Social Media Strategy After Tragedy Strikes

It’s important to have a social media strategy. As Marketers it is important to get your message out in a consistent and timely basis; but how do you handle that when a tragic situation occurs within your community?   Does your team have a crisis plan in place within your social media strategy?

Recently there have been some very tragic news stories that were rampant throughout mainstream media.  When the horrible explosions occurred in Boston at the Boston Marathon finish line we at 3H, along with the brands that we represent, chose to extend our sympathies and then remain quiet in our social media streams.   In light of the situation that was the appropriate and respectful thing to do and we were happy to see that many companies and brands chose the same approach.

Alas common sense is not so common and sadly there is always at least one company that puts out a message that the general public is offended by due to poor timing.   https://twitter.com/stringsn88keys/status/324139615852298241/photo/1

Epicurious took a beating over these tweets and have since deleted them and apologized.

We can all learn a lesson by unfortunate situations like this.  Here is a great checklist that your social media team should keep on hand:

  • Turn off scheduled tweets/posts
  • Listen to what your community is saying
  • Just as you think before you speak (or should), think before you type and hit enter

If you happen to say something that you probably shouldn’t have:

  • Don’t delete your post and then go into hiding
  • Own up to it and do it quickly
  • Be honest and genuine in your apology

If you approach your Community with honesty and integrity, even if you made a mistake, your Community will respect you for doing what you can to make things right.  Once the dust settles your true fans and followers will still love you.

Quebec Heritage Brand Goes Social

CASE STUDY: A Quebec Brand: Adrien Gagnon Part II

A new Adrien Gagnon for today’s Quebecer!

Adrien Gagnon, the Quebec Natural Health Products provider for over 60 years, found themselves losing their relationship with Quebecers. As such, they needed to reposition their brand to the Quebecer of today, providing a contemporary and youthful image.

The first step was to re-brand their logo and their positioning (click here to find our more).

The Second step was to take that new look and feel and establish its presence throughout the social media channel and enhancing a stronger online presence.

1. Website
Adrien Gagnon is all about health and wellness so we re-designed the website to embody their brand values and represent the companies main selling point of Natural Products. To accompany the logo’s new look and feel we created a fresh looking website with new colours. The goal was to create a new vibrant look that speaks to health and vitality.

2. Social Media
We revamped Adrien Gagnon’s social media presence by changing their Twitter, Facebook and Youtube look. Creating banners and profile pictures to mirror the look and feel of the website and new logo gave a boost to the social media efforts already visible for Adrien Gagnon. In February, we participated in Hearth Month and created a month of themed posts that represent Adrien Gagnon’s health and wellness values.

From concept development, graphic design to positioning statements, we deliver solid re-branding strategies that are sure to embody your brand values and get your brand noticed!