by Miriam Hara | Mar 17, 2014 | Branding, Latest
The year is 2014 and the way brand character is now defined is quite different from 5 years ago. Brand value on an emotive and creative level has always been about brand character, or as some often call it, brand persona.
In days gone by, the shaping of brand character was hugely dependent on many one way conversations. The visibility of a brand’s logo, its design, its choice of colour and the font usage was as visual as the “brand” got. Needless to say, today it’s just not the case. That’s right, gone are the good old days of building brand character. Some may look at these good old days as simple, even juvenile. With YouTube, Pinterest and Instagram, the number of visual channels has exploded.
[dt_sc_pullquote type=”pullquote3″ icon=”yes” align=”center”]The building blocks of creating a solid brand character today have significantly changed over the last few years.[/dt_sc_pullquote]
Increasingly the tone and voice are as important if not more important than the one way conversations that we often found brands in. We can all say goodbye to believing that single or traditional channels can be responsible in building a brand character.
Be careful, I am not saying that building brand awareness and launching a brand persona with the use of TV, radio or print is bad, but to only do this, would be a waste of effort and lack of efficiency. Social Media integration provides a 3D approach to brand character. This multi-channel approach is necessary to create awareness, buzz, style and therefore, brand character. But Social media isn’t the only integration that is required for a brand to reach its full potential of its persona. The development of a brand character involves a holistic approach, where external branding and internal branding meet and co-existent happily. That’s from customer service answering the phone to the handling of complaints.
The various social media channels(mentioned previously) and internal branding initiatives provide the forums for brands to articulate their true voice and tone. If a brand is portrayed as approachable and fun-loving in the a “one way” conversation, say on TV campaign or radio, then that brand needs to demonstrate it in terms of its overall strategy – in the brand tone, brand creative and brand voice.
by Hilary Smith | Feb 24, 2014 | Latest, Marketing
What comes to mind when you think of podcasting? Do you imagine a vengeful geek complaining about the newest tech gadget failing to meet his standards? Or is it a comic book nerd narrating his newest fiction novel?
Thanks to the innovative design and distribution of the iPod, what was once reserved for technical individuals with the financial means to hire an expert, podcasting has now moved on to become more mainstream. In fact, it can even play a part in a business’s marketing strategy. Using programs like Audacity and investing in a quality microphone are all you really need. The rest depends on whether you, as a voice of your brand, are able to offer value to the audience.
Image Courtesy of MCPierce.blogspot.com
How can podcasting help grow a business?
It all really comes down to how your can retain the attention of your target audience. In an ideal world, podcasts are able to create brand fanatics. A podcast is a simple way of placing ideas and expertise that will help establish a brand as an authority.The more time you can get your audience to spend with your content, the more authority you’ll have as a content marketer. This is why podcasting is often viewed as a viable content marketing strategy, but that doesn’t necessarily mean that it’s right for every business.
If you build it, they might come…
Unlike most marketing strategies, podcasting isn’t all about acquiring massive amounts of traffic or new clients. With podcasting, you are about providing your target audience with an alternative means of gaining access to your content. After all, not everyone has the time to read a blog or watch YouTube videos. Over time, it’s possible that listeners will become loyal customers. If you’re all about the numbers, then podcasting may not be the best strategy for your business.
Furthermore, offering a podcast involves much more work than simply reading a script. In order for your podcast to gain even the smallest amount of traction, it is crucial that you’re able to translate your enthusiasm and command for your niche through nothing more than a microphone.
What do you hope to get out of podcasting?
As mentioned before, if your primary goal of podcasting is to drive traffic, then this might not be the best solution for you. Instead, a brand will want to utilize podcasting as a VIP offering. Providing your subscribers with a behind-the-scenes-look at your business will do a great deal to help build those relationships you want with your customers.
While there are some who might say that podcasting can benefit every business, it really all depends on whether the format is aligned with your brand’s marketing goals. It’s true that written content will always be the bread-and-butter of a successful content strategy, but if it happens to work for your goals, creating at least occasional podcasts or audiocasts can be a simple way to generate guest content in a quick-turnaround format.
Overall, in addition to serving as great training tools, podcasts also help you reach new audiences. And in the tech-savvy world we live in today, subscribers can easily access them through their mobile device, which is good news if a business is trying to launch a new product. Additionally, depending on what kind of angle they have, podcasts also offer a higher level of customer support and may even reduce the amount of support calls.
by Belinda Lui | Jan 26, 2014 | Interactive, Latest
When a business embarks on a site refresh or re-design, one of the key factors to consider is whether search optimization has been implemented in the content that lives on each page. Is the website complicated and busy? Is it intuitive and easy to navigate? While there are many elements to successfully creating a site with search optimization, this post will focus on “busy-ness” and how that may affect your sales:
Using less will give you more when it comes to search optimization.
Consider this as an example:
A recent test was done on MECLABS’ online retail Research Partners and how the team was able to achieve a 10% lift in checkout completion rate by simply removing distracting elements.
The MECLABS team recently ran a test within the checkout pages for an online retailer. The goal of the test was to increase the checkout completion rate. The team identified a number of elements causing friction within the checkout pages and likely distracting visitors from completing the checkout process. The most drastic change was removing the static navigation bars (left and top navigation) from the checkout pages.
