Quality Control: How to avoid BIG MISTEAKS

I looked up and high on the shelf in the Dollar Store was a giant eraser with the words “We Make BIG Misteaks”.  I thought it was funny and not so funny.

Not so funny when you are the one making those misteaks.

I bet Lululemon doesn’t think making misteaks is funny after their recall of yoga pants in March because you could see through them. The recall amounted to approximately $67 Million in sales, a big chunk of change but small change when last year’s revenue was close to 1.4 Billion.

The supplier said they followed specifications so what happened?

Maybe the Chief Product Officer knows. He was fired immediately.

Then, three months later after the excitement settled down it was announced that the CEO, Christine Day would step down.  She gave no explanation for leaving.

Looks like that was a big misteak somewhere. But where:  Lululemon or the supplier?  The Product Officer or the CEO? We may never know.

We can only hope it doesn’t happen to us.

If don’t want to make big misteaks like Lululemon I have two recommendations to help you ensure product quality control.

Define Guidelines

An important way to ensure quality control is to have specific written guidelines for your product. These standards must be followed at all times. Do not turn a blind eye and make the excuse to let it pass just this one time. If you turn a blind eye to quality you are on a slippery downward slope.

Teach your vendor about your products

Having a good relationship with your vendor will go a long way to getting good results. Help them understand and teach them what is important about your product . Regularly rank your vendors so you can determine which of them needs improvement and work on getting that improvement.

By making these recommendations I am not meaning to act like I know better than Lululemon. I’m not. It’s hard to beat a Billion dollars in revenue.  But what I do know is I can protect my business ….and with all pun intended … that’s the bottom line.

When the Internet Turns on Us; Is it Too Late?

As most people have heard, former CIA technical assistant Edward Snowden became an overnight household name and acclaimed “whistle blower” when he decided to inform the public about a government database that collects our private information.

Any analyst at any time can target anyone,” Snowden said. “I, sitting at my desk, had the authority to wiretap anyone, from you or your accountant to a federal judge to even the president if I had a personal email.”

A million different thoughts ran through my mind. But mostly, I wasn’t surprised at all. The government has always been one step ahead, collecting our information for years to protect us.

But you can’t deny that social media helps government agencies collect our information much more efficiently as we give it right to them.  But it’s not only government officials whom have our seemingly private information at their fingertips.

Private companies – big online businesses – Facebook, Twitter, and LinkedIn have our information because we are freely giving it to them. At any time these multi-million dollar companies know which cities we live in, what we’re interested in and who our friends and family are. Oh, and that picture of your meal you posted from the restaurant down the street? You just told them where you are.

Everything is uploaded to a giant server in a private company where we only assume the information is protected and our lives are private, as possible.

But as people working in a social media environment, making our money influencing each other on Facebook, Twitter, Instagram and LinkedIn – is it too late to turn back? Could you give up the social influence you’ve built on the Internet? The businesses we’ve built, the reputations and our clients? Would we be okay giving up social media if it ever inflicted on our overall privacy and wellbeing?

A part of me thinks it may be too late. Too late to step back and unplug social media from our lives even though we know it brings a sense of danger to our personal security. There are start-up companies every day, building and being inquired, all promising to bring social media to corporate environments. As ethical as these practices may be, we have to at least be aware of the possibility of every company dipping into social media our private information is being spread further and further away from us.

CNN reported some social media reactions to the CIA whistleblower: http://www.cnn.com/2013/06/07/tech/social-media/snooping-web-reaction/index.html

@mattdizwhitlock #NSACalledtoTellMe that after 4 trial memberships on eHarmony I probably should just give up.

@IIzThatIIz #NSACalledtoTellMe What Happens in Vegas, stays in our Utah data center.

@andishehnouraee The most important question: How will my presence on #PRISIM affect my @klout score?

It’s a scary thought to think that it may be too late to turn back from the social media presence we all work towards daily. If we monitor what information we put online, maybe you can better protect yourself but it’s always best to stay informed. So, what do you think?

LinkedIn: Makes Business Sense.

I often have discussions with business colleagues, associates and clients about the merits of having a LinkedIn presence and the value of  having a presence on LinkedIn. Quite frankly, adding LinkedIn to your social media marketing and yes, sales arsenal is good business.  Many generalize LinkedIn and compare it to Facebook based on numbers. True, compared to Facebook with their 1.11 billion users, LinkedIn seems like a lightweight with a mere 200 million members. Yes, I am being funny. 200 million users is impressive.

The big difference between LinkedIn and Facebook users is that LinkedIn users are business professionals, a totally different and distinctive demographic than the friends and families found on Facebook.Comparing these 2 Social Media properties is like, forgive the feminine analogy,  comparing a business suit to a cocktail dress.

