by Stephanie Fasulo | May 23, 2013 | Business Success, Latest, Social Media, Uncategorized
If you decide to take your company online you’re joining a community of teachers, learners, explorers, and open-minded people who are trying new marketing communications tools that are changing every day. Just this week alone I received numerous emails about my analytics on Facebook changing… yet again. The most frustrating change Facebook Analytics did was remove the Social Reach reference when monitoring Facebook Ads, in the Full Report mode ! Working around this new development, I was still able to find the necessary metrics I needed, in a less efficient way… a needless to say, a tad more stressful! This got me wondering on how any of us can keep up with our work while the platforms we work on everyday change so often!
Don’t get we wrong, I totally accept that being in social media, it’s what we signed up for, this diverse, ever-changing, community of social people. But how do we keep it up when there are so many other priorities in the day-to-day business of doing? Rather than depending on email updates or announcements, there are a few ways we can deal with the ever evolving ground of social media. Based on your brand’s vision and more importantly, goals that you establish, here are a few alternatives in how you can manage your social media initiatives. Picking the right one for your business will make the difference between how well you navigate the many transitions that are sure to come!
Hire someone: Hiring a designated person to handle your company’s social media specifically regardless of company size is that you can maintain a steady, unwavering pulse on social media and all the changes that happen so often. You can start off my hiring a part-time full-time person. This will allow the person to get a read on the business culture and brand voice so that they can communicate effectively.
Outsource: Like everything else in business, if you outsource to your social media initiatives to the right partner, your social media becomes their priority…and seeing that they are in the business of social media, they not only have a pulse on the changes, but they are the at the forefront of the changes and their potential impact on your business’ social initiatives. More care would have to be taken to ensure that the business culture and voice is portrayed consistently.
DIY: . I’m not saying not to do it yourself! You can be successful if you immerse yourself. You just have to know that you need to be involved with the image and online brand being shared all over the world every minute of every day. If your company is small, it can be fun and exciting to do it yourself because you can see your fan base and community build…in real time! You have to ask yourself though… is the time you are taking to do it yourself, taking you away from “your real job”…and thus short-changing the business goals?
Don’t get involved: Let’s face it, there’s always those who jump in with both feet…that would be the early adopters. And then there are those that really take a long time to get on board…and that would be the slow movers. In some cases, there are those that don’t ever get on board! I ‘m not sure if that’s even an option in today’s marketing and business landscape. After all, social media isn’t just Facebook…it’s LinkedIn, Google+, Twitter, Pinterest, MosiacHub, Reddit,Social Media Today and GuestBlog…to name a few.
If you are reading this right now you are already apart of the social media community where we all learn from each other. If there is a problem, challenge or question, online communicators… we social communicators don’t have to go very far for answers. Social Media has made us pioneers of sorts and we are all part of the same community, constantly learning and reaching out…and in fact keeping up with social media!
by Stephanie Fasulo | May 15, 2013 | Business Success, Interactive, Latest, Social Media
Admit it. At least one time during the course of your social media twitter campaign (or tweeting on your personal account) you’ve asked yourself: what am I going to tweet right now? Even the most experienced social media expert must ask themselves: “geez, what IS going on in the world today?” Great writers get writers block and even the most seasoned novelists need to ask themselves what is their next book series is going to be about. It’s okay to admit that sometimes, we just need some help to find that great content and share it among our communities and Twitter friends. I put together my personal 5 Easy Steps in locating that great content:
Step One: It is important once you’ve logged on to your Twitter account to take time and read the posts your community is sharing. You follow these accounts for a reason, and it is important to stay engaged with them. If you’re mindlessly adding followers and not actually reading their content then you’re not doing it right. The point is to use this information. Share it, spark a conversation or debate; you’ll get some great content to share and you’ll make a few new social relationships in the process.
Step Two: Make a habit of reading the news outlet Twitter accounts. CNN, The Globe and Mail, Huffington Post, Anderson Copper, even Barack Obama just so you know what’s happening and what is going on in the world. Your Twitter content can be diverse and adding some news can add quality to your account and attract other people to read your posts.
Step Three: Bookmark your favourite blogs. We all know in a busy day, life is much more simple when information is a click away. Why not take advantage of that? You’ll be more inclined to look if your daily blog hit-list if it’s staring you in the face and sitting up on your bookmark toolbar. It’s an easy step that can ensure you great content once, twice or three times a day!
Step Four: Think outside the box for inspiration. My personal favourite website to spark some new content is Pinterest. When in doubt, Pinterest is an awesome tool to research techie updates, health topics, recipes and even check out company’s Pinterest accounts. There is also sharing platforms like Reddit, ScoopIt….the list goes on and one. Just pick your favourite.
