by Miriam Hara | Oct 8, 2024 | Branding, Business Success
So You’re a Market Leader
As a brand manager, it’s easy to become comfortable when your brand is riding high on a wave of loyalty with the market share and sales to prove it. But here’s the truth: brand loyalty isn’t a given and it isn’t easily earned either. Sometimes based on market conditions, being the market leader doesn’t always translate into true brand loyalty. Regardless, it’s certainly not something that remains static.
Brand loyalty doesn’t come about simply because your brand is out there – and I would go even further to say – if you’re the only one out there.
A brand loyal customer base is the result of constant nurturing, respect, and—most importantly—consistent evolution. Your customers may love you today, but if you don’t continue to invest in that relationship, tomorrow’s landscape could look very different.
Why Complacency is the Enemy of Loyalty
I have always maintained that brand is a living organism. It must evolve and grow. When a brand reaches a certain level of success, there’s a temptation to pull back, thinking the hard work is over. However, like brand, brand loyalty is a living, breathing thing. It needs attention, care, and—yes—respect.
Consumers want to feel valued, and part of that value comes from knowing the brand they’re committed to is committed to them… and is in constant improving and growing mode.
Ignoring the need for continuous investment and evolution sends the wrong message to your consumer base: “We’ve done enough.” Even if you are a brand staple, there are ways for your brand to become more than that. Consumers need to know that you’ve got their back… that your mission is always to serve up things that make their lives, easier, better, warmer, happier and effortless.
And if that’s not enough of an incentive to keep investing and growing, remember that no market is foolproof, you can count on market dynamics shifting, and competitors are always ready to pounce, when they see an opening to just nudge it and take a little bite out of your loyal following.
Loyalty is More Than a Transaction—It’s Validation
I’ve mentioned it before, even if your brand is a market leader, it’s not enough to simply assume that dominance guarantees loyalty. Consumers want to feel validated in their choice of brand, especially when they’ve been loyal for years. It’s about recognizing their support and providing them with reassurance that they’ve made the right decision. This means brand managers needs to continuously invest in their brand to maintain a constant relationship with their customer base.
The Investment That Keeps Giving
Consistent investment, whether in marketing, customer experience, or product innovation, is key to maintaining your brand’s place in the hearts and minds of your customers. This investment can take many forms. It can be through new product innovations or offerings, exclusive offers other than rebates or coupons. The investment must reinforce the values that drew consumers to your brand in the first place. It can take the form of usage tips, how to, DIY or entering in a fun contest, information that is authentic and true to the brand persona.
Your consumers are your best brand ambassadors, but they need to be reassured that their advocacy is well-placed.
By continuing to engage with your audience and offering them these reminders, you’re not just thanking them—you’re reinforcing the connection and giving them reasons to keep choosing you.
Showing Respect is Powerful
Staying relevant by evolving is one of the most powerful ways for a brand to show respect. It demonstrates to brand loyalists that their loyalty is being recognized and isn’t being taken for granted. Whether it’s adapting your messaging, launching new products, or updating your brand identity to better reflect today’s cultural landscape, keeping things fresh demonstrates to your customers that you’re in it for the long haul—just like they are.
At the end of the day, it all comes down to this. When a brand understands the ongoing relationship it needs to have with its consumer base, it doesn’t just keep them—it keeps growing alongside them.
by Miriam Hara | Oct 1, 2024 | Agency, Creative, Design
Graphic Design: Making the Pieces Fit…And More
The need of graphic design may stem from making things look good, but that’s not what it’s all about. Professional graphic designers are strategic partners in communication. The need to design a visual message that does so much more than fill a space is paramount. With the decentralization of brand communication ownership, where many different graphic design agencies/freelancers/consultants are co-responsible for the managing and deploying of a single brand’s positioning and persona, the understanding of brand at a deeper level is a must. Professional graphic designers aren’t just making things look good—they are strategic partners in communication. The need to design a visual message that does so much more than fill a space is paramount.
Designers have become the essential link between a brand’s ideas and its audience, and that’s what truly elevates their role.
From Social Media to Video Editing….Technology Reigns
With the advent of technology and the acceleration of plentiful super duper software (yay!), all of these have merged into one, and then some (i.e.multi-media, etc). Along with this proliferation of software, design is accessible to all…and many call themselves visual designers and graphic designers. Mastering computer programs that all designers use may lead to the misconception that this is all graphic design is about. It may seem that all a graphic designers does is search for images and rearrange images and text on a screen, but that really isn’t what graphic design is all about.
Back in the day (and yes, I am dating myself), there were what we called commerical artists, production artist and graphic artists. Although these terms are still used…the term designer not artist is more often than not, the descriptor. Knowing that this next statement may meet with some outrage, I mean no disrespect. Knowing and mastering the likes of Canva, Procreate and Adobe Acrobat, does not make a graphic designer. All computer software does is facilitate the production of visual content that can be appealing and even riveting… but that does not make the producer of the visual content a graphic designer by profession.
