by Miriam Hara | Mar 10, 2015 | Advertising, Agency, Branding, Business Success, Communications, Latest
How do you determine if your branding and advertising agency is your true soul mate?
In today’s fast-paced market conditions it’s important for your agency to be part of your marketing team. What makes a branding and advertising agency a true partner? In order to come up with a good answer, what needs to be established is: What are your expectations of an agency? Is it great creative? Is it thinking outside of the box?
It goes without saying that every relationship takes two parties to come together and it’s based on both parties’ willingness to make it work. The basis of this article however, is about the degree of difficulty to making the relationship work.
Here are a few indicators to determine if the branding and advertising agency you have on board really is your business soul mate.
Adding value: The sign of a good agency is that it acts as your partner. Your agency should also always have the brand’s or business’s best interest at heart. In order to do that, they need to anticipate the needs of the brand and bring forward any issues they foresee. They need to take the brief you provided and expand on it – adding alternatives that you as a brand manager may not have thought of.
Attention to detail: When time is of the essence and turnarounds are quick, team players must all do their part to make sure that details are accurately addressed. Regardless of the relationship you have, “My bad.” shouldn’t cut it as an excuse.
Meeting budgets: Your agency needs to be in control of projects and their budgets, not the other way around. One sure way of knowing if an agency does exercise control, is if they have the ability to raise a flag at the precise time that a project’s budget starts going north.
Delivery on timelines: Let’s face it, an agency’s role is to help make the brand team look good. One of the easiest ways to do so is by meeting timelines. The agency world is all about deadlines, does your agency meet yours?
Creative relevance: It’s important for any brand initiative that the communications set forth have creative relevance. It’s not about pretty pictures, or creative awards. It’s about strategy and resonating with the consumer base. If you find that you constantly have to wrestle with your agency about what your brand is about and meeting requirements, maybe they are not the “one”.
Do you agree? What are some issues you have come across when dealing with your branding and advertising agency?
by Miriam Hara | Feb 13, 2015 | Branding, Business Success, Communications, Latest, Marketing
The most common marketing pitfall that brand keepers make that I have come across is “talking to themselves”. I am not eluding that I have never fallen into that marketing pitfall myself. However, I believe after years of training against “talking to myself”, the lesson has finally kicked in!
It goes without saying that most of us marketers pride ourselves on the the fact that we know our brand. Not only do we know it, we live it, breath it and love it. In order to excel at our profession, we need to understand and know our product, our market, its various segments, the competition and of course our target markets.
It’s so easy to fall into the marketing pitfall of “talking to yourself”. After all, aren’t your views, your expertise and experience what the brand needs? Isn’t that why you’re at the “marketing table” so to speak? The short answer is yes and no. How do you determine if you are succeeding to make important decisions about your brand not basing them on your own point of view?
As professional marketers, it can be easy for us to believe that we see the world the same way that consumers see it. Simply put, that’s not accurate.
That’s really the most common marketing pitfall. Think of it this way: There’s a reason why market research surveys eliminate those of us who say we are in marketing. We just don’t view the world the same way.
The truth is, to be a good marketing professional, you need to immerse yourself in your brand and then you need to step away from it. You need to ask the key questions, listen to the responses and most importantly, be prepared to make the necessary changes.
As marketers we need to understand that consumers don’t think of our brand for a fraction of the time that we do. Hopefully, your brand is in the subconscious minds of your consumers, although they just don’t think of it in the same way that you do. But, your brand will become top of mind for those consumers who are in need of the ‘product’, from cars, tablets, detergent to salt. Of course, that’s if you’ve done your job properly.
So when you’re designing your next brand campaign or building a better website, don’t assume. Research, develop questionnaires that are designed to flesh out the real story of your brand to determine what it means to consumers and how they perceive it. To avoid this marketing pitfall of “talking to yourself” you need wear your consumer’s shoes. That way, you’ll talk the way they do.
by Miriam Hara | Dec 4, 2014 | Communications, Latest, Social Media
Social Media blogging has become very accessible for businesses. With the advent of easy to implement content management site systems such as WordPress, the business blog is now a staple on many business’s websites – ours included! The business blog has provided one way to make that first impression count on many levels.
With the introduction of social media blogging, digital first impressions took on a more dimensional tone. Businesses created a voice and personality through the content creation on their blog. However this content didn’t necessarily have to be in the form of words. Blogging included videos, how-to demonstrations, photos, instagram pics, infographics and of course written posts. It’s safe to say that the blog has taken over the “consciousness” of many businesses, propelling thought leadership, significant and qualified content and delivering a new way to develop relationships with potential clients. This has allowed for the first impression to have more dimension and interaction.
A decade after it began, social media blogging is undergoing a shift in its perception and its fundamental measurement of success.
