by Belinda Lui | Jan 30, 2014 | Business Success, Latest
We’ve discussed in previous posts the importance of strong and lasting client relationship building: regardless of what your marketing strategy is or how ambitious your goals are, the bottom line is that it is all done in vain if the client relationship building is not present. I had a conversation the other day about ways to win new business; and while this may vary from industry to industry (and person to person), the traditional form of winning business through a proposal did not deem successful in this person’s case. Instead, he found that by simply hosting dinners at his home and inviting prospective clients over, he could obtain more leads than couriering a 15-page document to them. A personal touch, if you will.
Where else is client relationship building important?
In social media, many businesses think that it is good enough to generate content that is attractive to the end user — and even though we stress the importance of content managed posts, we also encourage community and client relationship building. The purpose should not only be impressions and reach, but also the relationships you create and maintain in the process. This means replying to comments and messages in a timely manner or addressing concerns appropriately. The person (or people) managing your social media accounts should add a personal touch to everything they do (as long as it is consistent with brand standards).
As for day-to-day operations, it doesn’t hurt to think of ways in which you can attract or retain clients by sending them little reminders of why they’ve chosen to do business with you. This can be by way of holiday cards, branded merchandise, or a hand-written note expressing gratitude for their patronage.
At the end of the day, there are probably several other businesses competing for the business you’ve won. Capabilities will only get you so far — building a strong and lasting client relationship is what will keep them coming back.
What are some of the ways in which you attract or retain client relationship building?
by Belinda Lui | Jan 29, 2014 | Latest, Social Media
If you didn’t listen to the radio, watch the news, or read about it online somewhere, Bell Media launched a viral campaign called, “Let’s Talk Day”, to raise awareness for mental health. There are a lot of note-worthy causes that are supported by big names, but this has by far gotten much more attention and reach than other one-day campaigns. By mid-day, the campaign had already received 32M shares and raised $1.6M. Not only are advertisements being shared on Facebook, and hashtag BellLetsTalk trending on Twitter, but in order to promote mental health, professionals are going to public schools to speak to young minds about the initiative.
While Bell is supporting a great cause by raising social awareness on an increasingly significant issue.
Bell is putting their money where their network is. They are supporting the cause by donating 5 cents for every share, like, hashtag, etc. that this campaign receives today. This incentive makes an already shareable notion, easier to share. They are also leveraging the upcoming Olympic games with the choice of spokesperson.
If you have not already seen it, here are one of the ads:
Mental health conditions are comparable to physical health conditions in many ways: they take many forms, they are distinct from the people who experience them (so we refer to “an individual with schizophrenia” rather than “a schizophrenic”), and they are treatable. For more information, visit CMHA’s website.
Bell created a subpage for this campaign that tracks the social reach of the “Let’s Talk” initiative. Visiting it throughout the day has definitely been inspiring for users to continue sharing the stories and raising awareness for the cause of mental health.
On top of the social media incentives of donating 5 cents each, Bell will also be donating 5 cents for every text message sent and mobile or long distance call made (by Bell customers only) today. If that isn’t a way to encourage talking, I don’t know what is!
There are many questions I would like to ask, among them:
How do you feel about this type of approach for the cornerstone of a campaign? Did you take part in this campaign? How successful was your reach?
by Kristina Parker | Jan 20, 2014 | Design, Latest
If you’ve been on the internet long enough, for something a lot more sensible than cat videos and pointless Facebook updates (say for instance, for making some real money) then you’ve also- on multiple occasions- come to that moment where you’ve had to get a website for yourself. Now, getting a website that actually works wonders for your business AND manages to survive the regular spate of Google updates is no cakewalk. You need a pro to do the best for your website. Luckily, it’s easy for you to find a good web developer, but how do you get the one you can trust?
One simple test is by making him discuss things that no other web developer would want to, like these four things…
You can’t go ahead without a plan
If you’re going for anything major, you need a plan. Many business owners think of their website as a whole different entity, as opposed to considering it a major aspect of the marketing strategy. Therefore, it doesn’t really make sense for you to just put random or no content up for users to see. Web design actually varies based on its purpose. So, obviously marketing plan counts. After all, it is the one thing that gives you solid direction. A good web developer understands this, and expects you to let him in on the plan too. This will help him come up with a more relevant design, which is perfectly in line with your goals and objectives.Talk to him about your target audience and the kind of growth you expect from the website. Don’t shy away from deep discussions about your plans with the developer.
Bad content
While the whole ‘Content is King’ thing may be over-hyped, there is a reason it has become the hype. Unique, relevant and original content is what lends your site the credibility that keeps people coming back to it. If the content is bad, no masterstroke of web design is going to save it. And if your web designer/developer isn’t telling you that already, you’re pretty much being taken for a ride. Agreed that the web developer isn’t really a big expert on the subject firsthand, however, he’s seen enough of web content to be able to distinguish the good ones from the bad. Moreover, publishing the content on a website is a major part of the web design. So, the bad content will eventually translate into bad design.
You will want to change
Nothing on the internet is stable or constant. Trends are changing on a daily basis and people are constantly on the lookout for something new and fresh. As a business, you have to constantly stay on your toes, so that you’re not lost in the crowd and clutter out there. This will require you to make some changes in the future. You wouldn’t want to stay out of tune with your audience. You need to maintain your appeal. Plus, somewhere down the line, your objectives and goals will change, so will your needs. Imprisoning your website in the last century with technology that cannot be altered or changed is one of the first things a good web developer will prevent you from doing.