Mastering Graphic Design: 5 Must-Do Practices
1. A designer’s role is to communicate with purpose, aligning visuals with business goals and audience needs. It’s no longer just about aesthetics (pretty pictures!)—it’s about creating connections.
2. At the core of every design is a message, and a designer’s job is to understand what that message is—and how to prioritize it. It’s not just slapping text onto a pretty picture. It’s digging deeper, understanding the goals behind the message, and ensuring that every design choice amplifies it.
3. Not every element in a design should have the same level of importance, and skilled professional graphic designers know how to highlight the most critical part. It’s about using hierarchy, contrast, and space in a way that draws the eye to the right spot, ensuring that the key message doesn’t get lost in the noise.
4. Graphic designers controls the flow of information. Whether it’s through colour, typography, or placement, they guide the viewer’s eye through a visual journey. It’s not just about where things are placed, but how they’re designed to be experienced.
5. The most difficult of challenges is for a graphic designers to take a lot of content and distill it into something clear and concise in very small space. It’s a constant battle and it’s a balancing act—communicating just enough to get the point across without overwhelming the audience.
In today’s design landscape, it’s clear that the graphic design profession is about far more than just creating layouts. It’s about strategic communication, prioritizing messages, and knowing how to lead the viewer through the visual experience.
by Miriam Hara | Sep 24, 2024 | Branding, Marketing
Last week we all got hit with the news that Tupperware has filed for bankruptcy. Some may have been surprised by the news, and others may have seen it coming. In this ever changing market, it’s difficult for iconic Brands to evolve in a timely way…and to maintain relevancy by staying just ever so slightly ahead of the curve. Many of us still remember Kodak and the end of an era. We’ve all read about the usual myriad of suspects as being the reason for the demise of Tupperware. Whether it resulted from the proliferation of cheaper copycat products, lack of innovation, failure to maintain its spearhead attitude when it came to sustainability, the result is the same. The end of the brand name Tupperware.
The Way of the Dodo
Perhaps the saddest aspect of this story is that Tupperware will always be part of our collective consciousness. How could a Brand name that not only developed an entire category but was its very definition (can you say Kleenex , Google and Xerox) go the way of the Dodo, and yet still be part of our everyday language? Ironically, there will be Gen Z’s who will refer to their Tupperware without ever realizing that Tupperware was once a Brand. And that is truly the real story.
How is it that a Brand that was made a household name in the 1950s mainly by the use of a new marketing initiative called the “Tupperware Party” end up here?
Brand Beware of ‘Genocide’
Well there is something to say about over exposure….especially if it’s going to be at the expense of the Brand uniqueness. A Brand’s USP disappears as it becomes synonymous with the category it developed! Becoming a category descriptor is a double edged sword. It speaks to providing consumers an innovative solution, and initially, the Brand does reap the rewards. But as they say plagiarism is the best form of flattery. If there is a need to be filled, or a new need that is identified in the market, there will be copycat competition for sure. And if brand owners don’t realize that they need to protect their Brand in context to the category, then it’s a slippery slope and the rest is history.
It’s All in the Language
Each and every one of us do it every day. At least once a day we say “google that” or “google it”. Are we actually using google, or is it another search engine? Disruptive Brands like google, are probably very much aware of how their Brand name is being used in the market. Without intention and mindfulness to the Brand they are uttering. Brand owners have to counter-act the category use of their Brand name. The basics of Brand guidelines are key…but it goes far beyond that. In today’s digital world, adopting monitoring and enforcement programs to stay informed of the market’s activities is a must. This will alert Brand owners of how their Brand’s name is being used and signal them if their Brand is slipping in to descriptive use by third parties. And don’t forget Wikipedia! Brand owners should work at actively correcting any incorrect definitions in reference sources.
The Expense of Doing Nothing
In our world market share and value, as profitability are the drivers. However, investing in protecting a Brand is a must. Albeit, extensive corrective advertising and consumer re-education is expensive for the Brand, however doing nothing, leads to the way of Tupperware. Brand owners of innovative Brands must focus on ensuring that people use descriptors with their Brand name at every instance. This reinforces the Brand with the category and cues consumers that the Brand name is a Brand. For innovative Brands, all communications would qualify the Brand name. ie. Google search engine or Kleenex facial tissues. Do not use the trademark as a noun or a verb. You can use it as an adjective. Is this subtle? Yes, but developing a brand is always one drop at a time. Little distinctions can have a significant impact over time.
As we bid farewell to the Tupperware Brand, those of us who witnessed its growth over the years can find comfort in knowing that the name Tupperware, just like the Dodo bird, will live on.
by Miriam Hara | Aug 27, 2024 | Agency, Business Success
The Agency-Client Romance: The Unrequited Love Story
In the bustling city of creativity, nestled not far from the skyscrapers of innovation, there lies a humble agency, 3H, with a heart as big as its ideas, in a place brimming with inspiration. This agency has been tirelessly pursuing ‘the client’ they believed was its perfect match. This is their story.