Having had its day in the sun, social media blogging, like everything new, is no longer as “in” as it once was. Being “on-trend” and the “must-do” initiative for many businesses may have contributed to the demise of the popularity of social media blogging. It could also be that there is now just too much information online, too much good content (and still loads of not-so-good content) that people are simply overwhelmed.
Much like the introduction of digital ads, which in their infancy experienced double-digit click-through rates, only to spiral down to less than 1% and are now selling on “impression counts” – social media blogging is now maturing and is experiencing a growth adjustment. The same thing can also be said for the emergence of websites. Many early adopters of the social media blog enjoyed robust conversations with their subscribers/viewers/readers. Although now, site visits to blogs in general and comments on posts are slowly ebbing and are no longer touting the excellent traction rates they once had. This may be the result of blog sharing via other sites such as LinkedIn, Facebook or Reddit etc.
Does this mean that social media blogging is over and done? My feeling is no. People are still searching for information and are still reading, so the business blog is still very viable. It just has to work harder to attain the numbers and the feedback it once took for granted. Like everything new, the “craze phase” is over. Now the real work begins: to refine, to hone, to stay the course and achieve the long term objectives originally set forth. Ultimately, like everything else in business and marketing, a long term view is necessary. Consistent application is the only sure way of achieving success, no matter how it’s defined.
What do you think about social media blogging? Is it here to stay? If you can spare the time, I would like to hear your views and opinions.
by Miriam Hara | Nov 13, 2014 | Business Success, Communications, Latest, Social Media
Social Media isn’t single and it isn’t a couple either. It isn’t accurate to describe the Social Media space as one thing. Yet we are all guilty of doing so. Many of us, when speaking about Social Media, refer to it as if it were a singular item – even though all of us know that isn’t the case. There are many different Social Media platforms that make up what we all call “Social Media“.
The Social Media platforms that make up the space are as diverse as radio stations or TV channels in any given market.
There’s a tendency to generalize and paint all these channels with the same brush – no matter how broad it is – and that’s not a valid way of thinking about the channel. Every platform on Social Media, from those that started the momentum like Facebook, LinkedIn, Twitter, Pinterest, Instagram and YouTube to those that have followed are all unique and deliver very different experiences to their audiences. That’s a beautiful thing. These Social Media platforms that “make up” this exciting channel are not the same. They also don’t deliver on the same set of objectives, and any business entrepreneur and marketer needs to keep this in mind.
The Social Media platforms are beautiful things.
The individual qualities, audiences and engagement experiences enable each platform to be viewed as a unique marketing channel, able to deliver on specific objectives and on niche target markets. Each platform has its specific “state of being”, offering its audience a unique type of experience. That is why Social Media platforms should not be lumped together. It would be like saying all TV shows speak to the same audience and in the same way. You wouldn’t air a TV ad for a women’s product on a channel that only targets men. But that’s where the comparison to TV and radio ends.
Social Media platforms make up a very complex marketing channel and that’s a good thing.
It provides marketers with the ability to really dig deep and speak intimately to their niche segments. It allows marketers to propel brand tone and persona visually with movement and words. Social Media is a very diverse space. Here are just a few of the many platforms and what they each deliver:
Facebook: Well what can I say that hasn’t been already said. It was the beginning and now it is still a staple. Facebook evolved from a youth cult channel to now a parent and grandparent channel. You can find any target segment on Facebook. It’s social at its best. It’s fun. It’s personal. It’s connective. And, it’s relationship forming.
Pinterest: Originally designed for brides to organize their weddings, Pinterest can’t help but be a very visual and organized platform. Yet, it’s playful. It’s also full of appetite appeal, high fashion, design and decor. It’s the visual expression of anything on the planet. It transcends language, culture and borders.
Twitter: How can you achieve critical mass? Just tweet. It’s fast. It’s short and sweet. It’s consensus. It’s voyeurism. It’s immediate. It’s visual. And it’s especially powerful when coupled with traditional media and star power. It was during the 2014 Academy Awards, hosted by Ellen DeGeneres, that the most popular tweet in the History of Twitter was shared.
LinkedIn: It’s professional. It’s networking. It’s engaging. It’s helpful. And it’s a soapbox. How professionals use it varies depending on whether they’re a job seeker, a head hunter or just trying to connect with like-minded professionals. LinkedIn allows for everything from sharing opinions and asking questions to hearing new points of view. It’s an amazing platform for professionals.
YouTube: It’s film. It’s humour. It’s emotional. It’s trendy. It’s video and it’s viral. It doesn’t require high production value, but it does need high impact messaging. It’s a free channel. And it’s up to marketers to leverage it.
Instagram: It’s visual. It’s a showcase. It’s artistic. It’s popular. It’s cool. It’s shareable on other social platforms. It’s power lies in it’s ability to integrate with other platforms, making it very viable for marketers to combine photos or videos into their promotional context.