Step Five: Don’t forget about the real, page flipping hard copies! Magazines, newspaper, essays, and white papers. These are published monthly and the content is forever there ready to read…bringing up old articles and talking about new ones is a great way to be creative with content and find journalists online and share what you’ve read and make a potential new relationship.
Update: This article was written well over 5 years ago…and things have since changed. Here is an updated comprehensive article on “12 Digital Content Strategies To Elevate Any Brand” which adds some timely and relevant value. You can check it out here: https://presentationgeeks.com/blog/12-digital-content-strategies-to-elevate-any-brand/
by Lisa Wedmann | May 10, 2013 | Advertising, Business Success, Creative, Latest, Miriamisms, Social Media
In today’s fast paced, social media world, staying on top of projects and timelines and time management can be a challenge. A HUGE time management challenge. Clients today expect more, in less time. So how do we manage our time, in this fast paced world, without feeling like we are constantly behind and playing catch up?
At 3H, we understand this all to well. We are a boutique agency, with a small, eclectic team. This allows us to be nimble, and turn projects around quickly. On the flip side, we can get swamped quickly…unless we manage ourselves, our clients and our time very carefully. So how do we do this, and continue to turn out first class product?
Make a list – and check it twice! Yes, it can take time to do this. But the time spent on this saves us in the long run. Whether it’s a a critical path or a social media calendar, it’s always vital to take the time and plan it out. Share it with all of your team, so everyone knows what is happening. When we need to juggle projects, having these deadlines and plans at our finger tips is a lifesaver!
Organize! Monday morning, lay out the plan for your week. List weekly tasks, than daily tasks. Each morning review the list and make a note of the 3 priorities for the day.
Communicate! Talk with your clients AND your team. A good leader knows they are only as good as their team and supports their team to do the best job. Their job is to support them to get the work done. Talk with them regularly about how they are doing and feeling, what is going on. At 3H, we have daily, YES daily, production meetings. Sometimes they are 10 minutes, sometimes 30 minutes. The whole team knows what is happening with each project. Problems are discussed and solutions found, together.
Clear the inbox! Your inbox can fill up quickly. A few regular habits will help keep it manageable. When an email arrives, take care of it right away – reply, forward or file it. Take the action and clear it out of your inbox. If you are waiting for an answer on something, leave it in the inbox as a reminder that it needs to be completed. At the end of everyday, take the last 5 to 10 minutes to open and sort all email: what’s completed, what’s done, what needs to be done. This is the start of the next day’s to list.
Delegate. Somet
imes it’s impossible to complete all your tasks on your own. Ask for help. This simple action can keep you from feeling bogged down and keep you on track and organized. Plus, it will build the confidence of your team, and help them to take ownership for projects.
Start a task. Finish a finish. I know this sounds simple, but in the multi-tasking era, how often do we start something, only to haven another emergency come up – and then we take a phone call. While multi-tasking is the norm today, it can lead to unfinished task and projects. It’s important to set time aside everyday to work on tasks and projects.
Finally, and most importantly, be flexible. On the drop of a dime, things can change. It’s important to go with the flow, ask for help, get all the facts and keep moving forward.
When I follow these tips, and stay on top of things, that allows me to be fluid and go with the flow.
How do you manage your time? Do you have any tips to share?
by Stephanie Fasulo | May 9, 2013 | Advertising, Interactive, Latest, Social Media
Pinterest is a virtual tool that provides an extraordinary sharing platform like no other. 3H has a Pinterest account where we dedicate boards to our pins about useful business to business content. Our strategy is to engage and inspire followers, business-related or not, and give an insight to the marketing, advertising and social media world from our perspective. We recently updated our 3rd eBook “Social Media Understood” with a board of 38 pins of tips and tricks for building an online brand. There are some really awe-inspiring quotes… and I’d like to share some with you here and if you like the sample, you’ll check out the rest right here!: http://pinterest.com/3hcomm/social-media-understood/
#5/38 Niche is where it’s at: This is the most important benefit and feature of the Social Media channel. Social Media is truly all a about finding your niche…and building your community…no matter how big or small. If you want to push a product or idea you’ve got to speak the same language as your customers and online fans. When you find your grove, don’t leave it – build on it.
#13/38 Social Media is not a popularity contest. As much as we all want thousands of followers, it doesn’t mean anything if you’re not connecting with your audience and building solid relationships. A twitter account boasting 10,000 followers may not be able to engage all 10,000 in the way that a smaller account of 500 followers can. It’s about engagement and influence. It should always be about quality, not quantity. You want to make sure people are actually listening to you, reading and reacting to your content. Great content breeds followers.