Demand feedback
You’re not going anywhere without this. Yes, you may have a specific vision in mind. And yes, it’s for YOUR business, but don’t forget that you are putting it out for the world to see. It’s about the users- your target audience. And it is important that your website doesn’t fall flat on its face due to lack of appeal. This is why feedback helps; it lets you know what the other side is thinking. No developer is going to let you go live with a website without getting adequate feedback first.
The secret behind the success of any collaboration is clear and open communication, and of course, great attention to detail. Stick to these, and you should be sorted. Good luck!
by Belinda Lui | Dec 30, 2013 | Business Success, Latest
I was once told by a friend that success is to “work smarter, not harder” — what she meant by this, was that it isn’t impressive to be the last person to leave the office if it’s because it takes you 12 hours to complete a task that might only take 5 hours for someone else to do. We get caught up in the details, paralyzed by fear of making mistakes if we work faster. We might feel a little unmotivated at times because our position isn’t a challenging one. And if it is an overly-challenging position, we might even feel burnt out and too overwhelmed to do better. So what to do?
Here are some ways to work smarter, AND harder for success:
1. Show up, Sit Down, Get it Done
This point seems like common sense, but it’s surprisingly not. A lot of people shy away from the opportunity to own a project or job task. The way I see it, don’t make excuses or create hurdles for yourself — just show up, sit down, and get it done.
2. Reputation, no matter the industry, follows you
We think that the things that we do may not come back to haunt us, but what we might be forgetting is how small this world actually is (especially with social media). Impressions (first, second, and one hundredth) are extremely important. All it takes sometimes is one bad review to cancel out all of your great achievements when trying to land your next gig.
3. Flexibility and fun breeds innovation
It’s important to have structure in your workflow but not necessarily in your workplace. If you find that you’re much more productive in a coffee shop or with headphones in, then do what works for you. Oh, and have some fun while doing it.
4. Breathe. Don’t let the nerves get to you.
We all have moments at work when things seem to be a bit overwhelming – a deadline, a boss, a co-worker, all of the above, etc. The key to success here, is to breathe. Things aren’t as bad as they seem. If you can keep calm and divide and conquer, I promise things will be easier.
5. Be the hardest worker.
Contrary to what my friend told me, I think it’s important to be the hardest worker as well as a smart worker. Being smart isn’t enough if you’re lazy or doing your work without intention. The trouble with choosing one over the other is that you think that they aren’t two separate entities that need to work together in order to achieve success. Work smarter, AND harder.
What advice do you have to be a smarter and harder worker to achieve success?
by Belinda Lui | Dec 20, 2013 | Communications, Latest
The art of communicating, in my opinion, isn’t given enough weight when discussing business success. Being able to formulate questions that deliver useful answers, is a skill that every professional (and people, in general) should hone to ensure a better chance at success. Good questions can move your business, organization, or career forward. They squeeze incremental value from interactions, the drops of which add up to reservoirs of insight.
The problem is, most of us ask terrible questions. We talk too much and accept bad answers (or worse, no answers). We’re too embarrassed to be direct, or we’re afraid of revealing our ignorance, so we throw softballs, hedge, and miss out on opportunities to grow.
But we don’t have to.
The following advice can help you with communicating, not to mention being a better conversationalist:
Don’t Ask Multiple-Choice Questions
When people are nervous, they tend to ramble, and their questions tend to trail off into a series of possible answers. (“What’s the most effective way to find a good programmer? Is it to search on Monster or to go on LinkedIn or to talk to people you know or … uh… uh… yeah, is it to, um…is there another job site that’s good …?”) You’re the one with the question; why are you doing all the talking? Terminate the sentence at the question mark. It’s OK to be brief.
Don’t Fish
“The really ‘bad’ questions are leading ones–the questions where you’re fishing for a particular answer,” says veteran journalist Clive Thompson. First of all, if you know the answer, why are you asking? If you’re seeking confirmation on something you already suspect, ask objectively, and ask directly. You’ll come off as confident (and less of a chump), and you’ll get more honest answers.
Interject With Questions When Necessary
Stopping a conversation to ask the right questions is far superior to nodding along in ignorance. Notice how great interviewers like Larry King or Jon Stewart maintain control of their conversations; it’s almost always through polite interruptions–not with things they want to say, but with questions that keep the Q&A on course. Mature people will rarely be upset by interruptions that let them continue talking. To the contrary, additional questions make people feel like they’re being listened to.
Repeat Answers Back For Clarification Or More Detail
If you’re getting vague responses–or complicated ones for that matter–restate the answers in your own words. (“So, your software will email me any time there are important news stories in my industry?”) This will typically yield either a definitive “that’s correct,” or a clarification with extra detail. Either way, it’s useful for getting a precise answer.
Don’t Be Embarrassed
The worst kind of question is the one left unasked. There’s typically no point in pretending you know something when you don’t. People are much kinder than we often give them credit for. If you are unsure about something, just ask.
And if you ask a bad question from time to time, it’s okay. It happens to the best of us. The advice in this article, however, is a good starting point to asking better questions, communicating more effectively, and moving forward in your professional success.
(Information from: Fast Company)
What other tips can you suggest for asking better questions?