So now when you think about Social Media, don’t refer to it as singular, think of it as plural. When it comes to business or branding, it’s important for marketers not to lump all the varied Social Media platforms together. A brand doesn’t have to be a hit on all Social Media platforms especially if it doesn’t make sense for the brand. Instead, a brand needs to define it’s objectives and simply be a hit on the Social Media platforms or platform that will assist it in achieving it’s objective.
I would be remiss if I didn’t mention that blogs are a significant part of the Social Media space. As such, my business objective is to drive people to the 3H hoopla blog and have them register, comment and subscribe. I hope you’ll do all three, but I would be happy with just two!
by Miriam Hara | Nov 11, 2014 | Agency, Communications, Interactive, Latest
The holiday season is fast approaching and with it comes the decade old question, at least the biggest question around our boardroom table: Should business’ send out traditional paper or digital holiday cards? Believe it or not, it has been a decade (at least!) since digital greeting cards first made their debut.
Over the last three years, at approximately the same time every year, I have written a post about digital holiday cards. It’s a hot topic for me. There is much debate in our office about which direction to take. After all, we are a full service agency with high involvement in both the traditional and digital space.
Digital holiday cards aren’t really new, so does that take the heat off of businesses having to go that route? There was a time when it was perceived that businesses sending traditional paper cards through snail mail was not keeping in step with the changing times. But now, is that still the case? Like everything that goes up, it must come down. And everything new, becomes normal – if not old. Digital used to be called new media and now it’s not new. It’s just another media channel.
So does that open things up for businesses to embrace the traditional holiday greeting card? Will the old paper card have a come back in 2014? Can businesses go retro this holiday season? At 3H Communications, we have always sent out paper holiday cards. We design our own and it’s a project of love. Over the last decade, our cards have been one of the only ones at the table, or more accurately, on our clients’ desks. We have enjoyed this space and the exposure and hope that we will continue to enjoy such vast, open spaces!
That doesn’t mean, for one minute that we don’t embrace the digital – far from it. We have always had a digital component to our paper greeting cards. We ask our clients to go online with a QR code (when they were launched) or a web address prompting engagement to participate in a contest or charity fund raising initiative. This year will be no different.
By combining traditional with digital, we have demonstrated through the years that we are strategic thinkers. We embrace the new yet understand when and when not to use it. We also know what will resonate with our clients. This has shown our clients that we are indeed in step with trends and slightly ahead of the curve. Being a leader means knowing when not to jump on the band wagon when everyone else has. And, knowing to take advantage of the quiet space they’ve left behind.
Over the last three years, email communications have reached an all time high in quantity. I believe the last thing a client wants is to receive another email, even if it’s jam-packed with well wishes. I’m sorry to say that I don’t usually open digital holiday cards sent to me – I am too swamped with other emails. But I do open my paper mail during the holiday season. I love traditional holiday greeting cards and during the month of December, I take the time to open them. There are so few of them now, so each one gets my undivided attention.
So this holiday season are you going traditional or digital? Let me know!
by Miriam Hara | Oct 23, 2014 | Communications, Latest, Social Media
How necessary is a business blog in today’s marketing arsenal? The “blog” is now a viable platform for communication and is becoming a significant part of the social media channel that is merging with what we now coin as content marketing. Couple that very real concept with the ever-changing Google search optimization criteria and you can’t help but acknowledge from any business perspective, the strength and necessity of content creation and its proper distribution.
The blog, which started out as the writing of random thoughts or musings in the hopes of connecting with like minded individuals and even became the focal part in the movie Julie Julia, is now being touted as the next “thing” for marketing to embrace. This forum of self expression has now become an important part of business marketing and communications. Like it or not, the business blog is here to stay.
There’s much ado about blogging and how business can utilize it as part of their marketing initiatives. Business professionals at the corporate level and entrepreneurs alike are all talking about it. Google is making blogging increasingly important criteria for business to ‘get found’. Even with the termination of Google authorship, Google still allocates considerable weight to content, its validity and its credibility when scoring for SEO ranking.
There exists a level of apprehension about the business blog.
Perhaps the essence of the word “blog” may be responsible for this way of thinking. Merriam-Webster dictionary defines it as follows: Blog – a Web site on which someone writes about personal opinions, activities, and experiences. I think a better way of looking at blogging and what it can mean to business and brand is that it can provide “a group of like-minded individuals” content that is relevant to them and for them. This content can be in the form of photos, video or just copy and can cover a wide array of information such as tips and hints, how-tos, DIY endeavours and recipes, just to name a few. This isn’t anything new. In fact, the strategy of providing information that is not directly associated with brand or business is a marketing strategy that has been around for many years – decades actually.
Blogging isn’t just about musings any more. The business blog has come along and has evolved this type of communications into something very viable. To take a well coined quote Jean Luc Picard from Star Trek and modify it a tad… “The blog: To resist is futile”.
Have you taken to creating your business blog? If so, how have you utilized this marketing tool and what have been the results? Please share them here.
