Twitter during their commute
When you’re tweeting, think about where your audience is, and what they might be doing. If it’s early in the morning, they might be commuting to the office–this is actually a great time to get them, as they’re probably bored and looking for something interesting to occupy them during this time.
7. Tweets that include links are 86% more likely to be retweeted
Like photos, links appeal to Twitter users. Links, however, are more likely to increase your number of retweets than engagement rate. This is helpful to keep in mind, as you might want to broaden your reach (get more retweets) rather than engage your current followers (increase engagement with photos).
(Information from Buffer)
What are some of your tips on optimizing engagement on Twitter?
by Belinda Lui | Dec 4, 2013 | Latest, Social Media
Designing a Facebook marketing campaign can be tricky: you need to start with research and analysis, implement riveting creative, and post engaging content. It may seem overwhelming, but there is a way to kick-start your Facebook strategy: knowing these 7 important statistics will help you increase your following and engagement.
For optimized engagement: more than knowing when to post, it’s important to know what to post:
1. Photo posts get 39% more interaction
Posting photos are more engaging than posting videos, links, and text-based updates: so much so, that it accounts for 93% of the most engaging posts on Facebook.
2. Shorter posts get 23% more interaction
Writing shorter posts isn’t just handy on Twitter. Keeping your posts below 250 characters can get you 60% more engagement than you might otherwise see. You can even get up to 66% more engagement if you cut it down to less than 80 characters.
3. Using emoticons increases comments by 33%
If you thought emoticons were only for teens, you might want to rethink that idea. According to AMEX OPEN Forum infographic, emoticons can make a big difference to your engagement rates. Not only do posts with emoticons get 33% more comments, they also get shared 33% more often. Even better: they get liked 57% more often than posts without emoticons.
4. Engagement rates on Thursday and Friday are 18% higher
This is generally speaking – depending on the demographic of your following, the days with the most activity may vary. Fortunately, Facebook provides the information on which days get the most activity from your followers, so be sure to establish that before you create your Facebook marketing calendar.
5. Question posts get 100% more comments
If comments are the kind of interaction you’re after, questions might be the way to go. According to an infographic by Kissmetrics, they get 100% more comments than standard text-based posts. HubSpot shares a similar finding, although this data points out that question posts often get fewer likes and shares than other types of posts.
6. 35% of Facebook fans like a page so they can participate in contests
If you’re chasing down new fans, a contest seems like a fairly good way to encourage likes. A report from earlier this year showed that 35% of Facebook fans liked Facebook pages specifically to compete in contests. Contests obviously solicit interaction by asking for people to enter. It turns out this can work, as “caption this photo”-style contests actually bring in 5.5 times more comments than regular posts.
7. 42% of fans like a page to get a coupon or discount
According to Socially Stacked, 42% of Facebook fans like a page in order to get a discount or coupon. A study by Wildfire Interactive showed that coupon-based campaigns received the highest engagement rates. Giveaways and sweepstakes came in just behind coupons as highly engaging post types.
What are some of the ways that you have increased engagement in your Facebook strategy?
(Information taken from: Fast Company)