Love at First Sight
From the moment we first saw your brand in the marketplace, we knew there was something special about you. Your potential, your vision, your passion for making a mark in the industry—it all resonated with us deeply. We imagined the beautiful campaigns we could create together, the stories we could tell, the brand we could build.
The Courtship
We’ve tried everything to catch your attention via LinkedIn, Instagram and other social platforms. We’ve sponsored events in the hopes to meet you and connect with you…to no avail. We would gladly send flowers in the form of meticulously crafted proposals, each one more thoughtful than the last. If only you would call and ask… Alas,here we are, waiting.
The Pursuit (The Wooing)
You see our creativity on our site and in our intent to woo you. We prove time and again that our creative prowess is second to none. At our core, we are versatile and agile marketers just like you. We’ve been in your shoes. We understand your concerns, challenges, goals you face every day. And we are very responsive. We whisper sweet nothings of strategic insights and innovative ideas. We hope not only to pique your interest but to excite and inspire you!
“We are the creative marketing house you’ve been searching for.” “Why not us?” we ask, our voices still full of hope. “We are exactly what you need.”
The Devotion
Our commitment to winning your heart has never wavered. We stand by, ready to go to bat for you, to fight for your brand as if it were our own, because it does become that. We offer you undying support, unwavering dedication, and a partnership built on mutual respect and understanding. What more can we do?
We’re right here, available for you at the drop of a hat. You can see us, face to face ‘with yummy pastries to share’ or via Zoom because we understand how busy you are. We’re always here for you, always supportive, always ready for the next mandate.
We’ll always have your back and you do know that for sure as our reputation precedes us. Who you see on our profile is who you get — our photos are all up to date. There’s no bait and switch with us — when we start a relationship with you, we’re all in, nurturing it and watching it grow.
The Heartbreak
Despite our best efforts, the reality is that our love has remained unrequited. As we watch from afar while you entertain other suitors and explore other possibilities, each time we see you with another agency, our hearts break a little more.
And so, here we are, still waiting. We remain hopeful, convinced that one day you would see the potential of what we could create together. Our love for your brand is unwavering, our dedication unyielding. We remain ready to sweep you off your feet, to show you that we are the agency you’ve been searching for all along.
Why not us? We are truly what you need.
The best love stories are built on trust, commitment, and a shared vision. Let’s create a story for the ages, together. Contact us today and discover how 3H can be the perfect partner for your brand’s journey.
The End
by Miriam Hara | Aug 20, 2024 | Design
This may seem counterintuitive and, for those who read my posts, contradictory! I recently wrote an article about how “Good Enough” isn’t beneficial for marketing and branding. Now, I would like to talk about the Perfectionist Marketing Syndrome (PMS). It’s real and it’s costly.
Waiting for Perfection.
Waiting for everything to be perfect can cause marketers to miss significant opportunities to learn, reassess, and evolve their brands! In business, we’ve all heard about the 80/20 rule: 20% of our target audience make up 80% of a brand’s sales.
I prefer to think in terms of a 90%/10% ratio when it comes to creative presentations, especially where the deployment is for social media. If a creative communication piece is 90% on target in terms of the brand and it’s premise, it’s time for an evaluation. Do we go ahead or do we wait?
Are you risk adverse? Do you suffer from PMS (perfectionist marketing syndrome)?
I’ve seen program launches stalled because someone didn’t like a word or the shade of a colour. This obsession with perfection can be harmful. In the fast-paced world of social media and marketing, timing is everything. Waiting for perfection to close the gap of that 10% can mean missing a crucial moment to engage with your audience.
Don’t get me wrong…I’m not saying that if the creative tone or style, and presentation of your brand is not right, that marketers should press the “go” button. The fact is if the creative in any way is not aligned to the Brand, Brand Essence or Persona, then the creative wouldn’t be 90% there! So this is a moot point.
Let go of your PMS!
Embrace the 90%/10% rule. It’s time to liberate yourself from PMS (perfectionist marketing syndrome). Be bold and brave enough to launch and humble enough to learn. It’s not about being perfect; it’s about being the Brand being present, responsive and yes…authentic! That’s where true creativity and connection lie.
Spend your time wisely… or wiser
Instead of trying to achieve perfection in creative colours or font usage, layout or if a headline is centred or flushed right, use the effort you would spend on earning the 10% for real-time feedback and adjustment. Launch your campaign! See how your audience reacts, and be ready to pivot and improve. This keeps the momentum going and allows for genuine engagement based on real user interaction rather than a theoretical ideal.
Remember your audience.
Think about it—when was the last time you deeply engaged with a perfect piece of content? Chances are, it was the authenticity and relatability that drew you in, not polished perfection. Your target doesn’t see your brand’s communication piece in the same way. Remember that. Instead, thrive on innovation and adaptability. It’s been my experience that some of the most impactful campaigns come from spontaneous, almost-there moments that resonate with the audience.
It’s time to say good-bye to PMS!