2/38 Get out there. This is a great one: Get out there!! Don’t be afraid to learn as you do. If you wait to learn about it all, you’ll never jump in…. or out! Don’t just tweet and post and expect results – you need to do your research, find bloggers, influencers and jump into the social-sphere of communication. Be different, stand out and reach a curious audience with a positive tone and an up-to-date experience. And oh…by the way, this is my way of getting out there!
There are great and easy pointers in our eBook “Social Media Understood” and we invite you to look it up on our Pinterest account.
Happy posting!
by Devorah Abrams Farmer | May 9, 2013 | Advertising, Branding, Business Success, Creative, Design, Latest, Social Media
Before social media came into existence, many of the things said on today’s blogs, Tweets, and other various social media venues, were said by word of mouth. Messages can become viral by word of mouth up to a point, but how accurate are these messages? Do you remember playing the game “Telephone”, where the message ended up totally different than the original statement? Then again how accurate is what is placed on the Internet?
An excellent example how Tweeter has affected people two years ago is the Arab Spring. The 140 character texts chimed out to thousands and thousands of people during that time. How many people it affected was totally amazing. Lest we forget Facebook was widely used during this time as well. Both of these social media sites also helped people worldwide have a distinct indicator of what was going on in the region.
This effect that social media had on multiple nations and its people, was noticed by businesses. It actually propelled the area of business into a new age. The age where there are immediate photos, voice bits, videos, and phone calls, which now have become the norm. We now have a worldwide society that addresses all markets, and the numerous people who are in them in real -time.
A recent example of social media affecting people and bringing their world to you in real-time, is the Boston Bombing. People Tweeted pictures, video, and sound bites to television media, in a matter of moments, maybe even nano-seconds. The FBI, Homeland Security, and the Boston Police had instant fodder to work with in trying to get the culprits. One man in Waterdown, Massachusetts took pictures and video on his balcony of the firefight that was going on in front of his apartment. He then flew into his bedroom for cover, but lifted his smartphone up to his window and continued to take pictures. These were later used for network and cable television news as well as information for the law enforcement people.
How has social media infected the Internet and the stock market? One incident that occurred recently was a hoax done in poor taste. It was claimed on Tweeter that President Obama was bombed in the Whitehouse. The stock market got hold of this information and for an hour the stock market numbers plummeted. The perpetrator was found and dealt with swiftly. Luckily, the stock market bounced back within an hour. It was an hour of hell for investors with mega-bucks to lose.
How does one prevent being infected like this again? Can a society who yearns for real-time information wait for social media to do some fact checking? Tweeter suspended this infectious account and provided information to the police, but serious damage had already been done. Billions of dollars had been traded for significant losses. Perhaps news like this if not caught in a short time frame does not only infect businesses in North America, but relationships abroad as well. After all in the Arab Spring social media not only brought protestors out into the streets, it toppled governments.
One thing is for sure is this shows people are more engaged than ever before on social media. How does one affect a new market area without accidently infecting social media with superfluous and potentially noxious information?
by Stephanie Fasulo | May 3, 2013 | Advertising, Branding, Business Success, Creative, Interactive, Latest, Social Media
So you have an idea for a social media campaign, and you’re thinking of all the millions of people you’re going to attract using Twitter, a blog or Facebook – it’s so exciting! But hold on one second, you have to ask yourself the easy questions first to be guarantee long-term success. Product vs. store branding online have obvious similarities but need to be managed differently.
Product branding online and store branding online are similar because both need to reach a specific audience, tailored especially to the individual needs and wants of the company and/or client. A product can have a fan base and followers who will support a social media presence just the same as a store ( i.e. grocery stores, furniture stores, hair salons, or retail outlets ). Product and Store branding have the same goals when trying to target specific audiences.
Content
The content for products and stores, obviously tailored to the social media strategy, can fall under similar categories and actually intertwine between lifestyle, health and beauty, healthy eating, environmental facts or fashion tips.
Ex. Ikea Canada Stores vs. Organic Make-Up Brushes.
Environmental ideas (gardening DIY idea above) on Ikea Canada’s Facebook page and the organic makeup brush products both can share similar content because they are targeting people who support the ideas, beliefs and culture of the brand they’re promoting online. With this said, both products and stores need to keep a pulse and a keen eye for the market, what’s current and trending. Both will pull in great results with these similar online branding strategies.
Products go out; customers come in.
But there are some differences between product and store branding and they’re worth remembering. The first, and most important, is a store online presence should come from the location itself. The store is a place where clients can see what’s going on, learn about in-store promotions and, with luck, be enticed enough to visit through social media efforts.
Products can be sent out, given to customers through a blog. This way online visitors can get what you’re selling right in their hands. However, with store branding you need followers and supporters to come in and see your store, see the products on your shelves and experience the service you provide. That should be taken into consideration when branding online for the greatest success. Do it right and reap the rewards!