This removed visually distracting elements from the pages as well as deleted possible exit points for visitors, keeping visitors focused on proceeding through the checkout process.
The team also took out a page within the checkout process that was simply confirming the visitor had created an account.
This step was unnecessary and forced visitors to make one extra click to proceed through the funnel, giving them an additional opportunity to abandon the funnel, and again, distracted them from the goal of the checkout pages.
By simply removing friction-causing elements from the checkout pages, the team was able to increase the checkout completion rate by 10%, which turned out to be a 19.95% increase in revenue per visit to the checkout process.
When implementing search optimization to your website, you should evaluate each page element and consider whether it is helping the goal of your site or distracting visitors. Any potentially distracting element is an opportunity to test how your pages perform with those elements removed.
Always remember that less is more when it comes to your website. Keep your pages focused and remove any elements that prevent visitors from completing your goals for the site, such as completing a checkout.
by Lisa Wedmann | Dec 2, 2013 | Latest, Marketing
As 2013 is ending, budgeting for 2014 is well under way. In fact, for many companies budgets and the business plans for 2014 are already in place. But the piece that is often missing is the marketing plan.
The marketing plan will include a list of actionable items to be implemented throughout the year. This plan will be the “bible” for the year. It should clearly identify:
- Define goals and targets, monthly, quarter and yearly, and how you will measure success;
- Define strategic activities you will undertake that will help to reach goals and targets;
- Define audience for each activity;
- Define who is involved and responsible for each activity
This plan needs to be based on defined objectives and the strategies that will, in effect, achieve the objectives. Without a sound strategic base, the marketing plan will be of little use. So how do you go about creating this?
The best place to start is looking back at the previous year, and also carefully analyzing the company’s strengths and weaknesses, and the competitive landscape. How do you do this?
A solid and must have start is to do a S.W.O.T. analysis. What is a S.W.O.T? It is an examination of the Strengths, Weaknesses, Opportunities and Threats facing your business. This analysis will help you to identify key insights on where your brand or business is within the market landscape, competitive arena and also assist in establishing brand tone, persona and voice. It will assist in developing strategic plans to move forward. You will be able to pinpoint what makes you different from your competitors (USP), what the strengths and weaknesses are, and where opportunities lie moving forward.
Next, take a look at what we call, “Lessons Learned”. Review the year, and every program, from beginning to end. This goes beyond just looking at the end results. Yes, meeting goals and targets is important, but there are other key learnings to be taken from the program: 1) were all departments on board? 2) Was there an internal communication breakdown? 3)Was the timing off, to name only a few. Write it all down. Out of this review will come 4 lists:
- What worked – and why!
- What didn’t work – and why!
- Lessons Learned – what did I learn about this?
- Recommendation on moving forward.
Just starting with these 4 lists, S.W.O.T and “Lessons Learned”, you will have a good place to start as you lay out your plans for 2014. These three analyses will help you clearly define a direction, target audience, competitive landscape and media channels that will help you to build a successful and memorable 2014!
Do you have a marketing plan for 2014? How do you begin your plan?
by Belinda Lui | Nov 20, 2013 | Latest, Management
I started at 3H not too long ago – and during my job interview with Miriam Hara (Partner, 3H Communications), I already got the sense that she was a force to be reckoned with. I’ve worked with quite a few female executives in leadership roles over the past decade and I always observe the types of people they are and how they achieved such success.
While I’m not an expert on how to be a leader (I’ll write another post when I become one), I’ve been given fine examples to aspire to. With a particular interest in influential women, I wanted to write this post on Miriam Hara and the specific qualities she possesses that, I believe, make her as successful as she is:
1. Client-Focused
Some people are solely business-focused (ROI, efficiencies, strategy), which are all good things, but what sets leaders apart from associate-level, is that the leader recognizes that the client IS the business – thus, everything should surround that.
2. Innovative
Knowing the best practices in your industry is important, but knowing how to stay ahead and be an expert at what you do, is what sets you apart. Know what’s trending in popular culture; what types of activations deliver the most engagement; what is visually appealing and makes the most sense.
3. Unrelenting
If Miriam gave up the first time something didn’t go her way, she wouldn’t be where she is today: Partner at 3H Communications, Author of 3 e-books (Marketing Understood, Branding Understood, and Social Media Understood), and a true expert of all things Marketing & Advertising.
4. Assertiveness
She doesn’t take no for an answer. She doesn’t give up when things get hard. She is right there in the trenches with her team when there is a deadline to be met. She will tell you exactly what is on her mind so that there is little left to confusion. Miriam knows what she wants and how to get it.
5. Fostering Growth
It isn’t enough to just be great if the people working under you aren’t learning from you. It’s important to lead by example but it’s also important to be the hand that guides your employees in the right direction. Having smart and effective thinkers working for you is an excellent ROI.
Of all these qualities, though, I think the most important one is the impression and legacy that you leave behind.
Like most things, it isn’t any good to be in leadership if it doesn’t improve the quality of work or life of those around you.
There are different personalities among the employees here at 3H, but what we all have in common is: dedication and commitment to excellence – something we’ve learned from Miriam. What are some examples you might have of leadership?