By now , I believe that the majority of us have a LinkedIn profile (please say yes!). We talk about our professional-selves  and connect with others in our industry. Many people use it to find jobs and employers use it to advertise jobs…and research perspective employees.

According to Forbes, the American business magazine, “LinkedIn is, far and away, the most advantageous social networking tool available to job seekers and business professionals today.” I tend to concur. It is now “a natural” to go  on line and research a company via their website, and also search it out on LinkedIn. I don’t need to tell you about the influential and far reaching weight of Facebook. Despite the many differences of  Facebook and LinkedIn there are common elements. Just like Facebook, LinkedIn provides yet another opportunity for your business to have a company page. Your company page is an opportunity to talk more about your company and the people who work there. Like Facebook, LinkedIn enables  you to add photos and videos as well as case studies of your work…. and best of all engage with the people who follow you.  LinkedIn allows you to personify your company, by linking your employees and management profiles to the company page. This assist in building a business reputation and showcasing a culture through personnel that is key in any business evaluation, perspective employees or potential clients. It builds your business community… uniquely yours. If that’s not powerful marketing, I don’t know what is.  With an average income of over $100,000 your LinkedIn followers are an excellent resource to drive word of mouth sales.

LinkedIn has a great set of features you will want to take advantage of. You can post status updates, company announcements, product releases or whatever content you wish and link these updates to your Twitter account. You can create a group where you reach out and build your own community, in order to build business reputation.  Businesses  can also showcase your products and services. And the one feature I think is the most influential is the recommendations you can receive from LinkedIn members. Not only do the recommendations create a positive image the recommendation links to the person’s profile that makes the recommendation and provides instant credibility that can assist any sales process from employment to business to business sales.

Like any good social media tool LinkedIn offers you analytic information. You can view the total company followers, group followers,  impressions, new followers in the last 7 days as well as page views, unique visitors, and page clicks over the last 7 days. It shows page views by tab, page visitor demographics, and more.  Don’t worry this information can only be viewed by your company page administrator.

With all this audience and information, it’s a wonder why more businesses don’t have a company page and if they do, why they  don’t “work” it to its fullest potential. LinkedIn is a powerful marketing and sales tool that just makes business sense.

You can follow us on our company page or you can follow our LinkedIn Group, Branding, Marketing, Social Media and Advertising Hoopla. We’d love to hear from you!

 

Social Media Calendar: A How To Approach

It’s clear that like all things in marketing you need to determine your objectives. Only then can you evaluate and assess if your Social Media efforts are performing well. Once you have determined your objectives, the most critical aspect of developing a community is creating a social media calendar that will provide you with clear and concise directions and strategy on writing of posts.


What is an social media calendar?

A social media calendar allows you to plan out your topics and initiatives by week, and by month. This provides you with the foundation to develop Facebook Posts, Blogs and Tweets by evaluating and considering the social media landscape as it pertains to your business or brand.  It allows you to integrate all your efforts into one visual document to make sure that you have a holistic approach to your social media.


Here’s how you start establishing a Social Media Calendar
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1) Understanding your target audience…intimately. For starters, Facebook allows you to really niche your audience. So reaching the 1% of the 15% is totally attainable. And Twitter allows you to evaluate and assess trending topics….So put these 2 great abilities together and you can now  get a dimensional view of your target. Understanding your consumer’s psychographics has never been more important. What do they like? Who do they like? What other brands are they following?

2) Visually map up your brand’s interests. That’s right. What subjects are important to your brand or business? It goes to follow that those are the same interest for your audience. Let’s say your brand is a Health Supplement, then fitness, health issues and nutrition are all top interests. This is a good starting to point to direct you in creating posts and engaging your brands with other relevant Pages.

3) Fill in your brand’s social calendar. It’s important to know when events that are key to your brand’s make up happen…and partake and engage in them. Taking my previous example of a Health Supplement, there’s a Nutrition month or Heart Health Month, or Diabetes Month. If  your brand or business is within the Food Industry or Beverage Industry,  then Mother’s Day, Father’s Day, Valentines, Weekends and BBQs are all events that are pertinent which can fill your social media calendar.

4) Build excitementLaunch a contest, provide samples, offer coupons…get in the know with your community. While the excitement is on…or the contest, take advantage of their interest to provide relevant and thought provoking posts for them to engage in.

5) Be in sync.  It’s important for brands to have all their marketing integrated. If there’s a product launch, make sure you plan for it, tweet it and promote it.The timing of posts and tweets is key to the success of your marketing activities.

A social media calendar is a plan…but its the sum of all its parts that provides a solid foundation for a Brand’s Social Media Initiatives. Having a social media calendar doesn’t mean it’s rigid. Quite the contrary, like all things social, it must be allowed to be fluid, to respond and react to twitter trendings, a newsworthy topic, or he latest and greatest happening that pertains to your brand or business.